Customer did not leave a comment.
Kris R
Customer Reviews for Champion Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
There were three new tires on trailer and one tire that was worn out and damaged fender. Lug nuts came loose twice on trip
Daniel GThe representative wasn’t very polite and he smelled like pot.
Bonnie LWas there at 5:02pm, place was closed nobody around. After hours return process did not work, spent about 45 minutes trying to get truck returned.
Shelly SDon’t leave office before expected closing time. Make sure to expect vehicle after every rental.
Lashay JRonnie was very friendly and easy to talk with about anything. I was greeted with a friendly smile and same upon return. I will definitely use this location for all future rentals.
Douglas RCharged me for two days I brought it back in 4 hours then tried to charge me an extra $58 I want my money back asap
Kelsy REverything is well maintained . GOOD SERVICE. Thanks
gul kBoth the pickup and drop-off locations were staffed by excellent folks who were very helpful with the entire process.
William MBest experirience I have ever had renting a truck. Ronnie was fantastic. I would highly recommend this location to anyone needing truck or trailer rental.
WHITNEY WPersonnel provided great service.
Luis CCharged twenty dollars for one day early drop off outside of their hours of operation.
Donald SI was quite impressed by the property manager's (Ronnie Flores) efficiency and thorough preparation; he had all my documents in order and patiently walked me through the process professionally and courteously. Having previously made several cross-country moves myself and helped family members in several local moves, I can say without hesitation that working with Ronnie was the easiest and best experience I've yet had. Thanks!
Charles MGreat job
JOHN LExcelente servicio al cliente de parte del Manager. El camión estaba en perfectas condiciones y muy limpio. El manager hizo todo muy fácil para completar el proceso y fue muy amable con todo lo que necesitamos. Recomiendo este lugar para la mudanza y todo lo que necesiten.
Gloria JThe A/C struggled pretty hard when driving over 40mph. The driver's side window needs a new knob but all else was fine although the online return process takes too long with delays regarding up loading the 8 or more pictures required before completion.
WILLIAM BThe truck AC did not work most of the time and the visor on the drivers side was broken and kept dropping down blocking the drivers vision. The tests needed to report the damages to the truck were not received for a long while after the truck pick up so I was unable to send the pictures. It seems that the rental facility should be responsible for the trucks condition not the renter.
Catherine dThe whole experience was amazing from start to finish. Moving is always a hassle, but U-Haul made it bearable. Renting the U-Haul was easy and I love the Champions location on Cutten Road and Cypresswood. They were so professional and quick. I was in and out. I highly recommend this location. Everything about the process was easy and simple and hassle free. You have enough stress moving. This process made moving easier.
jennifer bPerson who checked me in insisted that I recheck the truck to make sure it was clean. At first, I refused, but he insisted and was correct. I forgot to check back of truck and had left a few things in there. Surprised he cared, but glad he did. Thank you again.
Tasha MExtremely rude. No one there to help with questions on how to get and return rental
Dorian BIt’s was great all around
rodney gEmployee was quick and did an excellent job. Only negative comment was the truck stunk inside like an funky old farm truck. Otherwise excellent.
David rService was very good, quick and friendly. Truck was in great shape.
Wendy AThe furniture dolly was of poor quality. I rented a furniture dolly from another location recently, and it was much nicer.
Patrick WNothing really, the guy running the office was fantastic
Anthony KHad a great experience at this location. Staff was excellent and equipment was in great condition.
James PWaited in open lobby for over 20 minutes with no one there. Called store number and let it ring and ring before employee came in from outside to help. Acted as if he didn’t want to take vehicle and wouldn’t even take the keys before giving me a rude speech about gas, being clean, and high charging fees.
Kristopher DVery nice guy working here. Very good experience.
James GThe team at this location is very good. Ronnie is a pleasure to work with.
Robert NRonnie is an extremely knowledgeable professional and always remembers me as a repeat customer which makes me feel appreciated. The location is ideal for anyone making a move within the NW Harris County area: secure, climate controlled and out of the flood area for added peace of mind. The facilities and trucks are clean and they go out of their way to make sure equipment is available.
TIMOTHY MCustomer service was excellent!!!
Kimberly TVery friendly staff and super accommodating! Will definitely be a returning customer.
Katie PThe door kept getting stuck open and stuck closed.
Charlie NFast and easy👌 Good service
Marc NKeep it with the great work, in my experience it was super easy and fast and the staff was very friendly and helpful
Octaviano GThe meter reading of both miles and fuel on the contract was wrong. I had to pay extra 30 dollars for extra miles which I didn't drive.
Sachin DThe gentleman that assisted me was patient & had a positive disposition. I didn't notice any needs for improvement.
Cathleen AI cannot remember the name of the young man who helped me with my recent rental (car hauler) but he was outstanding!!! Very cordial, knowledgeable, and a great help to me. Just great young man! You should be proud to have him working for you!
Chris KI was kept waiting for 20 minutes before I was helped 3 minutes it took to take off the trailer
Regina AEverything went according to plan. Great service!
James WExcellent and very friendly service!
Doug OVery polite staff. Very helpful!
Edwin BUnfortunately, the person I dealt with had little to no experience with renting U-Haul equipment and completely messed up the check-in process. More training would is needed.
John MI was charged a third day for a trailer rental, when I only had it for two days. I have not been able to reach a U-Haul rep for two day. I refuse to sit on hold for longer 30 min at a time, before I even get to speak to anyone. Have already called 4 different times and sat on hold for a total of 2 hours.
Jeremy LExcellent service and price!!!
Manuel RExcellent customer service
Trictian MCome to find out there is no way this vehicle was cleaned from the person who had it before me. I got charged at the drop off location for a cleaning when I returned it how it was received at this location. I was told the people previous to me had been charged for a cleaning but I don’t believe it now. I thought the floor board was wear and tear on the vehicle but I guess it needed a good scrubbing. So I was charged for a $50 cleaning that I shouldn’t have been charged for… I want a refund for it.
Daisy GDrove UHaul home and backed into driveway and parked it. Went to move it slightly and some IDIOT light went out on Dashboard and transmission would not engage in Drive or reverse. Engine just revved. Did not have time to wait all day for a tow and could not load it up and be stuck on road. The Owner of storage place disregarded this and haned truck off to next customer with my House Keys on the keyring. I was lucky the new renter came back. Did not even get to use rental truck. This person has poor customer service skills and manners and was BOSSY and RUDE and INSULTING.
tim w