Inside of van was not cleaned prior to use. Smelled like an ashtray. Was obvious prior user was smoking in it. Found wrappers from a pack of cigars. Was paperwork left and a hotel parking pass left in it also. Something was spilled in the back from previous user.
Jeff R
Customer Reviews for Channahon General Rental
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This was a quick and easy check in. At the time I didn’t realize that they were going to charge me extra miles as I would have shared my pickup experience with this representative to explain why there were additional miles on the vehicle.
Dan SVery disappointed that I was charged double for having the truck for a couple extra hours I will not be renting from you guys again
Frances JEverything was perfect. Very Professional employees and knowledgeable about their products and services.
DOMINICK SHe couldn’t get any easier than this. What a great experience. You’re in and out Minutes. When you return the vehicle, you just open the app. Take some pictures and the vehicles returned. Great service.
STUART Tguys were awesome !Thank u !
MARGARET ANone you were my life saver
JOHN K7am pick up Difficulty picking up vehicle, remote pick up not user friendly
John ARemove some of the top secret crap to reach out!
patrick SCould not get any internet service in the lot where I dropped off the van, so was not sure if the return went through. Had to call the next morning to make sure. I would recommend better Wi-Fi service in lot.
Lisa RStaff was helpful and friendly. Online was simple and clear. Location was super convenient for me and pricing was reasonable. Made my move stress free for that part of it.
Kathy BPick up was easy.
Elizabeth JMake the app easier to use for picking up and returning trucks.
Steve SBrakes were a little mushy and driver door opens on you if it's not slammed shut
Tina FThe radio was “haunted “. It came on by itself to an am station that was all static. Would not change stations or volume. Went off by itself and then came back on minutes later. Not a real problem. Just funny!
Connie HNothing.
Edward SPick up and drop off were super easy and convenient! The truck was clean and handled great. Thank you!
Leah KGreat service. Very helpful. Very easy. Everything was perfect.
Joseph MCan’t really think of a thing! This business has been a nothing but friendly and went out of their way to make sure I was happy with everything!
Dianna WNo improvement needed. Great service!
Ann GI dropped off at 1 on a Saturday, they were closed a young lady sitting at the desk , when I knocked is all she did it point. Extremely disrespectful, I know Channahon rental very well. The owners are not the way , they are very nice. This girl should not be working there
John SNothing. Great location and super helpful and nice staff. Everything was as it said it would be.
Doug KHave the equipment that's already RESERVED for customers AVAILABLE!! I got to my original U-Haul location & I was told that there's a U-Haul policy where if a U-Haul truck & trailer is rented, & the trailer is returned (but not the truck) then that trailer cannot be rented out. I reserved the trailer over week ago, & much to my surprise, it was not available & there was NO prior contact from U-Haul about my the trailer not being available. Fortunately, another location had the trailer I needed. People at both locations were personal & professional, but not having the trailer available is NOT good business.
John JDont overcharge your customers and expect them to catch your mistakes.
Karl HEasy check in and pick up experience. Very friendly and helpful staff at Channahon Rentals. Truck was clean and ready to go when I arrived. Will definitely use again and recommend to friends and family.
Brent FOutstanding
Patrick WI can’t stand uhaul but channahon rental came there for me after you messed up for the 3 time.
Angela JI was very pleased with the service. The representative of your company was kind and courteous.
Ron CI think I dropped the truck off where I needed to. The parking lot was super empty and clean overall.
Spencer LNothing I could not have asked for anything else. Easy to reserve easy at pick up and drop off. Polite staff. Good experience all the way around.
BRAD MUsed key box drop off
John GThe back of the truck was not swept out and still had gravel and small pieced of garbage in it.
Jon JI appreciate that I didn’t have to drive far and everyone was polite and courteous
THERESA BI dropped my vehicle off with more gas that was picked up with and I took pictures. And this drop off location tried to charge me for not bringing it back full. And when I called and confronted them about it they told me that they read the fuel gage wrong.
Cameron FNothing
Gregory Severything went well
John RAlways rent from them, excellent service!!
Edward HChecking in and out was easy. Both people at the desk were polite and helpful!
Chris EOnly bad thing was primary location to pick up was scheduled for Naperville, locally. But had to drive out of my way to channahon, approx 40 minutes away.
Judith JWas a 24/7 process did not meet any staff
IAN AGreat service
Bob eGreat service
JACK KI choose a different location for pick up, was never told it was ar a another location, til I stood in line at the place I thought it was supposed to be at, fine print of pick up, should be right out in front.
John BSignage for where to park after hours.
Tom WEverything was perfect. Friendly staff and equipment functioned as intended.
BRANDON PDennis and John were great to work with as usual. Easy, quick service!
EDWARD H