Customer Reviews for Charlotte RV Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Charlotte RV Storage

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QUENTIN B. on

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Yes your staff was very helpful

Barry A. on

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Robert W. on

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Very friendly and informative.

Peter R. on

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Marilyn P. on

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Very friendly and great customer service. Office staff very efficient.

connie G. on

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Balance front tires and gear shift needs to be tightened

Edward R. on

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Ernest Y. on

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Was told in Chattanooga that any Uhaul store was acceptable to drop off! Punta Gorda. This location sends a charge of $143.38 saying I dropped at the wrong location????????

LORINDA P. on

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Gary M. on

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Charlotte RV and Storage is a Convenient and Clean facility, the Team at this location has been very supportive. I did have an issue again trying to drop off the vehicle by using the U-Haul website. This is the second time I’ve tried to confirm a drop off on your website and was very frustrated for the second time unable to get your app and website to operate properly. Please have your IT Team revisit the functionality of this program.

Ed D. on

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Gary M. on

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Very nice large yard with plenty of parking. The staff at the Punta Gorda facility are always nice and helpful.

DAVID K. on

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Great personal service and care

julia F. on

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JAMI V. on

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Caitlin G. on

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Nice ladies wish they'd told us the total

clark F. on

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John Eric L. on

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mary M. on

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Truck check engine light on, chose not to take truck. Interior of truck smelled like cat urine. Requested a hand truck and not available. Time consuming ordeal. Called closest Uhaul to transfer reservation.

KIM S. on

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Unfortunately the rep at the desk was not computer saavy...at all. My entire UHaul experience was poor and I will NEVER book online again. I wound up at 3 different locations for one reason or another...didn't have trlrsl, reservation moved to a different location which was closed , to this last one. Then to add insult to injury I received a phone call from a 4th location telling me my trailer was ready. NOT a good experience at all.

SALLY W. on

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Everyone was extremely helpful. Irene went out of her way to help us with the drop off as we were trying to get to the airport. It's nice when people go the extra mile for others.

ROBERT S. on

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JEAN D. on

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Never talked about how to leave truck at the final destination and was charged for two extra days. Also are mattress was wet dripping wet. Then was told the insurance does not cover water damage.

David R. on

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Drop-off location is no longer associated with UHAUL and at first did not expect/want the drop-off. The drop-off was accepted based on the information on my rental receipt.

Dana B. on

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Mark D. on

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The trailer itself was pretty beat up and old in comparison to others I’ve rented in the past. The employees were very helpful.

MARK L. on

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Walter H. on

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BERNIE H. on

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DIANA M. on

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Charlie H. on

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stanley R. on

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Todd C. on

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Poor hours of operation. Dropped off trailer at 4:45pm and it was reported stolen. How about acting like a real business and stay open till 5!

JOSEPH K. on

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William T. on

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Tom G. on

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Michael B. on

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robert M. on

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Drove 20 foot box truck and car hauler 2579 miles and the air conditioning in the truck would go on and off on and off until it got too hot then got on and the driver side Tire strap ratchet was broken on the trailer

John G. on

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Nothing at all. The staff are the best, Irene and Curtis. Thank you. John

STEVE M. on

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RODNEY H. on

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Very accommodating, thank you!

GERALD M. on

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Everything went as planned and on schedule. People at office we're friendly and helpful. Thank you.

Thomas F. on

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LILLIAN K. on

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Doing great !

Cheryl S. on

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Very friendly and accommodating office lady!

JOHN F. on

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HEATHER S. on

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BRUCE S. on

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You online system and phone service sucks

Robert S. on

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james S. on

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RICHARD T. on

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Very helpful employees

LOLA C. on

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RALPH F. on

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The whole experience was accomplished with ease and everyone was professional in their conduct. Good customer assistance.

JAMES B. on

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Colleen M. on

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Able to drop off trailer during off hours. This was very helpful and convenient.

mike H. on

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David F. on

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Thomas H. on

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VICTOR S. on

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Friendly, helpful, efficient.

Marianne E. on

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Robert R. on

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Great rental and helpful staff.

Serge L. on

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Robert S. on

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on

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Joyce was super helpful and made the transaction easy and smooth. Thanks!

Bev S. on

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JOHN H. on

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very nice people. Our plans changed and they were very accommodating and got us on the road in a timely manner.

CASEY C. on

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Did not speak with anyone at drop off location. Felt pricing was very high.

ROB H. on

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Reward your friendly and customer oriented employees

JAMES P. on

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Lower the rate per mile.

MARK G. on

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The ladies that work there are simply wonderful.

HERMES M. on

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Norman C. on

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DAVID C. on

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Always good with Irene

Robert M. on

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Several women were in office but the person that checks in trucks was not available, kind of Gave me uneasy feeling just to leave truck without being checked In officially

Marsha S. on

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DARLENE B. on

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It was a great experience renting from this location

Jerry W. on

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Max R. on

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PHILLIP L. on

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GERNOL A. on

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I used the truck for two hours. Engine warning lights indicating overdue oil change was on when I started. Exhaust pipe parted near the engine half hour later. Total cost for the use of defective truck for two hours and 50 miles 116 dollars.

STEPHEN G. on

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Oscar S. on

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Great people excelkent location near mi house

RICHARD M. on

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dan F. on

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DONNA C. on

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Perfect experience will absolutely recommend

MORRIS P. on

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Tell customers about the Tow/Haul button on the end of the gear selector lever. About turning it on and off if not towing. Persons at this location were helpful and courteous.

Robert R. on

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JIM F. on

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LAURA C. on

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Great customer service in the office...Thank You Beverly! 2nd time we have rented from this location, both times were an excellent experience.

JOHN P. on

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ALL GOOD

TOM S. on

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Robert S. on

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I called left a message to the person the sign said, I also called the uhaul number when I dropped it off and now no one can find it!!!

SCOTT B. on

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The people at the facility where I dropped off the trailer were very helpful and friendly.

TOM S. on

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Thomas J R. on

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RICHARD P. on

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Great location and friendly service. Couldn’t be better.

Chloe B. on

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STEVEN P. on

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Great service

Thomas M. on

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dorothy W. on

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