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Michael M.
Customer Reviews for Charlottesville Truck Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The woman who helped us was very helpful, pleasant, answered all questions and provided information about things we did not think to ask.
Laura M.Stay open on the weekends -- when MOST people move.
MARK J.The service at this location is the best I have ever experienced. So very helpful and they go out of their way to help! Thank you
mark R.Very friendly and helpful staff
Kirk K.Keep up the great work!
James S.The lady who runs this place is the BEST!! Always so courteous, efficient and a pleasure to work with. Anytime I need a trailer/truck rental I'll absolutely come here.
ROBERT P.The site was fine. However the efforts by Uhaul to capture more revenue when the site is not open make me want to find another option. I have rented many times, that the site has always said, "if it is back here before i open up, no increase fee". Now, you want to transfer things to me, via my phone, to do your intake items. Not happening. I am moving, so I have plenty of other things to do beside be your unpaid employee for times when you have decided not to keep the site open.
Timothy M.Straight to the point and easy. Thanks !
ANGELEDMONIA Y.Phase out of older model trucks.
Axel K.This is the only place in the Charlottesville area I like to rent from. Owner is awesome!
Tom M.my experience was exceptional Renee was awesome and very knowledgeable
Cassie H.The woman who helped me was personable, quick, and great to work with. Even though its a little farther from me, I'd probably search out this U-Haul location again because of how seamless the process was.
Brandon C.Fantastic experience. Best I've ever had renting a vehicle
CARL M.Renee was the absolute best. She was so helpful to me in finishing my check out process. I had an issue checking back in. She gave me her cell number and assisted me in checking the truck back in. She is a treasure to this company.
Scott H.Nothing - owner was friendly, highly capable, responsive and flexible.
sharon W.The woman running this location is thoughtful and very helpful. Thank you!
Phil F.The attendant went out of her way to make sure that we would have a successful move she got us a newer moving van so we would not have any issue with a cracked window or a check engine lite on. Got us the property insurance so we would be covered for and unseen circumstances. Even thought the drive was long the trick was comfortable and the dolly kept or car in good shape. Thank you for the service well done. We appreciate it
Sergio P.The young lady at
Lloyd G.Highly recommend drop off location. She is helpful and friendly and place is clean and efficient
Jennifer P.GREAT CUSTOMER SERVICE. THE SERVICE ATTENDANT CAME OUTSIDE AND HELPED ME BACK IN THE TRAILER AND HAD ME CHECKED OUT QUICKLY.
ANDREW L.Best U-Haul location I've ever used
Troy R.Keep up your awesome Customer services
Stacey J.Best service I have received from any business. Standing ovation.
PAULE STEVE D.Reneé took excellent care of me at this U-Haul rental location. She went above and beyond to make the experience of getting a moving truck less stressful, and that helped a lot in an already stressful situation like moving out. I was extremely satisfied.
Javon W.We cleaned the truck before we dropped it off. I was charged $45.00. A fee for a late drop-off and a cleaning fee. There was a picture showing a pile of dirt. Nothing showing it came from the truck I rented (like a picture of the number on the back of the truck with the pile of dirt in the picture). And they claimed there were ashes all over the inside of the front of the truck. The driver didn't smoke in the truck.
Millicent B.FANTASTIC all around. From phone to hands-on
Heroy H.The lady ( can't recall name) is a one-woman show- and does it with a smile and politeness. What a pleasure.
Peter H.You cannot improve on excellence. This was the best experience with U-Haul that I have EVER had. Renee was really great to deal with. Another U-Haul dealer recommended her as they no longer carried trailers. While I was there, I rented a daily use truck. I have been hesitant about using U-Haul due to past experience; however, dealing with Renee has changed my outlook.
Pamela W.Shout out to the nice woman who helped me get my van. She was personable, knowledgeable, and got my move going. Really appreciate her help!
Lynne R.I book a 10'' truck at then location. I reached the pickup location way before the closing time but no one was there. I had mobile pickup but the truck wasnt there. I called CC and was told that size I booked was unavailable so they changed my booking for pickup from another location for which I wasn't prepared. Eventually ended by getting an van which fell shorter of what I needed and had to really struggle in moving my stuff and had to go through lot of hassle.
ANAND S.No one was present at the location, door was locked. Wrong truck was given to me and the equipment I paid for was not included. I will be calling for compensation as I did not receive what I paid for.
Alexander S.This place rocked it. The premises was clean, extremely well organized and easy to get to. Renee was friendly and very helpful. I enjoyed doing business with her so much, I booked an additional rental with her. Have had some bad experiences with UHaul in the past, but Renee changed my perspective. An overall enjoyable experience.
Pamela W.Nothing
Kevin M.Returned truck after drop off location was closed.
robert A.Nothing at all. I have used this location frequently and have always been pleased with the equipment and excellent service.
Wes S.Awesome service, super friendly and helpful staff and available truck from Philly to Virginia. Best U-Haul location in Philly 😎👍 Thanks
miguel T.Make the extra authentication (calling a contact point, passport, etc) process more clear
Jeffrey M.The parking was extremely tight. While I did find a space nobody could have gotten out of the passenger side.
Ian C.Booking the reservation all through the app/online is AWFUL!!!!! It's so much easier to just do it with a person there. Took an extra 30 minutes and had to call to get a staff member to do it manually anyway because I had a reservation, but it was not showing in the app, or online. Or have a kiosk there. AWFUL.
Ryan M.We were very satisfied with the trailer we rented and the help we were given by Charlottesville Truck Rental.
Michael P.Given malfunctioning equipment which resulted in personal damages
Molly L.Renee is great. She is all about customer service. Thx much!
KURT V.Took 2 hrs at the location to get my key !! 2 hrs on the phone.
John P.Owner was very understanding of my situation and took good care of me.
Jeff W.Excellent staff and efficient and pleasant.
Carmen S.Very nice lady at this location.
Michael L.Great experience all around. The representative who helped me with the rental was very professional, friendly, and efficient.
DEREK D.I didn't understand the different pick up options. The person managing this location was extremely helpful in explaining the options to me.
Craig L.Rene was the absolute nicest and helpful person! I highly reccomend using this location. So helpful and nice!!!!!
Mark R.Driver door stuck open sometimes and loose steering, not sensitive enough
David B.Nothing. Everything was great.
Robert S.Wonderful service!
Marcy B.The worker at U-Haul was super nice and helpful!!
Peggy B.Have polite people and do not lie about when it can be paid
Brian W.