Customer Reviews for Charlottesville Truck Rentals
(U-Haul Neighborhood Dealer)

210 reviews

3548 Seminole Trail   Charlottesville, VA 22911

(434) 227-4990

Location Hours

  • Mon-Fri: 8:30 am - 3:30 pm
  • Sat: 8:30 am - 11:30 am
  • Sun: Closed

Services at this Location:

Contact Us

(434) 227-4990

3548 Seminole Trail
Charlottesville, VA 22911

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 3:30 pm
  • Sat: 8:30 am - 11:30 am
  • Sun: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Robert F. 
Rating:
4.0

No problems. I completed the online return and provided photos of the trailer.

Russell O. 
Rating:
4.0

Customer did not leave a comment.

DUSTIN W. 
Rating:
5.0

Great service, helpful, friendly, effficient

Robert G. 
Rating:
5.0

Great customer service. The woman that helped me was very friendly and informative.

Tracie B. 
Rating:
2.0

The cab smelled like absolute cat piss from the prior renters. The front bumper was heavily cracked and undocumented.

Caleb W. 
Rating:
5.0

Customer did not leave a comment.

Peter M. 
Rating:
5.0

Quick and easy! Staff was super nice.

Axel K. 
Rating:
5.0

Renee was very friendly and helpful

Clarence H. 
Rating:
5.0

Customer did not leave a comment.

Kate B. 
Rating:
5.0

Customer did not leave a comment.

Michael T. 
Rating:
5.0

Thank you! Great service!!!

Samuel H. 
Rating:
4.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER S. 
Rating:
5.0

Customer did not leave a comment.

Sara S. 
Rating:
4.0

Nice and courteous personnel

Andreas T. 
Rating:
5.0

Customer did not leave a comment.

Jennifer B. 
Rating:
5.0

Customer did not leave a comment.

Twanda B. 
Rating:
5.0

Absolutely top notch service. Can't think of even one small detail that was not attended to. Many thanks.

Elisabeth F. 
Rating:
5.0

Customer did not leave a comment.

DONALDSETH G. 
Rating:
5.0

Customer did not leave a comment.

ALAN HISHAM S. 
Rating:
4.0

Customer did not leave a comment.

JACKI R. 
Rating:
4.0

Customer did not leave a comment.

karen C. 
Rating:
5.0

Everything was perfect. I didn't have time to take a picture of the mileage and gas since I was in a hurry and the lady was very understanding. I would say the between the customer service on the phone and in-person customer service you guys are phenomenal

Brian B. 
Rating:
5.0

Customer did not leave a comment.

Sonia W. 
Rating:
5.0

Customer did not leave a comment.

Carl D. 
Rating:
5.0

Excellent customer service and very helpful with the return of the equipment

ERIC S. 
Rating:
5.0

Customer did not leave a comment.

Brandy E. 
Rating:
5.0

Very pleasant to deal with, great proximity to the airport. Thanks again for your help!!!

Jonathan C. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM S. 
Rating:
5.0

This location is the best u-haul location I have ever used. Friendly staff who are courteous and get you on your way as quickly as they can without sacrificing safety or procedure.

Patrick D. 
Rating:
5.0

Customer did not leave a comment.

JOSHUAROSE B. 
Rating:
5.0

Customer did not leave a comment.

Mohammad S. 
Rating:
5.0

Pleasant helpful staff. Equipment ready on time.

WILLIAM H. 
Rating:
5.0

Nothing, thanks.

MIGUEL C. 
Rating:
4.0

I was totally satisfied!

Donna L. 
Rating:
5.0

Excellent service, clean equipment, friendly and safe.

Wesley D S. 
Rating:
5.0

Very professional easy check-in and easy check out

ERIC W. 
Rating:
5.0

Customer did not leave a comment.

William H. 
Rating:
5.0

This is a very good Uhaul. It is always my first choice. The young lady there is very good to work with.

Charles W. 
Rating:
1.0

Be more transparent in your pricing!

Karen S. 
Rating:
5.0

Great dealing with this location.

Michael C. 
Rating:
5.0

Include a map of the store location on the website.

William H. 
Rating:
1.0

The truck smelled god awful, extremely sour like it had been rained in and the windows were rolled up. I also did NOT choose the $14 insurance and was billed for it anyway. I requested a callback and 2 days later I still haven't heard back from anyone.

Michael W. 
Rating:
5.0

The young lady who works this location is a pleasure to deal with. She does a good job and Uhaul should be thankful she is there. Thanks for all the help.

Charles W. 
Rating:
5.0

Despite the fact no business perfect, this establishment as close to perfection. Professionalism, ethical and organized. This business should be nominated as platform how to successfully represent your organization. NAILED IT!

Eric G. 
Rating:
5.0

Customer did not leave a comment.

Keith K. 
Rating:
5.0

Nothing,..if it's not broke dont fix it! Wonderful service!

Benjamin C. 
Rating:
5.0

Customer did not leave a comment.

Kelly W. 
Rating:
5.0

Customer did not leave a comment.

Charles B. 
Rating:
5.0

Customer did not leave a comment.

Ty H. 
Rating:
5.0

Customer did not leave a comment.

joanne M. 
Rating:
5.0

Customer did not leave a comment.

Kevin S. 
Rating:
4.0

Customer did not leave a comment.

jessie B. 
Rating:
5.0

Excellent customer service

GAVIN W. 
Rating:
5.0

The experience was great. Nothing really to mprove.

Timothy F. 
Rating:
5.0

Very easy check in or out. The young lady there has been very nice and helpful. She makes the rental very easy. She is an asset to U Haul.

Charles W. 
Rating:
1.0

Saturday hours reduced. I never used the uhaul app to return equipment. Lady came out of store and locked door. I asked for assistance and she said she doesn't work there, she lives there. She advised many people ask her the same thing. My reply to her is that if people see you coming out the uhaul location and lock the door then it is a reasonable guess that you work there. She then advised to call the number on the door and I informed her line is busy. She then proceeds to unlock the uhaul store front and go and check then phone lines. Again she told me she lives there and not works there.

IMRANSHAFIC B. 
Rating:
4.0

Build new trailers with better height for head clearance. Trailer was old and tattered, lug nuts appeared rusted onto the studs and one tire had over 100psi in it (registered off my gauge).

kyle H. 
Rating:
5.0

Customer did not leave a comment.

Ethan W. 
Rating:
5.0

The 800 number is very hard to get though to make reservations.

SANDRA AMOS S. 
Rating:
5.0

The customer service was excellent The rental process was quick and efficient

Ralph C. 
Rating:
3.0

Customer did not leave a comment.

Robert M. 
Rating:
4.0

Your employees should be wearing a mask due to COVID-19. It is absolutely absurd that they are not, especially considering that children were in the office as well.

Jack D. 
Rating:
5.0

Customer did not leave a comment.

Aaron S. 
Rating:
5.0

Customer did not leave a comment.

Charles C. 
Rating:
5.0

Never had any problems with this Uhaul place, very quick, equipment always ready and clean. The staff is very helpful. I give 5 stars!!!

Ashley K. 
Rating:
5.0

Customer did not leave a comment.

Rashaan K. 
Rating:
5.0

Customer did not leave a comment.

Ashley K. 
Rating:
5.0

Customer did not leave a comment.

Ashley K. 
Rating:
5.0

Customer did not leave a comment.

Michael T. 
Rating:
5.0

Every thing went very smooth and quick. Could not have ask for better service....thanks.

Charles W. 
Rating:
4.0

Customer did not leave a comment.

MARK THOMAS C. 
Rating:
5.0

Best service Ever !!

Paul D. 
Rating:
5.0

Everything is perfect.

William C. 
Rating:
5.0

Customer did not leave a comment.

Keith C. 
Rating:
5.0

Lady at desk, as well as male staff outside were both very helpful and polite.

STEPHENSAJA D. 
Rating:
5.0

Great

brooke B. 
Rating:
5.0

Great experience

Kenneth M. 
Rating:
5.0

Excellent Service!!!!!!

brenda B. 
Rating:
5.0

The young lady that assisted me when I picked up the trailer is an excellent representative for your company. She was very personable, clearly knew the products well, and made me feel like I was a valued customer. Please extend a hearty thank you to her she will be the reason I use U-Haul the next time I need a cargo trailer.

Glenn M. 
Rating:
5.0

Customer did not leave a comment.

Tiffany P. 
Rating:
5.0

Customer did not leave a comment.

Alan R. 
Rating:
5.0

Customer did not leave a comment.

robert P. 
Rating:
5.0

Make the check back in process easier. Barcode the trailers so the staff can just scan in quickly. Gets a bit hectic if check out/in's are having at the same time.

Robert B. 
Rating:
5.0

Nothing we can think of to improve on - our experience was great-from our first call to inquire renting the truck to drop-off of the truck. 😊

Gilbert C. 
Rating:
5.0

The customer service was really nice. I would be happy to go back there and recommend that dealer to any of my friends

ROY EDWARD R. 
Rating:
5.0

Charlottesville Virginia and Elm Mott Texas staff were great; very helpful with car trailer and truck. Just 2 problems. The truck leaked a little on the passenger side. Got my mattress a little wet. Long rain so the leak must not be too bad. I let Elm Mott know. 2 fuses out on truck so trailer lights did not work until roadside mechanics diagnosed and repaired after several hours. Not an easy problem to diagnose and fix. Great mechanics! Box moving helpers in Charlottesville and Elm Mott were great. Great having 1 month free storage too.

John M. 
Rating:
5.0

Customer did not leave a comment.

regina H. 
Rating:
5.0

Customer did not leave a comment.

Loren C. 
Rating:
5.0

Customer did not leave a comment.

Leighton F. 
Rating:
5.0

Customer did not leave a comment.

thomas J. 
Rating:
5.0

A little far from the center of Charlottesville but overall good.

John C. 
Rating:
5.0

Customer did not leave a comment.

robert B. 
Rating:
5.0

Location has a good selection of equipment. Service is fast and friendly. Rented twice now in the last 2 months.

Wesley D S. 
Rating:
4.0

Customer did not leave a comment.

Paige B. 
Rating:
5.0

The tendant was very nice and knowledgeable I would definitely recommend this Location and will be a returning customer

dennie C. 
Rating:
5.0

Customer did not leave a comment.

Lee R. 
Rating:
5.0

The lady at the desk was exceptional.

mckinley C. 
Rating:
5.0

Inspect equipment better ... Trailer leaked

Tom L. 
No reviews have been submitted for this location.

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