Returning the equipment was very frustrating. The scanner kept saying something went wrong and it wouldn't let me return . The app kept freezing up.
Timothy S
Charlottesville Truck Rentals
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Charlottesville, VA 22911
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Let me being by saying that the truck itself was great. Clean and operated just fine. The 24-hour check in was miserable. When I reserved a truck, I received an email saying I would receive pick up instructions via the phone the day before. Those instructions never came. I went to the location for my pickup to find they were closed. After 10 minutes on hold with customer service they sent me a link to a 24-hour pickup instruction video. Okay, great, except the video instructs you to click 'Pick up my Truck' on the dashboard of the uhaul app... a button which still didn't appear anywhere. Finally I searched for pick up my truck in the app and was taken to a section where I could begin the process. Only then did I learn I needed to start the identify verification process, which involved providing 2 contacts to verify my identity, or a photo of my lease or passport (which I am supposed to have while sitting in the parking lot to pick up the truck?). Suffice to say the app and 24-hour pickup process were a pretty big headache.
Francis Lstaff was very helpful.
Mike BRENE WAS VERY HELP FULL !!
ANDREW FAlways use this UHaul facility, very accommodating,friendly, and always have what you need!
Franklin G