Customer Reviews for Charlottesville Truck Rentals
(U-Haul Neighborhood Dealer)

242 reviews

3548 Seminole Trail   Charlottesville, VA 22911

(434) 227-4990

Location Hours

  • Mon-Fri: 8:30 am - 3:30 pm
  • Sat: 8:30 am - 11:30 am
  • Sun: Closed
Special Operating Hours
  • 7/29/2021: 12:30 pm - 3:30 pm

Services at this Location:

Contact Us

(434) 227-4990

3548 Seminole Trail
Charlottesville, VA 22911

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 3:30 pm
  • Sat: 8:30 am - 11:30 am
  • Sun: Closed
Special Operating Hours
  • 7/29/2021: 12:30 pm - 3:30 pm
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Barb S. 
Rating:
5.0

Customer did not leave a comment.

KRISTINAMARYA N. 
Rating:
5.0

Super friendly service. The truck was wiped out right before we used it and she even extended our hours beyond what we reserved. Bear uhaul experience I've had.

SEAN S. 
Rating:
5.0

Customer did not leave a comment.

rita G. 
Rating:
5.0

Customer did not leave a comment.

alan S. 
Rating:
4.0

Customer did not leave a comment.

Susan F. 
Rating:
5.0

Customer did not leave a comment.

Trish M. 
Rating:
5.0

Customer did not leave a comment.

Stephanie P. 
Rating:
5.0

Renee is the best customer service agent I have ever had.

Steve D. 
Rating:
5.0

Customer did not leave a comment.

JAMES W. 
Rating:
5.0

Truck was newer and tank was full. Easy pick up and drop off.

Darrell P. 
Rating:
3.0

Arrived after hours. Parking area is very small

Thomas B. 
Rating:
5.0

Rene was terrific. She took care of my rental promptly and professionally.

Catherine P. 
Rating:
5.0

Customer did not leave a comment.

Grace P. 
Rating:
4.0

Customer did not leave a comment.

Christina B. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Renee was excellent. Great service. Fast, efficient and polite. Couldn't ask for more.

MARK P. 
Rating:
5.0

Customer did not leave a comment.

ROGERLEE S. 
Rating:
5.0

Customer did not leave a comment.

TAYLOR B. 
Rating:
5.0

Customer did not leave a comment.

DUSTIN L. 
Rating:
5.0

Customer did not leave a comment.

Thomas H. 
Rating:
5.0

Your rep was very helpful. My favorite Cville drop off spot.

DAVIDJULIAN S. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY R. 
Rating:
5.0

Customer did not leave a comment.

Francisco B. 
Rating:
5.0

Customer did not leave a comment.

Erick A. 
Rating:
3.0

Customer did not leave a comment.

Stefani M. 
Rating:
5.0

The staff at this location were very helpful in explaining the entire process of renting a UHaul. They took the time to show me how to utilize the equipment and gave me some handy tips to remember for my reservation.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

SHAWN TIMOTHY S. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

The lady at the counter was pleasant and very helpful.

Adam D. 
Rating:
5.0

Awesome service. Convenient location. I would definitely use them again.

John M. 
Rating:
5.0

Customer did not leave a comment.

Keith K. 
Rating:
4.0

Customer did not leave a comment.

Robert F. 
Rating:
4.0

No problems. I completed the online return and provided photos of the trailer.

Russell O. 
Rating:
4.0

Customer did not leave a comment.

DUSTIN W. 
Rating:
5.0

Great service, helpful, friendly, effficient

Robert G. 
Rating:
5.0

Great customer service. The woman that helped me was very friendly and informative.

Tracie B. 
Rating:
2.0

The cab smelled like absolute cat piss from the prior renters. The front bumper was heavily cracked and undocumented.

Caleb W. 
Rating:
5.0

Customer did not leave a comment.

Peter M. 
Rating:
5.0

Quick and easy! Staff was super nice.

Axel K. 
Rating:
5.0

Renee was very friendly and helpful

Clarence H. 
Rating:
5.0

Customer did not leave a comment.

Kate B. 
Rating:
5.0

Customer did not leave a comment.

Michael T. 
Rating:
5.0

Thank you! Great service!!!

Samuel H. 
Rating:
4.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER S. 
Rating:
5.0

Customer did not leave a comment.

Sara S. 
Rating:
4.0

Nice and courteous personnel

Andreas T. 
Rating:
5.0

Customer did not leave a comment.

Jennifer B. 
Rating:
5.0

Customer did not leave a comment.

Twanda B. 
Rating:
5.0

Absolutely top notch service. Can't think of even one small detail that was not attended to. Many thanks.

Elisabeth F. 
Rating:
5.0

Customer did not leave a comment.

DONALDSETH G. 
Rating:
5.0

Customer did not leave a comment.

ALAN HISHAM S. 
Rating:
4.0

Customer did not leave a comment.

JACKI R. 
Rating:
4.0

Customer did not leave a comment.

karen C. 
Rating:
5.0

Everything was perfect. I didn't have time to take a picture of the mileage and gas since I was in a hurry and the lady was very understanding. I would say the between the customer service on the phone and in-person customer service you guys are phenomenal

Brian B. 
Rating:
5.0

Customer did not leave a comment.

Sonia W. 
Rating:
5.0

Customer did not leave a comment.

Carl D. 
Rating:
5.0

Excellent customer service and very helpful with the return of the equipment

ERIC S. 
Rating:
5.0

Customer did not leave a comment.

Brandy E. 
Rating:
5.0

Very pleasant to deal with, great proximity to the airport. Thanks again for your help!!!

Jonathan C. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM S. 
Rating:
5.0

This location is the best u-haul location I have ever used. Friendly staff who are courteous and get you on your way as quickly as they can without sacrificing safety or procedure.

Patrick D. 
Rating:
5.0

Customer did not leave a comment.

JOSHUAROSE B. 
Rating:
5.0

Customer did not leave a comment.

Mohammad S. 
Rating:
5.0

Pleasant helpful staff. Equipment ready on time.

WILLIAM H. 
Rating:
5.0

Nothing, thanks.

MIGUEL C. 
Rating:
4.0

I was totally satisfied!

Donna L. 
Rating:
5.0

Excellent service, clean equipment, friendly and safe.

Wesley D S. 
Rating:
5.0

Very professional easy check-in and easy check out

ERIC W. 
Rating:
5.0

Customer did not leave a comment.

William H. 
Rating:
5.0

This is a very good Uhaul. It is always my first choice. The young lady there is very good to work with.

Charles W. 
Rating:
1.0

Be more transparent in your pricing!

Karen S. 
Rating:
5.0

Great dealing with this location.

Michael C. 
Rating:
5.0

Include a map of the store location on the website.

William H. 
Rating:
1.0

The truck smelled god awful, extremely sour like it had been rained in and the windows were rolled up. I also did NOT choose the $14 insurance and was billed for it anyway. I requested a callback and 2 days later I still haven't heard back from anyone.

Michael W. 
Rating:
5.0

The young lady who works this location is a pleasure to deal with. She does a good job and Uhaul should be thankful she is there. Thanks for all the help.

Charles W. 
Rating:
5.0

Despite the fact no business perfect, this establishment as close to perfection. Professionalism, ethical and organized. This business should be nominated as platform how to successfully represent your organization. NAILED IT!

Eric G. 
Rating:
5.0

Customer did not leave a comment.

Keith K. 
Rating:
5.0

Nothing,..if it's not broke dont fix it! Wonderful service!

Benjamin C. 
Rating:
5.0

Customer did not leave a comment.

Kelly W. 
Rating:
5.0

Customer did not leave a comment.

Charles B. 
Rating:
5.0

Customer did not leave a comment.

Ty H. 
Rating:
5.0

Customer did not leave a comment.

joanne M. 
Rating:
5.0

Customer did not leave a comment.

Kevin S. 
Rating:
4.0

Customer did not leave a comment.

jessie B. 
Rating:
5.0

Excellent customer service

GAVIN W. 
Rating:
5.0

The experience was great. Nothing really to mprove.

Timothy F. 
Rating:
5.0

Very easy check in or out. The young lady there has been very nice and helpful. She makes the rental very easy. She is an asset to U Haul.

Charles W. 
Rating:
1.0

Saturday hours reduced. I never used the uhaul app to return equipment. Lady came out of store and locked door. I asked for assistance and she said she doesn't work there, she lives there. She advised many people ask her the same thing. My reply to her is that if people see you coming out the uhaul location and lock the door then it is a reasonable guess that you work there. She then advised to call the number on the door and I informed her line is busy. She then proceeds to unlock the uhaul store front and go and check then phone lines. Again she told me she lives there and not works there.

IMRANSHAFIC B. 
Rating:
4.0

Build new trailers with better height for head clearance. Trailer was old and tattered, lug nuts appeared rusted onto the studs and one tire had over 100psi in it (registered off my gauge).

kyle H. 
Rating:
5.0

Customer did not leave a comment.

Ethan W. 
Rating:
5.0

The 800 number is very hard to get though to make reservations.

SANDRA AMOS S. 
Rating:
5.0

The customer service was excellent The rental process was quick and efficient

Ralph C. 
Rating:
3.0

Customer did not leave a comment.

Robert M. 
Rating:
4.0

Your employees should be wearing a mask due to COVID-19. It is absolutely absurd that they are not, especially considering that children were in the office as well.

Jack D. 
Rating:
5.0

Customer did not leave a comment.

Aaron S. 
Rating:
5.0

Customer did not leave a comment.

Charles C. 
Rating:
5.0

Never had any problems with this Uhaul place, very quick, equipment always ready and clean. The staff is very helpful. I give 5 stars!!!

Ashley K. 
Rating:
5.0

Customer did not leave a comment.

Rashaan K. 
No reviews have been submitted for this location.

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