Customer Reviews for Charms Market & Deli
(U-Haul Neighborhood Dealer)

Rating:

1.0

this location had drug addicts who were actively using and customers with weapons in this deli store where we picked up the truck. Your company by having this location open is pretty people at risk of losing their lives. That is not an exaggeration. That is a fact. This is the worst location with management who does not care about the customer.. The paperwork we picked up the truck show the truck had half a gallon of gas. It was on E empty nada no gas and we struggle to make it a gas station before it died. The cargo area was filthy with broken glass, engine, oil, transmission, oil and what looked like runoff from a grill that was left. I physically had to get in the back of the truck and scrape it clean in order to put our items in the truck. We asked for this truck at the Glen Burnie location, but we had to go to Baltimore to pick up a truck. This experience is the worst I have ever had with a vendor that provides the service like you do. You really need to evaluate whether you want customers or not. Have any location like the one where we picked up our truck is absolutely ridiculous and should never be something that represents uhaul and I can tell you that I will share this experience with everyone I meet. I would like someone from your leadership branch of your organization to reach out to me, though I greatly doubt that will happen. I’m available at 804-894-5606 should someone from your company choose to reach out.

Rating:

1.0

This company basically charged 200.00 for 3 hours then lied and notified I would get a free 50 miles nothing was taking off and they knew the driver prior had a prior record let it book then added drivers which then made their names included so unless the other driver balance was paid neither three could rent. The location was a joke and the drop off even more I would never recommend uhaul again . Paying all that for bare usage

Rating:

5.0

Need to improve better

Rating:

1.0

Do not rent from here. If you're short on time and options like I was, ensure you take a time stamped photo before pick up and after pickup of the gas and mileage. I drove the thing 2 miles (not even joking) and they charged me an additional 30$ in gas. It took them over 30 minutes to have someone available who knew how to start the rental, making my time even shorter.

Rating:

3.0

When picking up the truck the passenger side view mirror was cracked into 3 pieces and the bottom piece was dangling and about to fall off. I had to tape it together so I could somewhat see using the side mirror. The person working at the store was very friendly and helpful.

Rating:

3.0

Truck still had someone's trash in it.