Customer Reviews for Charriette Homes
(U-Haul Neighborhood Dealer)

135 reviews

3067 Hwy 9   Cheraw, SC 29520

(843) 253-0301

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 10 am - 2 pm
  • Sun: Closed
Special Operating Hours
  • 1/22/2022 - 1/23/2022: Closed

Services at this Location:

Contact Us

(843) 253-0301

3067 Hwy 9
Cheraw, SC 29520

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 10 am - 2 pm
  • Sun: Closed
Special Operating Hours
  • 1/22/2022 - 1/23/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

Nathaniel S. 
Rating:
4.0

Customer did not leave a comment.

James H. 
Rating:
5.0

The truck may need a little maintenance. I heard a belt squeal a few times while driving it. Overall no issues and worked well for me.

ROGER B. 
Rating:
1.0

Customer did not leave a comment.

LESTER B. 
Rating:
5.0

Customer did not leave a comment.

LEISA S. 
Rating:
5.0

Sales rep was super nice and helping. Would recommend to anyone anytime!!!

Frankie A. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA G. 
Rating:
4.0

have more available sizes and products

Marybell L. 
Rating:
5.0

Very helpful. Nice people

DONALD J. 
Rating:
2.0

Make sure the truck is available when it is contracted to be picked up.

Jenny D. 
Rating:
3.0

Customer did not leave a comment.

Rodney M. 
Rating:
3.0

Customer did not leave a comment.

CHARLES M. 
Rating:
3.0

Customer did not leave a comment.

LATONYA S. 
Rating:
3.0

Customer did not leave a comment.

CHARLES M. 
Rating:
1.0

Close down this location and find new staff.

Nimit P. 
Rating:
5.0

Plan ahead

EDWIN S. 
Rating:
3.0

You're Cheraw location is not nearly as friendly and helpful as the Williamsburg office. They're not ugly to you but they do not seem to be that glad to see you. They process your paperwork and do what is required, but they don't make you feel like you are a valued customer.

CAMPBELL M. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHERLEE S. 
Rating:
5.0

Customer did not leave a comment.

JIMMY T. 
Rating:
5.0

Customer did not leave a comment.

CHARLES G. 
Rating:
4.0

Customer did not leave a comment.

LINDA N. 
Rating:
5.0

Customer did not leave a comment.

sharon D. 
Rating:
5.0

Customer did not leave a comment.

Cindy M. 
Rating:
3.0

Do not rent them an unsafe vehicle.

John A. 
Rating:
5.0

Customer did not leave a comment.

DONALD P. 
Rating:
3.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Octavius H. 
Rating:
1.0

Waited 1 1/2 hours for a uhaul person to show up and get the keys. Scheduled pick up 10am. She showed up at 11:30. We needed a dolly. No dolly! We requested 1 dozen blanket pads. There was none! They finally found 4 blanket pads. I had to go into my storage locker and find my own quilts to use. I am no happy with this uhaul location!!

JASON M. 
Rating:
3.0

The truck was not clean and several warning lights were flashing

gerald C. 
Rating:
5.0

Customer did not leave a comment.

heather N. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

Bonnie G. 
Rating:
5.0

Friendly and courteous service

tommy D. 
Rating:
5.0

Customer did not leave a comment.

BRITNI C. 
Rating:
3.0

I had ordered a dolly and I didn't get one. Some Trash was still in the truck when I got it. But the man who gave me my documents was nice. Days earlier, I talked to a regional U-Haul representative who told me she was going to upgrade my truck, but it didn't happen. She told me she would give me 50 free miles and I had to tell the man that. He gave me the miles and took $10 off of my bill when I didn't get the dolly. The regional representative and the man at the pick-up place should have communicated about my order.

Donna R. 
Rating:
5.0

Very friendly personnel, equipment ready at requested time.

Josephus M. 
Rating:
5.0

Customer did not leave a comment.

dilbert B. 
Rating:
4.0

Mechanically very good. Could have been cleaned inside.

Dale N. 
Rating:
5.0

The oil needed to be changed in the van I rented, but other than that, it was an excellent experience. The staff were friendly and the whole process didn't take long.

Patricia F. 
Rating:
3.0

Make sure tires are good n truck doesn't leak

AMBER C. 
Rating:
5.0

Customer did not leave a comment.

Rhonda M. 
Rating:
5.0

Customer did not leave a comment.

Thomas G. 
Rating:
5.0

This U-haul dealer always does a great job.

David F. 
Rating:
5.0

Customer did not leave a comment.

Lawrence S. 
Rating:
5.0

No problems with my experience. Everything went smooth would use again.

Kathy H. 
Rating:
5.0

Customer did not leave a comment.

ROBERT W. 
Rating:
5.0

Continue to give the excellent service to them that you gave to me

Emma L. 
Rating:
4.0

Friendly. Slightly unorganized since there are only 2 employees that seem to know how to handle the Uhaul system but overall, a good experience.

Allison G. 
Rating:
5.0

Everything was great, I experienced no problems.

STEVEN S. 
Rating:
2.0

I did not have a problem with my pick up location but customer service with U-Haul was horrible. We had a flat tire and U-Haul left us stranded on the side of the interstate right outside of a major city for THREE HOURS at night. When they finally arrived and changed the tire they informed us the tire was dry rotted! Not happy with U-Haul at all! Very disappointed in their service!

Stephanie R. 
Rating:
5.0

It was a great experience! The staff was very nice and helpful.

Melony G. 
Rating:
5.0

Customer did not leave a comment.

Paul M. 
Rating:
5.0

Customer did not leave a comment.

vonciella M. 
Rating:
3.0

Tires were suspect on this trailer

David W. 
Rating:
3.0

Customer did not leave a comment.

Johnny C. 
Rating:
5.0

Customer did not leave a comment.

lynnay C. 
Rating:
5.0

Customer did not leave a comment.

Vickie N. 
Rating:
3.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Customer did not leave a comment.

paige H. 
Rating:
4.0

Customer did not leave a comment.

James O. 
Rating:
5.0

Customer did not leave a comment.

Timothy H. 
Rating:
5.0

Customer did not leave a comment.

Timothy H. 
Rating:
4.0

Customer did not leave a comment.

Eric K. 
Rating:
3.0

have the extra equipment we ordered,didn't know 10' trucks didn't have a ramp making it very hard getting large fridge in.

Theresa K. 
Rating:
5.0

Customer did not leave a comment.

RONNIE J. 
Rating:
5.0

Customer did not leave a comment.

Rating:
5.0

Customer did not leave a comment.

thersal L. 
Rating:
5.0

Geat services

Corry S. 
Rating:
5.0

Customer did not leave a comment.

Bruno W. 
Rating:
5.0

I don't think you should charge someone for a complete rental when they are just a couple of hours late. It took just a little longer than expected to load and unload.

Vickie N. 
Rating:
4.0

Customer did not leave a comment.

Kent W. 
Rating:
3.0

Customer did not leave a comment.

SHELLEY J. 
Rating:
4.0

Customer did not leave a comment.

Ken M. 
Rating:
5.0

Customer did not leave a comment.

Annanell F. 
Rating:
3.0

i had a pretty bad experience. i picked up my uhaul signed everything and left to load it in clover, sc. I spoke to a person to book my truck & starting the morning i was suppose to move i had to make several phone calls. My name was spelled wrong, i couldnt get anyone to tell me where to drop off, i didnt get a concormation email because he entered that wrong as well. But the main problem was my drop off address was wrong also, he had me going somewhere in NC.I was told to wait until another department opened at 7am or i would be charged for dropping it at a unaproved location. And i was told this at 4am when i finished unloading & had been up all night. Both my cheraw address and the NC address were on your customer service screens. I am now getting a bill for milage. I had always used uhaul to move and i ve never had this much trouble

donna W. 
Rating:
5.0

Everything was good

Wanda C. 
Rating:
3.0

They called and gave us a time slot for pick up but were late.

Jennifer S. 
Rating:
5.0

Customer did not leave a comment.

Harriette H. 
Rating:
5.0

Customer did not leave a comment.

Ronnie J. 
Rating:
5.0

Customer did not leave a comment.

Dennis C. 
Rating:
5.0

Just continue to do what you are doing and the customers will continue to do business with Uhaul.

cathy B. 
Rating:
5.0

Customer did not leave a comment.

BRAD P. 
Rating:
4.0

Customer did not leave a comment.

Debbie S. 
Rating:
5.0

Customer did not leave a comment.

keith G. 
Rating:
1.0

better explanation of what you will be paying for. The customer service at the 1800 number sucks. they don't want you to talk and ask questions and then they get loud and try to drown you out from talking. Everytime you start to ask a question they start talking and wont let you say anything. I will not recommend this to anyone else at all. I am very upset with this uhaul company.

BESSIE T. 
Rating:
5.0

Customer did not leave a comment.

ROBIN B. 
Rating:
3.0

Once I got unit packed noticed two back tires were very low. Closer inspection showed one tire had a puncture and the other had a nail. Closer scrutiny would be nice on the part of U-haul dealer.

Jeff M. 
Rating:
5.0

I was overcharged on the fuel. At pickup the truck had 1/4 of tank when we returned truck it was at 1/4 tank. they charged us for for the additional 1/2 tank that the pickup location entered. I should be getting a credit.

NATASCHA B. 
Rating:
5.0

Customer did not leave a comment.

RONNIE J. 
Rating:
5.0

Noticed running lights were flashing while driving down the road. MAYBE intermittent connection.

Henry L. 
Rating:
5.0

Customer did not leave a comment.

GARY H. 
Rating:
3.0

Customer did not leave a comment.

Tom R. 
Rating:
2.0

We had to drive over to another site to make payment and back to pick up truck. just a little inconvenient,

DAVID M M. 
Rating:
3.0

Customer did not leave a comment.

WILBERT L. 
Rating:
5.0

They unhooked the trailer and were very helpful.

Jerry D. 
Rating:
5.0

Customer did not leave a comment.

John W E. 
Rating:
5.0

No compliants

CYNTHIA R. 
Rating:
5.0

Excellent staff, extremely helpful and just good folks to do business with.

WILLIAM C. 
Rating:
4.0

Customer did not leave a comment.

PEGGY B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
No reviews have been submitted for this location.

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