Customer Reviews for Charriette Homes
(U-Haul Neighborhood Dealer)

161 reviews

3067 Hwy 9   Cheraw, SC 29520

(843) 253-0301

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 10 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(843) 253-0301

3067 Hwy 9
Cheraw, SC 29520

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 10 am - 2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Couldn't be happier with this location! The staff was very helpful accommodating my needs. I will utilize this location for any future rental needs.

senen E. 
Rating:
5.0

Great Customer Service!!

Elesha Q. 
Rating:
4.0

Customer did not leave a comment.

Karen L. 
Rating:
4.0

There needs to be jacks at the locations. My husband went to pick up the trailer and there was no Jack to assist him, and no worker to assist him. Luckily he was able to pick up the 6x12 trailer on his own! But I can't imagine what I would have done had I gone to pick it up on my own.

Brandon S. 
Rating:
5.0

Excellent service. I'll be back

cynthia R. 
Rating:
3.0

Customer did not leave a comment.

Darla T. 
Rating:
3.0

Customer did not leave a comment.

Scott H. 
Rating:
5.0

Customer did not leave a comment.

JOEY M. 
Rating:
3.0

Customer did not leave a comment.

CHARLES M. 
Rating:
3.0

Customer did not leave a comment.

CYNTHIA P. 
Rating:
5.0

Very friendly and helpful

Victoria H. 
Rating:
1.0

The truck was very nasty It had trash in it from a previous use and the cup holders were filled with a brown liquid. Everything felt sticky. I had to clean it out. I really needed the truck so I did what I had to do.

Whitney V. 
Rating:
1.0

Not very friendly at all Truck has major problems gas hand doesn't work ran out 2 refilled and still said 0 miles squealing under hood overall satisfaction is a 2 out of 10. No more will find another company to deal with. Rude employees very in orthodox

Tammy B. 
Rating:
3.0

Customer did not leave a comment.

STEVEN S. 
Rating:
5.0

Customer did not leave a comment.

Janet M. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
4.0

I used the 24/7 pick up and drop off and there is an apparent problem with the drop off process. I returned the truck the same day that I picked it up, but it charged me for another day of rental fees. I contacted Uhaul and Michael, the area field manager had the charges credited back on my credit card. The truck was nice, clean and mechanically sound and worked perfectly for my needs. Overall a good experience, but they need to address this issue, which they know is causing problems with the drop off process.

Timothy C. 
Rating:
5.0

Customer did not leave a comment.

Robert F. 
Rating:
5.0

Customer did not leave a comment.

sammy L. 
Rating:
5.0

Make sure the tags are up to date on the trailers before they are rented ,ours went out while we had the unit.

mark S. 
Rating:
5.0

Customer did not leave a comment.

Guy A. 
Rating:
4.0

Customer did not leave a comment.

CHARLES M. 
Rating:
3.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW D. 
Rating:
5.0

Provide a larger sign that can b seen before you pass the driveway and have to turn around.

Freddie C. 
Rating:
3.0

Customer did not leave a comment.

Dafany J. 
Rating:
4.0

Customer did not leave a comment.

Nathaniel S. 
Rating:
4.0

Customer did not leave a comment.

James H. 
Rating:
5.0

The truck may need a little maintenance. I heard a belt squeal a few times while driving it. Overall no issues and worked well for me.

ROGER B. 
Rating:
1.0

Customer did not leave a comment.

LESTER B. 
Rating:
5.0

Customer did not leave a comment.

LEISA S. 
Rating:
5.0

Sales rep was super nice and helping. Would recommend to anyone anytime!!!

Frankie A. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA G. 
Rating:
4.0

have more available sizes and products

Marybell L. 
Rating:
5.0

Very helpful. Nice people

DONALD J. 
Rating:
2.0

Make sure the truck is available when it is contracted to be picked up.

Jenny D. 
Rating:
3.0

Customer did not leave a comment.

Rodney M. 
Rating:
3.0

Customer did not leave a comment.

CHARLES M. 
Rating:
3.0

Customer did not leave a comment.

LATONYA S. 
Rating:
3.0

Customer did not leave a comment.

CHARLES M. 
Rating:
1.0

Close down this location and find new staff.

Nimit P. 
Rating:
5.0

Plan ahead

EDWIN S. 
Rating:
3.0

You're Cheraw location is not nearly as friendly and helpful as the Williamsburg office. They're not ugly to you but they do not seem to be that glad to see you. They process your paperwork and do what is required, but they don't make you feel like you are a valued customer.

CAMPBELL M. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHERLEE S. 
Rating:
5.0

Customer did not leave a comment.

JIMMY T. 
Rating:
5.0

Customer did not leave a comment.

CHARLES G. 
Rating:
4.0

Customer did not leave a comment.

LINDA N. 
Rating:
5.0

Customer did not leave a comment.

sharon D. 
Rating:
5.0

Customer did not leave a comment.

Cindy M. 
Rating:
3.0

Do not rent them an unsafe vehicle.

John A. 
Rating:
5.0

Customer did not leave a comment.

DONALD P. 
Rating:
3.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Octavius H. 
Rating:
1.0

Waited 1 1/2 hours for a uhaul person to show up and get the keys. Scheduled pick up 10am. She showed up at 11:30. We needed a dolly. No dolly! We requested 1 dozen blanket pads. There was none! They finally found 4 blanket pads. I had to go into my storage locker and find my own quilts to use. I am no happy with this uhaul location!!

JASON M. 
Rating:
3.0

The truck was not clean and several warning lights were flashing

gerald C. 
Rating:
5.0

Customer did not leave a comment.

heather N. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

Bonnie G. 
Rating:
5.0

Friendly and courteous service

tommy D. 
Rating:
5.0

Customer did not leave a comment.

BRITNI C. 
Rating:
3.0

I had ordered a dolly and I didn't get one. Some Trash was still in the truck when I got it. But the man who gave me my documents was nice. Days earlier, I talked to a regional U-Haul representative who told me she was going to upgrade my truck, but it didn't happen. She told me she would give me 50 free miles and I had to tell the man that. He gave me the miles and took $10 off of my bill when I didn't get the dolly. The regional representative and the man at the pick-up place should have communicated about my order.

Donna R. 
Rating:
5.0

Very friendly personnel, equipment ready at requested time.

Josephus M. 
Rating:
5.0

Customer did not leave a comment.

dilbert B. 
Rating:
4.0

Mechanically very good. Could have been cleaned inside.

Dale N. 
Rating:
5.0

The oil needed to be changed in the van I rented, but other than that, it was an excellent experience. The staff were friendly and the whole process didn't take long.

Patricia F. 
Rating:
3.0

Make sure tires are good n truck doesn't leak

AMBER C. 
Rating:
5.0

Customer did not leave a comment.

Rhonda M. 
Rating:
5.0

Customer did not leave a comment.

Thomas G. 
Rating:
5.0

This U-haul dealer always does a great job.

David F. 
Rating:
5.0

Customer did not leave a comment.

Lawrence S. 
Rating:
5.0

No problems with my experience. Everything went smooth would use again.

Kathy H. 
Rating:
5.0

Customer did not leave a comment.

ROBERT W. 
Rating:
5.0

Continue to give the excellent service to them that you gave to me

Emma L. 
Rating:
4.0

Friendly. Slightly unorganized since there are only 2 employees that seem to know how to handle the Uhaul system but overall, a good experience.

Allison G. 
Rating:
5.0

Everything was great, I experienced no problems.

STEVEN S. 
Rating:
2.0

I did not have a problem with my pick up location but customer service with U-Haul was horrible. We had a flat tire and U-Haul left us stranded on the side of the interstate right outside of a major city for THREE HOURS at night. When they finally arrived and changed the tire they informed us the tire was dry rotted! Not happy with U-Haul at all! Very disappointed in their service!

Stephanie R. 
Rating:
5.0

It was a great experience! The staff was very nice and helpful.

Melony G. 
Rating:
5.0

Customer did not leave a comment.

Paul M. 
Rating:
5.0

Customer did not leave a comment.

vonciella M. 
Rating:
3.0

Tires were suspect on this trailer

David W. 
Rating:
3.0

Customer did not leave a comment.

Johnny C. 
Rating:
5.0

Customer did not leave a comment.

lynnay C. 
Rating:
5.0

Customer did not leave a comment.

Vickie N. 
Rating:
3.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Customer did not leave a comment.

paige H. 
Rating:
4.0

Customer did not leave a comment.

James O. 
Rating:
5.0

Customer did not leave a comment.

Timothy H. 
Rating:
5.0

Customer did not leave a comment.

Timothy H. 
Rating:
4.0

Customer did not leave a comment.

Eric K. 
Rating:
3.0

have the extra equipment we ordered,didn't know 10' trucks didn't have a ramp making it very hard getting large fridge in.

Theresa K. 
Rating:
5.0

Customer did not leave a comment.

RONNIE J. 
Rating:
5.0

Customer did not leave a comment.

Rating:
5.0

Customer did not leave a comment.

thersal L. 
Rating:
5.0

Geat services

Corry S. 
Rating:
5.0

Customer did not leave a comment.

Bruno W. 
Rating:
5.0

I don't think you should charge someone for a complete rental when they are just a couple of hours late. It took just a little longer than expected to load and unload.

Vickie N. 
Rating:
4.0

Customer did not leave a comment.

Kent W. 
Rating:
3.0

Customer did not leave a comment.

SHELLEY J. 
Rating:
4.0

Customer did not leave a comment.

Ken M. 
Rating:
5.0

Customer did not leave a comment.

Annanell F. 
No reviews have been submitted for this location.

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