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AARON C
Customer Reviews for Charter Way Gulf
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
U-Haul needs to make sure when they send the customer to pick up rental from a different location than they contacted that the location they have rented it out . When I arrived to pickup they told me I lucked out that it had just arrived from a repair. More importantly I called to return the trailer when I finished my use early. It was 10:30pm and I explained I was about 30 minutes out from them . I called ahead because if I returned it then I wouldn’t need to drive a 80 minutes out from round trip the next morning to return it. Was told they were going to close and to bring it in as scheduled the next morning. Later I searched the App and it plainly said the customer could return the unit at any time that was best for me. The dealer said to me when I asked at return that he was right they were closing and since they were closing that’s the way it goes. POOR attitude to have representing your Brand. Will definitely be more forward if ever use U-Haul again
ALAN MN/A
DON JI had to drive to three different locations to pick up the truck. I wasted an hour and a half driving to finally get the truck. I will not be renting from uhaul again.
Gustavo MMake sure the equipment has no lights on the to fix the tires and that the workers understand the difference between the indication of gas on the paper and what's read after drop off. They wanted to charge me for gas when the truck was full after drop off.
MARVINA AI had a hard time communicating with all the rental agents at this location. They seem to struggle with the english language which created delays in both the pick up and return of the truck. Otherwise I think they try their best and mostly nice people.
LEONARD PTry to over changed me and bad customers service and did not have my dolly and they called me and told me everything there and ready will never go there again so please DONT WASTE YOUR TIME ON THIS PLACE EVERYTHING WAS BAD NO GOOD......
FRANCOIS HN/c
HECTOR LNothing …. Very curtious, pleasant transaction
WALTER C