Customer did not leave a comment.Katherine C.
Customer Reviews for Chat Wireless NY LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Quick and easy!MARY E D.
Customer did not leave a comment.Willie M.
Honestly, we didn't realize all the extra background checks until we got there and were standing outside for 15 minutes filling out the background information instead of being able to do it ahead of time. The combination for the keys didn't match up. And on top of the $30 rental it was another $30 for mileage and $30 for gas. $115 to rent a lousy truck for 4 hours.Erin S.
The vehicle was clean but old. The location was convenient and stager were super helpful.SHADIA T.
The man was professionalRuth B.
Let your workers know how to explain clearly procedures clearly.BARAKA D.
We dropped off the truck after hours and the instructions for dropping it off were a little unclear. The parking lot was very busy and there wasn't a clearly defined location for leaving the truck. It would be nice for there to be designated parking spots for dropping off vehicles.Andrew A.
Everything was awesome and anything I needed I got help with. ðŸ™ŒJENNIFER M G.
Customer did not leave a comment.CALEBWINDSOR R.
Customer did not leave a comment.joanne S.
Overvcharged and not happyTHOMAS KEVIN C.
Customer did not leave a comment.BETHALISON H.
Customer did not leave a comment.William B.
I appreciate my service that I received. Very professional and pleasant.LATEASHA J.
1. Location was convenient but not easy to find due to a very small sign and no Uhaul tucks visible for me to know exactly where to go.Was not expecting to drop off at a cell phone locationDOUGLAS P.
Chat wireless was open until 8pm Sat the 6th of Feb I had called & confirmed. At 6pm when i attempted to drop the truck off the doors were locked so i called and the phone rang & rang. A girl finally came, unlocked the door, didnt speak to me, went to the desk so i said i was there to return a truck. She said your all set and took the key. I asked about it being checked in, she said id get an email bc she had to take pics & check mileage etc. I told her i had the info, she said she had to do it. I asked if it would be processed tonight, she said..yep...so i left. No email as of sunday at 130pm so i used an email link to check the truck in myself. She was rude and disgusting and should not be waiting on customers.Donna C.