Grumpy guyMarcello G.
Customer Reviews for Chavez Tire & Wheel
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Yvette A.
This was a huge hassle. The guy working I the shop (only person there) said we could not drop off the truck. Would not let us put the keys in the drop off box by taping up the box. He almost got in a fight with my son. He claims there were not parking spots available but we parked in one spot just fine. The guy was a jerk and I was scared to leave the truck. Against his wishes we left the truck. Took pictures as evidence and took the keys with me. I dropped the keys off the next day at a real Uhaul place and tod them where it was parked and what happened. I will never go back to that location again.Diann L.
Customer did not leave a comment.BRIAN T.
Customer did not leave a comment.IVAN W.
Customer did not leave a comment.SAYED N.
Horrible customer service!! Attendant did not know how to use the platform. I have an account, had confirmed reservation, paid wi cc, DL uploaded, etc. We arrived 15 minutes before store/garage even opened hoping to be able to switch to a bigger truck. BUT the attendant couldn't find the res. He said he had to renter everything (and I should cancel mine) and he still didn't know how to do it. After about 45 mins I asked if I could help, he said I should try entering a new reservation. Five mins later we were running out the door since we had movers waiting at the house. We returned in 4 hours, the other attendant who checked us out said we returned the car dirty - there was barely some sand on the floor??? He would have to charge us. This was ridiculous since we only moved boxes and plastic containers. I never saw the inside of the truck when we got it since we were in a rush to get back, but if there was anything, it was from before. I tried explaining it to the attendant, but he basically said we are lying. My son tried explaining it to him, but he wasn't having it and for a second there I thought there was going to be an altercation between the two so I just told the attendant to charge me whatever it was and we had to go (I made up an excuse to get out of there quickly). Just all around HORRIBLE experience.atesa L.
Customer did not leave a comment.ALEXANDER C.
Don't misplace keysJEREMY C.
Neighborhood was a little scary for after hours drop off. Lot was not lit well. I do not appreciate being charged for cleaning a truck that was dirty when i picked it up.Kathi A.
I rented the truck for 6 hrs. and was charged 2 day rental, and 2 days of insurance because the dealer was dishonest. He also told me the tank was full when it wasn't even close. I only drove 53 mi. and ended up putting in 12+ gals to fill up. U-Haul needs to reimburse me $80.00 Call me please. 760-522-5258KEITH V.
Customer did not leave a comment.Lisa M.
I would ha e preferred to drop off at original location where I rented a storage unit. I was redirected during my move To another locationJeffrey A.
Customer did not leave a comment.Samuel W.
Customer did not leave a comment.DREW G.
Customer did not leave a comment.Ronald H.
He pulled the old â€œtank is fullâ€ when it was 7/8 trick. He didn't wear a mask when talking to me. Stand-offish attitude. Office was filthy.SIMON T.
Customer did not leave a comment.Scott S.
Customer did not leave a comment.PEDRO R.
Be aware if they ask you to park your rental right in the driveway on the slightly slanted, uneven payment; rather than in an open parking space, as the UHaul guidlines require! This will make your fuel level slightly off the mark, for which you will be charged; when you're sure you brought it back at the level you received it at! I wonder how many of these extra fees have been collected this way? I know of one other review that claims a hair of a difference; & now I think we understand how it works! The truck also arrived for drop-off 20 mins early, and the driver asked the shop to wait until I arrived for billing; but he didn't. I was on time to pay with a different card; but he wouldn't change it ; and of course would not give me a printout of the extra charges; saying he emailed it. (I had not received the email yet). Poor customer service & lack of concern for my complaints! Uhaul changed my desired choice of drop-off the day before to this location without an option. Not happy all the way around on this one!Caroline L.
I was charged for a few items that were not included in my rental truck. Also a little nit-picky on the gas amount. I tried to fill it up to where it started, but still got dinged for about $10 in gas.SCOTT C.
Customer did not leave a comment.MANUEL R.
I was over charged and told to call a number why should I have to do more work to get my money back!!!!Steven C.
Customer did not leave a comment.JEAN L.
Poor customer serviceROSALBA A.