Everyone was very nice, professional, and helpful.Jacob C.
Chavez Tire & Wheel
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Hemet, CA 92543
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- 3.5 Average Customer Rating
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Fast and easyFernando Z.
The owner was very niceDeirdre R.
I was charged twice and the employees at the hemet location where I dropped it off did not want to refund me back for charging a second time. I was charged at pick up and charged more if that amount a month laterLucino N.
The truck was obviously old and falling apart. It didn't drive well (poor shocks), got lousy gas mileage (worse than usual) and the air conditional didn't work when going uphill (meaning it didn't blow air). Furthermore, the key mechanism on the driver's side door was loose and actually came out of the socket while in use. I had to duck tape it in place so I wouldn't get stranded during my 270 mile trip to Las Vegas. I would have asked for a different truck, but by the time I knew of all the issues, I had it loaded and it was 9pm, so I was stuck with it. Finally, there was a horrible smell in the truck from obvious pot smoking - and while it did get better over the four days I had it, the smell would come back when the truck was closed up and sitting in the heat for any amount of time. I feel like I should get some type of credit on my account for this type of a situation. I've rented many different U-haul trucks over the years and have never experienced something like this.Tommie G.