The young lady that helped me at the front desk was more than helpful, very cheery and had a great demeanor
RICHARD C
Customer Reviews for Cherry Avenue Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very professional and helpful. Great experience!
STEVE MNothing comes to mind. I was satisfied with the quick service.
DONN MVery rude, and untimely. Was not at the office at the pick up time.
MIKAYLA HWas good experience. Love working with the lady in the office. Was super nice and made things easy for us. Would rent again for sure.
Michael OI also purchased the ball hitch - but it was not clear that that was to be picked up at a different location than the trailer. Otherwise picking up the hitch and the trailer was easy.
AMANDA CIt was great to have location open on Saturday to drop off
RONALD CThis was easily the best uhaul experience I've ever had. I'd use uhaul more just to borrow a vehicle like this. Friendly, local, easy, nailed it.
NATHANIEL TVery clean truck, and friendly and helpful staff!
ADAM SRobin was super sweet and made the check-in/check-out process quick.
GARRETT MThey are awesome made it easy to still rent and pick up n drop off keys after hours using the app chat agents was helpful definitely will use in near future .
Caleb JRobin was very friendly, efficient and enjoyable. This was the best experience I have had at a U-haul by far.
JOHN AFriendly staff and great customer service.
Lowell Agreat job!
Patricia WShe ripped us off charge more money to my card than it needed to be.
Kalanie LI only drove 20 miles but charged 66 miles abd they wouldn't change it!!!!!!
Brandie SVery nice to deal with and equipment worked well .
PATRICK WNothing!
Lina SI didnt realize location would be closed when we returned equipment on Monday, but it worked out fine.
ALLYSON BHad a hard time finding a place to park, but overall a quick and easy drop off location.
Michelle HFriendly customer service!
MIGUEL LVery easy and friendly to deal with. Van was ready to go when we got there. Simple checkout and dropped it off when it was completed. No hidden fees everything went as expected and no additonal charges. Thank you
Ron PThe cargo door has rust accumulation at the hinges. It was impossible for me to open and both of the guys that were helping me had a hard time opening it as well. We found a can of chew and a half bottle of water in the cab. Otherwise my experience with this location has been pretty awesome
SENSAIRA DReally appreciated being able to access the key in a lock box and the truck return was super easy.
Lynette RTurn the dial from the code for the next person to enter the code
Shaula CI work for U-Haul dealer out of Anaconda and Butte Montana and was supposed to get 25% discount but only received $14.00 so that’s super disappointing. I also brought back two days early so feel that the cost was super inflated! However, the gal at the pick up location was very friendly and helpful.
Tammy PThe people at Cherry Ave Storage are great! So friendly and helpful. Thanks Julie!
Carol CRobin took care of all my UHAUL needs. She is knowledgeable and able to answer my questions. I was so impressed with this location, I am going us it for storage as well.
LISA WThe two ladies very nice..
Martin CI loved that I handed keys to person at desk and was able to leave immediately!
Karla EThe lady was super helpful and sweet
Deanna HThe people who run it are rarely there. I was given the wrong lockbox code and since they were closed again, it took me over 40 minutes to reach someone to help me.
Peggy HAbsolutely Nothing,Service is Impeccable..!🙌🏾
Michael WWiper blades were worn and headlights were pointed down, couldn't see in front of us safely during the rainy night drive. The check out and in went smoothly. Spent less than 10 minutes checking the truck out.
James MThe place is small and because of that, it was a bit slow, BUT, that completely was overshadowed by the awesome customer service. They went above and beyond for us!!!! So accommodating, and we left our bag in there and they were so kind and kept it for us for the next day to pick it up. Thank you!
Rachael WThe truck did not have a dolly as I requested, and the self service app still charged me for it despite uploading a picture showing that it was not present. The windshield wipers were not lifted in an ice storm, so they froze to the windshield. The spring in the latch was worn, so it was very difficult to secure the loading door. The operator was nice, and the location is convenient.
Julia DThe person was very nice at the office but she was leaving right as I was doing my online check out. I cannot fault the person since she was not available to help me with the issue. Had to transfer to another uhaul since everything was not documented correctly. Resulting in an hour delay. Great customer service on the phone besides the line always disconnecting during transfer or hold. Resulting in 4 back to back calls to service center.
Yuly YThe only problem I had was with the the app to confirm the license plate and upload photos. It failed, then expired.
John RI dropped off after hours (and early) and dropped off keys in dropbox. They had issues closing out return and it took me multiple calls to get resolve to show I returned truck. I wish they had taken added customer service and initiative to call Uhaul corporate for help instead me having to do so many followups and get worried I would get in trouble for a falsely reported no return. Was very stressful for me.
Kim TLovely lady in the office
brandie ySuper friendly customer service N hidden costs
San JThe clerk checking me in/out was efficient, pleasant and well informed. A pleasure to do business with.
Karo TWe really liked the vehicle and it was great for our moving needs. I was disappointed that we paid $29 a day, plus mileage and were asked to wash it inside when I checked in the day before to extend it a day. We weren’t told upfront we needed to wash it out. We don’t live here, so we had to pay to wash it out at a car wash and it put 20 more miles on it to take it to the car wash so it added an additional $26 to our rental. Other than that it was a good experience. The office ladies were good.
Eric PN/A
ron rEven though I reserved the truck online in advance, it took over 30 minutes to actually check out due to issues with the computer system at the rental store. This delayed our move unnecessarily. My credit card was also charged twice for an amount not disclosed in the agreement. The truck worked well but the rental experience was frustrating.
CRAIG AThey we great! I dropped it off at this location by mistake, but they contacted Uhaul and helped get it sorted out so I didn't have to drive it somewhere else! Very sweet and helpful~!
John KNot a good location to drop off a trailer.
Philip LThe representative, Mona, was very helpful when the other Salem location on Silverton Rd lost my reserved vehicle. Mona got me into one of her vehicles when the vehicle reserved for me was moved over 45 minutes away. Thank you Mona.
Paul SNo notes. Check-in and check-out was quick, easy, and painless. I was pleasantly surprised and impressed. Thanks for your help.
Tyler LNot well marked hard to find. Little room to move around.
wayne rwent to pickup a vehicle in the office. why bother, they make you use the app do everything. then had to wait for the office lady to check to have an alternate contact. my primary is my cell. if i give you a alternate it will not get to me directly.
Matthew RPoor access to the parking lot area especially for those who are not good backing trailers but the staff was professional and friendly
Andrew MUHAUL rep Mona was very friendly and helpful and made transaction smooth and painless.
gregg fThe staff was simply wonderful and made for a seemless and excellent experience.
Kenny MI was given wrong price quote. I made a reservation 2 weeks prior to pick up got told 3 days before that there were no trucks for me but I could drive 50 miles away from where I needed to be. Not haply with uhaul.
CHRIS PThe vehicle had been dropped off after hours the evening before. I was there to pick it up first thing in the morning. The previous renter did not leave the vehicle clean, in fact the back storage cabin was quite dirty. The workers offered to mop it out and did so making it desirable to then pack my belongings in. I appreciated their customer service.
LORIE MI wish the drive way was a bit better marked and had a light. Parking lot had enough lighting.
Kristina WCustomer service was great. I didn't get the lady's name but she was helpful, friendly and accommodating. The process was super easy and we got our stuff moved.
Anthony SThe two ladies in the office were exceptionally helpful and friendly. I would definitely recommend and use this U-Haul location in the future!
Ronnie RNoce small location with a very attentive and nice person manning the desk.
Jesse AWindshield wiper on right was not working and couldn’t be fixed. Customer service at this location was good but calling uhaul 1-800- was not satisfactory. I waited for a long time 2 different calls, was transferred 3x’s got a gal out of tigard, tualatin who said she would fix price error but did not. Truck needs running boards even for 6 ft person
Holly M