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Ashlee F.
Customer Reviews for Cherry Avenue Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Put a sign up at the location that says U-Haul where people can see it from the road. It took us a minute to find it. Nice friendly salesperson.
JOSE J F.I returned the truck Sunday AM before they open for business but they didn't check it in until 11:13 am , therefore charging me for an extra day. Had I known this would be the case, I wouldn't have rented it from there. I would have rented from the 12th St SE location, Even though it's further from my home they have more convenient hours and a much better lot.
Debra D.The return time was outside of the stores hours so it didn't get logged in until they opened. Therefore, I was erroneously charged an extra day's rental. Read your final bill!
STEPHEN CONWAY C.the uhaul truck rental was good
Andrew M.We returned the truck after hours so it was dark and there was no staff. The only parking space was between 2 other trucks and pretty narrow but hubby brought his A-game and slid our truck right in there. Had to fold the mirrors to have room to open the door to get out of the truck. Oh well, all worked out.
Marvis S.They charged me for fuel even though i had filled the truck up immediately before returning.
Melissa C.Noticed the driver's side front tire was a little low on air. When I checked it leaving Salem, OR. it had 30 PSI (tire called for 80 PSI). Monitored it all the way back to Auburn and it never lost any air.
LYNN W.Staff was friendly, professional, and helpful. It was very appreciated! Thank you.
Mae H.Location was not very well marked, it was difficult to identify which building was the correct one. Inside the office was extremely small and no ability to buy moving supplies.
Gary S.Nothing to improve, this was an awesome experience without any hassles.
carolyn K.The cab had not been cleaned, covered with bugs. The inside was okay, but previous renter's paper work and COVID card was still in cab. Fuel was slightly above 1/4 tank at best
Jerry H.Brandon took excellent care of my rental needs. Very happy with the fine job he did!
RICHARD BLAIR W.Great service, very helpful and quick to get us checked in and out the door with our vehicle.
ANDREW H.Maybe allow for next early morning return of vehicle. Most people are exhausted after moving
Pearl S.The lady that works at the storage place was AMAZING. She really made my day. She was so pleasant and easy going. I really appreciate that. :)
SHERI MARIE H.Instructions for equipment turn in after hours failed to send via text. Representative was really kind. She let my friend wait in the van instead of in the rain with her dog while I was finishing checking in. Due to the malfunction in the system saying that I ordered furniture pads, she let me rent the dolly for free. Will be going back here for future uhaul needs.
June C.The nice woman was out of the office on premises, so I had to wait half an hour. It would have been nice to beable to page or call her to speed up my check out but other than that snafu it was great!
MORGAN F.Excellent customer service. And VERY professional and friendly! Loved the gals here!
MARIAH E.Great customer service!
jorge C.Would be nice if there was a male at some of these areas to help with the heavy lifting for my husband is disabled so it was quite hard for us. At both locations.
Jason A.