Customer Reviews for Cherry Detail

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Cherry Detail

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Shaneka R. on

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Customer did not leave a comment.

Tasha P. on

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Same great service!!

james P. on

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I rented a truck the first time and a trailer the second time in four days. they treated me as if I was the president of a company. Very helpful in what I was trying to get done. No complaints about their services.

Thomas R. on

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Your online checkin system is a worthless waste of time. Twice now, at different locations, I have used it but still had to provide my ID to get additional images and I had to provide my credit card details again. It was a complete waste of time using the online checkin as all those efforts had to be repeated at the location.

Derek W. on

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Michael B. on

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Lacount A. on

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Thanks

ANTONIO T. on

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Patrick B. on

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It was too complicated doing it on line. Called and tried to speak with a representative no one answered the the phone, the recording played over 45 minutes and still no one answered the phone. My experience with this company was terrible overall.

Barbara M. on

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HENRY M. on

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I have rented equipment from this location several times and they are always a pleasure to deal with they are A+ in my book.

Talita T. on

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I wouldn't change anything. I am very pleased

FRED F. on

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Customer did not leave a comment.

KEVIN L. on

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Great Location!!

eric P. on

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Mrs Cherry is so nice and very helpful! I will rent from her again!

Donna B. on

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Very good customer service. Weekend no contact available number.

Vick C. on

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Tonya L. on

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Marian B. on

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Donna G. on

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Very welcoming and informative about the community, made everything easy!

donald G. on

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They are genuinely concerned for their customers' satisfaction, a pleasant business experience.

Mary S. on

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David A. on

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There was no one present at this site on Sunday when I returned the truck. I locked up the truck and placed the keys in the drop box with a note.

Tommy B. on

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Sharon was THE best! She was a tiger in defending and caring for her customer (me) due to her resource people giving herself and me a very difficult time. If it weren’t for Sharon, frankly I would never use “uhaul” again. She ended up going through three people before I could check out. Almost two hours from the time I arrived to pick up what I reserved. She was having computer troubles and attempting to get assistance, but got nothing but grief and exasperation. It was one of the worst displays of customer service i’ve Ever seen. Sharon should be promoted or awarded because she made the rest of that mess bearable. And because of that, I would use “uhaul” again.

leeann M. on

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Outstanding customer service!! I will definitely use this location again in the future and recommend it to others.

Don G. on

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A pleasant experience, they were accommodating, communicating, and courteous.

Jeffrey T. on

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Kimbery P. on

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I let them know the truck was for storing furniture from home while getting new carpet installed. The inside of the truck was filthy, greasy, like it had been hauling engines leaking. I had to put down rugs, blankets, sheets, towels etc and then throw them away afterwards which was an extremely amount of moneys worth of product. I didn’t look inside before taking the truck home or I would not have rented it. You can improve the service by listening to what the customer wants to haul in the truck and let them know it is not recommended for furniture and mattress storage.

Jonathan D. on

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RICHARD R. on

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Nice 15' truck, clean and in good condition. tires excellent, driveability excellent!

james H. on

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Kendrick J. on

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Wash the outside of trailers and trucks more.

Kohl O. on

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They were not ready for me at my scheduled pick up time. The truck share 24/7 took almost 15 minutes to go through. This was after waiting 15 minutes after my scheduled pick up time. So 30 minutes later I was in my truck and driving away. The process took way too long. I got there originally an hour before as stated in the website that i could do but upon arrival found out I had to wait till the actual time. If this location wants to continue to do truck share they need to upgrade their equipment.

Frank M. on

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Service was excellent.

Charles M. on

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Anthony H. on

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ANTHONY G. on

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Nothing good friendly services. I always go to this location for my moving needs.

Jorge A. on

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karisma A. on

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Amazing service!

Lacount A. on

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Thanks

Kelvin L. on

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Wonderful customer service

Vick C. on

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Larry M. on

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MARCUS J. on

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alvina B. on

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pamela C. on

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gloria H. on

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RICHARD O. on

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Lacount A. on

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Truck broke down. Excellent service from Cherry Detail. I was able to complete my task on time due to quick response from this provider. I will return.

joshuah C. on

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GWENDOLYN V. on

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Mary J. on

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george H. on

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Great experience overall

joe S. on

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Alexander J. on

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The only thing that wasnt so great was using the mobile pickup. Using the mobile pick up took an hour of my time.

ian D. on

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A last minute rental could be accommodated and was quick and easy.

Lacount A. on

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Nadine B. on

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SUSAN R. on

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Did not like the mobile check in process. It was complicated and kept closing out the pages. Will not use mobile check in again.

Ronald M. on

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All good

Lacount A. on

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Customer did not leave a comment.

VERNON B. on

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We were scheduled to pick up our trailer at 9:00am at No Hassle Auto, 1204 S Church St., Rocky Mount, NC. We waited until 9:15 and no one ever showed up. It was then I called Cherry Detail who was thankfully very helpful.

Verlivia A. on

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Update office

walter S. on

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Lacey G. on

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Emily M. on

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Very friendly!

vick C. on

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vick C. on

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vick C. on

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vick C. on

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julie H. on

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Too expensive

Janil B. on

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I requested a dollie with my equipment and I did not receive it. I was moving on a sunday and it was very inconvenient to move without a dollie especially since every uhaul near me was closed. I would not recommend this place. Since I knew I was moving on Sunday, I even called the business to assure to have all my equipments and it was still not there.

archie J. on

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Great Service, just one of the lights wasn't working properly on the trailer

james P. on

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Continue to keep equipment at Cherry's so that we can continue to use his service.

Nader S. on

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Excellent service

John E. on

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Very professional.

Sharnetta F. on

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My experience with the cherry detail was amazing. They we're very friendly and concerned with help us with our move.

Michael S. on

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Setup for express pick up never could connect site said couldn’t locate me even though phone settings were correct. This caused a 1 hr delay in pu Personnel on site very nice and helpful

Sharon P. on

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Customer did not leave a comment.

LEE B. on

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yeah they were nice

Keisha R. on

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I Will NEVER use this business, 2 transactions on my cc over $6.00 ridiculous! I would not reccomend to ANYONE!!!!

walter S. on

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CHARLES D. on

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Equipment had not been swept out when I picked it up, and then I was charged a $10.00 cleaning fee when I turned it in. I originally wanted to reserve a pick-up truck at a location only 4 miles from my home. At the time I placed the reservation, this original location had at least 2 pick-ups available and assured me that such vehicle would be available. Then I get a test message an e-mail stating the a change in vehicle and location would have to be made. Overall I am very dissatisfied with my experience, especially the $10. 00 cleaning fee. I have used U-Haul many times and have NEVER been assessed a cleaning fee!

pricilla N. on

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The people were very nice

Joseph C. on

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james P. on

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Keep doing what you are doing.

tonya D. on

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Charity L. on

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Jessica P. on

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Quinae L. on

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I wish to thank uhaul and staff at the central office for making my nightmare until a success at the last minutes. I've been a uhaul customer for over 15 years in all my moving back and forth and was glad to know that you all stood behind me at a difficult time renting a truck. I am forever thankful to the staff and location staff.

James W. on

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diane W. on

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Agent very pleasant and kind even though I was stressed out!

Craig S. on

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The staff was extremely helpful and courteous.

tonya D. on

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None

Mary R. on

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Just Wonderful! Thank You! Be Blessed Always!

Merrill H. on

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cusrtis J. on

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pia G. on

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andre L. on

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Very helpful and friendly with comfortable seating and ambiance. Will go there next time I need to rent a truck.

jessie B. on

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Everything was excellent nothing need to change