Customer Reviews for Cherry Detail
(U-Haul Neighborhood Dealer)

244 reviews

1983 Stone Rose Dr   Rocky Mount, NC 27804

(252) 937-4282

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(252) 937-4282

1983 Stone Rose Dr
Rocky Mount, NC 27804

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great customer service with Cherry Detail. However the app does not work properly and I was not able to use the app for check in nor return. I am a monthly customer and this problem occurs most every time. I am thankful for the hard work of Cherry Detsil to keep me on schedule dispite complications with the corporate office in Raleigh.

Lacount A. 
Rating:
4.0

Expensive

Sandeep V. 
Rating:
5.0

Very helpful & I really appreciate the people at this location.

Elijah H. 
Rating:
5.0

Customer did not leave a comment.

MANUEL S. 
Rating:
5.0

Customer did not leave a comment.

Jonique P. 
Rating:
5.0

Customer did not leave a comment.

Laquana L. 
Rating:
5.0

Customer did not leave a comment.

Joshua W. 
Rating:
4.0

mileage rate is too high

Doeothy L. 
Rating:
5.0

Keep doing what you do

Nina M. 
Rating:
5.0

Very professional, and pleasant atmosphere

TRA-C B. 
Rating:
5.0

Excellent customer service. Goes above and beyond for customers.

Lacount A. 
Rating:
5.0

Customer did not leave a comment.

Janet F. 
Rating:
5.0

The truck was clean inside and out. After driving the truck for a few miles it seemed to display a bad shimmy or vibration in the front. I had never driven a U Haul this size and at first thought that this condition might be charatistic of a large truck. My overall trip was approximately 150 miles. The shimmy was prevlaent at almost all speeds. It was a very unplesant driving experience. Also smoking had occurred in the vehicle in the past. I don't think that it was immediately before I picked it up but at previous times in its life. On a positive note the woman who checked me in was extremely professtional, courteous and friendly. She displayed the image that any company would be proud of!

Tom R. 
Rating:
5.0

Customer did not leave a comment.

Sharon B. 
Rating:
5.0

Customer did not leave a comment.

james P. 
Rating:
5.0

Friendly & professional service!

natasha H. 
Rating:
3.0

The attendant was great she was very pleasant

stephen W. 
Rating:
5.0

Very professional, very thorough, very courteous!

Richard R. 
Rating:
3.0

I found that the self check-in app was extremely difficult. The owner of the franchise was available by phone but no one was physically present. The truck itself was perfect and the price was reasonable. The self check-in program needs to be more user friendly.

Julian B. 
Rating:
5.0

Send more customers here. The manager took the time to ensure that everything about our truck was clean and in good condition. She made the transaction personal. By the time we left, we felt like we had done business with a family friend.

gordon E. 
Rating:
3.0

Customer did not leave a comment.

Juan B. 
Rating:
5.0

Customer did not leave a comment.

Gary E. 
Rating:
5.0

Customer did not leave a comment.

Richard G. 
Rating:
4.0

Customer did not leave a comment.

Reginald V. 
Rating:
5.0

They were professional and handled things i a timely manner

Anthony B. 
Rating:
5.0

Customer did not leave a comment.

JEROME H. 
Rating:
5.0

Doing business with them is always a positive experience, Sharon is so helpful. I have used their services several times & is always an easy & pleasant experience!!!

Pamela B. 
Rating:
5.0

Customer did not leave a comment.

Brian J. 
Rating:
5.0

Customer did not leave a comment.

Shameka D. 
Rating:
5.0

Wonderful customer service

Lacount A. 
Rating:
4.0

Customer did not leave a comment.

CALEB S. 
Rating:
5.0

Customer did not leave a comment.

Sharon B. 
Rating:
5.0

Customer did not leave a comment.

Sharon B. 
Rating:
5.0

Customer service is excellent and their overall service was awesome

Paradise B. 
Rating:
5.0

Customer did not leave a comment.

Sharon B. 
Rating:
5.0

Customer did not leave a comment.

Sharon B. 
Rating:
5.0

I am a repeat customer due to excellent customer service from Cherry Detail. Thanks so much.

Lacount A. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Norman B. 
Rating:
5.0

Customer did not leave a comment.

annette U. 
Rating:
5.0

Ony issue: The lock boxes for contactless check-out were not marked either by where they were located on the building or by the number provided in the app during the check by process. There was only a faded black two digit number on each of the three locks that in no way matched the number provided. I had to try each one several times to finally get the correct one. Not ideal and frustrating.

Ronald C. 
Rating:
5.0

Nothing, Manager was awesome. So glad we used this site.

Paula W. 
Rating:
2.0

The first location I waited an hour and then had to call customer service only to be sent to a different location

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Johnnie G. 
Rating:
5.0

The Cherry Location was a great experience. I would recommend this location to all my friends and relatives.

Wanda T. 
Rating:
5.0

This location went above and beyond to assure customer needs were addressed and met.

Stanley H. 
Rating:
5.0

Staff was very helpful and pleasant to deal with.

Jeffrey B. 
Rating:
5.0

good people, kind and professional,glad they helped me.

CARL M. 
Rating:
5.0

In fact I am going back to get my car detailed. They were friendly, helpful and listened when I told them about the trouble I had with the truck.

Kathleen M. 
Rating:
5.0

Customer did not leave a comment.

Devin M. 
Rating:
4.0

Customer did not leave a comment.

Eddie M. 
Rating:
5.0

Customer did not leave a comment.

Johnnie N. 
Rating:
4.0

Customer did not leave a comment.

johnna B. 
Rating:
4.0

Customer did not leave a comment.

ROBERT K. 
Rating:
3.0

Customer did not leave a comment.

ANNETE H. 
Rating:
5.0

THIS U-HAUL DEALER HAS BEEN GREAT. THEY PAY CLOSE ATTENTION TO THE SUCCESS OF YOUR RENTAL EXPERIENCE.

james P. 
Rating:
5.0

If you are in Rocky Mount Nc area, please call Cherry detail first: they are the kind of people that will "bend over backwards" to serve you. I was truly amazed at the help offered.

bryan G. 
Rating:
4.0

Customer did not leave a comment.

RAHEEN N. 
Rating:
3.0

Customer did not leave a comment.

KENDRA W. 
Rating:
1.0

This location try's to charge Individuals cleaning fees for trucks bc they own a detail shop. The lady through the truck roll up door open when we arrived to self check in the truck and a spot was on the flooring by the door. The lady wanted to charge us as if we put the spot there when the spot was on the truck when we got it, simply bc I tried to ask her husband when we picked the truck up the night before to help me check it out since my location services on my phone weren't working.

Nicole N. 
Rating:
3.0

Only 1 person working and 5 people showed up at the same time to pick up Uhaul equipment. Need to stagger PU times or have more staff. Waited 50 minutes to pickup. The person was very nice and did the best she could.

Brian P. 
Rating:
5.0

Everything was great! Thank u! Me and my husband got things handled!

Toronisha B. 
Rating:
5.0

Customer did not leave a comment.

Rohan P. 
Rating:
3.0

Improve the check-in time because it took forever to get a code for the key to the u-haul.

Marilla S. 
Rating:
3.0

Took a long time to pick up the trailer but that was due to Covid situation, so I imagine that otherwise things would've been about perfect

Connor K. 
Rating:
2.0

They weren't open. Not a professional-looking location.

Timothy H. 
Rating:
5.0

I rent regularly with Cherry Detail. Excellent customer service. Prior to my pick up I received a call just to offer help with pick up. Thanks so much

Lacount A. 
Rating:
3.0

Customer did not leave a comment.

Dustin B. 
Rating:
4.0

The on line check in and on line truck return needs alot of improvement. It took way to long and had to start over to many times. Other than that I was very happy with the service

Joan G. 
Rating:
1.0

The dolly they gave us was dusty , my family and I cleaned and swept the truck ourselves and they still charged me and additional fee , use cash they will take advantage of your card and charge you for what they wanna charge you for

Helena J. 
Rating:
4.0

Customer did not leave a comment.

Eddie B. 
Rating:
5.0

Just maintain the excellent service and quality you'll offer. Ms. Sharon is very friendly and goes out of her way to help the customer. She excedes the excellence in standard of customer service. Rarely you find such service. May good Lord bless her, her family, her business and may her goodness rub off on every person she gets in contact with.

Shaktikumar J. 
Rating:
5.0

Customer did not leave a comment.

john B. 
Rating:
3.0

Was charged for them to clean the trailer. It had debris in it when I picked it up. When I dropped it off, I was told where to put it. It was not even looked at. Then I was charged for him to clean it out.

Robert K. 
Rating:
5.0

Very nice and helpful staff. One person stayed late to assist me. Great service.

Eddie B. 
Rating:
2.0

B

james A. 
Rating:
5.0

You all are great .

Tanjily N. 
Rating:
5.0

Excellent customer service. Willing to assist in any way possible.

Lacount A. 
Rating:
4.0

Customer did not leave a comment.

andrew P. 
Rating:
5.0

Customer did not leave a comment.

Jajuan M. 
Rating:
5.0

Excellent customer service. I rent often and always choose Cherry Detail.

Lacount A. 
Rating:
5.0

Customer did not leave a comment.

Shaneka R. 
Rating:
5.0

Same great service!!

Tasha P. 
Rating:
5.0

I rented a truck the first time and a trailer the second time in four days. they treated me as if I was the president of a company. Very helpful in what I was trying to get done. No complaints about their services.

james P. 
Rating:
5.0

Your online checkin system is a worthless waste of time. Twice now, at different locations, I have used it but still had to provide my ID to get additional images and I had to provide my credit card details again. It was a complete waste of time using the online checkin as all those efforts had to be repeated at the location.

Thomas R. 
Rating:
5.0

Customer did not leave a comment.

Derek W. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Thanks

Lacount A. 
Rating:
5.0

Customer did not leave a comment.

ANTONIO T. 
Rating:
1.0

It was too complicated doing it on line. Called and tried to speak with a representative no one answered the the phone, the recording played over 45 minutes and still no one answered the phone. My experience with this company was terrible overall.

Patrick B. 
Rating:
5.0

Customer did not leave a comment.

Barbara M. 
Rating:
5.0

I have rented equipment from this location several times and they are always a pleasure to deal with they are A+ in my book.

HENRY M. 
Rating:
5.0

I wouldn't change anything. I am very pleased

Talita T. 
Rating:
5.0

Customer did not leave a comment.

FRED F. 
Rating:
5.0

Great Location!!

KEVIN L. 
Rating:
5.0

Mrs Cherry is so nice and very helpful! I will rent from her again!

eric P. 
Rating:
5.0

Very good customer service. Weekend no contact available number.

Donna B. 
Rating:
5.0

Customer did not leave a comment.

Vick C. 
Rating:
4.0

Customer did not leave a comment.

Tonya L. 
Rating:
3.0

Customer did not leave a comment.

Marian B. 
No reviews have been submitted for this location.

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