Always super easy to rent a trailer to do something you don’t do Often
Chris P
Customer Reviews for Cheryl Bonin Real Estate & Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Using U Haul was easy to do . However, the road noise was quite excessive. Needs maintence.
Carmen DU-Haul Chesterton is easy to work with, knowledgeable and helpful. I’m a frequent customer.
Kenneth KThis is one of the worst U-Haul places I have rented from. They gave me keys and had no idea which truck the keys were for. I dropped the truck off 2 hours later with less than 10 miles driven and placed the keys in their drop box. Next day I get a call and get asked when I’m bringing the U-Haul back as if they can’t see it’s already back. Then I’m asked where I parked it. Again as if they can’t see. They’re supposed to be looking and checking for this stuff. I get a emailed receipt and saw they charged me double the price and claimed I drove 65 miles when again I drove less than 10. When I called them and told them it was wrong, they told me they were aware and that they had a mix up with the trucks. Good thing I called because I know I wasn’t going to get a refund unless I said something. I will never be renting from them again. Shady business.
DYLAN BDropped off without anyone there. Clear instructions. Easy to do.
BRIAN BVery nice
Marlyn CMake sure vehicle is cleaned cup holders were disgusting something very sticky in them and I didn't see it at first but put my car keys in it and I had what ever it is all over my keys
Nicole PThe stereo kept resetting when we hit a bump in the road. And the front shocks were wore out. Bounces going down the road non stop.
Jerry MThe gentleman who took my reservation was very helpful and courteous. He made sure to get me the best rate possible and worked with my schedule. I've used UHaul several times over the past few years and not all of them are as friendly. The one on Michigan Ave. in Michigan City is downright rude. I'd definitely go back to the Cheryl Bonin Real Estate and Storage location when I need a UHaul.
SHARON AThey did not provide the equipment I asked for.
Jason COffice staff was helpful and spedient. Truck was as expected.
Jennifer VSafety chain safety latches were damaged and when I inquired about getting them fixed, the young girl replied what do you want me to do? I explained they are required by DOT and requested she obtain a mechanic to fix them or provide another trailer. She replied she did not have one and she would have to send me to another location. I ended up fixing them myself by taking the rubber pieces off another trailer. Very disappointing
Robert CVery satisfied
Sherri LGreat customer service from the Chesterton I-Haul.
Rich Hcheryl bonin's rental was easy and efficient .
PAUL PGreat customer service
Darless LThis location is convenient and has good rental inventory.
EDWIN SVery good experience. Quick, easy, and cost effective.
Gar SCheryl and her team area always so helpful; I even sent someone there within a few days!
Nicole Wthey made the process easy and quick
Paul PEverything was great! Thanks for everything.
Debra CI needed this trailer to move a garden tractor and the trailer with ramp is a godsend. I also was very impressed with this rental location. They have a nice array of equipment available and the young lady who worked with me was very knowledgeable and friendly.
Edwin SStaff had issues with the rental. More training might be needed.
Clay GNothing
Tiffany TFriendly service and helpful
Brian DStaff was great! Very helpful! Equipment was easy to access and clean. Staff did thorough safely inspection. Excellent experience! Will be my go to uhaul spot from now on!
Greg AN/a
Dana DEasy to drop off and phone conversation to go over issues.
Brett ZAnother great rental from this location -- Cheryl is the BEST!!
Robert KThis location is excellent. Thank you. The U-Haul phone application is awful.
Greg BShould have been a modest cost use, tipped off the tank and turned it back in. The old guy running it was definitely not customer friendly and didn't seem to know that he was doing, describing a gas gauge he didn't even understand, that I had never heard if. They charged me for extra gas that wasn't required, probably because of his inept interpretation of gas gauge. EVERY rental does the same simple top off EXCEPT HERE. Ended up way more expensive than it should have been. So much for using local Chesterton businesses...
Patrick LCheryl is the best!! Professional, attentive, knowledgeable, and extremely pleasant -- a true asset to both U-Haul and our community!!
Robert KOlivia the rep was amazing!
Sean KNice location!
Don VProcess was painless and the staff at the rental center were amazing. Best rental/retail experience in a long time. - Thanks to all who made this process what it is!
Leigh SCheryl is the best!
Rachel CThe back of the van was dirty when I received it. The driver area was clean and everything worked as it should. My only major complaint was the wind sound when going above 50 mph. There is something wrong with the weather stripping on the driver door that allowed the wind to penetrate.
Daniel CThe trailer was ready to go when I arrived to pick it up.
Joseph ZI was given the wrong key by the location and when I went in to have it exchange for the correct key, I was treated rudely. I was asked multiple times why I was there and when I explained they put the wrong vehicle key in their lockbox, I received no apology for the delay or inconvenience.
Jane CFriendly service
Ashley VThey were super accommodating. I couldn’t ask for an easier or more pleasurable experience.
Paul GGreat experience. Keep up the fantastic work
Jeanne KCheck that the cup holders are cleaned. Ours were not but we were able to use them with napkins tucked into the holders.
Karen HI cannot think of anything that could’ve made my experience any better with this location.
THOMAS TThe process of going through the app was ridiculously tedious and it made me want to not rent a uhaul ever again. Experience outside of the app was fine.
Alexandra OThe guy I rented the truck from has the worst customer service ever! He wouldn't give me my receipt face to face & rhen charged me after he said I went over the mileage. I called back and he was super rude and told me to contact a lawyer what a dick! I only drove 70 miles and got charged for 114 miles they obviously must need some more money to steal $7
carmen wGood drop off experience. Thanks
ROBERT MPrompt, friendly service. All details well explained.
Karen HThe staff were super kind and loving!! Beyond thankful for this team❤️💯❤️
Veronica PLiked that I was able to drop it off in the morning the next day on the way to work. Made it super convenient.
Allen D