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Zachary A.
Customer Reviews for Cheryl Bonin Real Estate & Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Kelly was wonderful! She was a big help and very personable 😊
Karen K.The pickup location and equipment met all my expectations and then some. The U-Haul app, phone support, chat support were horrendous. I tried returning the equipment after hours using the app and could not get past Step 2. Calling the support number meant 50+ minute wait times and support staff that never answered the phone. I tried the chat function 3 times and never connected with anyone. The only saving grace was using email which did result in a reply. Local customer service - Excellent; U-Haul itself - Horrendous
Joseph W.Nothing. It was Perfect.
Raymond D.The movers put my stuff in the truck and it came out dirty and I didn't check to see if it was clean. There were no blankets to put down. Other than that, it was a good experience. Cheryl Bonin is great to work with!
LORI S.Nothing. Everything was great.
Thomas T.great costumer service- nice
Roy E.I honestly think it was amazing
Tyler M.Very professional I have rented before and enjoy doing business with staff there.
Dennis L.I was impressed with this business. It was efficient and friendly service. I will use them again and recommend them to other people.
Stuart F.it was easy to use and I wil be using uhaul again
ross B.We have no complaints, and will definitely be recommending this location! Very friendly, truck was in good shape, and rates were surprisingly reasonable. This has actually been my first time renting a Uhaul for moving, I am honestly a little annoyed with myself for not renting a truck for previous relocations.
Christina G.Amazing staff that went above and beyond! Super friendly and a pleasure to do business with! Highly recommend
michael J.The website was not recognizing the drop-off location as my GPS location and I spent an hour trying to drop off the truck.
David C.The Employees at this location were some of the best customer representatives I've ever had the pleasure of dealing with.
Brandon V.Excellent equipment. Excellent people to do business with! Very easy and smooth transaction! Highly recommend!
TOM A.Needs new tires or need to be aired up, missing gas cap, headlights seemed dim. I will also tell you what I loved… the heater worked great, it rode really good, fair prices, love that the back of truck and ramp are lower to ground than competitors.
courtney L.The location seemed clean and the people seemed cordial and helped. The only issue was finding their office which was located in a difficult to find small office in a strip mall.
KEVIN K.wash the outside, very grimy, was not clean. At least 20 dents that were marked with and X, Very sad condition, leaked the entire trip. Damaged all the contents. You should not have rented this junk. Needed to be sealed up and cleaned. I expected more from u-Haul
james B.This location does not carry furniture dollys and I had requested 2 and was not informed until I picked up the truck. Return process took long because you need to take pictures and I had to start over several times because it took to long
Rosella L.None
Michael M.very nice and helpful people
DAVID M.Your customer service time and quality on the phone! Called the 1st time after leaving the location of return to check in the rental, and your representative would not help me return it without being there, even though I had pictures to show it there and returned. Drove back, waited a hour this time while there to speak with someone to return it. When the rep got on the phone, she would not listen to what I was trying to explain to her about NOT ABLE TO access the online return. She then disconnected my call, making my drive there and hour waiting on hold a WASTE OF TIME! I had to ask a complete stranger to help me return my rental on THEIR phone so I would not be "subject to a possible $20 late return fee". The fee is STUPID all together, seeing the location of return is not open on the day the retal was returned! Figure out how to not have a "possible late return" if your location ISN'T OPEN! DO NOT disconnect from a call ESPECIALLY when I already had to hold for 20mins the 1st time, and a hour the 2nd! LISTEN to your customers, DON'T try to over speak them while they are talking, and LOSE the attitude when speaking to them! You can't talk to, listen to, and assist customers with their problems, then you SHOULDN'T have a job!
CLIFFORD R.Quick and painless.
Matthew L.Perfect transaction. I would recommend this location in the future.
Patrick L.Olivia was very helpful and very understanding of the situation and did everything she could to help. Cheryl was also very accommodating and helpful with the breakdown of the truck
Rhonda S.Went further out of my way and truck had mulch/debris inside. Mobile pick up took 30 minutes.
Luke A.The only complaint I have is that I had to drive 30 mins to pick the trailer up after picking up the truck from another location. That was not convenient and may cause me to use another company in the future.
Christopher D.Nice, friendly service and done with a smile.
John C.Can't think of much to improve on. Perhaps offer the ability rent appliance straps. I had my own so it all worked out. The Cheryl Bonin location is where I rented from. The girl at the front desk that setup my reservation and handed me the keys was cool. I didnt catch her name.. younger woman, the reason for the five stars is because of the experience she provided. I came a few minutes late and she didn't charge me extra or anything. Answered all my questions, very personable. I haven't received the same treatment in the past at other places. Rented the 26' truck. Ran fine, sometimes it sounded like the suspension was struggling, and I didn't have a tremendous amount of weight. The noise could have also been the trailer itself flexing a bit. I'm no expert.
eric G.gr8 job
Dale H.Enormous inconvenience to have to travel 30 miles from where I reserved the trailer. Resulted in spending twice as much money. Extremely unhappy
Nick B.Absolutely! Wandered around all over Michigan City early that day (Friday, September 18) before contacting your agency in Chesterton. So thankful. Clean office. Professional staff. Very helpful. All that was needed was padding to move a furniture item from Chicago. When I am ready for a more complicated move, you will be my go to U-Haul contractor. Thank u so much. J O'Brien
jane O.This experience was great. You want everything to go as smooth as possible on moving day! Well come here!!
CHARLES C.👌
saul M.Both ladies were friendly and very accommodating. Our U-Haul was at another location and they arranged for us to pick it up in Our hometown of Chesterton. Their customer service was above and beyond!
Eugenia S.I had some trouble with the check in app, it would not accept the picture of the empty trailer. The worker came over and she processed the return.
Steven E.Make sure to not overbook rentals. The people I had hired to help move could not stay past noon. I had recently rented the uhaul for 10 AM, and I was told the evening before that the rental would not be available until one. So I had to move what I could that day and wait until the next day to get help moving big items. I had asked for a dolly, but was told none were available. So I had to drive around to find a dolly to rent. Which also to time. Then I was charged extra because of all this Very disappointed.
Debbie M.Everything & everyone was fantastic. My only comment other than positive, would be about the gas tank level. I realized that the gage needle was on the high side of the F line, but I didn't find out until I filled up the tank just prior to returning the truck. It took 5.2 gallons of gas, and I drove it (as you can see) a total of seven miles. Not a big enough deal to make a huge deal out of, but big enough to say something here. Thank you, Michael K Willey
Michael W.Didn't give me truck on time. Let me know with little notice. Didn't give me truck I requested. Also, truck had a flat tire that we realized later.
Mariah P.Great!
HELEN K.The online check-in when picking up the vehicle gets stuck after adding photos of vehicle which makes it seem like something I had done wrong on my end. I called the local office and they agreed that there is an issue with completing check-in. Just wasted 10 minutes of time.
John P.Great service and price. Definitely will use again!
alexa W.The oil change needed light was on.
Kimberly P.Earlier pick up time especially on Monday
George C.Thanks for the great service. Not all services were as easy to use, helpful, and friendly as yours. I appreciate it very much. Thade Correa
Thade C.Pleasant transaction
Roberta P.everything went smooth and easy
Ron E.THE INSIDE OF THE CAB WAS DIRTY. ANIMAL HAIR ALL OVER THE SEATS AND STUCK TO THE FLOOR.
Dan B.I didn't recieve the dolly or furniture pads I paid for and was still charged for them. I wouldn't recommend U-Haul period at this point.
Robert R.Keep doing what you're doing! You made it so easy! Thank you!
alex R.