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JACK S
Customer Reviews for Chesapeake Outdoor Structures
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This 26' truck should have the suspension checked. It rode rougher than previous 26' trucks I've rented. On a particular stretch of US highway, it would start to buck/hop badly at 65mph. I believe this road has some wavy harmonics, as it happened on both ends of my trip. Had to drive 55 on a 65 limit to stop the bucking. Everything else was great.
ROBERT SContinue to do what you are doing.
JAMES WAbsolutely amazing. Showed me how to hook up the trailer and everything
RYAN VThis was a very easy process and I am very happy with the service provided.
Steven SHad a great epxperience with this location. Staff was quick, friendly and knowledgeable. Trailer was in good working condition. Will definitely return if the need arises
MARK RI have used this location several times and find it very convenient.
ROBERT CBeing able to take all pictures before uploading them to Uhaul. Phone service is spotty in that area and many others.
RAYMOND LChesapeake always goes above and beyond. Highly recommend.
TIMOTHY LThe app is absolutely unbearable to use. It rejected my photos at least once on every step after following the clear instructions and took forever to load. So much so I'll deal with a person next time instead of opting to use the mobile check-in. Please optimize the app or just let people use the website. 0/10
Andrew KNot a thing
FRANCIS SBruce always does a terrific job finding equipment for me!
Robert SGreat
SIMON WThere is nothing to improve.
JUDY DKeep it as is. Great rental.
Raymond LBruce was extremely helpful. This is our first time renting this item, but it won’t be our last! Thank you!
MARK BGreat location and helpful service. Bruce is great.
PATRICK PBruce is very accommodating.
Jack EEverything went amooth. The contact person was always available by phone. He was prompt and friendly.
DEBORAH CThe rented trailer was ideal. There was ease in pickup and return and it performed as expected
Nelson DWent well
Kevin WNo problems with this rental, Bruce is very accommodating.
Jon HThe original location in Queenston, Md did not show up to work that day or return my call. They do not represent you business well.
Bruce MBruce was very accommodating, prompt and professional.
Lorretto JBruce has a caring attitude and is awesome to work with. I will use U Haul again and would recommend it to others. Rusty
William PLocation looks vacant and as if it will collapse at some point...but it's looked liked this for years. Bruce is always great and such a pleasure to work with. No real cell service so you better get your 'lock box' code before you get there...LOL. No wifi either to gain internet access.
Rick CGood service.
Stephen MBruce is the best! Very accommodating and helpful Highly recommend Bruce and this location
Sarah JThe window seals on this truck are all loose and makes a significant amount of noise, right in your ear. My watch is set to alarm when the noise I’m around exceeds 90 decibels and it went off 2 times. We drove only on backroads to our destination and probably never exceeded 57mph. Very noisy.
Jonathan SBruce is a very nice person to deal with
David KBruce does a great job for the Chester River Chorale every time.
Robert SSuper easy drop off! Good communication
Charlie TBruce is wonderful to work with. Very efficient and kind. Thank You.
Linette TBruce was a great help. Will certainly use this facility again.
Willis SGreat people to deal with thank You
Robert CMr Bruce is a good guy treats me well!
William RGuy was nice, personable, pleasant while waiting for internet Could use better reliable Internet for your sanity and customer time Thank you
Michael BVery well run
robert rNobody there but didn’t need em.
Gary FThe app is dumb but good and fast service
William SLower the prices too expensive
Harry ZGreat and friendly service. Happy to be a repeat customer.
Patrick PJust do the same thing as they did for me. No improvement needed
Calvin SDon't rent trailers that leaks
gary lNothing as far as this location.....extremely helpful and professional
Fred TI looks like it’s falling down. You can’t judge a book by its cover, but it’s honestly an eyesore. The man who helped us was nice and friendly and would recommend it to someone, but would forewarn them about the way it looks dilapidated.
Brandi LBrian was helpful and efficient. The only thing is that it took longer to fill out the obligatory paperwork than to hook up the trailer!
Rick BI’m a multiple renter from this location and have always received excellent service.
Jonathan SNobody at drop off location. Called number on door, left trailer in yard. No big deal for me, but not good situation for customers picking up equipment or looking for service or information.
Peter BBruce was awesome to work with. He went above and beyond to accommodate my rental needs when I was in a jam and needed a trailer on a Sunday. I would rent from him again even though he is 1.5 hours away from my house! Thank you Bruce!
John P