Customer Reviews for Chevelles Auto Sales

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Chevelles Auto Sales

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Josh G. on

Rating:

Rental was super easy and staff was very friendly.

Thaen S. on

Rating:

Customer did not leave a comment.

Robert K. on

Rating:

Difficult access to location when new to this area/city. On one-way street and barely visible signs or U-haul signs/vehicles. Employees did excellent intake job, helpful, courtiess, accommodating. Made search for location worth effort.

Jeremy P. on

Rating:

very helpful

Ray S. on

Rating:

Customer did not leave a comment.

Michelle H. on

Rating:

This was NOT where we reserved the truck to be. I was dropped off at my original location and then found out there was no truck, even tho I had reserved it weeks ago, confirmed it, and arrived 45 minutes before my scheduled time. Will not use U-Haul again.

Todd M. on

Rating:

Customer did not leave a comment.

Christopher G. on

Rating:

Customer did not leave a comment.

Jeffery K. on

Rating:

Customer did not leave a comment.

KAMIL K. on

Rating:

It was closed during business hours

Melissa L. on

Rating:

Customer did not leave a comment.

Robert K. on

Rating:

Everything went fine

Carol P. on

Rating:

1. Have the person be on location at the reserved time. 2. The equipment was filthy, and the running lights didn't work. Which we found out after we were on the road. 3. The representative did not provide any information about how to use the auto transporter. He just asked if I had towed a car before. 4. The two people in the office seemed more interested in their cell phones, than my business. I won't do business with them again, nor will I suggest them to anyone.

ken H. on

Rating:

Customer did not leave a comment.

Mitchell C. on

Rating:

Customer did not leave a comment.

Melissa E. on

Rating:

They apparently do not properly keep track of the mileage/gas on their vehicles. I rented a truck for a quick move job of a few items. I was told the tank was full before I left. It wasn't. I was then also charged for 25 miles more than what I drove. Needless to say, I'm not a happy customer.

Martin S. on

Rating:

The lights didn't work, the trailer was old and run down and then to top it off, I went to return the trailer (actually later than agreed) and no one was there...I had to simply drop the trailer and go...that was around 9:30am on a Friday...I called the main # for U Haul to let them know the trailer was back.

Richard R. on

Rating:

This site was a last minute alternate due to a family problem at the originally designated site. Chevelles was, uh, just so so. When we got there the owner was away for quite a while and we waited and waited. The truck we rented was fine.

Kenn B. on

Rating:

Customer did not leave a comment.

Chris B. on

Rating:

Customer did not leave a comment.

Alisa S. on

Rating:

Customer did not leave a comment.

Jon W. on

Rating:

Customer did not leave a comment.

Cindy P. on

Rating:

The clerk was very, very nice and helpful. The site is near the post office and big trucks are parked there, but the office is hidden amongst cars across the street.

Lori A. on

Rating:

The young man who helped was very nice. The facility was run down and not very organized

DAMEND E. on

Rating:

Customer did not leave a comment.

Scott C. on

Rating:

Technician was friendly, professional and committed to the best customer service. Was very nice, and helpful..

Patti M. on

Rating:

First, I was told to go to a different lot, then I got there and had to go to a very unlit lot at the Medford post office to pick the truck up. The actual auto business is unkempt. I was told numerous things that ended up not being so and was very unhappy about that.

Jake R. on

Rating:

I did not ask for equiptment, but I was charged anyway. Perhaps I made a mistake ordering but the employee did not go over any form of checklist to make sure we we’re on the same page about things. Also did receive the correct contract upon recovering the truck.

Geoff W. on

Rating:

Customer did not leave a comment.

Jeffrey W D. on

Rating:

Customer did not leave a comment.

Jerry W. on

Rating:

Customer did not leave a comment.

Jason W. on

Rating:

Just remember to have your staff double check their orders. They forgot my dolly, which put me in a pretty good predicament.

Samantha G. on

Rating:

Customer did not leave a comment.

lindsey C. on

Rating:

Customer did not leave a comment.

Brian S. on

Rating:

Customer did not leave a comment.

Jona B. on

Rating:

Bryson was so helpful and thorough with my rental experience, Thank You!

Chris S. on

Rating:

Customer did not leave a comment.

David L. on

Rating:

Customer did not leave a comment.

Jona B. on

Rating:

Bryson was friendly, knowledgeable & helpful. We'll be back for another move, Thanks!

steve K. on

Rating:

Customer did not leave a comment.

laree S. on

Rating:

Customer did not leave a comment.

James F. on

Rating:

Customer did not leave a comment.

Doyle S. on

Rating:

Customer did not leave a comment.

Roberto B. on

Rating:

Customer did not leave a comment.

tasha R. on

Rating:

Bryson, himself was amazing. Super nice guy. The location was dirty and EXTREMELY unorganized. The owner was inside with his phone on speakerphone screaming, cussing and fighting with a disgruntled customer. We waited 3 HOURS with 2 unhappy babies to get the Uhaul truck. If everyone else hadn’t been closed we would not have waited. If Bryson has his own space and was able to organize his schedule better he would be a great dealer/whatever you’d call the place to rent Uhauls because his personality was awesome.

Benjamin L. on

Rating:

Bryson, the gentalmen who helped my family and I get the Uhaul and tow dolly had great customer service and was very knowledgeable and efficient. I was truly happy and satisfied we were sent to his location to make our move from Talent, OR to Barstow, CA. I would recommend anyone who's moving locally or out of state to not only go to this location 510 S Riverside Ave, Medford, OR, 97501 but also ask for Bryson. He'll make your transaction smooth and easy.

Benjamin L. on

Rating:

Customer did not leave a comment.

william K. on

Rating:

Customer did not leave a comment.

Dianne C. on

Rating:

Customer did not leave a comment.

Perry F. on

Rating:

Everything went fine until the end. I was charged $26 for fuel. I filled the truck up ABOVE the 3/4 mark before returning it. I’m demanding a refund of the EZ FUEL charge or will be disputing this charge with my credit card.

jack P. on

Rating:

Customer did not leave a comment.

Catherine B. on

Rating:

Customer did not leave a comment.

Sivoney A. on

Rating:

Customer did not leave a comment.

Andy C. on

Rating:

Very friendly.

Mark E. on

Rating:

Customer did not leave a comment.

Jim C. on

Rating:

Staff friendly and return was quick and painless.

Chris D. on

Rating:

Customer did not leave a comment.

Jamie L. on

Rating:

Customer did not leave a comment.

Keith B. on

Rating:

Customer did not leave a comment.

Joel G. on

Rating:

Customer did not leave a comment.

Larry G. on

Rating:

Customer did not leave a comment.

Christopher M. on

Rating:

Customer did not leave a comment.

Arianna G. on

Rating:

I did not want to pick up at this location. It is a terrible location. I had signed up for a different pickup location at an earlier time, and without any notification was moved to this auto sales shop. The personnel was fine, not excellent by any means, but fine. The truck was not returned on time, was in terrible condition when it finally did arrive and it costed me time that I was not planning on using... against our movers helping us load. The location is on a rougher side of town.

Stephen B. on

Rating:

Gentelman who helped us was courtious and helped us at the time of pick-up.

Jason L. on

Rating:

Customer did not leave a comment.

MacGregor R. on

Rating:

The personnel was great and the service was above and beyond! I was anticipating having to attach the auto trailer to the truck and get my vehicle on the trailer by myself, but everything was done for me without me even having to ask for assistance. My one complaint has to do with the location. Unfortunately, it was really difficult to discern where I was supposed to pick up the rentals and where I was supposed to check in. I’m assuming that this location is a separate business that U-Haul uses as a third party for rentals. The one U-Haul sign was much too small for a busy street, the actual address I was given is for a parking lot across the side street from the check in office, and it would have been helpful to know I was supposed to be looking for a place that was not exclusively a part of the U-Haul franchise. Other than that, the service was great, timely, and friendly!

Vic L. on

Rating:

Very dirty store.

Colleen P. on

Rating:

Great customer service; polite, friendly, efficient. An old fashioned automotive shop, too, complete with laid back shop dog. I wish I had more reasons to rent from these folks. Excellent in every way.

kathleen F. on

Rating:

Everything was good.

STEPHANIE T. on

Rating:

Customer did not leave a comment.

Jesse C. on

Rating:

Customer did not leave a comment.

Rhionna W. on

Rating:

Customer did not leave a comment.

Theresa H. on

Rating:

The gentleman showed up 20min late (no one else was at the shop). Very nice young man. Handled the rental appropriately. Didn't ask if I needed a hand cart (I did but forgot). The trailer was in clean condition located in the parking lot of the post office across the street. The facility is actually a run down used car lot jammed with vehicles, unclean office and greasy mechanic shop attached. Let's just say I wouldn't use the restroom (if there was one). I had to park on the street. Not a big deal, just giving you a visual. We love U-Haul and whenever possible will go to your facility on Pacific Highway in Central Point/Medford Area.

Susan K. on

Rating:

Customer did not leave a comment.

abby S. on

Rating:

Customer did not leave a comment.

Fred C. on

Rating:

Be on time Don't have your dog in the office Have the equipment clean Don't tell the customer to just let the drop off point know it was dirty when you picked it up. The place was a dump

Rigoberto G. on

Rating:

Customer did not leave a comment.

Jefffery C. on

Rating:

Customer did not leave a comment.

brandon B. on

Rating:

Customer did not leave a comment.

linda M. on

Rating:

They did a good job with customer relations

allan S. on

Rating:

Very difficult to park and find out where to drop off the trailer. Employee who checked us in said we should receive a confirming e-mail that trailer was dropped off in good condition, however after approx., 1 1/2 hours and no e-mail I had to return to the facility and have someone put in writing on my contract that I had returned the equipment.

Garrett M. on

Rating:

Quick service. Clean equipment. Easy to find. Would help if there were signs telling you where to could park, but not a big deal.

Jeff D. on

Rating:

Really dirty, dumpy looking location with no clear signage as to where Uhauls should go. If I dropped off after hours would have been really confusing as to where to put the trailer. Employees were very nice. Turns out drop off was across street.. saw no signs indicating this.

Joseph S. on

Rating:

Customer did not leave a comment.

cheri D. on

Rating:

Customer did not leave a comment.

Eric B. on

Rating:

Customer did not leave a comment.

Steven W. on

Rating:

Customer did not leave a comment.

Michael G. on

Rating:

Supposed to open at 9 am, was 15 minutes late. The place was a dump.

stephanie K. on

Rating:

Bryson was amazing! I have dealt with uhaul many times due to my company moving me around the US but i have never had a gentleman represent your company as well as he did. He made sure that our paperwork was done quickly, he helped get my car hooked onto the trailer safely and made sure we knew how to attach and unload the car safely. He also maneuvered the truck around so i would have easy access out of a tough parking lot all while maintaining a superb attitude and having friendly conversation. I wish all uhaul employees were half as amazing as he was!

DENNIE C. on

Rating:

I had to clean the entire cab off the truck. It smelled like a garbage dump.

joseph H. on

Rating:

Customer did not leave a comment.

Stephen F. on

Rating:

Hassle free pick up. The attendant, Bryson?, was very helpful and the pick up of my truck was basically effortless. The only thing that could be better is Chevelles office as it could you some new furniture and a good cleaning.

XOCHITL R. on

Rating:

Nothing. Bryson was very kind. I told him I was concerned about picking up late so he offered to go in early for me. He also gave me a courtesy phone call to confirm he had the truck in his shop. He was very kind. He also backed up the truck for me. Superior service and kindness. Definitely recommend this shop!!! I will use them again!!!

Jaime V. on

Rating:

The representative at the location failed to secure the trailer to the truck correctly and caused the trailer to jump when loading the vehicle. This damaged our bumper and tailgate to the point where the paint was removed down to the metal. We will never use this place again and do not recommend it as a uhaul location.

Venita M. on

Rating:

Happy customer

Chad C. on

Rating:

Get back to customer complaints

Steve J. on

Rating:

I have to admit I was a little apprehensive about picking up my trailer from a used car lot. But fear not, the paperwork went smooth, the trailer was available and clean, and the support getting it attached was top-notch. Thanks for the help.

Jessica B. on

Rating:

Customer did not leave a comment.

virginia C. on

Rating:

Customer did not leave a comment.

Julia R. on

Rating:

Customer did not leave a comment.