Customer Reviews for Chevelles Auto Sales
(U-Haul Neighborhood Dealer)

Rating:

1.0

I was given a a price for my entire rental and mileage when I picked up the truck. And when I returned it, the charge was three times as much, and all parameters had changed. This kind of unreliable service is deeply discouraging, and disappointing. I will not be using U-Haul next year

Rating:

4.0

Easy self service access. My one issue was that when I picked up the van, it had a message "Oil change REQUIRED". I was driving 700 miles and it was stressful to have that message on. I was afraid it was going to have an issue during my rental time. Thankfully it did not. I added this comment to my rental contract too - please make sure it gets serviced!!

Rating:

2.0

The previous renter must have used the truck for construction because the back of the truck had a thick layer of white dust which then transferred to the whole office we were moving items out of as well as the sidewalk and parking lot. There was a layer of paint or stucco substance on the inside of the window and on the front right window where it must have come in through. The key for the lock sticks in the lock.

Rating:

3.0

The whole experience was a mixed bag. The truck and car trailer worked just fine - the drop off in Sherwood Oregon straight forward. In Medford I made an appt for 9:30 at the N. Pacific Hwy site. I got there at 9:15 and they said they didn't have my equipment there, it was at the Riverside site. I don't recall getting an email saying the location and time were changed ( now 10am ). The N Pacific staff also didn't tell me the Riverside site didn't open until 10. I went there, no one was there - went back and. then they told me. I got there at 10 - no one there - she came at 1005 ( to be fair she had two little kids with her and that always takes time to get going ) She was fine - got the truck and I got the trailer hooked. up. I guess it doesn't make a difference since I did get the rental I wanted, but the office was the dirtiest place I've seen I a long time.

Rating:

2.0

Iam sorry but that drop off location is a shanty shack .the staff was very nice and friendly and the location was convenient, but the building has seen better days it's at a lowbudget car lot.if you don't mind getting little dirty your going to have a great experience.

Rating:

2.0

This place was rather trashy it looks like a junkyard. The man took her keys and said we would receive something on Monday which we did but it was kind of scary.

Rating:

5.0

Friendly staff. Easy checkout. I would definitely rent from this location again!

Rating:

3.0

Since I was dropping the truck off after hours, I called the location and the employee just said to park the truck and leave the keys in the drop box.

Rating:

2.0

Truck had 4 miles to empty when I picked it up, and was on 0 miles to empty by the time I made it to the gas station. By not refilling the trucks before renting them, this location is setting up a potentially dangerous situation for their customers. Trucks should have 1/4 tank minimum before they’re approved for pickup.

Rating:

5.0

Using the 24 hr check in was so easy

Rating:

5.0

U-Haul dealer was efficient and pleasant. Pleasure to do business with!

Rating:

4.0

Fix gas tank

Rating:

1.0

Absolutely awful! Would NOT use the drop off location again!

Rating:

3.0

It was closed

Rating:

3.0

Had to have attendant check in the return the online app wouldn't let me do any thing so turned the key in to them they were nice and helpful at the. Return place

Rating:

3.0

Location was very convenient for us. Area around the office is a little cluttered. Staff was helpful, considerate, and willing to extend a little grace time if we had to use it.

Rating:

3.0

More of a process issue I’m glad it wasn’t busy as the app has you walk to the truck a couple of times and this location stores the trucks across a road. Also the truck was parked really close to another rig making it difficult to back out

Rating:

5.0

Nothing for me, everything was perfect 👌

Rating:

3.0

Pick up location good. Drop off, not so good. Should have been the same place but as mentioned in my other comments, plans were changed without my doing.

Rating:

2.0

Kind of a rundown car repair shop with parking for the u haul across the street. Mechanic on duty was friendly

Rating:

2.0

Both to pick up and to return the truck I had to call customer support because the app didn't work. Very frustrating. Took twice as long as it would have done to check out face to face with a real person. I had made a reservation for a pick up location that was open and had a person to do the check out and Uhaul changed my reservation to a different location where I had to use the app. I thought I would give it a try. I was completely unimpressed.

Rating:

2.0

1) you could have informed me that I would need to have someone available to take a call and vouch for me. Then when my contact was reached they said that they knew me and then were hung up on. 2) I had trouble getting your app to recognize that I had read your terms and conditions. I finally called your support line. They were no help and they eventually hung up on me. 3) there were WAY too many hidden fees!!! I rented a van in August of 2019 and felt that I was over charged then as well. How about telling people what the TOTAL cost would be when they make the reservation???

Rating:

4.0

This facility was helpful.

Rating:

5.0

Clean uhaul, good helpful friendly people. Would use again and most definitely recommend.

Rating:

1.0

Had no idea where to actually go to drop off the trailer. Ended up parking it in a lot across the street from the actual location because that’s where all the other uhaul stuff was. When I went inside to return the guy working was eating and wouldn’t come out and help us unhook it or return it. He said just leave it there and I’ll take care of it. We had a hard time getting it unhooked from the hitch as it’s very heavy and I was uneasy leaving it where we did without him actually directing us.

Rating:

1.0

Was told to just drop my keys off and they would take care of the rest. Was notified a day after my rental was due back that it wasn't entered returned. Had to call Uhaul support for them to resolve to then find out after the weekend that nothing had been done and it still hadn't been returned. Then once it was entered they claimed I had the rental for an extra day and was charged when I turned it in an entire day early. Would not drop off or even consider picking up from this location again. Would most likely consider alternatives to Uhaul in general.

Rating:

3.0

It was a auto repair shop that has a small uhaul section. It worked for dropping the equipment off.

Rating:

3.0

To bring a 26’ u-haul and car trailer through here is a nightmare. Thankfully they have the parking lot across the street, but still, managing through town with that is awful. There is NO WHERE to park AT the business. Business was open while I was there, but no one ever came out.

Rating:

1.0

The pickup location felt very run down and unsafe. The dolly I rented was not in the truck and the staff person assisting me took 10+ minutes to locate one. When he did find one it was buried in what appeared to be a junk pile of car parts.

Rating:

5.0

Initially I had trouble getting the app to work while checking in. When trying to start the pickup process, the app just kept bring me back to the home page. Seemed intuitive but the software wasn’t working. Finally called your main number and someone walked me through it. I bet I’m not the only one who has experienced this. Aside from that, everything went great.

Rating:

5.0

Everything was fine! Thank you.

Rating:

3.0

The truck i rented was muddy on the floor boards and didn’t run great do not contact me about this

Rating:

3.0

I paid for a utility dolly but was not provided one.

Rating:

3.0

The equipment yard was clean and well organized. The staff was very helpful and friendly, though their office was not as tidy as others, it served me well.

Rating:

1.0

There was no one at the location even though the hours online said they should be open.

Rating:

5.0

Very nice family runs this location. Will gladly recommend and use them again.

Rating:

1.0

Not as advertised. Uhaul rep was not there. I was just told to drop off keys and that I would get an email the next day.

Rating:

5.0

This was a drop-off after hours. Once I took all the pictures through the uhaul app I was able to just drop the truck key in the key drop-off box so I can't say about clean and inviting or personnel helpfulness. I highly recommend uhaul in the future!!!

Rating:

1.0

Charge for gas when I return the vehicle with the same amount actually they were more miles on the dash to empty then when I rented the vehicle so I actually returned it with a few gallons more but yet they charge me for 3 gallons. The place was absolutely look like a junkyard where I return the vehicle too. I would never recommend this business, nor U-Haul to anyone I would gladly tell everyone I know never ever use U-Haul.

Rating:

5.0

Part of interior holding area disconnected from trailer body and not useable. Agent took pictures. Overall, very satisfied with checkout and checking in!

Rating:

2.0

AC did not work for most of the trip through the desert. And the staff were not in office at appointed hour at all.

Rating:

2.0

Uhaul smelt do badly inside. Cat urine. Clearly wasn’t cleaned prior to getting it. The auto place I picked it up from was a very old and not well maintained place. Nice woman and her kid-just overall poor condition

Rating:

5.0

Everything was Great 👍

Rating:

5.0

Easy to pick up there

Rating:

5.0

Friendly and efficient customer service.

Rating:

1.0

Terrible service. On the first vehicle, there was no gas (on E) and someone living in the back of the uhaul with the scent of smoke. I was able to switch it out for a larger uhaul, that the check engine light was on. Extremely unprofessional, dirty site.

Rating:

1.0

gas tank on empty, when app wouldn't work for confirmation, got sent to 4 different people, the last of which was rude. no one at a physical location and the person that was there didn't work with uhaul yet he was the most helpful. will never do mobile pick up again.

Rating:

3.0

The truck’s fuel tank was empty — yet the contract claimed 1/4 tank. Had to complain and follow up with email to correct.

Rating:

5.0

Don’t rent worn out trucks.

Rating:

5.0

Thank you

Rating:

3.0

Instructions for drop off needed to be more clear.

Rating:

5.0

simple quick and easy, trailer worked great

Rating:

5.0

The equipment was the cleanest that I had ever rented.

Rating:

1.0

Parking is horrible. Can't park where U-Haul tells you to leave the truck or they will charge you. Have to park at the post office where you see this locations other U-Haul equipment.

Rating:

5.0

Great customer service.

Rating:

5.0

Chevelle & her father were awesome help when I arrived to drop off the trailer. I had called the day before to ask if I could drop it off in Klamath falls because I had a sick child but they worked with me & gave me an extra day at no extra charge so that I could take it to them in Medford. That was a great help & very nice & accommodating of them. A couple days later I got a notice that I owed U-Haul for a late return & I was upset because the extra day was given to me at no extra charge plus I was supposed to get $50 back upon return of the trailer because of the issue with my rental not being available in the first place & I had opted for the rental guarantee option & I hadn’t received that yet. So I sent a message to U-Haul on the bill they sent, there is an option if you are in disagreement of the charges. And a few days later George Logan, the Area Field Manager in Medford called me up & apologized for the bill & fixed it & also refunded my $50. I was very surprised to get a personal call like that & very impressed with U-Haul & Mr. Logan. I would definitely use their services again & recommend them to anyone who is in need of a trailer for moving. Great job U-Haul for having so many awesome employees from Santa Ana, CA all the way to Medford, OR.

Rating:

4.0

I had some problems changing the date on the site and the 1st reservation wasn’t canceled. A little confusing.