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Stuart W
Customer Reviews for Chevelles Auto Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It was closed
TONY HHad to have attendant check in the return the online app wouldn't let me do any thing so turned the key in to them they were nice and helpful at the. Return place
Brian TLocation was very convenient for us. Area around the office is a little cluttered. Staff was helpful, considerate, and willing to extend a little grace time if we had to use it.
Dace CMore of a process issue I’m glad it wasn’t busy as the app has you walk to the truck a couple of times and this location stores the trucks across a road. Also the truck was parked really close to another rig making it difficult to back out
Sandra JNothing for me, everything was perfect 👌
ADELINO PPick up location good. Drop off, not so good. Should have been the same place but as mentioned in my other comments, plans were changed without my doing.
PETER CKind of a rundown car repair shop with parking for the u haul across the street. Mechanic on duty was friendly
WILLIAM BBoth to pick up and to return the truck I had to call customer support because the app didn't work. Very frustrating. Took twice as long as it would have done to check out face to face with a real person. I had made a reservation for a pick up location that was open and had a person to do the check out and Uhaul changed my reservation to a different location where I had to use the app. I thought I would give it a try. I was completely unimpressed.
Angela O1) you could have informed me that I would need to have someone available to take a call and vouch for me. Then when my contact was reached they said that they knew me and then were hung up on. 2) I had trouble getting your app to recognize that I had read your terms and conditions. I finally called your support line. They were no help and they eventually hung up on me. 3) there were WAY too many hidden fees!!! I rented a van in August of 2019 and felt that I was over charged then as well. How about telling people what the TOTAL cost would be when they make the reservation???
Jay SThis facility was helpful.
BOBBI TClean uhaul, good helpful friendly people. Would use again and most definitely recommend.
TANYA BHad no idea where to actually go to drop off the trailer. Ended up parking it in a lot across the street from the actual location because that’s where all the other uhaul stuff was. When I went inside to return the guy working was eating and wouldn’t come out and help us unhook it or return it. He said just leave it there and I’ll take care of it. We had a hard time getting it unhooked from the hitch as it’s very heavy and I was uneasy leaving it where we did without him actually directing us.
Kayla MWas told to just drop my keys off and they would take care of the rest. Was notified a day after my rental was due back that it wasn't entered returned. Had to call Uhaul support for them to resolve to then find out after the weekend that nothing had been done and it still hadn't been returned. Then once it was entered they claimed I had the rental for an extra day and was charged when I turned it in an entire day early. Would not drop off or even consider picking up from this location again. Would most likely consider alternatives to Uhaul in general.
Zachary KIt was a auto repair shop that has a small uhaul section. It worked for dropping the equipment off.
Rod LTo bring a 26’ u-haul and car trailer through here is a nightmare. Thankfully they have the parking lot across the street, but still, managing through town with that is awful. There is NO WHERE to park AT the business. Business was open while I was there, but no one ever came out.
Gregory NThe pickup location felt very run down and unsafe. The dolly I rented was not in the truck and the staff person assisting me took 10+ minutes to locate one. When he did find one it was buried in what appeared to be a junk pile of car parts.
Marie MInitially I had trouble getting the app to work while checking in. When trying to start the pickup process, the app just kept bring me back to the home page. Seemed intuitive but the software wasn’t working. Finally called your main number and someone walked me through it. I bet I’m not the only one who has experienced this. Aside from that, everything went great.
Paul MEverything was fine! Thank you.
Claudia BThe truck i rented was muddy on the floor boards and didn’t run great do not contact me about this
Timothy JI paid for a utility dolly but was not provided one.
Elena MThe equipment yard was clean and well organized. The staff was very helpful and friendly, though their office was not as tidy as others, it served me well.
Kenneth TThere was no one at the location even though the hours online said they should be open.
Aaron BVery nice family runs this location. Will gladly recommend and use them again.
Jon WNot as advertised. Uhaul rep was not there. I was just told to drop off keys and that I would get an email the next day.
Karen ZThis was a drop-off after hours. Once I took all the pictures through the uhaul app I was able to just drop the truck key in the key drop-off box so I can't say about clean and inviting or personnel helpfulness. I highly recommend uhaul in the future!!!
Lori FCharge for gas when I return the vehicle with the same amount actually they were more miles on the dash to empty then when I rented the vehicle so I actually returned it with a few gallons more but yet they charge me for 3 gallons. The place was absolutely look like a junkyard where I return the vehicle too. I would never recommend this business, nor U-Haul to anyone I would gladly tell everyone I know never ever use U-Haul.
Mark SPart of interior holding area disconnected from trailer body and not useable. Agent took pictures. Overall, very satisfied with checkout and checking in!
ALFRED LAC did not work for most of the trip through the desert. And the staff were not in office at appointed hour at all.
William DUhaul smelt do badly inside. Cat urine. Clearly wasn’t cleaned prior to getting it. The auto place I picked it up from was a very old and not well maintained place. Nice woman and her kid-just overall poor condition
Shelby HEverything was Great 👍
Laura KEasy to pick up there
Robert SFriendly and efficient customer service.
Richard GTerrible service. On the first vehicle, there was no gas (on E) and someone living in the back of the uhaul with the scent of smoke. I was able to switch it out for a larger uhaul, that the check engine light was on. Extremely unprofessional, dirty site.
Michelle Ggas tank on empty, when app wouldn't work for confirmation, got sent to 4 different people, the last of which was rude. no one at a physical location and the person that was there didn't work with uhaul yet he was the most helpful. will never do mobile pick up again.
Rebecca YThe truck’s fuel tank was empty — yet the contract claimed 1/4 tank. Had to complain and follow up with email to correct.
Harry BDon’t rent worn out trucks.
Larry MThank you
Michael HInstructions for drop off needed to be more clear.
Jolene Vsimple quick and easy, trailer worked great
Kevin FThe equipment was the cleanest that I had ever rented.
Darrell SParking is horrible. Can't park where U-Haul tells you to leave the truck or they will charge you. Have to park at the post office where you see this locations other U-Haul equipment.
Dennis CGreat customer service.
Linda SChevelle & her father were awesome help when I arrived to drop off the trailer. I had called the day before to ask if I could drop it off in Klamath falls because I had a sick child but they worked with me & gave me an extra day at no extra charge so that I could take it to them in Medford. That was a great help & very nice & accommodating of them. A couple days later I got a notice that I owed U-Haul for a late return & I was upset because the extra day was given to me at no extra charge plus I was supposed to get $50 back upon return of the trailer because of the issue with my rental not being available in the first place & I had opted for the rental guarantee option & I hadn’t received that yet. So I sent a message to U-Haul on the bill they sent, there is an option if you are in disagreement of the charges. And a few days later George Logan, the Area Field Manager in Medford called me up & apologized for the bill & fixed it & also refunded my $50. I was very surprised to get a personal call like that & very impressed with U-Haul & Mr. Logan. I would definitely use their services again & recommend them to anyone who is in need of a trailer for moving. Great job U-Haul for having so many awesome employees from Santa Ana, CA all the way to Medford, OR.
Yvette RI had some problems changing the date on the site and the 1st reservation wasn’t canceled. A little confusing.
Joseph CDifficult to locate; very crowded lot - difficult to maneuver through; couldn't find the key drop; nobody onsite; charged a $5 cleaning fee even though the truck had been swept and cleaned
Jonathan TThe lady who checked me was very nice
Craig ZThe truck was filthy. Windshield was so dirty we had to wash it 3 times before we could really drive it. There was garbage in the cab and there was left behind drug paraphernalia in the back of the truck. I will not rent Uhaul again
BRYAN CGreat customer service, everyone was very helpful and ontop of things.
Zak MWe picked up a truck that was filthy on the inside and (we found out later) was missing the catalytic converter. Not having any experience with what a 20' truck would sound like, drove it to get gas and after filling the tank (this location claims it was 1/2 full but was well below the 1/2 mark) the check engine light went on and we decided we could not drive 5 hours with how very loud it was and with the check engine light on. After calling the pick-up location only 30 minutes later we were told the woman who was in charge of renting the U-Haul trucks was gone for the day (it was during normal business hours on a Friday) and that no one else could help us. We left an urgent message for her that was never returned. Ended up calling corporate U-Haul and they were great. I would NEVER recommend this location.
Darcy SPoor location for drop off
Mark SVery friendly and fast.
DONALD MMy promised 20 percent discount never materialized. I have made multiple calls since with no result.
JOHN FStaff was excellent very attentive and friendly and had my equipment ready very promptly.
Patrick NThe drivers' seat was broken so it could not be moved back which made it difficult to drive all crunched up. The green 'thing' that held the dolly in place, which we did not need, was broken. We were not charged for it. The customer service person, Chevelle, was very nice, efficient, and helpful.
DAVID TThis was not the drop off location I chose. But she was very nice and understanding.
Kendra OUhaul was dirty, had cigarette ash in the cab, the back of the truck smelled like smoke. Did not give me the dolly or shipping blankets I ordered.
Andrew CVery easy pickup and drop off and the lady in the office was very nice. I have rented at the larger UHaul facility, which was fine, but it was great not to wait in line and get in and out of there in 5 minutes and the location was very convenient for me.
Jeanne F