It was just a parking lot with absolutely nobody to assist.
Dawna M
Customer Reviews for Chevron 19
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Make it clear where the truck is supposed to be. Didn't get the right sized truck and couldn't even play fm radio on my trip.
Debbie WPicking up with the app should’ve been easier and faster, but it was annoyingly tedious. We should have been warned that we not only needed to provide two references, but that we would have to sit and wait until they were checked. The location was unsafe and shady and we had to sit there with our kids in the car waiting for 45 mins just to get the truck. Ridiculous! Also, the price was out of control. I hate everything about U-Haul now.
Gerald DWay too difficult and annoying to rent a truck from you without in person customer service. It took me five pictures of my ID. I’m on other things I would never do that again.
Jeffrey SYour app and customer service are terrible. It took me an hour to get into the truck while I baked in the heat and got eaten by mosquitoes. I sat on hold forever only to be transferred to be put on hold again. Your app is garbage. It kept saying I wasn't at the correct location to rent, but that was clearly false. When I clicked on the location of the truck it pointed me to a spot in the middle of the Atlantic Ocean. When I finally got through to customer service they said delete the app and use a browser. Clearly, this is a known issue with the app. Once I finally was able to get the truck everything went well after that, but I was very late to an important date, sweaty and covered with mosquito bites after picking up the truck.
Todd DVery tedious and time consuming to check the vehicle out and return it. Next time I’ll use a staffed location.
Arthur AThe app sucks and makes the process so difficult. Gas station is not nice. Felt very unsafe while you made me snap a bunch of pictures.
Colleen MEnsure the vehicle's air conditioning system works. Also, don't advertise that mobile check-in is fast. It took longer than if I had dealt with an agent in person.
Robert CThe pick up process was hard. Keys were not in lockbox and the store workers/owner were rude. Would not go back to rent a U-Haul from this location ever again.
Randall RDrop off at U-Haul location
David RThe location representative was very rude and asked me to leave with the truck… he said I do t care what you have in your contract. And he asked me to drop it elsewhere and I had to show him the contract to get the truck dropped off!!! He treated us horribly.
NOURALDIN AWaited 45 minutes at the location speaking with uhaul customer service and employees of the chevron location none of which were any help. Took me begging the cashier at chevron to call her manage who also couldn’t advise where the keys were to finally have me propose to open the drop box and get the key inside. Very poor on the uhaul location and customer service.
Timothy GThe utility hand truck was not there which I paid for. The cashier inside was unable to help me and I spent an hour on the phone with uhaul trying to get the key to the truck. An hour less I had to move
Melissa GWe waited over an hour just to get the truck. Then they didn’t explain that the truck was $19.95 plus $1.99 a mile plus gas. The person in charge couldn’t get the key out of the box. It was a very bad deal all the way around. I am not sure I would rent from UHaul again. Very very discussed.
CONNIE NThe only problem - which I experienced when I rented the 15' truck at 40440 Hwy 19 N earlier last week, and again at 39720 Hwy 19 N, and which I have never experienced at U-Haul before, is that something is wrong with your computer system, which required the Dealers to contact someone on the phone and upload the info. and verify and re-verify D/L numbers, and CC #'s and so on; a time consuming process that took about 35-40 minutes to complete, before I was finally handed the keys.
Francis DCalled customer service to report how this location handled business extremely displeased.
Brittany mI do not agree, it is disrespectful to be obliged to return the truck to the same place where I rent it so that they charge me more miles
Rene OI was overcharged per mile. I was told it was .99/mile and was charged 1.19/mile. The truck was not clean, sand on the floor, dirt on the seat, dashboard and in the rear cargo area. I was not provided a receipt when asked. I didn't like that they took pictures of my license, credit card front and back and insurance card.
LAWRENCE RWe were told were couldn’t leave the truck here and sent down the road by the person working
Shawn VI was charged $7.00 for a dolly that was not in the truck.
Brittany WHave the return process explained better by employees at rental location
louis lI had booked my VAN in another U-Haul down the road, Marcie & Randy of Palm Harbor Rentals, from this place. But for some reason U-Haul re-assigned it to Marathon. Marcie drove me to Marathon and did all the paper work for the VAN rental. The owner was not present from Marathon and current employee was not able to process the VAN. If Marcie was not there I would not have been able to rent my VAN. All my above comments are for Marcie and her business. Bill
william p