Have trucks that are in working order
Linda F
Customer Reviews for Chevron Food Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
N/A everything was great
Sonya JEverything went well and was easy!
Allen JI rented a truck to move multiple rooms of furniture I had purchased off FB Marketplace. After finishing the paperwork and giving me the keys he then tells me they didn’t have any moving blankets. None in the truck (no dolly either) and not the dozen I pre-ordered. He said they were stolen and I should call U-haul to see if another location had some. We didn’t have time and had some of our own so we went without any from U-haul. No surprise that I did have damage to my furniture. Luckily not terribly bad, but nonetheless damage because we couldn’t appropriately cover the furniture. I pre-ordered the truck and blankets so I should not have seen this location as an option, or at a minimum they should have called to let me know.
Kathleen JThe van had a STRONG odor of cigarettes. My stuff smells like it and it even gave me a headache
Francheska PItem I reserved was not there. Truck I did take had bugs in it and a warning light came on and off several times
Sean HTrain the people who work there. The app is annoying & confusing.
Suzanne DThe truck got stuck in reverse and had to wait for a technician to come and fix the problem. They over charged me what supposed to be 36.45 came out to be 70 some dollars and not sure why because it wasn't my fault the truck broke down and used my time.
Katrina LCargo area was full of cockroaches.
Michael GGreedy person His goal just to add extra charge on me I returned the truck with more gas than what was when I picked up, I have both pictures of gas level with mileage on pick up and drop off I am going to put pictures on the review with the extra charge on public review He doesn’t want to do any thing on drop off, want me to do it The lady on pick up was excellent
Khalid AMake sure to clean out passenger area. Empty soda bottles half eaten cookie partial bag of chips but over all very pleased thuvk ran well just the right size for our needs
Eric MTruck was dirty and there was no working phone to contact the facility when I had a concern/issue.
Terolyn FThe app is terrible for mobile pick up. There were no clear instructions after check in. And you need to have WiFi otherwise it won’t accept the pictures. It took me over 40 mins to return the equipment.
Jennifer CClean the cab, cup holders, windshield, and the inside of the storage area.
Linda MThe van was not clean on the interior. There was a lot of dirt, debris and dead insect in the cab. The exterior seemed fine except for the broken panels on the right side and the missing hubcap on the right rear tire. The dash displayed a faulty tire pressure sensor the entire time I had the van which concerned me.
Antonio AMobile pick up didn’t work. Dolly wasn’t in the truck. Spare tire was on the truck and the gas station owner told me it was ok. Tire pressure sensors broken so no way of knowing if the spare was going flat. Damage to passenger side of truck and station owner said it’s no problem as U-Haul knows this, even though it was not documented. Unprofessional.
Suzanne Etruck ran great. pickup was easy and quick. didn't realize truck had no ramp.
Ray MThere was significant confusion at the location when I went in to pick up my rental on the 8th. The clerk kept saying they did not have the truck, when it was sitting in the lot. He called the manager who was also confused and kept telling the clerk that my reservation pickup was for Friday at 8:00 AM and not Thursday at 8:00 PM even though I kept showing them the U-Haul reservation. We finally worked it out and I was able to rent the 15' truck for 2 days. When I returned the truck on Saturday at 4:55 PM, the clerk to a picture of my phone showing the fuel level and mileage and said he would check it in and I would receive the receipt via text within an hour. When no receipt was received by Sunday, I called the location and they did not answer and sent them a message which they did not return. I then called U-Haul, who also attempted to call, and no answer even though the location was open. On Monday, the truck still was not entered as returned, so I called U-Haul again and U-Haul attempted to call the location with no luck, and then sent a message to the location. Later, then the receipt never came, I called U-Haul again and U-Haul send a message to the district U-Haul manager to investigate. The location finally checked the rental truck in on Tuesday morning at 9:13 AM. However, they charged me for 4 days of rental; Thursday - Tuesday. I had to call U-Haul again and explain the situation, which they had to confirm, Finally, U-Haul would refunded me the 2 extra days of the rental charge during the time the location received and held the truck, but did not process the return. Never heard form the location at all, so no, I would never recommend this location. Other than the hassle of initiating all of the correspondence, the U-Haul representatives were very courteous.
Richard REasy
Jeff HSuper nice folks running this Uhaul Oviedo branch. Would recommend 100%. Much appreciated service and help, and will rent again from this Chevron. Good folks.
Brooks GThe mobile app is not good, kicked me out several times, had to finalize things with the station owner to get things completed. Signed up for a dozen quilts/ blankets but owner only had three and they were dirty, but owner charged me for a dozen. Please discount for this shortage.
Tim MThe truck was in good condition. Thats about all i can say that is positive... The app took forever... The process was way to slow ... it felt like the onus was on me to do everything. Absolutely no customer service... NONE.
James RThe woman at the location was friendly and extremely helpful. She went above and beyond to make sure my experience was positive after having issues with the web check in process. It was taking an excessive amount of time to confirm my rental and the chat was completely non responsive and she made sure I was taken care of! This is my go to location from now on.
Ben CCustomer was excellent, I think her name was Jean.
Cristina BMake sure the key works ahead of time.
Linda MQuick and easy.
Paul SAgent was not friendly, not informative, told us to go back to truck and take pictures of odometer and gas gauge. One day later, still no bill or summary.
Stanley HOriginally booked a 9’ van from a location down the street but when we arrived the location was closed. Drove up the rode to the chevron location and the attendant was able to get us a 10’ truck on short notice. Really appreciate the customer service!
Alexia HThey helped me get checked out quickly and explained the return process clearly. Easy rental from a nice store.
James CThe van was infested with cockroaches.
Kyle Ithe staff over there don’t know what they are doing. i had a pick up at 4:30pm and i didn’t get to use the truck until over an hour later.
THOMAS RGood atención
Joel TVery nice people there
Sharon GEquipment run down. Tow warning light on (wasn’t towing anything), cargo roll-up kept getting stuck, key wouldn’t turn in ignition, cab dirty, vehicle outside filthy.
Gary GNo comment
darlene tIt was simple to acquire the van and was clean
David BStaff friendly and helpful.
Barry MUpon trying to return the truck I was asked to go back and take a picture of the fuel and mileage only for the employee to take a picture of the picture I took. The employee did not seem to care about the condition of the truck. Furthermore, there were no signs posted indicating it was a return place for Uhauls.
FRANCISCO SThe location was conveniently located, however the store was not open at the appointed time in order to obtain the truck key; waited 30 mins over the schedule pickup time. The truck was very dirty inside and out; needed to be vacuumed on the floor and the seats as well as be wiped of dirt, sand annd dust everywhere. With concerns of COVID, it definitely was not even disinfected. Will not use that location again for a U-Haul truck.
Deirdre HStaff courtesy.
BARRY MNothing The vehicle was new and well maintained The location was friendly and professional I will be using this location again when needed
Natalie JSimple and easy
William SUsing the app takes too long and requires way to many verifications. All that should be needed is a driver's license. I don't even need a passport to fly. Why should I need one to rent a truck?
Afshaun HThe truck was filthy from the previous driver. There was sand cover the dashboard. When we turned on the defrost to defog the windshield all the sand on the dashboard began to blow all over. If the truck was this dirty and was rented to me. I am certain it was not wiped down for COVID precautions.
Nathalie TAgain a very strange experience. Dropped of the vehicle at a gas station with a guy who was helping a friend. No paperwork. You text a picture of mileage and gas and no one even acknowledges it. Guy behind the counter has no idea about anything. Strange to just leave the truck in hopes it is not a scam. Will think twice before using uhaul again! Not over professional or friendly for that matter!
Karen SThe people working the counter at the gas station were not , did not seem like they were very into the uhaul side of their business. All communication was with someone not on site , over the phone. No instructions were given.
Jesse B