Very easy.
JAN O
Customer Reviews for Chevron Magee
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I would recommend a location that had more trailer/U-Haul options and that wasn't also a gas station. I had to wait for over 30 minutes for the gas station employee who was also the U-Haul rental employee to check everyone in the store out and lock the doors before they could help me with my trailer rental. There's nothing against the employee, I just think there should be 2 employees at this location.
Cassidy MThe Worker overcharged me when it came to renting days and miles. I requested 200 miles and he charged for 243. I only needed the van for a few hours, not two days.
JAMES LJay was most helpful, efficient and pleasant to work with.
MARY Bquick and friendly service
Christine Yefficient and professional
RANDALL LA lower rate for these big trucks would be nice
SEAN Mevery employee we made contact with whether in person or by phone listened to our needs and made sure we understood rental info and that we were completely satisfied
GLORIA VFriendly staff. Easy process. Nice trucks.
Janet HWilling to work with the customer to ensure satisfaction.
DAVID CGreat customer service
Ruben PFast,efficient very professional ,Brian was great
Gerald HVery helpful and friendly staff!
Melissa KJay was incredibly polite, patient, and went above and beyond. I will recommend this location to others for their moving needs :)
RAQUEL RIt's a convenience store. No obvious place to pull into to get help. The girl at the counter of the convenience store was very helpful, but less than fully-trained as I've found multiple previous Uhaul pickup/dropoff locations to be. She had a good attitude coupled with some basic skills, but the un-hitch process resulted in me figuring out the problem an ultimately lifting the trailer of of my receiver (not good for my 61-year old back).
Michael GI was overcharged the truck had no a/c it was so hot.it wasn't a good expierence
BENNY AWe didn't get the email regarding return confirmation
STEPHANIE RIt was great!
Enya KJay was a joy to work with. The return was quick and easy.
DENA TGreat customer service. Very friendly and quick and easy process. Would definitely use this location again.
Jenna RThe truck was filthy. I requested to pick up at Ina location which I have used several times but was told that they were out of 15 foot trucks so I needed to go there. I arrived at approx. 5:00 and the truck was so dirty that it even got everything that we wrapped in plastic dirty.
Sergio SVery smooth
LARRY LTruck ran great. Best one I ever had.
BRADLEY BEverything was just fine
Todd WLove renting from Chevron Magee, they are so fast and easy to work with!
CHRISTOPHER SFacility had ONE WORKER doing everything from the cashier in the market to filling propane tanks to checking in and out the rental trucks. He’s definitely OVERWORKED and not his fault. He did the best he could
Dean HNothing to improve…Great customer service!
THOMAS PJay was great and extremely helpful!
WENDI CGreat drop off location. Was able to get gas and drop off. Very neighborly gentleman.
Luke RGreat Job again by Jay and his staff top notch
CARLOS GThe physicality was understaffed!
ROBERT SGreat doing business, Jay was very helpful notch service
CARLOS GVery Friendly and efficient!
Michael GVery good customer service at this location. Will rent from them again as needed.
Marlene CThe location is a good location clean and easy to get to.
Hurold GWhat I would expect from UHaul
HUGO MStarted with my reservation for a 15’ truck unavailable. They offered me a 20’ but that’s too big so I ended up with a 10’ truck from a nearby location for the same price. Guy was on phone ordering drinks for the store when I got there and I had to wait a few minutes. He gave me the keys and pointed out the truck. Unfortunately I did not check it and there was a lock on the back that I didn’t see until I got home. I called him back and he said I would have to drive back and he would cut it off with bolt cutters. It was a circle lock and I didn’t think this was happening and I was very angry. I called U-Haul and was put thru to roadside assistance and they were able to find the code to the lock and I was able to get it off without driving back to rental location. Not a big deal just a hassle and took up time. Other complaint is the gas. I had a little under a half tank and filled it to be safe for my trip but didn’t use it all. It seems ridiculous to have to guess how much you will use. Rental cars start full and you bring back full. U-Haul should be the same because there’s too much guessing and it is a scam. Rubber strip on drivers door was worn out and falling off hanging by a thread. Overall the truck was clean and drove well and did the job but the experience was not good.
STEVEN BI made my reservation for the North Oracle location, and the dispatcher rerouted me the location above. I was sent a text stating that I could track my reservation, where the reroute information was described, I needed to upload the application in order to see the text, which I did not. I found out that my reservation was rerouted when i tried to pick up my truck at the Oracle location after being dropped off and standing in line for fifteen minutes. My wife needed to return to the Oracle location and drive me to the Magee location, who then was having computer issues. Needless to say, I will not be renting trucks from U-Haul again any time soon.
Kevin MThis location is great, we had trouble with the 24/7 uhaul option but that’s uhauls fault.
Dennis MEverything was great
yvonne v