Customer Reviews for Chicago Postal Store
(U-Haul Neighborhood Dealer)

198 reviews

4502 W Fullerton Ave   Chicago, IL 60639
(On Fullerton between Kilbourn Ave & Knox Ave)

(773) 775-3466

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(773) 775-3466

4502 W Fullerton Ave
Chicago, IL 60639
(On Fullerton between Kilbourn Ave & Knox Ave)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 4 pm
  • Sun: Closed
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

JOSEPH B. 
Rating:
5.0

Absolutely nothing I love you guys business and can't wait to do business with you all in the future love you ❤️

GEORGE M. 
Rating:
5.0

Gentleman was very nice, polite and helpful. I was surprised at how easy it was to park the truck upon my return.

MARK M. 
Rating:
5.0

I would recommend renting from this location Pablo was very helpful and friendly I've rented from this location a couple times and each time it was a pleasant experience

ANGELA B. 
Rating:
5.0

Maybe Dolly in a truck

MICHAEL Y. 
Rating:
5.0

Keep up great work 100% ok

VICTOR M. 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE H. 
Rating:
3.0

Customer did not leave a comment.

Leon L. 
Rating:
5.0

Customer did not leave a comment.

JACK JIN L. 
Rating:
5.0

Thank you very much

CIRO R. 
Rating:
4.0

The key pick up and drop off was a bit confusing, but overall went GREAT!

Michael G. 
Rating:
5.0

Customer did not leave a comment.

PABLO A. 
Rating:
2.0

Pablo was rude, he called me before checking in the van. Asked where was I, I responded I'm 5minutes away, literally. He started to raise his voice saying “he needed the van!” So unprofessional and just rude. Horrible experience

Giovanni S. 
Rating:
5.0

Pablo was very informative and very friendly. It was super convenient and easy to rent from this remote location. Contact free! I would definitely rent from this place again!

Bridget G. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
1.0

Received call day before that they overbooked the van. I had rented for 24 hours But was being asked to return it that evening or early in the morning. Explained I needed the van for the full reservation And was told I needed to ‘do them a favor.' In the end I was able to keep my reservation but was very put off - why didn't they just call the next reservation to help them but shouldn't be customer's issue. Added to the stress of moving.

Matthew S. 
Rating:
1.0

Customer did not leave a comment.

Shawn L. 
Rating:
4.0

The Cargo Van was in excellent condition. It drove smoothly, and there were no equipment malfunctions. The only downside was that I had requested furniture pads, but they were not provided. It would have been nice to know ahead of time so I could have brought my quilts from home or something similar.

Kaitlin H. 
Rating:
1.0

The check-in process took longer than I expected, particularly since I had already entered my drivers license information during checkin a few days earlier. Then, during the checkin, the code I was sent for the key (since I was doing a contactless pickup) was incorrect—it was all numbers and the lock was letters. I chatted the help person and they told me to go inside, but the location was closed—padlock closed. I eventually spoke with a rep (Nico) who was very helpful but I am still very irritated about the service I'm general since I had to start moving an hour later than I planned. This is not my first negative experience with Uhaul and I will do everything I can to never use uhaul again.

Kayla V. 
Rating:
3.0

Customer did not leave a comment.

CAROLYN ANN M. 
Rating:
5.0

Faster Service

JAMES W. 
Rating:
5.0

Customer did not leave a comment.

VICTOR M. 
Rating:
1.0

The inside of the truck had a bad smell. The passenger side mirror was loose and I could not safely see when changing lanes to the right. I was charged incorrectly for the rental.

A Pierre P. 
Rating:
5.0

Customer did not leave a comment.

PRZEMYSLA Z. 
Rating:
5.0

Pablo was wonderful and helpful. He came in early to help me with our reservation. Great employee!!!

Anthony R. 
Rating:
5.0

You don't need to improve it was very convenient and very friendly

joseph C. 
Rating:
1.0

Charged me for extra gas

ROMMEL R. 
Rating:
5.0

Customer did not leave a comment.

Vincent A. 
Rating:
5.0

Unit ready and clean, pleasant experience.

Pablo A. 
Rating:
5.0

Customer did not leave a comment.

JOSE V. 
Rating:
5.0

Customer did not leave a comment.

BRIANNA P. 
Rating:
3.0

The truck was practically brand new with 3900 miles, it was clean, well maintained, new tires etc. Ran like a champ! The location has a pretty reduced parking where they sell used cars. Good location if you plan on renting a 15 foot truck or smaller. Very friendly and down to earth staff.

DANIEL M. 
Rating:
5.0

Customer did not leave a comment.

PRISCILLA R. 
Rating:
5.0

Customer did not leave a comment.

REYNALDO R. 
Rating:
5.0

Overall good experience. No complaints, I would recommend this location to friends and family!

Christian O. 
Rating:
5.0

Overall good experience, the gentleman who checked me in and out was super friendly. Will use them again.

Pierre-Louis G. 
Rating:
5.0

Computer. Trouble a bit slow but it happens everywhere took about 35 min to get signed up. The gentlemen helping me was great he was doing his best .

PAUL R. 
Rating:
1.0

Overall a horrible experience. Truck which was reserved was not connected with my account before pick up. I was charged for insurance when I specifically chose to go without it. And then the agent wouldn't do anything to fix it. Great place if you're looking to waste your time and get ripped off.

Benimain K. 
Rating:
4.0

Customer did not leave a comment.

JULIUS PATRICK L. 
Rating:
5.0

This locations was very easy to work with. Simple and easy!!

JOSEPH R. 
Rating:
1.0

Customer did not leave a comment.

MAYRA G. 
Rating:
2.0

The clerk did whatever he wanted, he assumed I wanted insurance, which I didn't....he did t ask and then told me it was too late. For Payne t I held the reservation with a credit card, but explained that I wanted the final bill paid by my credit card, he ignored my request and charged the card. Basically what I wanted was irrelevant.

Gildardo M. 
Rating:
5.0

Easy to write contract and get going on my moving, pleasant personnel.

PABLO A. 
Rating:
3.0

I picked up the U-haul in front of the location (because it had after hours pick up, how else do you explain me making a reservation from 6:30-10:30pm) so I never went inside. The truck was clean minus a few things in the bed of the truck. Upon returning the truck (an hour early) the spot where I picked it up from was occupied, and the lot next to the building had only two spots, both occupied (one by a u-haul and one by a chicago police vehicle). So I called customer service to ask where to park. the first person I spoke with was Judy, and she told me I could not return after hours, but I explained the reservation hours and agreed to forward me to an area manager (the call was forwarded straight to a voicemail, it did not even ring). So I called back and talked with Cherly who told me the same thing (not an after hours drop off location). She also told me that I could not return it anywhere else and that I had to keep it overnight (which I did not want to pay for). I am also flying out of the state tomorrow and work in the morning, I don't have time to return the truck at 9am. She offered no solution except noting it in the records. This is dissappointing and frustrating for multiple reasons. Why would u-haul let me make a 4 hour reservation if I could to return the car there? Why does customer service not know that I can in fact drop off the car there? Why can't I drop off the u-haul at a different location if there is nowhere to park so that I don't have to pay extra for a problem that u-haul has created? I left the car parked on street near the store and put the keys in the lock box as indicated on the app. The quality of the pictures may not be the best as it was raining but I will not be paying for this service again, nor do I think I should be paying for the service today after I saw how u-haul treats their customers. If you'd like to double check that this actually happened you can review the recordings of the audio from my phone calls with judy and cherly.

Paula R. 
Rating:
4.0

Customer did not leave a comment.

TYRONE B. 
Rating:
5.0

REALLY nice and friendly uhaul owner/operator at this location. excellent service, explained everything, super clean uhaul rental, too. 5 Stars!! Thank you for the pleasant experience, well be using them again in the future for sure!

nicole S. 
Rating:
1.0

To make sure the vehicles are running correctly to make sure they are perfectly maintained especially for long trip excursions like I just had everything went wrong everything went wrong I could not express that more

MARIA W. 
Rating:
5.0

Great service! Really nice staff on the location. The vehicle was more efficient than I've expected. Thank you for the service.

Elisa A R. 
Rating:
5.0

Customer did not leave a comment.

MOSES P. 
Rating:
4.0

The employees went extra mile in order to help mi out. They picked up the phone after the business hours and next day an employee came 30 minutes earlier to work to do the papers, so I can have a truck earlier. I am super happy :-)

RAFAL S. 
Rating:
3.0

Customer did not leave a comment.

Robert B. 
Rating:
1.0

Customer did not leave a comment.

ERIK S. 
Rating:
5.0

Customer did not leave a comment.

PETE W. 
Rating:
1.0

Remove the individual who works there. I have never felt so belittled, nor upset in dealing with any transaction. The "gentleman" working there had me wait while he re-entered all information that I previously listed online. Then he said ...'it's the system, not me'. He challenged me regarding my reservation time, even after when I showed him my phone text message confirmation from UHaul with a time of 10 to 4pm. He belittled me upon return, blamed me for having to brought the vehicle in late (I was 20 minutes in before 4pm), Told me I was to pay more than regular amount, and had me feeling terrible. I WILL NEVER ENTER HIS STORE AGAIN! I will travel miles for another UHAUL location in the future, since I trust you have other agents who can provide fair and competent customer service.

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

REYNALDO E. 
Rating:
1.0

customer service at this location was atrocious. The guy continually called and harassed me about getting the truck back ever though he gave us the truck 40 minutes late. He was rude on the phone and in person. The equipment we requested was not accessible at this location but I was not told that in advance and then he wanted us to drive the truck to another location to get it and spend our money on the mileage. Absolutely horrible.

Zach Z. 
Rating:
2.0

No supplies at this location. Had to go to additional location to get what I needed, which caused the truck reservation to get cancelled. That then caused an hour delay waiting for this to be resolved. I had movers waiting an hour for truck to arrive.

Pamela S. 
Rating:
5.0

The manager went beyond the normal in his duty to help me rent a truck. He opened the store to rent me a truck. Excellent Men work here...********** .......

VITTORIA B. 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE M. 
Rating:
3.0

Have more truck availability and make sure reservations are filled out correctly.

rebecca M. 
Rating:
5.0

Customer did not leave a comment.

Sara A. 
Rating:
1.0

Customer did not leave a comment.

LINA I. 
Rating:
3.0

Customer did not leave a comment.

Renee C. 
Rating:
5.0

Customer did not leave a comment.

MELISSA S. 
Rating:
3.0

Customer did not leave a comment.

Patrick W. 
Rating:
5.0

Customer did not leave a comment.

FAYE C. 
Rating:
1.0

The truck i actually rented was really hot. The air burned the hair off right leg. Also the gas needle was broken the owner had to go to the gas station with me so i could show him the needle was broken. I was charged twice. It was a horrible experience.

SHAUNDA W. 
Rating:
5.0

Customer did not leave a comment.

DAVID P. 
Rating:
5.0

Offer more discounts on one way travels.

ERIN B. 
Rating:
2.0

The person I was talking was talking and when It came to the Insurance It sounded Like he said That I am waving it and to sign here and that the total was just an estimate and once My bill was more than I suspected I called and My man Said I took the insurance and I nevered agreed to that. So I was upset an told the man he's needs to exp in better details and not talk and rush the customer!!!!

ROLAND S. 
Rating:
4.0

Customer did not leave a comment.

Amanda P. 
Rating:
4.0

The staff where very courteous, and prompt.

Karol S. 
Rating:
5.0

great service the representative was really helpful and he made our transaction really easy i will definatly come back to this location and will recomend my family and friends to go there when they need to rent a uhaul truck

JOSE H. 
Rating:
4.0

Customer did not leave a comment.

Daniel N. 
Rating:
1.0

Worst u haul ever they charge me double for nothing

DALIBOR G. 
Rating:
5.0

Customer did not leave a comment.

PABLO A. 
Rating:
2.0

Customer did not leave a comment.

Dan P. 
Rating:
5.0

Nothing it is great the way it is.

Buddy B. 
Rating:
3.0

Great experience, I was in and I was right or, I liked that.

angel D. 
Rating:
1.0

Customer did not leave a comment.

Frank J S. 
Rating:
3.0

Customer did not leave a comment.

Dominique W. 
Rating:
3.0

Customer did not leave a comment.

BRANDON G. 
Rating:
1.0

The WORST experience of my life...Customer service BEYOND POOR Quotes on the phone different, vehicle reserved different.....I left a few items in the vehicle and did not realize it....i was called and said there were Hangers a bag and a BLACK COAT....when I picked up items the COAT was missed.....i did not realize I left the coat in the truck.Mike an employee of U Haul informed me but alas it disappeared STOLEN by one of your pathetic employees!!!!!!!!!!!!!!!!!!!!!! How sad!!!!!!!!!!!!!!!!!!

CONNIE T. 
Rating:
5.0

Customer did not leave a comment.

Jerry J. 
Rating:
5.0

Customer did not leave a comment.

JANIELLE H. 
Rating:
4.0

Check in was quickly expedited. Staff walks to you to the vehicle to personally verify gas and mileage. Return drop off is very convenient with a space that is easy to park.

June D. 
Rating:
3.0

Stop with all the hidden fees

RHONDA G. 
Rating:
2.0

Customer did not leave a comment.

DANIEL Q. 
Rating:
1.0

Customer did not leave a comment.

JEROME A. 
Rating:
2.0

There was no time alotted between rentals. The customer before us returned the truck late so we got started late which affected everyone involved in the move. Also, we were told that we had to return the truck five hours earlier than scheduled when we picked the truck up. Overall, this was very inconvenient. It was not clear to us whether this was a problem with uhaul or this specific location.

ROBERT F. 
Rating:
5.0

Has better price

LILA M. 
Rating:
5.0

Very clean, friendly and professional environment.

EMILIA P. 
Rating:
3.0

Customer did not leave a comment.

heather M. 
Rating:
3.0

Van interior should be clean and free of smoke odor when turning the vehicle over to the customer.

june D. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
5.0

Customer did not leave a comment.

CONSTANTIN M. 
Rating:
5.0

Great friendly service.

David K. 
Rating:
5.0

There's really nothing to be improved. Service was fast and knowlegeable. Great experience.

JOEL M. 
Rating:
5.0

Customer did not leave a comment.

JOSE C. 
Rating:
5.0

Very good service. The cargo van was clean and all ready for my pickup. I will be renting this van on a regular basis for all my small business needs.

JUNE D. 
No reviews have been submitted for this location.

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