I returned the keys in the lock box and received a call saying they couldn't find the keys.
Jackeline C
Customer Reviews for Chicago Postal Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The only thing better would be a larger sign in the front of his business. Everything worked out great thank you so much
Marc CI was very disappointed in the service received from this location. The customer service here is absolutely unacceptable, the way I was spoken to was very unprofessional telling me there are other customers that needs the equipment I rented so I shouldn't need it for the time I reserved it was unbelievably outrageous to me. I will never return to this location I would rather carry my belongings on my back
Tamara KLike the service. Nice guy who took care of me
nelson mStay positive
george sI was notified right before my pickup that I would have to go to another location to pick up a furniture dolly because they did not have one.
Kavik BPablo was amazing!!! Thank you 😊
BRITTANY SGreat service, courteous attendant.
pablo aNo walk through before to check truck by the person in charge of the rental, gas indicated 1/2 was less than the truck gages, truck smells heavy smoker, handles for windows missing, cargo area dery. I will never stop in this place again.
Jorge CNo mentirle Alós clientes El yugo estaba bien mugroso no se veía en el parabrisas ni los espejos estaban muy sucios
JUAN SAbsolutely nothing I love you guys business and can’t wait to do business with you all in the future love you ❤️
GEORGE MGentleman was very nice, polite and helpful. I was surprised at how easy it was to park the truck upon my return.
MARK MI would recommend renting from this location Pablo was very helpful and friendly I’ve rented from this location a couple times and each time it was a pleasant experience
ANGELA BMaybe Dolly in a truck
MICHAEL YKeep up great work 100% ok
VICTOR MThank you very much
CIRO RThe key pick up and drop off was a bit confusing, but overall went GREAT!
Michael GPablo was rude, he called me before checking in the van. Asked where was I, I responded I’m 5minutes away, literally. He started to raise his voice saying “he needed the van!” So unprofessional and just rude. Horrible experience
Giovanni SPablo was very informative and very friendly. It was super convenient and easy to rent from this remote location. Contact free! I would definitely rent from this place again!
Bridget GReceived call day before that they overbooked the van. I had rented for 24 hours But was being asked to return it that evening or early in the morning. Explained I needed the van for the full reservation And was told I needed to ‘do them a favor.’ In the end I was able to keep my reservation but was very put off - why didn’t they just call the next reservation to help them but shouldn’t be customer’s issue. Added to the stress of moving.
Matthew SThe Cargo Van was in excellent condition. It drove smoothly, and there were no equipment malfunctions. The only downside was that I had requested furniture pads, but they were not provided. It would have been nice to know ahead of time so I could have brought my quilts from home or something similar.
Kaitlin HThe check-in process took longer than I expected, particularly since I had already entered my drivers license information during checkin a few days earlier. Then, during the checkin, the code I was sent for the key (since I was doing a contactless pickup) was incorrect—it was all numbers and the lock was letters. I chatted the help person and they told me to go inside, but the location was closed—padlock closed. I eventually spoke with a rep (Nico) who was very helpful but I am still very irritated about the service I’m general since I had to start moving an hour later than I planned. This is not my first negative experience with Uhaul and I will do everything I can to never use uhaul again.
Kayla VFaster Service
JAMES WThe inside of the truck had a bad smell. The passenger side mirror was loose and I could not safely see when changing lanes to the right. I was charged incorrectly for the rental.
A PPablo was wonderful and helpful. He came in early to help me with our reservation. Great employee!!!
Anthony RYou don’t need to improve it was very convenient and very friendly
joseph cCharged me for extra gas
ROMMEL RUnit ready and clean, pleasant experience.
Pablo AThe truck was practically brand new with 3900 miles, it was clean, well maintained, new tires etc. Ran like a champ! The location has a pretty reduced parking where they sell used cars. Good location if you plan on renting a 15 foot truck or smaller. Very friendly and down to earth staff.
DANIEL MOverall good experience. No complaints, I would recommend this location to friends and family!
Christian OOverall good experience, the gentleman who checked me in and out was super friendly. Will use them again.
Pierre-Louis GComputer. Trouble a bit slow but it happens everywhere took about 35 min to get signed up. The gentlemen helping me was great he was doing his best .
PAUL ROverall a horrible experience. Truck which was reserved was not connected with my account before pick up. I was charged for insurance when I specifically chose to go without it. And then the agent wouldn't do anything to fix it. Great place if you're looking to waste your time and get ripped off.
Benimain KThis locations was very easy to work with. Simple and easy!!
JOSEPH RThe clerk did whatever he wanted, he assumed I wanted insurance, which I didn't....he did t ask and then told me it was too late. For Payne t I held the reservation with a credit card, but explained that I wanted the final bill paid by my credit card, he ignored my request and charged the card. Basically what I wanted was irrelevant.
Gildardo MEasy to write contract and get going on my moving, pleasant personnel.
PABLO AI picked up the U-haul in front of the location (because it had after hours pick up, how else do you explain me making a reservation from 6:30-10:30pm) so I never went inside. The truck was clean minus a few things in the bed of the truck. Upon returning the truck (an hour early) the spot where I picked it up from was occupied, and the lot next to the building had only two spots, both occupied (one by a u-haul and one by a chicago police vehicle). So I called customer service to ask where to park. the first person I spoke with was Judy, and she told me I could not return after hours, but I explained the reservation hours and agreed to forward me to an area manager (the call was forwarded straight to a voicemail, it did not even ring). So I called back and talked with Cherly who told me the same thing (not an after hours drop off location). She also told me that I could not return it anywhere else and that I had to keep it overnight (which I did not want to pay for). I am also flying out of the state tomorrow and work in the morning, I don't have time to return the truck at 9am. She offered no solution except noting it in the records. This is dissappointing and frustrating for multiple reasons. Why would u-haul let me make a 4 hour reservation if I could to return the car there? Why does customer service not know that I can in fact drop off the car there? Why can't I drop off the u-haul at a different location if there is nowhere to park so that I don't have to pay extra for a problem that u-haul has created? I left the car parked on street near the store and put the keys in the lock box as indicated on the app. The quality of the pictures may not be the best as it was raining but I will not be paying for this service again, nor do I think I should be paying for the service today after I saw how u-haul treats their customers. If you'd like to double check that this actually happened you can review the recordings of the audio from my phone calls with judy and cherly.
Paula RREALLY nice and friendly uhaul owner/operator at this location. excellent service, explained everything, super clean uhaul rental, too. 5 Stars!! Thank you for the pleasant experience, well be using them again in the future for sure!
nicole sTo make sure the vehicles are running correctly to make sure they are perfectly maintained especially for long trip excursions like I just had everything went wrong everything went wrong I could not express that more
MARIA WGreat service! Really nice staff on the location. The vehicle was more efficient than I've expected. Thank you for the service.
Elisa AThe employees went extra mile in order to help mi out. They picked up the phone after the business hours and next day an employee came 30 minutes earlier to work to do the papers, so I can have a truck earlier. I am super happy :-)
RAFAL SRemove the individual who works there. I have never felt so belittled, nor upset in dealing with any transaction. The "gentleman" working there had me wait while he re-entered all information that I previously listed online. Then he said ...'it's the system, not me'. He challenged me regarding my reservation time, even after when I showed him my phone text message confirmation from UHaul with a time of 10 to 4pm. He belittled me upon return, blamed me for having to brought the vehicle in late (I was 20 minutes in before 4pm), Told me I was to pay more than regular amount, and had me feeling terrible. I WILL NEVER ENTER HIS STORE AGAIN! I will travel miles for another UHAUL location in the future, since I trust you have other agents who can provide fair and competent customer service.
JOHN Mcustomer service at this location was atrocious. The guy continually called and harassed me about getting the truck back ever though he gave us the truck 40 minutes late. He was rude on the phone and in person. The equipment we requested was not accessible at this location but I was not told that in advance and then he wanted us to drive the truck to another location to get it and spend our money on the mileage. Absolutely horrible.
Zach ZNo supplies at this location. Had to go to additional location to get what I needed, which caused the truck reservation to get cancelled. That then caused an hour delay waiting for this to be resolved. I had movers waiting an hour for truck to arrive.
Pamela SThe manager went beyond the normal in his duty to help me rent a truck. He opened the store to rent me a truck. Excellent Men work here...********** .......
VITTORIA BHave more truck availability and make sure reservations are filled out correctly.
rebecca mThe truck i actually rented was really hot. The air burned the hair off right leg. Also the gas needle was broken the owner had to go to the gas station with me so i could show him the needle was broken. I was charged twice. It was a horrible experience.
SHAUNDA WOffer more discounts on one way travels.
ERIN BThe person I was talking was talking and when It came to the Insurance It sounded Like he said That I am waving it and to sign here and that the total was just an estimate and once My bill was more than I suspected I called and My man Said I took the insurance and I nevered agreed to that. So I was upset an told the man he's needs to exp in better details and not talk and rush the customer!!!!
ROLAND SThe staff where very courteous, and prompt.
Karol Sgreat service the representative was really helpful and he made our transaction really easy i will definatly come back to this location and will recomend my family and friends to go there when they need to rent a uhaul truck
JOSE HWorst u haul ever they charge me double for nothing
DALIBOR gNothing it is great the way it is.
Buddy BGreat experience, I was in and I was right or, I liked that.
angel dThe WORST experience of my life...Customer service BEYOND POOR Quotes on the phone different, vehicle reserved different.....I left a few items in the vehicle and did not realize it....i was called and said there were Hangers a bag and a BLACK COAT....when I picked up items the COAT was missed.....i did not realize I left the coat in the truck.Mike an employee of U Haul informed me but alas it disappeared STOLEN by one of your pathetic employees!!!!!!!!!!!!!!!!!!!!!! How sad!!!!!!!!!!!!!!!!!!
CONNIE TCheck in was quickly expedited. Staff walks to you to the vehicle to personally verify gas and mileage. Return drop off is very convenient with a space that is easy to park.
June DStop with all the hidden fees
RHONDA G