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KELI G
Customer Reviews for Chicago Station
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Our experience was quick, efficient and very friendly. It was super easy and affordable!
Michael SThe truck's brakes were squeaking, starting to go bad, but they worked well. The location is good enough -- it is convenient. The convenience store staff was helpful and friendly. Overall, not a bad experience.
WILLIAM BNever rent from that place again. Horrible!!!! Worst rental place ever!!
CYBIL DPlaced 3 different bookings for a U-Haul at this location. Kept getting phone calls, emails and texts stating the truck was available due to the truck was already out. Well that’s not true, I drove by there gouge to work everyday and they had a 26ft truck and it didn’t move for 4 days. Over charged me for gas when I put the same amount of gas that was in it back in it. Will not be renting again
Kentrell BAll good friendly service
JOHAN TI rented the 5x8 trailer with the ramp door on the back. Toni, the U-Haul attendant on site was very helpful. She went above and beyond her call of duty to help me with the rental pickup and drop off. Hard working, professional and friendly are descriptive of Toni. We will rent from them again in the future. Thank you for all of your help Toni.
ANTHONY DGreat service friendly staff
GUSTAVO PVery easy to work with and a quick and easy transaction!
Michelle MThe girl that checked us in was so welcoming, happy and helpful.
LINDA CThe truck I had needs maintenance. Check engine light came on then went off. And the check gas cap light was on almost the entire time - even after I checked it.
BRUCE AI reserved a 4x6 trailer a the U-Haul place closest to me. The next day a rep call me a told me that if I go to a location 25 miles away it was guaranteed and I could upgrade to a 4x8 at the same cost. I go to pick up the trailer and the guy that runs the place can't even speak English. I sit there for 35 minutes because he has bad wifi and can't dispatch the trailer. After I'm figuring out what he's trying to say, I go hook up the trailer. He takes a picture and I leave 30 minutes later after I have left and gone 30 miles away. He calls me back and tries to tell me that there's something wrong and that I need to come back. So I told him no I'm not coming back and I call U-Haul so U-Haul tells me that it's already been dispatched. So I've done wasted a bunch of my time trying to get a hold of somebody. Try to figure out what's going on. Next I leave to Ohio and I get pulled over by a cop. The lights aren't working on the trailer so I had got let go a warning and I went to AutoZone. I thought it was my vehicle that was messed up and it wasn't. It was the trailer harness. I have to figure out what's wrong with the trailer harness. There is a short and a wire so I end up tire wrapping the short area and it works finally. I've wasted 2 hours trying to figure this out and then after I get to where I'm at it's a bunch of stuff inside that is wet and I'm trying to figure out cuz it's been raining. Top corners of the trailer are leaking. That didn't damage anything but it's very aggravating to have a fully enclosed trailer that leaks after all this. I'm glad to get this thing back so I decide to get on the app and return the trailer. It is a lot easier that way. I don't have to deal with the guy who can't speak English. I received my bill afterwards and they charged me for items I declined on like the insurance and I got charged full price for the trailer. Needless to say, I think that I'm going to go to somebody else next time. This was the worst experience I've ever had with any company. The original quote was under $70 and my bill was $115.
NATHANIEL YThe only issue I had was the previous renter left the truck with -0- fuel. Oscar at the center was extremely professional and told me up front that that's how it was dropped off. Kudos to Oscar for being a good representative for Uhaul.
BRIAN PThe trailer that I rented had a bad tire on it. I had to take a spare off my boat trailer to get it back . This took me almost two extra hours to get my haul finished .
RICHARD WMake sure to check the furniture mover is secured to fixture with green tag attached. When I took off from location it was rolling around the back end. Take pictures!
David SI found myself in a bind and was not able to return it when originally set up and they were very understanding and helpful with the few extra hours needed to get completely moved. DON'T CHANGE A THING!!!
CHRISTOPHER HVery helpful I was late for pickup and they went out of their way to accommodate my delay to get my rental.
Darren DI was way over charged my bank account was charged twice and gave me an overdraft fee I will never use your service again and definitely warn people away from that location no one checked the vehicle in or out in my presence
RACHEAL WDon't mess with the pricing so much . It's hard enough already out here.
BRIDGETT CInstall tongue Jack's on the trailers. Trying to lift the weight of a trailer to place it on a hitch is very inconvenient when one comes to rent a trailer with no assistance.
JEREMY MThe mobile check in and check out process was a disaster. The attendant was very helpful and were it not for her the process wouldn't have happened at all.
JEFFREY GAbsolutely perfect place and service! I had never rented a U-haul before and was super nervous but this was a great experience!
danon wVery pleased with service and equipment.
DAN HBest uhaul dealer in Elkhart!
Mark WUsing the app made pick up and drop off a breeze.
Brian PYou it for 6 hours went 20 miles and charged us $224 they said we went 140 they ripped us off
Pamela SQuite acceptable interaction at Chicago station. Also, 18 hours before my contract was up I got a phone call asking if I was returning the truck. And about the same time I got an email from equipment recovery for uhaul saying I could not be contacted and I had not completed my contract a day before the truck was due to be returned. I found this unprofessional and concerning.
Bert WThere was nothing to improve. Everything went great. The two gentlemen were very knowledgeable and helped hook up the trailer and inspected everything for my protection. Great experience
Jeffery CMike and Jessica were Great!! You have two excellent employees. They were kind, friendly and super helpful. I will highly recommend.
Cecilia HThe uhaul workers get paid there’s no reason I should get a $20 drop off fee because I won’t download an app to “check” the truck I dropped off
asia sOnly comment other than the dysfunctional technology is that the attendant mislead us into believing that all we had to do is give him the key. After thinking about it, we had to drive back on-sight to complete the on-line return process.
TIM GSite closed when trailer dropped off. Small Uhaul location, very basic.
Brian Keverything was good.
jose SStaff was friendly and very helpful on a hectic morning
Kathleen EThink twice before doing U-Haul a favor. Two days prior to my rental date, U-Haul contacted me to ask if I would like a free open trailer added to my truck rental to be used for gas grills, yard equipment, etc. I replied thanks, but no thanks. They contacted me again saying they would like to have an open trailer transported from my pick-up point to my drop-off point and offered a $25 credit for my truck rental. Okay, fine. It wasn’t about the money, and so I was willing to help. - Upon picking up, I learned that the damage coverage I purchased for the truck doesn’t cover the trailer. Insurance for the trailer would cost me $24. I was likely to spend more in additional fuel by pulling the trailer behind the rental truck than the $1 I would reap from this nice gesture, but since I previously agreed to pull it to my destination 3 hours away, I continued on. - Oh, and please don’t drop off the trailer in the middle of the night like I prefer to do after unloading. Wait until after they open the next day because trailers tend to walk away. Inconvenience #2. - Strangely, the drop-off destination near my home wasn’t an available selection to the person doing the paperwork at the pick-up point. I knew it was there, and I had dropped off a truck rental 2 years before, so I thought we’d just work it out when I dropped off this rental. “Excuse me,” the woman shouted out the door at me after I slid my key through the drop slot at the drop-off location. “We don’t take trailers here.” I showed her my paperwork and explained the trailer add-on, and everything was just as I said. They were now the proud keepers of a trailer that no one is likely to ever rent from their location. - The trailer I picked up as a favor to U-Haul had been parked beside a stand of pine trees and had gathered a significant amount of dead needles. I didn’t think anything about this until dropping off the truck and trailer and noticed a sign telling me I can receive a $20 charge for not cleaning the rental. Although I dutifully swept the truck before returning it, we’ll see whether they charge me for not cleaning a trailer I didn’t want in the first place, questioned whether I should have insured it for $24, and spent extra gas money…all because I agreed to do them a favor for a $25 credit. Not doing that one again.
Stephen T5x9 trailer needed repairs to wiring which I made. A lot of leaves were inside the trailer including a card board box. Young man at the counter was not experienced or helpful.
David MNo problems whatsoever…. Will use them again if needed…
tim mThis location is just a gas station. It very good service. The guy behind the counter had no training for rental and had to call someone else. They already had our name, but claimed we had no reservations.
Lois BThe person that helped us at the gas station had no idea what he was doing. He charged us for insurance when we had clearly selected no insurance when we ordered the trailer. When we returned the trailer they said we needed to do an online check in...that doesn't exist so I wasted a whole bunch of time and frustration when it wasn't necessary. You might want to trailer someone from that location on how to better work your system. 😊
Rachel HUsually I have great experiences with U-Haul trailers. This trailer leaked and my contents were soaking wet after I got to my destination.
Amanda BDirections were unclear. It took over an hour to speak to a human at Uhaul. What should have taken 15 min to drop off took over an hour.
Michele PNo one there was able to process the rental in or issue a receipt they claim it was because of Covid 🧐🤨
Shelly LInternet was down
Joseph BNew guy checking out had to wait forever until manager came in
Carmen MI had no problem with the location or equipment. The staff was friendly at pickup. Uhaul themselves dropped the ball on this one. I needed to do a self checkout because the store was closed on Sunday. I couldn't remember my password to my account and every time I clicked to get a text or email to reset nothing happened. I would get no text or email for a confirmation number. I tried calling Uhaul only to be told I have 30 minute wait and to do stuff online that I was getting absolutely no help with. I was then charged an extra $20 for being late because your website and customer service suck. I returned the trailer after only having it a few hours.
Matthew AI was charged for a whole extra day because the trailer was 2 hrs late. When I made the reservation there was no set time to return the unit just had to be back that day. Overall the trailer did exactly what I wanted it for. U-Haul should be more considerate of customers that may have been running behind because of traffic or something went wrong and not charge a whole day fee for running late
Thomas HMore selection
William WTrailer was filthy, full of leafs. Explanation of pickup was done over the store phone because uhaul employee was not present. Return of equipment wasnt explained at all. Employee not present. Was not told I had to return online. Ended up incurring a 20$ charge because of employees ineptitude.
Patrick RThe rental rate was quite high, I had the truck for only two hours and paid $69.00. This was $20.00 more than the charge was three weeks ago. I won’t rent a U hall again
harold f