Customer Reviews for Chicks Southold Agway

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Chicks Southold Agway

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RYAN W.
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People at the place were great U-Haul in a hole was terrible lost 2 hrs because they dubble booked me sent to another place that I could not return truck after 4pm

Robert M.
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Customer did not leave a comment.

Edmund P.
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KELLY C.
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Robert W.
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Ashely G.
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The truck I booked weeks in advance was not available at the location I requested it at. The day before my move I was told I'd be getting a different truck an hour away, and could only pick it up the day before the day I had planned to. Very frustrating

Jose G.
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Main cabin should be clean and the cargo area too. Too dusty.

Andy Z.
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Location closes gates at 4pm so there's no evening drop off. The nice associate told me I wouldn't be charged anything extra. I tried returning rental by 4 pm although I paid until after 6. I didn't make it so I had to drive rental home adding a total of 64 miles. This added approximately $128 to my bill. Again the morning I returned the rental I waited to speak to representative. Again I was very nicely told DONT worry you won't be charged.... However I was really ruining my experience with U-haul

FRANK B.
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I was charged $5 for gas. It would be better if I was given a full tank of gas when I picked up the truck. Instead I had to return it with 3/4 of a tank. Its a little difficult to hit th exact mark when gassing up.

Angel N.
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Don't know if possible to create for this location, but would appreciate 24-hour dropoff.

Matthew O.
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I have rented (or tried to rent) six U-Haul vehicles from 6 different locations in the past 10 years. This was the best.

Anne M.
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Mackenzie L.
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Faris F.
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all went smooth and successful

charles S.
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Jeffrey B.
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Glenna R.
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Donna Z.
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Great customer service

Daniel W.
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Better ability to set trailer reservations in advance. Brian was great at the Southold Agway U-Haul location!

Derrick M.
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The van smelled like stale fish, had trash in the cab and the fuel level was marked Full when it was only at 3/4.

Michael G.
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Customer did not leave a comment.

John B.
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This was a most pleasurable experience. They could not have been nicer

Alex C.
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Customer did not leave a comment.

Joseph S.
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Excellent service!!

Douglas G.
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The online checkin was not as easy as I thought it should be. After experiencing it I would choose the human experience over the online one.

Charles W.
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I have extended my drop off through U-Haul and I was told to drop it off Monday however the store is closed on Mondays so I opted to drop it off Sunday and found the experience to be incredible as I pulled in another person was pulling out and the representative met me in the parking lot Took the keys and I was checked out immediately

MIKE D.
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very handy to have Uhaul at Agway in Southold. easy in and out, nice staff and plenty of room to drive trailers in an out of :) glad you guys are there.

JAMES M M.
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Chick's Southold Agway is a delightful business overall. I shop there often for other items as well as for my rental needs, and they are always extremely courteous and helpful! Highly recommended!

gregory S.
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both agents (check out and return) were very helpful and courteous.

Todd H.
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No need for improvement. Everything was excellent.

Isaac C.
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Customer did not leave a comment.

Ernest L.
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People very friendly ??

Patrick C.
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Couldn't be easier to rent a truck here.

Erwin L.
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They are not train on how to use certificates, I could not redeem it.

Thomas K.
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Customer did not leave a comment.

Benjamin R.
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Chicks Southold Agway was great, wonderful customer service, the operator there heard my complaints about the pick up location and encouraged me to pass them on.

Jesse C.
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Paul G.
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kerry W.
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Ginger T.
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Bill F.
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lambros G.
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robert W.
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Great service

Blaise M.
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There should be a step up hand rail on both sides of the box.

Gregory P.
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Shelby H.
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Stanley F.
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Ernest L.
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Krzysztof K.
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Good customer services

CHARLES C.
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rory F.
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Outstanding service!

Thomas D.
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Stephen N.
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Tim H.
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Lower prices

Jeremy S.
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The drop off process couldn't have been easier. Highly recommend this location.

Stewart W H.
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Change your sign in procedure. I was put in a position of having to give ISP access to my photos in order to upload my license. Train your ave ts to do that for yourcusto.ers. I am going to search another rental co rather than go through that again

david M.
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James G.
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Douglas M.
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It was convenient, but did not have the exact piece of equipment I wanted. I was able to substitute so in the end all was good.

Rick R.
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David S.
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Peter J K.
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I only used the vehicle for 24 hours but was charged for two days.

Mitchel B.
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Erwin L.
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I did express check out and it does not save any time.!!!

Daniel L.
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slow but not horrible.

Joseph A.
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I rent uhaul often, I had a problem the last time I rented a u haul , well yesterday when I rented a uhaul to move new boxes for a customer I could only use the back end of the uhaul cause there was water in it from all the rain New York has had , I called and they took note of it, everyone at Agway is great ! That's why I love to rent from there . But that truck needs the roof repair . I had to make 8 trips Bach and forth instead of 4 trips it would have taken me , and yes I went over my original miles by 11, but it only should have been a 10 mile day at most it turned out to a 31 mile charge instead of 10 mikes

Joanne W.
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Customer did not leave a comment.

Alan B.
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Richard Z.
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Paul D.
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Excellent service at both ends

John B.
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Timothy H.
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The truck itself was very old/ it stalled a few times while my husband was driving it . The location we picked up was very nice . Would recommend as long as it wasn't the same truck we got .

brian M.
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i was told at JERRICHO i COULD RETURN TRUCK WHENEVER BUT SOUTHOLD LOCATION WAS CLOSED THAT NIGHT I HAD TO GO BACK IN AM AND WAS CHARGE (ONLY 2$ EXTRA FOR MILEAGE)

John B.
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Trailer worked out perfect, easy to load and unload and towed well without swaying or tugging on the car.

Bradford W.
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Nothing, they were helpful in detaching the trailer and were quick to assist.

Ted T.
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Customer did not leave a comment.

Jason G.
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Linda M.
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John S.
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The women who assisted us at this location was wonderfully helpful. Whatever she is getting paid, it's not enough-she should get a big raise.

Janice D.
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Thomas K.
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Dirty windshield, inside...

Lloyd S.
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james K.
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Joseph A.
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Awesome job as usual

Joseph A.
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Brian and Jesse are awesome , they make it quick and easy no hassle!

Brooks M.
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Customer did not leave a comment.

Taylor F.
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This is the third time I have rented a uhaul from this location. Very professional and great service. They always make moving easy, which isn't easy to do!!!

Diane M.
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Miguel A.
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It is just excellent!

Chris F.
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I made the reservation for the Mattituck U-Haul location, but when I received the confirmation call I was informed that my reservation specifics were not being honored and that I had to pick up in Southold. I had no car to use and had to arrange transportation at the last minute, which cost me extra time and money. This kind of "bait-and-switch" reflects poorly on your company, and I will be warning friends about it! U-Haul has been unreliable in the past (not having the reserved truck size on the pick-up day) and this adds to my concerns. I will avoid using your company in the future.

laura O.
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Brian was great very helpful

bill G.
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Customer did not leave a comment.

Bradford W.
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Benyoucef H.
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denis L.
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Amanda S.
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Nice customer service and fast.

Nathaniel P.
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gunther G.
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Box truck hand cranked driver window very difficult to operate while driving.

Peter L.
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Frank L.
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No reviews have been submitted for this location.

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