Customer service representative was very pleasant and polite and ready to help me check my truck in.
Lisa T
Customer Reviews for Chicos Detail Shop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The U-Haul personal was very helpful.
Keith GOk
CARL LGreat girl to work with.
CONNIE BNo contract information was provided onsite. I did receive it via email however no employee did a visual check of the vehicle and only advised me to bring the truck back with the same amount of gas. 4-5 days after returning the truck I am contacted by Uhaul advising the rental had nit been completed and the truck had not been returned. I provided all information per the request but it makes me wonder about the business from where I rented the truck. To not check the truck back in, it makes me look as though I had not returned the truck when I had. Not good business.
William PThe tires on the trailer were bald and showing the cords on them. This could have resulted in a serious accident. I’m just glad I was not going very far. I have photos of the tires.
Kenny LThe staff was extra friendly and very helpful. Highly recommend this location. Overall great experience.
Christopher DThe owner of this location was very friendly and helpful. Prompt service.
Pamela Rvery nice very professional and knowledgeable got us check in quickly we will definitely use this location for all our truck beeds
George CNothing. They were very professional and helpful.
Joseph PChico's was amazing to work with. Flexible to my situation (non moving), loaned me a hitch pin (that was returned), met me outside to help with the return. Overall ,can't thank them enough for the help.
Timothy WVery friendly and helpful people
charles sGreat customer service. Equipment pickup was simple and fast.
Edward TEveryone was very friendly and helpful.
scott wAvailable physical space for parking is the biggest issue at this location as it is also an automotive tire sales & service facility. Additionally a major road construction and drainage project is underway that impacts this dealer’s property and is exacerbating the parking space shortage. Fortunately the project will be moving past this dealer soon. The personnel at this facility were extremely courteous, customer focused, efficient, helpful, professional and their ability to work on the customer’s behalf helped in minimizing the parking space issue in my judgment.
bo rThis was the best experience with UHaul!! I would definitely recommend Chico’s as the place to go!
Jeff MClean the truck! It was water in the handles…and dirt and mud on the back of the truck.
Ryan PCHICOS SHOP IS MY LOCAL U-HAUL; ALWAYS DOES GREAT WORK AND QUICKLY.
LAWRENCE ENo problems. It was great.
Douglas BNot a good location to pick up.
Sandeep PI was very pleased with everything! Keep up the good work!
Roberta SGreat customer service at this location
Douglas CThe owner was polite and friendly
FREDERICK LWhen I booked this through calling Uhaul directly, they said this location did not open until 11am on Sat, 5/14. When I arrived at 10:30am, the location was not only open, but the employee said they open at 8am. Uhaul needs to update their records on this location's store hours.
TERESA CThis was not chicos fault. This was the 5th pickup location that was giving to us within 36 hours. We were on our way to pick the truck up and called to drive in pick up in a different location across town. I spoke to 3 different people to get help and recieved ZERO assistance. We will never use Uhaul again.
Kristy PGreat customer service!!!
Frederick MI did everything online and it made the pick up quick and easy.
Eddie CHire better managers is a start. It’s mind boggling that as large of a company as Uhaul is that customer service at both locations I visited in Georgia was so terrible. Someone at each Uhaul location should daily track the pickups and returns of vehicles and let your customers know if vehicles are Not available and then perform the leg work to make other arrangements for the people who keep You in business. I ultimately think none of your employees I dealt with in Georgia could care less if the experience is good or not and obviously could care less if the vehicles are ready for pick up, even if they were reserved with plenty of time in advance.
Michael TQuick and easy Drop off.
DAVIS FNothing, All was great.
Don WGreat service, quick, did not waste my time. In, got the job done, out.
LAWRENCE ENot very good customer service. Helpful getting trailer hooked up though.
Steve BI asked the national reservation agent for the Pelham store. When I checked with Pelham store they said they did not have my reservation, saying it was at best Vestavia and they said it’s not here at the alabaster store. Very disappointing. I lost a lot of valuable time at work chasing the truck all over town
larry yThe check engine light was on, family following me told me the brake lights did not work. In todays serious times clean the trucks and check to make sure all needed features are working. I needed to move and felt unsafe with the brake lights out.
Syderia FBetter location
LINDA JFix the dam lights they never work on the last 5 I’ve rented
Ricky Halways nice and quick
Shanna VI requested a 10 foot truck never got that was told I was getting a 12 foot truck never got that had to take a 20 foot truck only thing I could do. So for the next customers U-Haul needs to let people know that the type of truck you want you will never get.
William BNothing was freat
Jim EExcellent customer service and I would highly recommend this location for trailer rental.
Stephen BCheck the tires and air conditioning in trucks.
Antoine HExcellent Service!
RICHARD SThey have the wrong return date/time on receipt. I turned they haul in on 6/1/2021 at 11p.m. & they have on the receipt 6/3/2021 at 10:54 a.m. & that is incorrect date & time..
berneshia pDidn’t have contact with anyone, they were closed.
JOSHUA L