Customer Reviews for Chicos Detail Shop
(U-Haul Neighborhood Dealer)

273 reviews

8801 Hwy 119   Alabaster, AL 35007

(205) 621-7873

Hours

  • Mon–Sat
    11 am–5:30 pm
  • Sunday
    Closed

Services at this Location:

Contact Us

(205) 621-7873

8801 Hwy 119
Alabaster, AL 35007

Services at this Location:

Hours

  • Mon–Sat
    11 am–5:30 pm
  • Sunday
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Kenneth S. 
Rating:
5.0

CHICOS SHOP IS MY LOCAL U-HAUL; ALWAYS DOES GREAT WORK AND QUICKLY.

LAWRENCE EDWARD L. 
Rating:
5.0

Customer did not leave a comment.

Jayla R. 
Rating:
5.0

Customer did not leave a comment.

MARQUITA B. 
Rating:
5.0

Customer did not leave a comment.

Rena M. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth B. 
Rating:
5.0

Customer did not leave a comment.

CARL G. 
Rating:
5.0

No problems. It was great.

Douglas B. 
Rating:
5.0

Customer did not leave a comment.

Martha N. 
Rating:
1.0

Not a good location to pick up.

Sandeep P. 
Rating:
5.0

Customer did not leave a comment.

Charles M. 
Rating:
5.0

Customer did not leave a comment.

Kevin R. 
Rating:
4.0

Customer did not leave a comment.

William T. 
Rating:
5.0

Customer did not leave a comment.

Aaron D. 
Rating:
5.0

I was very pleased with everything! Keep up the good work!

Roberta S. 
Rating:
5.0

Great customer service at this location

Douglas C. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN L. 
Rating:
5.0

The owner was polite and friendly

FREDERICK L. 
Rating:
4.0

Customer did not leave a comment.

Aaron K. 
Rating:
5.0

Customer did not leave a comment.

Scott S. 
Rating:
5.0

When I booked this through calling Uhaul directly, they said this location did not open until 11am on Sat, 5/14. When I arrived at 10:30am, the location was not only open, but the employee said they open at 8am. Uhaul needs to update their records on this location's store hours.

TERESA C. 
Rating:
5.0

Customer did not leave a comment.

Karen L. 
Rating:
5.0

Customer did not leave a comment.

Johnny M. 
Rating:
5.0

Customer did not leave a comment.

DAVID H. 
Rating:
5.0

Customer did not leave a comment.

Seth K. 
Rating:
2.0

This was not chicos fault. This was the 5th pickup location that was giving to us within 36 hours. We were on our way to pick the truck up and called to drive in pick up in a different location across town. I spoke to 3 different people to get help and recieved ZERO assistance. We will never use Uhaul again.

Kristy P. 
Rating:
5.0

Great customer service!!!

Frederick M. 
Rating:
5.0

I did everything online and it made the pick up quick and easy.

Eddie C. 
Rating:
4.0

Hire better managers is a start. It's mind boggling that as large of a company as Uhaul is that customer service at both locations I visited in Georgia was so terrible. Someone at each Uhaul location should daily track the pickups and returns of vehicles and let your customers know if vehicles are Not available and then perform the leg work to make other arrangements for the people who keep You in business. I ultimately think none of your employees I dealt with in Georgia could care less if the experience is good or not and obviously could care less if the vehicles are ready for pick up, even if they were reserved with plenty of time in advance.

Michael T. 
Rating:
5.0

Customer did not leave a comment.

SHERYL R. 
Rating:
5.0

Customer did not leave a comment.

Skie M. 
Rating:
5.0

Quick and easy Drop off.

DAVIS F. 
Rating:
5.0

Customer did not leave a comment.

Stanley D. 
Rating:
5.0

Nothing, All was great.

Don W. 
Rating:
5.0

Great service, quick, did not waste my time. In, got the job done, out.

LAWRENCE EDWARD L. 
Rating:
5.0

Customer did not leave a comment.

Karla C. 
Rating:
2.0

Not very good customer service. Helpful getting trailer hooked up though.

Steve B. 
Rating:
4.0

I asked the national reservation agent for the Pelham store. When I checked with Pelham store they said they did not have my reservation, saying it was at best Vestavia and they said it's not here at the alabaster store. Very disappointing. I lost a lot of valuable time at work chasing the truck all over town

larry Y. 
Rating:
5.0

Customer did not leave a comment.

Lou H. 
Rating:
2.0

Customer did not leave a comment.

Stephen P. 
Rating:
5.0

Customer did not leave a comment.

IMANI C. 
Rating:
4.0

Customer did not leave a comment.

Bobby L. 
Rating:
3.0

The check engine light was on, family following me told me the brake lights did not work. In todays serious times clean the trucks and check to make sure all needed features are working. I needed to move and felt unsafe with the brake lights out.

Syderia F. 
Rating:
5.0

Customer did not leave a comment.

DAVID D. 
Rating:
5.0

Customer did not leave a comment.

Rayme B. 
Rating:
2.0

Better location

LINDA J. 
Rating:
4.0

Customer did not leave a comment.

margaret L. 
Rating:
5.0

Fix the dam lights they never work on the last 5 I've rented

Ricky H. 
Rating:
3.0

Customer did not leave a comment.

Bill O. 
Rating:
3.0

Customer did not leave a comment.

Elizabeth F. 
Rating:
5.0

always nice and quick

Shanna V. 
Rating:
4.0

Customer did not leave a comment.

STANLEY M. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE EDWARD L. 
Rating:
3.0

I requested a 10 foot truck never got that was told I was getting a 12 foot truck never got that had to take a 20 foot truck only thing I could do. So for the next customers U-Haul needs to let people know that the type of truck you want you will never get.

William B. 
Rating:
5.0

Nothing was freat

Jim E. 
Rating:
5.0

Customer did not leave a comment.

BLANE C. 
Rating:
4.0

Excellent customer service and I would highly recommend this location for trailer rental.

Stephen B. 
Rating:
3.0

Check the tires and air conditioning in trucks.

Antoine H. 
Rating:
5.0

Excellent Service!

RICHARD S. 
Rating:
3.0

They have the wrong return date/time on receipt. I turned they haul in on 6/1/2021 at 11p.m. & they have on the receipt 6/3/2021 at 10:54 a.m. & that is incorrect date & time..

berneshia P. 
Rating:
5.0

Didn't have contact with anyone, they were closed.

JOSHUA L. 
Rating:
5.0

Customer did not leave a comment.

mark W. 
Rating:
5.0

Very good customer service on both ends

Gary W. 
Rating:
5.0

Would use again.

LINTON B. 
Rating:
5.0

Very efficient

Frederick M. 
Rating:
5.0

Customer did not leave a comment.

Deborah H. 
Rating:
3.0

Require higher standards at all levels for every place renting the equipment.

GREGORY E. 
Rating:
5.0

Customer did not leave a comment.

MacKenzie C. 
Rating:
5.0

Customer did not leave a comment.

Mark T. 
Rating:
4.0

The rental facility experienced difficulties with the U-Haul application. My impression was that the app can be finicky. I was not inconvenienced and my rental was processed in a timely manner. The staff was kind and courteous. The staff gets 5 stars. Maybe U-Haul can improve the application for their facilities.

James R. 
Rating:
5.0

Very friendly staff!

Mark S. 
Rating:
3.0

Cab was dirty. Trash in passengers seat.

Rose F. 
Rating:
1.0

Better checkin processing and improve communication to provide clarity on pricing and policies.

Raven B. 
Rating:
3.0

the online check-in process took over 20mins. I would expect a more streamlined process if it's being offered.

David C. 
Rating:
5.0

Customer did not leave a comment.

edna T. 
Rating:
2.0

Location did not exist!! Waited on hold for hours and then had to drive further away to another location to drop off.

Alexa H. 
Rating:
2.0

They had 5 trailers and I only found one that had decent tires on it. I had to check in through a garage repair shop, and give my information over their phone to someone, not good Covid process.

Gary P. 
Rating:
4.0

Customer did not leave a comment.

Douglas S. 
Rating:
5.0

Very organized pick up

James S. 
Rating:
5.0

Customer did not leave a comment.

jason C. 
Rating:
3.0

The owner of the business just watch and waited until I went in and ask someone to help me he was busy changing tires so I waited until he finished I guess the owner doesn't help his customers!!!!!~

daniel P. 
Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
5.0

The UHaul Rental at Chicos Alabaster, Alabama was the best ever. Hassle free. So easy to check in and out. Life perk

Mark R. 
Rating:
5.0

Customer did not leave a comment.

Lowell C. 
Rating:
5.0

Easy in and out.

William W. 
Rating:
5.0

All good.

ramon S. 
Rating:
4.0

Customer did not leave a comment.

jonathan W. 
Rating:
2.0

I reserved online and it didn't work. Had to get local person to help.

Michael M. 
Rating:
1.0

Prepaid rental.Rented from the big uhaul store in Vestavia,Al I was on my way to pick up the trailer when I received a text message say I had to now pick up the trailer.20 miles away. I waited almost an hour to get some one at this place to hook the trailer up!If that the best you have to offer,I wont rent from uhaul again!

Dannis D. 
Rating:
5.0

Customer did not leave a comment.

Jamesia S. 
Rating:
3.0

Customer did not leave a comment.

Rob P. 
Rating:
5.0

Customer did not leave a comment.

Alvin J. 
Rating:
2.0

I called multiple times to confirm availability and seating arrangement. Was told the truck would accommodate 3 individuals. One person said it was a bench seat and the other person said it was two bucket seats with a small center seat. When i picked it up it was for 2 persons maximum and we had to work out a last minute plan to have someone drive a car out of state with us which was inconvenient and costly.

Jamie T. 
Rating:
3.0

Customer did not leave a comment.

trudy G. 
Rating:
5.0

Everything was great, no problems at all. I enjoyed the experience.

CLARENCE D. 
Rating:
3.0

Did not enter the building so could not reply on the inside condition

Rodney H. 
Rating:
5.0

Nothing customer service was great and friendly.

andrew N. 
Rating:
1.0

The employees spoke Spanish. We finally found a translator but he could not figure out the paperwork. They said take the truck and U-Haul would email the paperwork later that day. BUT THEY GAVE US THE WRONG TRUCK. (which made returning the truck a mini-nightmare and also cost us more because it was a bigger truck). And no one sent contract or paperwork to show we had actually rented the truck, even after I contacted U-Haul and asked for help later that day.

louann S. 
Rating:
4.0

No problems satisfied thank you

rhonda T. 
Rating:
5.0

The battery died. Could not get help from the return Dept to help Pretty upset about that situation

mary R. 
No reviews have been submitted for this location.

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