Customer Reviews for Chicos Detail Shop
(U-Haul Neighborhood Dealer)

348 reviews

8801 Hwy 119   Alabaster, AL 35007

(205) 621-7873

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(205) 621-7873

8801 Hwy 119
Alabaster, AL 35007

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Nothing, service was excellent !

Charles M 
Rating:
5.0

Customer did not leave a comment.

Richard Y 
Rating:
5.0

Location was closed at drop off, so there was no interaction. No issues at all. Thank you!

Randy D 
Rating:
5.0

It was in good condition did find a nail in right rear tire

john b 
Rating:
5.0

Customer did not leave a comment.

sandra s 
Rating:
5.0

Customer did not leave a comment.

James E 
Rating:
5.0

They had my rental ready to roll, got me in and on my way. Super convenient location. Thanks Chico!

Christopher B 
Rating:
5.0

Staff was helpful and friendly.

jeff h 
Rating:
3.0

Provide them with Dollies that don’t have busted wheels… my husband had to work twice as hard to move appliances as he should have

Kaylee B 
Rating:
5.0

YOUR TRAILER WORK GREAT, TRAILER PULLED GREAT FOIIOWED MY TRUCK WITHOUT SWAYING ..I LOADED MY MOWER TO THE VERY FRONT OF TRAILER .

james j 
Rating:
2.0

I order online but then I need to talk to someone at U-Haul over the phone before I can get my trailer. Phone call was to confirm what I already supplied online, destination, decline insurance etc. Please improve this process.

David M 
Rating:
3.0

Customer did not leave a comment.

ANNETTE M 
Rating:
5.0

Very convenient location; very convenient to "self-pickup". Truck (15') was clean and gassed up - ready to go. Only request is: please double check when a customer orders moving blankets/pads; I ordered (and thus paid for) 6 and only got one.

RICHARD I 
Rating:
5.0

Muy buen servicio exelente

Eric M 
Rating:
4.0

Can't think of anything at this time. Counter Service Personnel made the check out and check in process nice and painless :-)

Earnest R 
Rating:
5.0

Customer did not leave a comment.

Tara B 
Rating:
5.0

Customer did not leave a comment.

Amber P 
Rating:
1.0

Customer did not leave a comment.

DAVID G 
Rating:
5.0

Experience was great

David J 
Rating:
5.0

Customer did not leave a comment.

Steven P 
Rating:
5.0

Customer did not leave a comment.

Brian M 
Rating:
5.0

Customer did not leave a comment.

AIDAN C 
Rating:
2.0

U-Haul customer service was terrible. I had to contact cs 3 times at the time of pickup. First was the site wouldn’t allow me to sign in, then twice trying to get the truck assigned to me. I reserved the truck several days ahead of time yet it still wasn’t assigned. Contacted cs to extend the truck and was told it wasn’t available yet i could go online and reserve the same truck at the same location to be picked up right away.

Marcia P 
Rating:
4.0

I reserved a truck online a few days before the needed pick up day and that truck was never returned and they only have 1 truck available. It was the 26 foot and much bigger than I needed. So that was aggravating.

Meaghan O 
Rating:
4.0

They were very helpful to have my truck ready.

Leroy R 
Rating:
5.0

Customer did not leave a comment.

Marvin W 
Rating:
5.0

Customer did not leave a comment.

chris w 
Rating:
4.0

Customer did not leave a comment.

Emily F 
Rating:
4.0

Customer did not leave a comment.

Chris W 
Rating:
5.0

Customer did not leave a comment.

Candace D 
Rating:
3.0

Please include photos and details of the entire pick up process and where the truck is located. I spent 30 minutes thinking no truck had been left for me calling multiple numbers until I found the truck hidden behind the building. Then I had to wait longer for an employee to show up when that was indicated I wouldn’t have to. I ended up losing 45 minutes of my time.

Morgan T 
Rating:
5.0

Customer did not leave a comment.

Calvin H 
Rating:
5.0

Customer did not leave a comment.

Christopher C 
Rating:
5.0

Customer did not leave a comment.

Christopher C 
Rating:
5.0

Customer did not leave a comment.

Lisa T 
Rating:
5.0

Customer did not leave a comment.

Brian L 
Rating:
5.0

Customer service representative was very pleasant and polite and ready to help me check my truck in.

Lisa T 
Rating:
5.0

Customer did not leave a comment.

Richard R 
Rating:
5.0

The U-Haul personal was very helpful.

Keith G 
Rating:
5.0

Customer did not leave a comment.

julia s 
Rating:
4.0

Ok

CARL L 
Rating:
5.0

Great girl to work with.

CONNIE B 
Rating:
2.0

No contract information was provided onsite. I did receive it via email however no employee did a visual check of the vehicle and only advised me to bring the truck back with the same amount of gas. 4-5 days after returning the truck I am contacted by Uhaul advising the rental had nit been completed and the truck had not been returned. I provided all information per the request but it makes me wonder about the business from where I rented the truck. To not check the truck back in, it makes me look as though I had not returned the truck when I had. Not good business.

William P 
Rating:
5.0

Customer did not leave a comment.

Randall T 
Rating:
5.0

Customer did not leave a comment.

Michael Y 
Rating:
5.0

Customer did not leave a comment.

BOBBY S 
Rating:
5.0

Customer did not leave a comment.

Rowdy T 
Rating:
5.0

Customer did not leave a comment.

Elsie J 
Rating:
4.0

Customer did not leave a comment.

Nora T 
Rating:
3.0

Customer did not leave a comment.

Kim A 
Rating:
3.0

Customer did not leave a comment.

Jack W 
Rating:
2.0

The tires on the trailer were bald and showing the cords on them. This could have resulted in a serious accident. I’m just glad I was not going very far. I have photos of the tires.

Kenny L 
Rating:
5.0

Customer did not leave a comment.

Amber L 
Rating:
5.0

The staff was extra friendly and very helpful. Highly recommend this location. Overall great experience.

Christopher D 
Rating:
5.0

The owner of this location was very friendly and helpful. Prompt service.

Pamela R 
Rating:
5.0

very nice very professional and knowledgeable got us check in quickly we will definitely use this location for all our truck beeds

George C 
Rating:
5.0

Nothing. They were very professional and helpful.

Joseph P 
Rating:
5.0

Customer did not leave a comment.

Lynn W 
Rating:
5.0

Chico's was amazing to work with. Flexible to my situation (non moving), loaned me a hitch pin (that was returned), met me outside to help with the return. Overall ,can't thank them enough for the help.

Timothy W 
Rating:
5.0

Customer did not leave a comment.

Christina L 
Rating:
5.0

Very friendly and helpful people

charles s 
Rating:
5.0

Customer did not leave a comment.

Desmond C 
Rating:
4.0

Customer did not leave a comment.

Kay B 
Rating:
5.0

Great customer service. Equipment pickup was simple and fast.

Edward T 
Rating:
5.0

Everyone was very friendly and helpful.

scott w 
Rating:
5.0

Customer did not leave a comment.

Kamron E 
Rating:
3.0

Available physical space for parking is the biggest issue at this location as it is also an automotive tire sales & service facility. Additionally a major road construction and drainage project is underway that impacts this dealer’s property and is exacerbating the parking space shortage. Fortunately the project will be moving past this dealer soon. The personnel at this facility were extremely courteous, customer focused, efficient, helpful, professional and their ability to work on the customer’s behalf helped in minimizing the parking space issue in my judgment.

bo r 
Rating:
4.0

Customer did not leave a comment.

timothy f 
Rating:
5.0

This was the best experience with UHaul!! I would definitely recommend Chico’s as the place to go!

Jeff M 
Rating:
5.0

Customer did not leave a comment.

Damon N 
Rating:
3.0

Customer did not leave a comment.

Tracy C 
Rating:
4.0

Customer did not leave a comment.

linda D 
Rating:
5.0

Customer did not leave a comment.

Adam M 
Rating:
5.0

Clean the truck! It was water in the handles…and dirt and mud on the back of the truck.

Ryan P 
Rating:
5.0

Customer did not leave a comment.

Lorraine K 
Rating:
5.0

Customer did not leave a comment.

Kenneth S 
Rating:
5.0

CHICOS SHOP IS MY LOCAL U-HAUL; ALWAYS DOES GREAT WORK AND QUICKLY.

LAWRENCE E 
Rating:
5.0

Customer did not leave a comment.

Jayla R 
Rating:
5.0

Customer did not leave a comment.

MARQUITA B 
Rating:
5.0

Customer did not leave a comment.

Rena M 
Rating:
5.0

Customer did not leave a comment.

Elizabeth b 
Rating:
5.0

Customer did not leave a comment.

CARL G 
Rating:
5.0

No problems. It was great.

Douglas B 
Rating:
5.0

Customer did not leave a comment.

Martha N 
Rating:
1.0

Not a good location to pick up.

Sandeep P 
Rating:
5.0

Customer did not leave a comment.

Charles M 
Rating:
5.0

Customer did not leave a comment.

Kevin R 
Rating:
4.0

Customer did not leave a comment.

William T 
Rating:
5.0

Customer did not leave a comment.

Aaron D 
Rating:
5.0

I was very pleased with everything! Keep up the good work!

Roberta S 
Rating:
5.0

Great customer service at this location

Douglas C 
Rating:
5.0

Customer did not leave a comment.

STEPHEN L 
Rating:
5.0

The owner was polite and friendly

FREDERICK L 
Rating:
4.0

Customer did not leave a comment.

Aaron K 
Rating:
5.0

Customer did not leave a comment.

Scott S 
Rating:
5.0

When I booked this through calling Uhaul directly, they said this location did not open until 11am on Sat, 5/14. When I arrived at 10:30am, the location was not only open, but the employee said they open at 8am. Uhaul needs to update their records on this location's store hours.

TERESA C 
Rating:
5.0

Customer did not leave a comment.

Karen L 
Rating:
5.0

Customer did not leave a comment.

Johnny M 
Rating:
5.0

Customer did not leave a comment.

DAVID H 
Rating:
5.0

Customer did not leave a comment.

Seth K 
No reviews have been submitted for this location.

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