Truck needed wiper blades, inside cab had dog hair and trash. Truck wasn't on full. I had made reservations and wanted to change drop off location in Panama City Beach Florida. Both locations said I would be charged $400, what a rip off, so I have to drive 18 miles out of my way to return. Then you guys charge me $7.70 for a gallon of gas. Poor customer service at both locations, you could tell at both location the inside workers weren't happy.
Daniel H
Chicos Detail Shop
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Alabaster, AL 35007
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Nothing everything went well
Robert AThey were great and professional and helped me back the trailer in perfectly!
Aaron PCheck for nails in the tire and tire tread checks. I had to stop and pay 3.00$ at an air pump machine to air up the tire that had a nail in it.
Lance GKeeping the reservation was very confusing. We were contacted three times to swap out for a different size truck due to the size needed not being available. We were contacted two times in regards to U-Haul wanting us to transport trailers and car haulers to our drop off location and U-Haul not comping the gas mileage but we were not entitled to use the extra equipment we would be hauling. We turned in a day early with less mileage than given without receiving any type of refund. The employee at the drop off location was quite unpleasant to deal with. Wanted me to leave the truck before drop off inspection and stated we will send you a final email. I waited until the final inspection was complete.
JO D