Customer Reviews for Chilcotin Handi Mart
(U-Haul Neighborhood Dealer)

Rating:

3.0

Closed at 4 so the poor guy at the counter was so confused. The app instructions did not work. And the location was out of town so cost me even more in gas and mileage to get there. This is not the location’s fault.

Rating:

5.0

Really good customer service

Rating:

5.0

Sanmeet And Nikhil, was great he helped a lot. Location was good to drop off the truck and trailer

Rating:

2.0

Better maintenance of the vehicles being rented need to be done. As we given a rental truck that both of the wheel well hatches inside the cargo area above the rear tires leaked and allowed muddy water to get in the inside of the cargo area and damage our new $2000 king size bed mattress and 1 box spring.

Rating:

4.0

I was complimented on my excellent job of parking such a large vehicle

Rating:

3.0

It's not the locations, it's U-Haul overall, I will not recommend U-Haul.

Rating:

3.0

The truck was discussing with garbage food wraps in cup holders floor and pop all over Children stickers all over the dashboard, steering and windshield

Rating:

3.0

Good vehicle, well maintained, and clean to drive. The only comment I have was the truck was at a quarter full when I picked it up. I believe it is so much better if it was full. Thank you will be using your services in the near future.

Rating:

2.0

I called ahead of time to confirm if my truck was on site and available. The attendant said yes. When I arrived, they did not have the truck. I was told I could wait 4 hours for my truck, or pay extra for a larger truck. Given my tight schedule, I paid extra for the larger truck. It was boxed in on the lot and took some time to move. I was delayed over an hour due to this issue.

Rating:

1.0

Woman is NOT friendly. The store is supposed to open at 7:30, my appointment was at 8 for pickup, she arrived at 8:20. There 2 of the exact same trailers in her lot, I asked which one to take, she told me there was only 1 in her lot, so I took the one closest to where I was parked. Very unprofessional over all.

Rating:

3.0

Everything on the trailer was good, hubs were loose and had no one that was able to fix it before we had to leave. Would be a good idea to leave these things with a spare tire so you aren’t stranded somewhere waiting for a tire shop to bring a spare.

Rating:

1.0

The car trailer I towed did not have lights working I mentioned it and the store clearck was like oh yah they are not working I was like maybe you should consider not renting it out till it's fixed! Very disappointed

Rating:

5.0

happy with the Trailer I rented! the price was right!

Rating:

4.0

The drop off location was a small general store with several u-haul trucks in stock.A decent place.Maybe the store should have 2 people to work.Would make it more effecient.

Rating:

1.0

The truck was not well maintained, had to pull over several times due to overheating & had to go to a mechanic on our trip, which caused a delay and needed to stay in a hotel as our apartment only allows move in during certain time slots

Rating:

4.0

The truck was old loud and outdated

Rating:

2.0

Paid for furniture dolly and blankets; did not receive them. My fault I suppose, should have checked the back of the truck before we left. Was overcharged for mileage— the agent overestimated our mileage and billed us before the truck was returned.

Rating:

5.0

The emails never came through to me until after I returned the truck

Rating:

3.0

Tell people when they order a truck , that it is going to be available. That is the whole reason for making the reservation. I received my phone call the day before telling me I was getting a 20 ft truck , when I had ordered a 26 ft one. I had to leave stuff behind and change the ferry reservation. Being told at the last minute was a real inconvience !

Rating:

1.0

The truck was dirty. The person had no idea what she was doing. I located both pieces on my own.

Rating:

5.0

The small trailer was perfect for what I needed to move.

Rating:

5.0

Nothing really I came in and need one for 6hrs. And the people were good because the truck was rented for 8am and she trusted me that I would have it back for 10pm . I really appreciate it and thank you very much I would recommend you any time

Rating:

4.0

I didn’t get the dolly in the truck, I paid for.

Rating:

4.0

Super friendly kind personal

Rating:

1.0

Have the right requested trucks available when they're supposed to be!!! This location is notorious in town for NEVER having the requested truck size available. It was the same when I moved 3 years ago..and it was the same this most recent move. I am sure you can do better. My rating does NOT reflect the service by the employee at the Handimart.. she was very nice.. explained everything to me very clearly and was very helpful.

Rating:

3.0

Well some people are not meant for working with the public. Sadly the service was rude she was sharp toned and made me feel like serving me was a waste of her time and most inconvenient. Maybe the company should bring more staff in, maybe this lady had way to much responsibility with uhaul and her regular duties.

Rating:

3.0

Teach the staff how to navigate U-Haul’s computer booking/return system.

Rating:

1.0

The unit was dirty, and stuck to the ground.the person didn't have a jack to lift the unit so it took us 4 adults to hook it up. It was parked down a hill and was very unsafe.

Rating:

1.0

The parking area was not ploughed of the snow and the truck was stuck

Rating:

1.0

Trailer was frozen to the ground covered in snow the left turn light was out all the rest was working and then they complained where I parked the Trailer after never even looked to make sure there was no damage and they were rude to me and my wife I will not be going there again

Rating:

1.0

The staff was very knowledgeable. She was unable to enter my truck drop off. So my order was enter as if I dropped the truck off a day late.

Rating:

3.0

When you know you are renting a uhaul it would be better if it was ready instead of having the customer dig it out of the snow it was frozen in the ground and the agent could have better manners instead of being rude and accusing the customer of stealing the trailer

Rating:

3.0

It is winter in the Cariboo and I think the 15 van was great but should have better winter tires on the rear . It worked very well for me as the weather got quite mild and the snow and ice melted considerably to what it had been at the time of my rental .

Rating:

5.0

Very good service.

Rating:

3.0

Seems that there were extra charges as my quoted amount came in at 49.00 and when all done it cost me over 130.00 including having the extra of trying to match the gas in the vehicle, instead of having these rentals at three quarters or half a tank of gas why not have them full , instead of cheating the customer out of more money aswell as charging .99 cents a km , pick one not both even the government doesn't charge that

Rating:

1.0

The after hours last was extremely rude and was not helpful, she kept telling me i was late but i had paid till the 21st , I said online i may be able to bring the trailer back on the 20th at 2pm but due to getting a flat tire and dealing with U-Haul roadside assistance for 3 hours to get a new tire i didin't make it by 2 i made it by 4:30, still 1 day ahead of what my contract was due to do it off. I am extremely frustrated from the experience i received at this drop off location from this lady and through this whole ordeal feel that i need to be reimbursed for getting equipment that wasn't obviously quite roadworthy by blowing a tire so fast and i hardly had any weight in the trailer. Right now I'm extremely agitated and bothered by this rental experience

Rating:

5.0

Thank you every thing went well.

Rating:

1.0

We are in western middle Canada, extremely cold and winter conditions. The 5 ton truck had Arizona summer tires on it, so we could not drive to our original destination. Very dangerous truck for Canadian winters. We would Not recommend uhaul trucks for Canadian driving. They should be reported as Dangerous! Side not* Staff were very helpful and friendly.

Rating:

1.0

The online reservation process was clear and easy to complete. Although the site staff added an extra $10 to the online insurance quote. Equipment should be parked in a level lot. This rental location is in a community that has harsh and long winters and the tires on the trailer are not adequate for winter driving. No lighting at location which makes pre and post trips difficult.

Rating:

3.0

This location could not enter the information good enough to match the printed out computer quote with confirmation number. The price was more than double the online quote. Discrepancy was not fixed until after I returned the equipment. Very annoying and memorable. They blamed it on U-haul and your computer system.

Rating:

5.0

The pea gravel in the back yard is a poor idea hard to get any traction without sinking in or spinning out 4/4 required

Rating:

3.0

Light cable was too short to plug into any vehicle(about 2 feet away from the tongue)… I had to run out and buy my own cable. I have never had to do that before with U-Haul Other than that great trailer! Super clean and in really good shape.

Rating:

4.0

I wanted a 15ft truck in 100 Mile House. I phoned uhaul a week before to change my two to two days and they said the was not 15ft truck in 100 Mile. So they gave me a 20ft truck then at same price. Then day before I phone local dealer and the truck got stolen and there was nothing available in 100 Mile. So next location was William's Lake. 70km away. My friend picked it up but this was a big hassle to get both names on. And the uhaul rep said I would only get billed for one day but I got billed for 2 away now. I need to phone back. And see if this gets changed. It really sucks that you line your people up to help move and then your truck is not there. My son came 500km to help. And Daughter 250km. Was very frustrating.

Rating:

5.0

There is a gross discrepancy with Uhaul's mileage calculation. Today I rented a 10ft truck and sought to go to dispose of some excess items. The store is 2.8km from my house. I picked up the truck and went to my house. I then travelled 11km from my house to the dump and back, so that's 22km. I then made a second trip to the dump (11km) and then went straight back to the store which is 14km away from the dump. In total, my mileage should be 49.8 or approximately 50km. To my surprised when I returned the truck the odometer read a 59MILES total travel, which would be 94km if we are to convert it. I spoke with the lady at the store and she advised me that they do not have jurisdiction over that and that I should contact the 1800 number. I'm here still awaiting a call to rectify this glaring inaccuracy.

Rating:

4.0

No one checked the uhaul to make sure it was good to go or helped me unhook the uhaul from my car. I asked for help and the person working said they could not help me and i would need to just do it myself.

Rating:

3.0

My feedback has nothing to do with the pickup location, but with your company. I reserved a large trailer a month prior to moving, only to be called the day before, saying that it wasn't available, only a smaller trailer. Then the morning that I was supposed to be moving, I got a call from the pickup location telling me that there was no trailer and they didn't know why Uhaul main office had told me there was one. The only trailer was 3 hours away. Why even do reservations? The whole system is a joke.

Rating:

5.0

The staff was awesome

Rating:

5.0

A Bit Slow At The Counter Because Your Programming And Or App Is Not Running At Efficient Level. But All In All A Good Deal....ROBB

Rating:

5.0

Had a slight set back during pickup, the tail light was not working. Needed to wait 2 hours(not a big deal) to get it fixed. The wire had been broken by the previous user, and a new pig tail needed to be installed. Small things like that should be inspected prior to rental

Rating:

1.0

What kind of people do you hire at this location. This one obese lady could barely keep her shit together to help finalize our reservation and pick up the uhaul we were there for 45 minutes she had to keep pausing to take a break and was uncertain of almost all details. She needs to be put on disability if she can’t function like a semi normal person that is just horrible service and whoever allows her to run the desk at this location for uhaul should be under scrutiny no wonder there is a sign saying anyone who is rude will be asked to leave! I guarantee the reason why they put that sign up is because everyone is tired of dealing with someone who can barely Do her job and not well at that. Very frustrating won’t be using uhaul again and will be spreading the word on this pathetic service!