Just exceptionalErickson M.
Customer Reviews for Childress Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Glenn G.
Childress Automotive U-Haul was quick, efficient, and very helpful / accommodating in getting me hooked up (trailer) and on the road.Chris C.
Customer did not leave a comment.patrick K.
Customer did not leave a comment.Melissa K.
Customer did not leave a comment.Jd S.
The gentleman who waited on us was very friendly. The truck was clean and in good working condition.Michael E.
Customer did not leave a comment.Steven B.
Customer did not leave a comment.charles F.
Very nice gentleman...alex B.
A lot of ice by truck and lock boxes made it slippery, especially getting in/out of cabDerrick B.
Top notch equipment and service.Edward K.
Customer did not leave a comment.jerry W.
Customer did not leave a comment.MIKE G.
Great Guys At Childress!!! It was our first time renting a trailer as we've always owned them. My wife called and reserved it and it was there ready to go on the date we needed it. Worked out great, easy check out and return, clean and it good working order. Thanks Guysgerise B.
More communication during the contactless approval process. We were kind of wondering what was going on.Susan S.
My average rating has absolutely nothing to do with Childress Automotive. U-Haul as a company has lost my business for any future rentals. I own a flooring company, and have had 2 of the worst experiences with a company I can remember back to back 2 days straight. First, it took 3 transaction for a trailer rental at the Hoffman Estates location, and 1 hour of my time to go to Home Depot for the hitch reducer that the rep was not observant enough to notice until after all 3 transactions to rent me a trailer, sell me a hitch, and sell me the straps that I asked for with the trailer. The following day, after 5 SCAMMY advertisements on your website before I could even place my order, Childress Automotive was unable to fulfill the 6x12 trailer order for over an hour due to U-Haul website issue. THEN, I get a bill with an extra $20 in pad-wraps and a lift truck that I used NEITHER OF, nor were they even in the open-top trailer that I rented. Thank you for showing what an excellently run (sarcasm) this is, and pushing me toward smaller rental businesses in the area that actually value customer service. I will tell everyone/anyone I know to stop using U-HAUL in the future. Get your shit together.David C.
Customer did not leave a comment.Jenna E.
Customer did not leave a comment.James C.
Customer did not leave a comment.KURT W.
Customer did not leave a comment.Robert C.
Great place to rent a U-Haul. Friendly and great customer service!Stacy G.
Customer did not leave a comment.luis B.
Customer did not leave a comment.Nicholas F.
Although we could not tell prior to placing our items in the trailer, the floor was covered in gray grease that is now all over our luggage and baby items. Very dissatisfied with our experience.Eric O.
Customer did not leave a comment.Tim W.
we were not told that you pick up location had changed. Were sent to 2 different locations after we went to the original location. There was not communication to us after an email saying our pick up location may change. When we got to the original place, they sent us somewhere else that was wrong. Then we were sent to another location. It wasted 3 hours of our time plus all the traveling we had to do. Thankfully the final location was great. Getting there was terrible.Heather C.
Customer did not leave a comment.Douglas B.
Customer did not leave a comment.Jocelyn S.
You can start with training everyone that uses your product how to properly fill out a contract.Gwen S.
I rented a 2 axle enclosed trailer and it was perfect for the job I needed it for. It pulled effortlessly, the team at Childress was great.Per H.
Customer did not leave a comment.Timothy C.
Everything went smooth, love the easy and quick pick up processMichael Z.
Customer did not leave a comment.john T.
Customer did not leave a comment.Andrew M.
It took an hour for him to give me the keys to the truck. And the back of the truck was leaking, so all of my belongings got wet.Margo V.
Don't call the customer the day before pickup and tell them you don't have a truck for them. Customer reserved the truck 5 days prior. Not a good business practice.leilani L.
Customer did not leave a comment.Jose A.
Great service. I got there and had a reservation for a trailer I realized was too small for my project. Mr. Childress reconnected with someone to allow me to rent a larger trailer which allowed me to get the job done quickly and the trailer back to him with the rental time frame. Very easy to work with.Daniel M.
Customer did not leave a comment.Craig C.
Great experience dropping off!James L.
Professional and excellent serviceEdwin M.
Got charges for a dolly and pads that I never receivedAnthony C.
Customer did not leave a comment.Greg J.
The rental experience was horrible. Attempted to pick up a 24/7 rental. For some reason they had trouble with documents requested and submitted. Transferred me to customer service where I sat on hold for 1 1/2 hours. 1 1/2 hours!!! Customer service is a joke. There is none! Had movers hired and paid for through Uhaul waiting at the house while I'm trying to pick up the equipment. If you're going to have 24/7 pickup you must have the personnel available to support it if there is an issue. Would never recommend this service to anyone.DAVID G.
Quick, easy, and hassle freePaul J.
Customer did not leave a comment.Douglas T.
Customer did not leave a comment.Chris B.
The person that rent the tow dolly came out to check it out to make sure every part was ok to use.Eddy G.
Customer did not leave a comment.Matthew L.
The original pickup location was changed one day before I was to pickup the truck. The drive was an extra 30 miles and I had to go to a second location 15 miles away to pickup the pads as this location did not have any. You need to do a better job in getting the pickup location correct or having the truck delivered to where you said it would beDaniel C.
I requested a truck for 8am and in Crystal Lake or Dundee and received truck at 930 and in pingree grove, otherwise everything was good.James C.
These guys were great. I will definitely use them in the near future.CURTIS G.
Customer did not leave a comment.Cathy W.
Glad to know they are so close!Bill S.
Notta thingJeremy G.
My only complaint was-what was the point of holding a credit card number so I could pick a truck near my home. I had to go about 50 miles for the truck. Big deal-they gave me a 50 mile credit. But I still had to put 100 miles on my car to pick it up.Michael C K.
Country location, but he was nice and professional and had everything ready.Shannon N.
Once again, the computer system took excessively long to handle the checkout.Mike W.
Good as is.Todd W.
Customer did not leave a comment.Robert B.
Customer did not leave a comment.Brandon E.
Guys were late, but they called& were great!!mary A.
Very friendly, and very helpful. Would definitely use them again.Paul P.
Customer did not leave a comment.James N.
Customer did not leave a comment.Mike L.
Customer did not leave a comment.Jorge P.
Customer did not leave a comment.Maria C.
The only issue I had was when I went to pickup my rental. There was confusion as to my order which resulted in my not getting the necessary equipment I needed.David G.
Customer did not leave a comment.Stephen E.
Prompt quick friendly serviceMark C.
It would be nice to be able to drop trailer at a different location without a huge fee. I figure that must be a Uhaul corporate policy.brian B.
Customer did not leave a comment.Larry B.
Customer did not leave a comment.cynthia B.
Overall experience with UHaul was exceptional. Drove across country AZ to IL, no problems. Vehicle ran well with good gas mileage. Vehicle was very comfortable. Moving is not my favorite thing, but thanx to you it was a lot more pleasant! Two thumbs up!!????????David J W.
Improve the U Haul website it is terrible and full of wrong information . The people at this location saved the day for me.Bob P.
Customer did not leave a comment.Ryan K.
Customer did not leave a comment.Andrew W.
Customer did not leave a comment.Jenni H.
Check out process took 1 hour and 15 minutes do to either lack of knowledge on the person doing the check out process or the computer program. Was told by UHaul operator that I would receive a senior discount which would be applied at time of pickup, this was denied by on way support supervisor. Additionally, when I reserved I specifically asked if the box on the truck was 15' long and was told yes, because that is inaccurate, we were not able to get all of our load to fit in the truck which will cause an additional rental and trip later.Fredrick S.
Customer did not leave a comment.DAVE W.
Customer did not leave a comment.Michael C.
The attendant was GREAT and super helpful, but the computer system was slow and having issues. The truck was filthy on the inside i.e. sticky drinks spilled in and over the console and cup holders. It took a while for me to clean it up before I took the long 5 hour drive. Also, my original location was changed less than 48 hours before I picked up the truck. U-Haul did a great job letting me know that the location changed, but 1) this location opened at 8 am and my original pick up was 7 am and 2) this location was at least 30 mins further from my house. This was a hassle and caused me to fall behind which created a ripple effect throughout the rest of the day.La Chun L.
this has nothing to do with the location. Uhaul corporate is terrible. Told us that we could have a 26' truck to go one way. The day before the independent uhaul contact told me that couldnt happen. Huge inconvenience for me. Messed up all of my arrangements. I will not be recommending uhaul to anyone ever again. Without the local uhaul agents assisting me, I wouldn't have been able to make this work. Uhaul corporate was one of the worst to deal with and will never use them again.ASHLEY K.
Location directions are insufficient/incorrectl. Address is not compatible with standard navigational GPS. Update or expand the location descriptionHoward M.
Dropped off after hours.john T.
Customer did not leave a comment.Steve S.
Childress always provides excellent service.John L.
Greg Childress is top notch. Very helpful, efficient and friendly man. I highly recommend him and Childress Automotive!Yvonne B.
There was no wiper fluid and the windshield was really dirty. Otherwise great experience with the guy I worked with at the location.john W.
Customer did not leave a comment.Carol B.
Bait and switch? It was a lot further out of the way from the original store my reservation was made with. I was not familiar with the area and first location was where we were picking up our purchase from to move to a different state.Frances I. D.
I have rented her before and he always goes out of his way to help, he is very quick, and is always appreciative for the business! I refer people to him every chance I get!brian P.
Person checking the truck in was pleasant, helpful, and made me feel like I was dealing with professionals.Thomas R.
The drop off location is very convenient for me and thanks to the email that was sent by one of the Arizona uhaul representative's when I arrived at the drop-off location he knew I was bringing the trailer to they're location and was prepared for me to drop it off. Very quick and convenient. Great experience. Nice doing business with uhaul.Richard K.
The problem is I can not return the equipment rented from this U-haul location to different U-haul location.minh L.
Great customer service. Very nice and polite employees.Lindsay R.