Customer Reviews for Chipley Hardware
(U-Haul Neighborhood Dealer)

415 reviews

1163 Jackson Ave   Chipley, FL 32428
(Hwy 90)

(850) 638-9444

Location Hours

  • Mon-Fri: 7:30 am - 5 pm
  • Sat: 7:30 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(850) 638-9444

1163 Jackson Ave
Chipley, FL 32428
(Hwy 90)

Services at this Location:

Location Hours

  • Mon-Fri: 7:30 am - 5 pm
  • Sat: 7:30 am - 4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

No improvement necessary, everyone at Chipley Hardware is friendly, helpful and the process of renting here is simple and efficient.

Keith L. 
Rating:
5.0

Customer did not leave a comment.

Kristie H. 
Rating:
5.0

Chipley Hardware is an outstanding dealer. Truly an asset to Uhaul and the community. Vehicle was clean and service was excellent.

Chris B. 
Rating:
5.0

Customer did not leave a comment.

FELICIA H. 
Rating:
5.0

The man at Chipley Hardware got on the phone to his customer service right away and got the whole mileage thing fixed and was very helpful n the process. Quality all the way at this place.

Christopher M. 
Rating:
5.0

It was perfect. Thanks

Dennis L. 
Rating:
5.0

Customer did not leave a comment.

Joseph B. 
Rating:
5.0

A

Daniel K. 
Rating:
3.0

I rented the same truck twice a week apart. The first time I had made a comment on my check in that the coolant light came on and might have had a slow leak. I had to add coolant during the time I had the truck. The second time I got the same truck, I could tell it had not been moved from the first time I had it and right away after starting out, the coolant light came on. Same situation with no repair or check for a leak. Also when I went to furniture in the truck the second time a different person was working in the store. I did the mobile checkout and check in for the truck. When I went to return the key, the guy had no clue about the mobile check in process and gave me a hard time about having to check the odometer and fuel and everything. I told him that was all done already in the mobile process and he was very shocked. Questioned how I verified the odometer and fuel. A little training would go a long way.

CHRISTOPHER M. 
Rating:
5.0

Customer did not leave a comment.

BLAKE W. 
Rating:
1.0

Customer did not leave a comment.

Darrell S. 
Rating:
5.0

Customer did not leave a comment.

Blake W. 
Rating:
5.0

The gentlemen there are so nice!!!

Whitney R. 
Rating:
5.0

Customer did not leave a comment.

diana H. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

I was satisfied with the service.

LORENZO D. 
Rating:
5.0

Customer did not leave a comment.

crickett G. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

Diane R. 
Rating:
5.0

Robert did a great job with the rental

karl P. 
Rating:
5.0

Chipley hardware always has what I need.

Craig A. 
Rating:
5.0

Customer did not leave a comment.

CHRISTY S. 
Rating:
5.0

Customer did not leave a comment.

Andrew W. 
Rating:
4.0

Customer did not leave a comment.

TIMOTHY H. 
Rating:
5.0

Customer did not leave a comment.

Charles M. 
Rating:
5.0

Customer did not leave a comment.

alan H. 
Rating:
3.0

Person that answered phone gave wrong information regarding rate. Only after driving 300 miles to pick up trailer was informed rate was $58 not 14.95!

LYNN H. 
Rating:
4.0

The roof on uhaul leaked so my furniture got wet.

Jina S. 
Rating:
4.0

Customer did not leave a comment.

DONNA B. 
Rating:
5.0

Customer did not leave a comment.

Dennis L. 
Rating:
1.0

Customer did not leave a comment.

Margaret B. 
Rating:
5.0

Customer did not leave a comment.

Harry F. 
Rating:
5.0

pick up lacation messed up my drop off location.

James N. 
Rating:
5.0

I had come into some unplanned/unforseen circumstance which could of ended very badly and I would had to pay for a truck if my husband's determination located the Uhaul and saved a lot of problems and that's k you for Daniel out of Alabama from having the company wait to report it missing when in the mean time my husband located the Uhaul and got it back in our possion. And other then to many miles everything worked out. So again a big big thank you to Daniel from Alabama location you saved us from having a total mess, to helping make sure everyone was sage and the Uhaul wasn't damaged. So because I was given a chance to get things corrected everything worked out.

Nikki S. 
Rating:
5.0

Y'all rock

Jacob S. 
Rating:
1.0

Customer did not leave a comment.

mary D. 
Rating:
5.0

Customer did not leave a comment.

Katie B. 
Rating:
5.0

N/a

joe J. 
Rating:
5.0

Very friendly staff, made everything quick and easy.

Christie R. 
Rating:
5.0

Very helpful check-in for truck rental return. I would return any other rental to this local location. Friendly staff.

MYRA C. 
Rating:
5.0

Customer did not leave a comment.

Jody L. 
Rating:
5.0

Staff very good very friendly

Daron S. 
Rating:
5.0

Awesome service & very professional

William T. 
Rating:
5.0

Customer did not leave a comment.

Teresa G. 
Rating:
5.0

Customer did not leave a comment.

Joseph G. 
Rating:
5.0

Everything was great!!

Amy T. 
Rating:
5.0

Customer did not leave a comment.

Morrell B. 
Rating:
5.0

Customer did not leave a comment.

tina R. 
Rating:
5.0

Nothing. The customer service at this location was outstanding!!!

Tim S. 
Rating:
4.0

Customer did not leave a comment.

Roger M. 
Rating:
5.0

I had a great experience with the pickup.location anperson! But uhaul themselves was horrible they charged my card an my husbamds card gave me a run around saying they couldn't charge two cards finally found out they DID they were rude about it! I may not be using uhaul again due to this!

Ciara C. 
Rating:
4.0

Customer did not leave a comment.

Wendell M. 
Rating:
5.0

Customer did not leave a comment.

Gary D. 
Rating:
1.0

I dropped off truck after first calling UHaul & confirming the stop & I still got an email about the truck not being returned. What a joke.

Mark S. 
Rating:
5.0

Your services were excellent. Thanks Robert Corbin for your great customer service. I look forward to working with you again.

carmen R. 
Rating:
5.0

Very easy process and the customer service was excellent

Tim S. 
Rating:
5.0

It took me over a hour and half to try to do online return of truck. It was on hold for 45 mins. The new return system does not work well on weekend nights. I do not think at this point if I will ever use u-haul again.

David K. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
1.0

I was charged for an extra day when I only used it for one day and turned it in as scheduled.

Pamala W. 
Rating:
5.0

Customer did not leave a comment.

GEORGE F. 
Rating:
5.0

Every thing is ok would not change anything. Maybe half day on saturday if .

PHil W. 
Rating:
5.0

Customer did not leave a comment.

ROBERT C. 
Rating:
5.0

Great friendly people and carry everything anyone could need!!!

Dennis L. 
Rating:
5.0

Customer did not leave a comment.

richard B. 
Rating:
5.0

Customer did not leave a comment.

Heather T. 
Rating:
5.0

Customer did not leave a comment.

CHARLENE M. 
Rating:
2.0

The parking area has no lighting and several low lying areas that allow water to pool in the area making navigating at night nearly impossible.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

Kevin J. 
Rating:
5.0

Customer did not leave a comment.

Naomi F. 
Rating:
4.0

Customer did not leave a comment.

Kelley F. 
Rating:
5.0

Friendly the minute you walk in the door. The gentleman took the time to check out the drop off reservation and explained why things were in order.

Kimberly B. 
Rating:
4.0

The entire left side of the truck was leaking. It started to pour down rain after I returned home and started to load it. I tried to put towels up by the leaks but it turned out the entire back was leaking all along the left side and dripping so much in the corner that the top storage area puddled up with water. Everything I had already loaded, including mattresses, boxes, furniture was soaked with water. I tried to cover it with a tarp or move the items but it was unsuccessful. As i.was unloading and reloading items the next day I had items that were ruined, damp, and still wet. I also was not able to make another trip due to the rain and having to wait to load and unload items so several furniture items such as dresser, entertainment center, and big screen TV were not able to be moved and I was not able to go and pick the items back up from the place I moved out of so those items were left behind and lost as well.

Gina M. 
Rating:
5.0

Customer service was great at this location. Gentleman that assisted me in parking and unhooking was great. Thanks

Gerald L. 
Rating:
5.0

Customer did not leave a comment.

Raymone H. 
Rating:
3.0

Customer did not leave a comment.

susanna T. 
Rating:
5.0

Excellent location! Will only rent from this location due to their consistency in meeting, and exceeding, standards each and every time.

Sarah H. 
Rating:
5.0

Customer did not leave a comment.

Christian J. 
Rating:
5.0

Customer did not leave a comment.

Philip S. 
Rating:
5.0

Dropped off after hours, clean lot.

DANIEL K. 
Rating:
5.0

Customer did not leave a comment.

Katherine F. 
Rating:
5.0

Customer did not leave a comment.

Thomas C. 
Rating:
5.0

Excellent service.

Ronald D. 
Rating:
5.0

Customer did not leave a comment.

RUSSELL B. 
Rating:
1.0

Have working equipment ready for pick up.

JOSHUA A. 
Rating:
4.0

Customer did not leave a comment.

Pam W. 
Rating:
5.0

Customer did not leave a comment.

Ricky B. 
Rating:
5.0

Fast & friendly service. Trailer was in excellent condition

Dennis L. 
Rating:
2.0

Equipment was in bad shape. Door didn't close properly, there was a gap under the door. Had to use a hammer to open and close the latch. Tire blew on trailer 30 miles from my house and had to wait 3 hours for a tire change.

Tim S. 
Rating:
5.0

Customer did not leave a comment.

Amy T. 
Rating:
5.0

Customer did not leave a comment.

Terry C. 
Rating:
5.0

Customer did not leave a comment.

BRIAN L. 
Rating:
1.0

The gas was not where they said it was I had to ask for adjustments and the mileage all wrong in order to get fixed I had to be on phone with uhaul forever you suck.

Pamela B. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
4.0

Customer did not leave a comment.

Michael M. 
Rating:
4.0

Customer did not leave a comment.

Dennis W. 
Rating:
5.0

Customer did not leave a comment.

Ricky B. 
Rating:
5.0

Customer did not leave a comment.

KEVIN B. 
Rating:
5.0

Advertised via electronic media that this location has a large selection of haulers, great and prompt customer service. The other locations advertised that they had the requested equipment and didn't have the equipment nor the office hours, even thou I had reserved the equipment.

Chalmers W. 
Rating:
4.0

The worker was injured so was unable to hook up trailer alone. Luckily, my son was able to assist. If I would have been alone I would not have been able to get the trailer on the hitch.

Ann F. 
Rating:
5.0

Customer did not leave a comment.

Ralph H. 
No reviews have been submitted for this location.

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