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Laurie L
Customer Reviews for Chipleys
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I reserved an Appliance dolly & 12 blankets, which were NOT in the truck upon pick-up before hours. I called the location and the gentleman told me he doesn't have blankets at his location. He said the the dolly was at his residence and I could stop by and pick it up. I asked him to deliver it to my place, but that was not an option. I'm a firm believer in GOOD CUSTOMER SERVICE and I feel that this situation was very mediocre
Tony SUhaul clerk requested I pick up the truck a day early on Friday instead of Saturday because he wanted to have the weekend off. He said i would not be charged for Friday. My invoice was charged for 4 days, not 3 as agreed. Additionally, there was also a charge of 238.00 for Wrongdropoff. I made NUMEROUS attempts to contact him regarding the discrepancies via phone calls & texts messages. He never returned my calls or texts. It wasn't until I called the contact number off of the invoice & left 2 messages before I received a returned call. Eventually I was credited $348.38 for the extra day and the error of wrong drop off. I returned the truck to the same location I picked it up from so I should not have been charged wrong drop off to begin with. The manager of this uhaul location was not helpful at all in resolving these billing errors. Even this review has my drop off location as 2850 GA HWY 85 E. Manchester, GA 31816 which is incorrect. The pick up AND drop off was at Chipley's 6590 Hamilton Rd. Pine Mountain, GA. 31822.
TRACY DThe large open areas made the drop off easy and convenient
CARLENE HI definitely would recommend them everything' about this company is great
Janice JFriendly snd efficient - Only wish they could open earlier and not closed on Monday
James PGreat experience. Kenneth was so helpful and informative. I would highly recommend this location.
payton mEasy and fast drop off.
GARFIELD GOk
JAMES PVery helpful in getting me unhooked and checked in. Great customer service.
Jay FIt was a very easy pick-up and return the staff is very professional and helpful.
Nancy DGreat service and friendly people
Jay FBy far the best experience I have ever had with uhaul!
kenneth kStaff was very professional and courteous.
Rosetta FI dropped the rental truck off and checked out on line. Needs a new Dropbox to put the key in. Dropbox was broken.
steve bExcellent Service!
kenneth kEverything was good until I checked it back in and was CHARGED $46 for fuel that I ALREADY PUT in it right before we dropped it back off at location. Please call me 706-977-5847 my paper shows the fuel was back at half tank when dropped off.
Wooten ODidn't have my reservation ready had to drive to hogansville then to pine mountain in order to get a truck causing me time and money.
Dexter LKenneth the rep at Chipley’s was very nice and helped hook the trailer up. We misread the size we needed and had to switch back out for a larger one and he was still understanding and helpful through the whole process. The only thing I would suggest to fix would be an accurate amount for the rental. I was quoted a price and shown a price from his computer through the website but was charged more on my card. Even after return the amount didn’t adjust so the fees was the only issue.
amanda aThe moving supplies I ordered were not in the truck. When we called uhaul they sent us somewhere else that also did not have the equipment available. Added stressful hours to our move trying to track this stuff down.
Brady PExcellent location; will be back.
ERNEST KGreat location.
ERNEST KRented trailers many times and is always great.
ERNEST KI had to come to pine mountain to get when it needed to be in Lagrange!
Angela Jexcellent location
ERNEST KAn excellent location that provides great service.
ERNEST KNo hassle, friendly and flexible!
Chris COutstanding, convenient location.
ERNEST Kkeep up the good work Re turn the phone charger THANK
Jamie HExcellent location; highly recommend
ERNEST KHighly recommend
ERNEST KA GREAT location. Will be back
ERNEST KI went down the next morning and asked him did I owe anything else he replied no all you had to pay was 92.00 now I have an extra 129.00 to pay.
Cortez MGreat location and first class fast service.
ERNEST KExcellent location; fast, east and friendly service. The best kind of Uhaul representative.
ERNEST KThank You
John HThe representative at Main Street told me to move the trailer after I parked next to other u haul trucks. Then he told me to go to another location. He said many times get that trailer out of here. He told me go down the street to another u haul. I drove for 2 miles and didn’t see another location. I came back and he said go 2 or 3 miles. He was nasty, demanding and beligerant. Terrible person
Bruce EFood Mart in Pine Mountain would not take trailer back and was very rude, so I had to drive an extra 10 miles to drop it off
Don KOwner was very helpful in getting us going and explaining how the truck works.
David TFirst of all the office isn’t just for u-hail pick ups and drop offs. It was a few other things business related going on., I think towing and something else, not quite sure. It was cluttered, and junky, and so was the parking area. And I still don’t know where the u-haul sign was posted. My daughter got out the car to ask someone if we were at the right place. And where we were initially going to turn the u-haul in at, the man behind the counter, possibly the owner of the establishment refused the truck and stated “he didn’t know why they, meaning u-haul keep sending people to him; and that he already had enough trucks. Unless he had the trucks parked in another location there were only two trucks in the parking lot, my drop off would have made three. He sent us to another location to drop off the truck not too far from his, and stated “that he would give them a call to let them know that we were coming
Tereasa BEasy to work with
Ricman FAwsome guy ??
Ankit TNothing
JOHN Kmr kenn provided great service. will rent agian in future from him.??
kaman mThe agent was very helpful and the location made it easy to pick up as it is not in a busy area. I was very pleased with the whole experience.
kim aKen was invaluable during hook up and return processes
William AExcellent, convenient location with helpful, knowledgeable personnell.
ERNEST KKen went above and beyond to satisfy my needs he's a very good representative for U-Haul this is our second time running from him and we will continue in the future thank you for having him one of your representatives
david pIt was an excellent experience. Everyone there was very friendly and helpful. He unhooked up my trailer and had me on my way in no time. I definitely recommend this location it was very clean and easy to get to.
Nicole H