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Lynnette T
Customer Reviews for Chip's Auto Repair LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything went smoothly, the only thing different I would suggest is look to see if someone is coming in for a rental for the day and have it ready. IE cleaned of snow and ice, start it up. Other than that, yes, I would recommend and use this place again.
MaryEllen KGreat service, everything worked well.
ROBERT ROwner was great. Did the hook up and checked to make sure everything was working and then disconnected when I returned. Could not ask for any better service.
JAMES RDid not supply me with ANY of the rental equipment I paid for. Including the 3 Dollie’s and the 12 furniture pads. Had to check other uhauls and take a dolly out of there. Also made me pay for $1.10 extra when I went to return the truck and would not let me click continue after clicking “I do not agree” and giving my explanation. I left them with over 3/4 tank and started with half. If anything, they owe me like $40 in gas and the $ for the lack of equipment in the van that I paid for. Very unhappy with this location, will be calling Monday for a refund.
Jamie LWe brought the truck back after hours, so we didn't interact with any one at the establishment. I called the next day to make sure that everything was ok with where we parked it and left the keys and the woman on the phone was very nice and assured me everything was ok.
Annette CChip’s automotive is a nice small town shop
MARTIN SNothing, I was extremely pleased with the service. I will absolutely use this place again.
TYLER MLady there was very helpful and pleasant
Don PVery helpful!!
Kent MDrop off location was closed
Bruce HAs i' ve always said about U Haul. The fuel tank should be full on pick up so that theres no guessing on how much to return it with. I can only view that as some kind of rip off attempt.
Joe TI have used chips in the past for a u haul and I was always able to get one when I needed One. It is always a pleasure dealing with chips.
DAVID VEfficient, friendly and well organized.
Ralph CThe gentle My hero was very helpful and tried straighten out the mess.That two people made
Michael gThe parking lot and rental area are gravel, pitted with potholes. It was a muddy day to do a drop off. The people at Chip's are great, but this is not their primary business. Best thing, it was only 5 min. from my house. Separate topic - the UHaul phone app failed to work on my andr0id phone - I ended up calling the support number and got help checking in. **U-Haul, upgrade your software.**
STEPHEN MEverything was great at the pickup location but you seriously need to work on you website.
JThomas AMake sure your location services can find this location for after hours drop off.
Marco GChip's was friendly and helpful. I would deal with them again.
David BI did not use the app (at first) to drop off the trailer. The desk agent had trouble reading the equipment ID from my receipt because the print was too small (make the font size larger). They told me that I was "all set" once the trailer was dropped - without a receipt. I was concerned about chain-of-custody -- how does U-haul know that I left the trailer before due-time? After not seeing the status change on my order, I drove back to the location and did the Return process on my phone. I did not want to be late.
STEPHEN MCheck in was easy and the lady working there was very friendly!
David SMobile checkin / checkout was brutal. It took a half hour alone to check in , the app wouldn’t load and customer service didn’t know how to help.
Matthew VI manage an Apartment Complex one mile down the road, it is perfect for our needs and our tenants moving in or out. The staff is very flexible with our business. Shelley Slater
Shelley SNo improvement needed. Excellent service given!
Rose MThe truck we had reserved had a blown inner tire. Praise God my son noticed it before we left. Praise God there was 1 truck left for us to take as we were on a tight schedule. It also took another 30 minutes out of our time to do paper work for the different truck.
Eva WVery friendly and helpful people at Chip’s. I would use this location again.
Craig SKurt at Chip's Auto was the best and went out of his way to help me out during my rental.
Kristaffer DMy father in law told him everything what happen and he said he will talk to Corporate and about this whole mess I hope something is done
Brittany ZI photographed the fuel gauge when picked up and when returned. The charge me for two gallons of gas it was higher then when I got it. Do you want the pictures?
Timothy SFound the U-Haul app terrible. The app didn't work correctly when I checked out. It asked me to sign in right after signing in. No matter how many times I successfully signed in, it never showed me the prompt to check out. When I returned the truck with 2 miles on the meter, the app assumed the entry of the odometer reading was erronous because the mileage run was too small and never allowed me to proceed in the app.
Daisuke KThere was an accidental overcharge on the rental which was quickly resolved by your 1-800 operator. I was immediately refunded.
Martin KGood guys
Richard K👍
Frank KKeep improving your work because it’s very excellent and you guys have a personal helpful indeed
Joseph TNice place to rent a uhaul from.the uhaul app for renting was a little long to deal with
Eric VThe return wasn’t done and you sent me an email from the recovery department which was terrible experience!
Martin FThe service from the team at Chip's was OUTSTANDING!
Kent MGreat service. Need more equipment in the area and on site to pick up.
Kyle OThere was difficulty using the UHaul site for pickup with the registration number & our drop off location needed to be changed. This was not a problem in the end.
Walter EThey messed up the 24/7 pickup so I had to wait until they opened the next day
Andrew SThis location did not have the moving blankets as ordered. Compared to other uhaul rentals i have in the past, there was no safety review prior to my departure. Basically hooked the safety chains up to my vehicle - not following the uhaul instructions - and sent me on my way. I reconnected the safety chains as per instructions and no issues were present during my move.
chris JGentlemen were very professional and helpful
Cheryl RRural site satisfactory for local needs. Owner courteous and helpful. Your online checkout for this location is time consuming. Ie your computer logout is tedious and some questions do not apply or make sense
terry wTrailer went 1400 miles and it poured and everything in trailer got ruined because it leaked bad!!! Inspect better because it was bs
JAMES RVery friendly, efficient and helpful.
RALPH Ci was very disappointed that i had to drive an hour and a half (each way) to get the trailer when i had reserved at a location near my house. I would have thought there would be some financial consideration given for this extreme inconvenience. It cost me gas and tolls to pick up which i really didn't expect. Not a good situation at all and again very disappointing. I can be reached at 716 308 4033 if needed. Steven Calzi
STEVEN CPrompt and efficient .
Joanne M