Customer Reviews for Chip's Auto Repair LLC
(U-Haul Neighborhood Dealer)

80 reviews

1675 Lake Rd   Hamlin, NY 14464

(585) 636-0067

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(585) 636-0067

1675 Lake Rd
Hamlin, NY 14464

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very friendly, efficient and helpful.

RALPH C. 
Rating:
5.0

Customer did not leave a comment.

RICHARDG G. 
Rating:
5.0

Customer did not leave a comment.

Fay S. 
Rating:
5.0

Customer did not leave a comment.

NATALIE M. 
Rating:
5.0

i was very disappointed that i had to drive an hour and a half (each way) to get the trailer when i had reserved at a location near my house. I would have thought there would be some financial consideration given for this extreme inconvenience. It cost me gas and tolls to pick up which i really didn't expect. Not a good situation at all and again very disappointing. I can be reached at 716 308 4033 if needed. Steven Calzi

STEVEN C. 
Rating:
5.0

Prompt and efficient .

Joanne M. 
Rating:
4.0

Customer did not leave a comment.

Vanessa A. 
Rating:
5.0

I had to wait nearly 20 minutes for the online verification. This was an inconvenience as it made me late to my next destination. I understand that this wasn't the fault of the pick-up location.

Mark M. 
Rating:
5.0

Everything went very well, no problems at all.

alan H. 
Rating:
5.0

Very friendly and professional ! Best experience I have had with U Haul !!

john R. 
Rating:
5.0

Customer did not leave a comment.

Amanda W. 
Rating:
5.0

Chips auto was perfect, worry free, and took care of me in a very timely manner.

Jeffrey R. 
Rating:
5.0

Customer did not leave a comment.

FRANKA M. 
Rating:
4.0

The 1st verification call was received and my change was never done to Hamlin pick up. I didn't get a email confirmation so good thing I checked and called.

Richard D. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE S. 
Rating:
2.0

Customer did not leave a comment.

Modou S. 
Rating:
5.0

Customer did not leave a comment.

Greg R. 
Rating:
4.0

Customer did not leave a comment.

Glenn C. 
Rating:
5.0

Nothing to improve on. Excellent service!!!

mike J. 
Rating:
5.0

Customer did not leave a comment.

DONOVANPATRICK F. 
Rating:
5.0

Customer did not leave a comment.

Shawn M. 
Rating:
5.0

Everything was fine. Called to say we might not it back until the next morning and no problem.

Richard T. 
Rating:
2.0

No place to pull in with a pickup truck and 12' Uhaul trailer. While waiting to get assistance we were treated poorly because we were in the way, blocking access to an area behind a fence that someone needed to drive through. Parking lot small, not a good place to sit and wait for assistance with a trailer.

KYLEDAVID M. 
Rating:
5.0

Renting was not a good experience for me . . . I was switched from Chip's to a Brockport location, the equipment was switched. I had to call customer service on multiple occasions, over 20 minutes on hold then disconnected by rep before even saying a word. I called the Brockport location directly - they could not help, "they have to call the same number and didn't have time to do it". I called Chip's directly, they were great, reserved the same equipment that I originally requested. I got the truck, but the check engine light came on. I returned to Chip's, they checked it out and sent me on my way. I had some other issues but I got through the rental. Chip's was great - UHaul, not so much.

John E. 
Rating:
5.0

Customer did not leave a comment.

JAMES J. 
Rating:
5.0

Customer did not leave a comment.

RONALDALBERT JR H. 
Rating:
4.0

Was convenient. Store was busy and very little parking, but staff was excellent.

David B. 
Rating:
5.0

Customer did not leave a comment.

dee R. 
Rating:
5.0

Customer did not leave a comment.

Tonya C. 
Rating:
5.0

Customer did not leave a comment.

Ronald H. 
Rating:
5.0

Customer did not leave a comment.

CRAIG B. 
Rating:
5.0

Sometimes issues with your programs. Fire the college kid get a 15 year old to set up your truck sign out procedures

terry W. 
Rating:
5.0

LAKESIDE OF BROCKPORT SHOULD NOT BE USED FOR YOUR RENTALS. BAD SERVICE. CLOSED AND SITE DOWN FOR MAINTENANCE. NEED LIVE CUSTOMER SERVICE.

CJ M. 
Rating:
4.0

Customer did not leave a comment.

Joshua A. 
Rating:
5.0

Your website is terrible. I had issues with the website checkout and check in. I would not recommend anyone doing it that way.

Michael R. 
Rating:
4.0

Chip was very helpful. The trailer was very old and the door was very hard to close. It did the job but this costs a lot more than the rental I had 6 weeks ago (same size).

William N. 
Rating:
5.0

Customer did not leave a comment.

Kelly E. 
Rating:
5.0

I was so happy with this new uhaul. Very easy to drive as I had never rented one before. I would definitely do it again and so glad Hamlin carried them and I was only 10 minutes away. I would absolutely recommend them!

Sherry F. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey O. 
Rating:
5.0

Reserved truck over the phone. Friendly and quick service. In and out quickly for pick up and return. Friendly staff and clean shop. Was a good experience. Thanks!

ronald W. 
Rating:
5.0

The service at Chip's in Hamlin was great and the location was very convenient. The U-Haul truck was clean and worked great! I would recommend this location and service. Thank you

debra W. 
Rating:
5.0

Customer did not leave a comment.

Alphonse F. 
Rating:
3.0

Motor had a loud sound I wasn't sure it would make it. But working needs to practice his skills at the computer I was on a time schedule and got to pick up load late. Waited 40 minutes till he was done punching information into computer.

dawn L. 
Rating:
5.0

It's was a great transaction it went off without a hitch (pun intended) . The Van was nearly new , Chips Service is a great Facility.

mike L. 
Rating:
3.0

Customer did not leave a comment.

don C. 
Rating:
5.0

Perfect rural location

terry W. 
Rating:
5.0

Chip came right to me and took care of all of the details. Totally different experience when I dropped it off. He asked about my experience and wanted to help in any way he could.

Brian C. 
Rating:
5.0

The owner, Chip, came out to help me personally.

BRIANMICHAEL C. 
Rating:
5.0

Chip was fantastic! He was very customer service oriented. Friendly, knowledgeable and helpful. Glad he's so close to our home!

tina V. 
Rating:
5.0

Customer did not leave a comment.

PATRICK P. 
Rating:
5.0

Customer did not leave a comment.

Shari H. 
Rating:
5.0

Customer did not leave a comment.

richard A. 
Rating:
5.0

Customer did not leave a comment.

Christopher M. 
Rating:
5.0

Customer did not leave a comment.

alan R. 
Rating:
5.0

Customer did not leave a comment.

shari H. 
Rating:
5.0

Customer did not leave a comment.

Breton Q. 
Rating:
5.0

Small town wonderful. Rent trucks to help cleanout homes for seniors etc who passed away. To nursing home or moving property taken to goodwill. Great service from chip,s

terry W. 
Rating:
5.0

Fast, friendly customer service. Highly recommend.

nicholas H. 
Rating:
5.0

I have used this location before doing estate sale cleanouts. For me it is perfect. Owner is personable and takes care of me.

terry W. 
Rating:
5.0

Everything was great from start to finish.

edwina B. 
Rating:
5.0

Chip's Auto was convenient, staff very professional and helpful. I will certainly recommend them to anyone who can use their services and will go there for my future needs.

Bill M. 
Rating:
3.0

Customer did not leave a comment.

James C. 
Rating:
4.0

I had to wait over six hours past the original pick up reservation time to get my truck. I was well taken care of by the district manager who went out of his way to get me the truck and tow dolly. I appreciated the discount that was extended to me. If more people are moving out of New York state move more trucks into the state each month.

Chris L. 
Rating:
5.0

Customer did not leave a comment.

Deborah C. 
Rating:
3.0

Customer did not leave a comment.

Kevin C. 
Rating:
3.0

The location employee/manager was not very friendly and was reluctant to give us the keys for our U-Haul because we had reserved our truck online. We also did not receive the dolly or pads we are ordered.

Adam L. 
Rating:
4.0

Customer did not leave a comment.

Theresa L. 
Rating:
5.0

Customer did not leave a comment.

ryan M. 
Rating:
5.0

Customer did not leave a comment.

tom G. 
Rating:
3.0

The trailer I requested was not at the location I wanted. I had to drive to hell and back to get it. The U-Haul program kept locking up on the guy and took an hour to for what should have been a ten minute transaction.

Jerome N. 
Rating:
3.0

Customer did not leave a comment.

Christopher M. 
Rating:
5.0

The employees at Chip's were extremely helpful and friendly. Thanks!

Nathan P. 
Rating:
4.0

Customer did not leave a comment.

ALLAN B. 
Rating:
5.0

Customer did not leave a comment.

terry W. 
Rating:
5.0

Customer did not leave a comment.

Katleyn S. 
Rating:
5.0

Customer did not leave a comment.

steven S. 
Rating:
4.0

Customer did not leave a comment.

ALLAN B. 
Rating:
5.0

Customer service was fantastic! I appreciated the personal attention and the convenience of having a local Uhaul service.

Scott H. 
Rating:
5.0

Customer did not leave a comment.

Heather T. 
Rating:
5.0

Very friendly and very helpful

Carrie C. 
No reviews have been submitted for this location.

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