Customer Reviews for Chris & Carla Catering

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Chris & Carla Catering

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Lawana B.
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Nothing there great people and have exceptional service I will recommend them to everyone and from now own will be the only ones I use thanks so much

LaShea N.
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Knowing that I had a 20 hour drive with snow storm in front of me, I was very nervous. When I went to pick up my uhaul my nerves were set at easy. So welcoming and reassured me that I was gonna make my destination just fine. Thank you so much for being compassionate!! #realpeople #caringpeople

WILLIAMS B.
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THOMAS H.
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Trina S.
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Everything was great

JAYNE L.
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Customer did not leave a comment.

Solomon M.
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Miss Carla was an absolute professional, helpful and very engaging to talk to. She not only helped with the equipment we also shared some similar experience based anecdotes about life and things we cannot control. She is a very sweet lady and a hard worker.

Michael K.
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The owners of this UHaul are amazingly kind and made this experience super easy!! Highly recommend!!

Darrell B.
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Customer did not leave a comment.

Mark K.
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Not a single thing. Your agents were extremely professional and it was it's been an easy a rental as one could want

Jamie D.
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They were perfect! Friendly, attentive and everything I'm looking for when looking to rent. I'll be working with them again soon!

Neal W.
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Joseph M.
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LaChonda H.
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Perfect

RANDY O.
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They where very Courtesy and polite. I would use them again.

Hunter G.
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Very friendly. Wonderful customer experience

Kellend W.
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Customer did not leave a comment.

RICHARD B.
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Terri N.
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Mark T.
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I really don't see a way to improve this location. They were very professional, very polite, helpful and you won't meet nicer people anywhere. It truly was a pleasure renting from Chris & Carla's!

James D.
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Donald J.
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Very helpful and super nice folks.

JERALD C.
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Stephanie A.
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Carla was very friendly, respectful, and I would definitely do business with her again!

Vvonaka R.
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Chris and Carla gave absolutely wonderful customer service. Ms. Carla provided different options in insurance coverage. Definitely give them your business they will make sure you get what you need.

Brittany B.
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CLAYTON D.
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BARBARA C.
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Ashley M.
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Nothing she was a greater person

David C.
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Upon returning the truck i at least had a place to park the truck so that was good. I was charged extra for something that I didn't agree to and went against what the original contract stated. I rented the truck an extra day and then was charged extra for insurance and my contract clearly stated that any extra days of the "Safe Move" insurance would be $0.00. I sent a picture of this highlighted on my original contract and was completely ignored. I called and was argued with even though this was CLEARLY what the contract said. Thankfully after this I called the main number for Uhaul and someone was willing to actually honor the contract and refund the erroneous charge. Each time I talked with someone from this location it seemed more like a massive inconvenience than anything else.

Garland B.
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Carla is a wonderful lady! Called me before they opened to confirm the appointment and help me get checked in.

James E.
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Customer did not leave a comment.

Adam C.
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As a military officer, I move frequently. Therefore I expect a certain level of service, professionalism, and convenience. Carla and James exceeded my expectations from the moment I arrived. I was impressed with the friendly atmosphere and will recommended their Uhaul service to others! Great job!

BRANDON K.
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Chris and Carla were great. Recommend them to anybody. Will be using again in a couple weeks

WESLEY E.
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Customer did not leave a comment.

Michael T.
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This is the fourth time I have needed to rent a U-haul over the past six months. The last 3 times have been from Mrs Carla's location, because she is so pleasant and helpful.

Ashley C.
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Customer did not leave a comment.

Danielle R.
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Very nice experience.. Great timing an customer service

Roy D.
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Ashley C.
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Brittany P.
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Paul H.
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Daniel S.
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They we're perfect.

James N.
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Victor P.
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Keep up in doing very good.

John M.
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Great customer service, and very friendly.

Bonnie B.
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We used the 24/7 plan and your website was awful. Thankfully someone e from the business was there and was able to complete our rental.

David P.
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Customer did not leave a comment.

James C.
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Chris & Karla were great folks to rent from... Very friendly and knowledgeable, I will rent from them again in the future if I need another moving truck...

Jennifer D.
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Upon arrival to this location the building looked very sketchy and unprofessional. When we walked into the building, we immediately smelled marijuana, there was even a packet of cigarillos beside the entry. The room we walked into was very cluttered and dirty. The individuals who were there made for a very uncomfortable experience. As soon as we walked in, the woman we worked with greeted us by saying "Did y"all get lost?," due to us being about 30 minutes late, and I understand being on time is important (I usually am), however we had a rough morning and got there as soon as we could. After her greeting, she was speaking with another woman about buying the aprons she was selling instead of immediately trying to help us, even after the woman selling the aprons told her she could wait. After she finally began helping us, she realized she had misplaced the key to the Uhaul we were there to pick up, and called someone else in the room to look for the key, while continuing to look at the aprons. Meanwhile, my cousin was waiting in the car, because we thought we would be in and out (we were in there for roughly 30 minutes), and someone came outside the building and began through things all over the yard, then went around and picked everything up and threw it all in a car; it was very strange. The woman handling the rental finally located the key and began running through the process. After leaving the rental location, when we got to my home to begin packing the Uhaul, the entire truck smelled like food, and since the location we picked it up from was "catering business," we assume they had used the trucks to move their food. Overall it was a very unpleasant rental experience. That is not to say I will never use Uhaul again, I just believe that rental location is not a good representation of the company.

Stella P.
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Be on time . 2 of my employees waited almost an hour to pick up during posted hours.

Dennis K.
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dennis K.
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herman H.
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Jeffrey H.
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Charles G.
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Proprietors nearly 1 hour late! Sent drivers license I and someone apparently wrongly transposed a number creating further delay. Received conflicting text/emails/telephone call. Will NOT recommend U-Haul in the future. Moving is stressful enough without such monkey business.

Jerry R.
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Steve C.
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Allen F.
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KEITH K.
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Dont book the trailer I reserved a week prior to someone else (Airport/Service Rd location)

Jeremy F.
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Customer did not leave a comment.

Cassandra K.
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My experience with Mr. Chris & Ms. Carla was great. They were very friendly and easy to work with. They allowed me to make accommodations to my order upon arrival. I recommend their services!

AVA S.
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No one was there to greet us and it was during business hours and we knocked on the door and rung the door bell .I was also charged an extra $25 for cleaning after we already cleaned.

Tanner M.
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Man they was the best. Best u haul place in Mobile Alabama good to know That amazing people like them still exist in this world Excellent service felt like family

MICHAEL A.
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It took several days to locate a one-way 10' vehicle. Having more available would have been good.

Charles C.
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Customer did not leave a comment.

John F.
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Awesome customer service! Carla gave me a call the day before my drop off date and made sure I knew where I needed go. She also set me up with a storage unit very close to where I'm moving. She went out of her way to make sure she was giving me the best service possible. Recommend 100%!!

william P.
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Same as the LIMA , Ohio location

ROSE W.
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Customer did not leave a comment.

TYONI P.
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The best experience ever!!! Very nice & Respectful!! Most of all on time with everything. Got me everything I needed in timely manner . Just great personalities

charles P.
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x

Claud R.
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Customer did not leave a comment.

Debi H.
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Nothing! The truck was just great...the PEOPLE are what made the experience over the top! You MUST go see Chris and Carley...not only for your truck needs...but their other business too.

Joseph R.
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Since no one was there to help me hook up the trailer she promised me a $10 reduction in the rental price. Not only did I not get the $10 reduction, but the bill was $20 more than what was expected. I need an explanation of this disparity.

Tom M.
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John M.
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William B.
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Don M.
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Tommy M.
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Bruce W.
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William B W.
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I cannot say enough good things about these people, they were most helpful, after a horrible experience with the original pick up location, Brown's Auto Sales, after waiting for almost an hour and calling every U-Haul location in Theodore, Alabama, I was helped by a woman, who called the area manager and located the size trailer I had reserved, not sure of her name, but the phone number is 251-443-7613. Brown's should not be listed as one of your Saturday pick up locations, and they do not answer their phones. Thank goodness for Chris and Carla's Catering.

Manny R.
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Nobody would open the door or answer the phone at 2:00 pm and after half an hour of trying to reach them waiting in the rain or getting them to answer the door and being able too see them inside me nor any of the other customers were able to reach them. Me and the rest of the costomer drove around back and started to drop off our equipment someone finally came out to and assisted us and was very nice and helpful even during this down pour.

Laura R.
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Customer did not leave a comment.

LASHANDRA L.
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Customer did not leave a comment.

Cindy F.
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Customer did not leave a comment.

LaToya R.
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When I got there I felt like this was the best choice, I was greeted with a Big smile and that was all I needed! Everything was handled very professionally and the customer service was awesome. Continue being who you are!

Pamela P.
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Customer did not leave a comment.

Braxton N.
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Chris and Carla are two of the nicest, friendliest people you would ever want to meet! They were very helpful, and were a joy to work with.

MAGGS M.
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Customer did not leave a comment.

Theodore B.
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It was VERY difficult for me to get my rental. I actually reserved this truck last month on March 27, 2018 and I called 2 days in advance to ask for specific directions on how to check out the truck. She stated that the key would be in the visor or under the seat and they were in neither. I had to wait 15 minutes to get to a representative. After being on the phone with her for 2 hours straight, we had to call a field manager to check us in using my friend's name. I was and still is VERY unsatisfied with the location pick up. I was misled which resulted in a 3 hour late start, helpers who had to leave early, and us moving in the pouring down rain. Not to mention, I am still new to the area and 6 hours away from my hometown.

Barbara I.
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Keep on providy the excellent service that you are providing

FRANK W.
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Customer did not leave a comment.

Glenn R.
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Dropped off after-hours

Bobbi Jo J.
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My scheduled pick up time was 12pm- when I arrived no one was on site. I called, left a message and got no response. Called the 800 number and they were able to contact the facility owner and they told me someone would meet me out front, 30 minutes later someone finally arrived. Aside from this it was a great experience! He was very friendly and kind!

claude C.
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Customer did not leave a comment.

Jerry W.
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We were given a discount if we would take the truck to Deere Road in Decatur Alabama. We arrived at 8:30am and the location said we were at the wrong place according to our contract. I attempted to call the Hartselle location twice before 9am to no avail. We took the truck to Hartselle and arrived around 9:30 am. No one was there so I done a self checkout via my Uhaul.com and was charged for an extra day. That's not right on Uhaul corp. part! You charged me extra when I upheld my end of a bilateral contract because of your lack ness and poor communications between your franchises. I expect a refund of the $55 charge I incurred today. Please take care of me, your customer. I trusted you, and you need to do the correct thing.

Lacarno B.
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I haven't received my deposit back for my rental and it's been 7 days!!!!!!

joel J.
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These people are salt and light.

William J.
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J

Joseph R.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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