Customer Reviews for Chris & Carla Catering
(U-Haul Neighborhood Dealer)

436 reviews

3248 Schillinger Rd S   Mobile, AL 36695
(1 mile south of Cottage Hill and Schillengers Rd Intersection)

(251) 645-2832

Location Hours

  • Mon-Fri: 8 am - 3 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 1/28/2022 - 1/30/2022: Closed

Services at this Location:

Contact Us

(251) 645-2832

3248 Schillinger Rd S
Mobile, AL 36695
(1 mile south of Cottage Hill and Schillengers Rd Intersection)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 3 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 1/28/2022 - 1/30/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

LISA H. 
Rating:
3.0

location is convenient, but not obvious at night. business is run from residential house, not a professional building. can't rate cleanliness because we didn't enter office, but yard was ok.

john A. 
Rating:
5.0

Customer did not leave a comment.

Cindy T. 
Rating:
5.0

Customer did not leave a comment.

ryan P. 
Rating:
5.0

Excellent customer service, called after hours and was extremely helpful. Gave me specific instructions on where to drop off and emailed me a receipt within minutes. Thank you!

JOHN C. 
Rating:
5.0

Customer did not leave a comment.

George C. 
Rating:
5.0

Serve them just as you did us and they will be happy customers. Thanks so much for going the extra mile in customer service!

Kathryn C. 
Rating:
2.0

App would not work to check in or out. Truck had an 8th of a tank of gas when I picked it up when I brought it back it had a quarter tank of gas but the app indicated it expected a quarter tank then would not let me check in the equipment. the next day Carla the contact from the location called stating the vehicle was nearly completely out of gas. Also I brought the vehicle back A-day early but I was billed for 4 days.

Jerry H. 
Rating:
1.0

Not only did I return the truck and put gas back in it with gas being as high as it it now and the truck requiring Diesel gas but im still being harassed for $27 funky dollars for mileage ??? You would've thought putting the gas back was enough with me putting $25$ back in the truck. I would not recommend this place to ANY ONE!!! But they are really sweet ppl just very money hungry. Not to mention I ripped my clothes on their fence you've think they'd deduct from that as well.

STACEY J. 
Rating:
5.0

Customer did not leave a comment.

Sherron D. 
Rating:
5.0

Customer did not leave a comment.

Greg L. 
Rating:
5.0

Customer did not leave a comment.

Miriam M. 
Rating:
4.0

Customer did not leave a comment.

Paul S. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY T. 
Rating:
5.0

Customer did not leave a comment.

Jerry V. 
Rating:
5.0

Customer did not leave a comment.

Eric S. 
Rating:
5.0

Best dealer ever. I will go back here fir future rentals

James P. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
3.0

Very friendly.

ERIKA S. 
Rating:
1.0

Need my money back wasnt suppose to get charged extra because of first repslack of complete instructions guess ill look into a lawyer. I tried to tell Chris this he was walking exercise. He was friendly enough kept saying and nodding they take care of that. I was trying to explain there should not be a charge.

Della P. 
Rating:
5.0

Customer did not leave a comment.

KENNETH E. 
Rating:
5.0

Chris and Carla called to verity reservation equipment, location of facility, all U haul equipment. They were very accommodating. Very friendly and helpful. I changed the time of pick up several times and they were very helpful. Call them.

Layfette M. 
Rating:
5.0

Very helpful, friendly and set proper expectations.

Erika C. 
Rating:
3.0

The people in charge of this location were very helpful and answered their phone calls every time I needed them

Cody D. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

Sherry K. 
Rating:
4.0

Customer did not leave a comment.

RANDY S. 
Rating:
5.0

Very nice and professional company.

Ashley S. 
Rating:
4.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

Rogers T. 
Rating:
5.0

Customer did not leave a comment.

Jevon B. 
Rating:
5.0

Excellent

Karla D. 
Rating:
5.0

Customer did not leave a comment.

Amy B. 
Rating:
5.0

Carla, of Chris & Carla's Catering was super nice & went above & beyond to help us. We drove all night from Clarksville, TN & even though she wasn't scheduled to open until 10 am on Saturday, she personally helped me at 7 am through the pick up process so I could get the truck. She was very pleasant, helpful, & very professional. She made this move a very pleasurable experience. I would recommend Chris & Carla's Catering U-Haul pick up to EVERYONE!

Scott M. 
Rating:
5.0

Great People. Always prepared and ready for there customers.

Daniel C. 
Rating:
3.0

Reply to phone calls/messages. Main line was a busy signal. I found the business owner cell phone number online.

Roy K. 
Rating:
5.0

Nothing there great people and have exceptional service I will recommend them to everyone and from now own will be the only ones I use thanks so much

Lawana B. 
Rating:
5.0

Knowing that I had a 20 hour drive with snow storm in front of me, I was very nervous. When I went to pick up my uhaul my nerves were set at easy. So welcoming and reassured me that I was gonna make my destination just fine. Thank you so much for being compassionate!! #realpeople #caringpeople

LaShea N. 
Rating:
5.0

Customer did not leave a comment.

WILLIAMS B. 
Rating:
5.0

Customer did not leave a comment.

THOMAS H. 
Rating:
5.0

Everything was great

Trina S. 
Rating:
4.0

Customer did not leave a comment.

JAYNE L. 
Rating:
5.0

Miss Carla was an absolute professional, helpful and very engaging to talk to. She not only helped with the equipment we also shared some similar experience based anecdotes about life and things we cannot control. She is a very sweet lady and a hard worker.

Solomon M. 
Rating:
5.0

The owners of this UHaul are amazingly kind and made this experience super easy!! Highly recommend!!

Michael K. 
Rating:
5.0

Customer did not leave a comment.

Darrell B. 
Rating:
5.0

Not a single thing. Your agents were extremely professional and it was it's been an easy a rental as one could want

Mark K. 
Rating:
5.0

They were perfect! Friendly, attentive and everything I'm looking for when looking to rent. I'll be working with them again soon!

Jamie D. 
Rating:
4.0

Customer did not leave a comment.

Neal W. 
Rating:
5.0

Customer did not leave a comment.

Joseph M. 
Rating:
5.0

Perfect

LaChonda H. 
Rating:
5.0

They where very Courtesy and polite. I would use them again.

RANDY O. 
Rating:
5.0

Very friendly. Wonderful customer experience

Hunter G. 
Rating:
5.0

Customer did not leave a comment.

Kellend W. 
Rating:
5.0

Customer did not leave a comment.

RICHARD B. 
Rating:
5.0

Customer did not leave a comment.

Terri N. 
Rating:
5.0

I really don't see a way to improve this location. They were very professional, very polite, helpful and you won't meet nicer people anywhere. It truly was a pleasure renting from Chris & Carla's!

Mark T. 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
5.0

Very helpful and super nice folks.

Donald J. 
Rating:
5.0

Customer did not leave a comment.

JERALD C. 
Rating:
5.0

Carla was very friendly, respectful, and I would definitely do business with her again!

Stephanie A. 
Rating:
5.0

Chris and Carla gave absolutely wonderful customer service. Ms. Carla provided different options in insurance coverage. Definitely give them your business they will make sure you get what you need.

Vvonaka R. 
Rating:
5.0

Customer did not leave a comment.

Brittany B. 
Rating:
4.0

Customer did not leave a comment.

CLAYTON D. 
Rating:
5.0

Customer did not leave a comment.

BARBARA C. 
Rating:
5.0

Nothing she was a greater person

Ashley M. 
Rating:
2.0

Upon returning the truck i at least had a place to park the truck so that was good. I was charged extra for something that I didn't agree to and went against what the original contract stated. I rented the truck an extra day and then was charged extra for insurance and my contract clearly stated that any extra days of the "Safe Move" insurance would be $0.00. I sent a picture of this highlighted on my original contract and was completely ignored. I called and was argued with even though this was CLEARLY what the contract said. Thankfully after this I called the main number for Uhaul and someone was willing to actually honor the contract and refund the erroneous charge. Each time I talked with someone from this location it seemed more like a massive inconvenience than anything else.

David C. 
Rating:
5.0

Carla is a wonderful lady! Called me before they opened to confirm the appointment and help me get checked in.

Garland B. 
Rating:
5.0

Customer did not leave a comment.

James E. 
Rating:
5.0

As a military officer, I move frequently. Therefore I expect a certain level of service, professionalism, and convenience. Carla and James exceeded my expectations from the moment I arrived. I was impressed with the friendly atmosphere and will recommended their Uhaul service to others! Great job!

Adam C. 
Rating:
5.0

Chris and Carla were great. Recommend them to anybody. Will be using again in a couple weeks

BRANDON K. 
Rating:
5.0

Customer did not leave a comment.

WESLEY E. 
Rating:
5.0

This is the fourth time I have needed to rent a U-haul over the past six months. The last 3 times have been from Mrs Carla's location, because she is so pleasant and helpful.

Michael T. 
Rating:
5.0

Customer did not leave a comment.

Ashley C. 
Rating:
5.0

Very nice experience.. Great timing an customer service

Danielle R. 
Rating:
5.0

Customer did not leave a comment.

Roy D. 
Rating:
5.0

Customer did not leave a comment.

Ashley C. 
Rating:
3.0

Customer did not leave a comment.

Brittany P. 
Rating:
3.0

Customer did not leave a comment.

Paul H. 
Rating:
5.0

They we're perfect.

Daniel S. 
Rating:
4.0

Customer did not leave a comment.

James N. 
Rating:
5.0

Keep up in doing very good.

Victor P. 
Rating:
5.0

Great customer service, and very friendly.

John M. 
Rating:
5.0

We used the 24/7 plan and your website was awful. Thankfully someone e from the business was there and was able to complete our rental.

Bonnie B. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
5.0

Chris & Karla were great folks to rent from... Very friendly and knowledgeable, I will rent from them again in the future if I need another moving truck...

James C. 
Rating:
1.0

Upon arrival to this location the building looked very sketchy and unprofessional. When we walked into the building, we immediately smelled marijuana, there was even a packet of cigarillos beside the entry. The room we walked into was very cluttered and dirty. The individuals who were there made for a very uncomfortable experience. As soon as we walked in, the woman we worked with greeted us by saying "Did y"all get lost?," due to us being about 30 minutes late, and I understand being on time is important (I usually am), however we had a rough morning and got there as soon as we could. After her greeting, she was speaking with another woman about buying the aprons she was selling instead of immediately trying to help us, even after the woman selling the aprons told her she could wait. After she finally began helping us, she realized she had misplaced the key to the Uhaul we were there to pick up, and called someone else in the room to look for the key, while continuing to look at the aprons. Meanwhile, my cousin was waiting in the car, because we thought we would be in and out (we were in there for roughly 30 minutes), and someone came outside the building and began through things all over the yard, then went around and picked everything up and threw it all in a car; it was very strange. The woman handling the rental finally located the key and began running through the process. After leaving the rental location, when we got to my home to begin packing the Uhaul, the entire truck smelled like food, and since the location we picked it up from was "catering business," we assume they had used the trucks to move their food. Overall it was a very unpleasant rental experience. That is not to say I will never use Uhaul again, I just believe that rental location is not a good representation of the company.

Jennifer D. 
Rating:
1.0

Be on time . 2 of my employees waited almost an hour to pick up during posted hours.

Stella P. 
Rating:
5.0

Customer did not leave a comment.

Dennis K. 
Rating:
5.0

Customer did not leave a comment.

dennis K. 
Rating:
5.0

Customer did not leave a comment.

herman H. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey H. 
Rating:
1.0

Proprietors nearly 1 hour late! Sent drivers license I and someone apparently wrongly transposed a number creating further delay. Received conflicting text/emails/telephone call. Will NOT recommend U-Haul in the future. Moving is stressful enough without such monkey business.

Charles G. 
Rating:
5.0

Customer did not leave a comment.

Jerry R. 
Rating:
5.0

Customer did not leave a comment.

Steve C. 
Rating:
3.0

Customer did not leave a comment.

Allen F. 
Rating:
5.0

Dont book the trailer I reserved a week prior to someone else (Airport/Service Rd location)

KEITH K. 
Rating:
3.0

Customer did not leave a comment.

Jeremy F. 
Rating:
5.0

My experience with Mr. Chris & Ms. Carla was great. They were very friendly and easy to work with. They allowed me to make accommodations to my order upon arrival. I recommend their services!

Cassandra K. 
No reviews have been submitted for this location.

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