The customer service at the site was excellent. I had trouble with the corporate/app pick up process. First thing was the failure to have a truck at my preferred location in NY despite advance booking. Second - it Took over an hour of calls to the 800 number for pick up until I reached a knowledgeable representative who easily solved the problem. The regional manager Mel followed up with me and offered assistance, which added to the great customer service offered by the site manager.
Maryanne O
Customer Reviews for Chris Tolly Construction LLC
24/7 Rentals
|
U-Haul Truck Share 24/7© Location
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Had a good choice of trucks but lot not lit, lock very hard to open and check in process very lengthy.
Ellen UWasn't told there wouldn't be anyone there, had a hard time w the app took almost a hour outside freezing trying to get the lock boxes to open. Was the worst experience
Jennifer SI accidentally left my wallet in the truck after dropping my key and Chris went above and beyond to make sure I got it back quickly. Entire process was smooth and location was easy to navigate
JOHN M