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SCOTT M
Customer Reviews for Chuck's Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Angela was great and very nice to work with. The whole rental was so easy. Great job!
GREGORY KEverything went great with renting and returning the U-haul. Excellent service at Chuck's Auto for getting a U-haul.
MICHELLE CEverything was great!
MICHELLE CThe U-Haul representative insisted that we use a 2" ball for towing the trailer, but the trailer hitch was stamped that it could accept a 1-7/8" ball, which I had ready to go. I had to switch to the 2" ball, but really did not need to do this.
William SEverything went very smoothly for pickup and return of the rental truck. It was all done on my phone without any issues. I would definitely rent from Chucks Auto again.
Calvin GHave a covered and protected spot for the customer to wait for their (Uber or Lyft) ride after returning the rental truck.
Michelle CThird time renting from Chucks and it has been a pleasure dealing with Angel.
Michael GA+
KENNARD PAngela at the counter was super friendly and accommodating. We arrived early but the truck was ready. The check out was fast and she made sure we had all the information we needed for our one-way move. Thank you!
JESSICA LUnfortunately, I forget the woman's name who assisted me with returning my U-Haul truck. She was so, super helpful. She had trouble with the convoluted contract, since I extended my agreement over the phone with Ruben at the 1-800 U-Haul number. The contract is not agree with what Ruben explained to me over the phone, and I kept him on the phone for a long time to explain it to me. What I ended up with was not what he explained to me. That's not what this review is about, though. It's about the lady at Chuck's Auto Service who was super nice and even gave me a ride home!
Michelle CAngel at Chuck's Auto / U-Haul is very nice person and make sure my truck rentals are available and ready.
John GExceptional customer service at this location. They go above and beyond to make sure their customers are satisfied.
Kevin SThis location called me while we were in route to confirm our drop off and sent me instructions for after hours. They even called me today to see if a cane left in the truck was ours which it was not. We spoke about the sand in the front of the cab n it not being swept out and the check engine light to them all of which they observed as well. They are going to get it looked at before the next rental on the truck.
Maria WFirst time renting a motorcycle trailer. Wen vert well! Thanks!
Brian IVery helpful and friendly. Staff had an after work commitment but stayed to help me out.
TED RNothing at all, everyone was so nice from the time I picked up the truck in Pennsylvania to where I dropped it off in Arizona. The 26-ft truck only had a thousand miles on it when I picked it up and ran great, but it did have a little water leakage when we turn the AC off on the passenger side floor. Thank you for the one way long distance rental everything was great.
John GThe truck we rented had some breaking issues going on. The front brakes, especially the passenger side was grinding really loud every time the vehicle was slowed or stopped.
HANNAH DPlace was no issue helped me set up and get on my way. Tire had dry rot and a different one blow on the journey. Not Uhaul’s finest hour.
Allen PChuck Smith’s was fantastic! She was lovely to deal with. Friendly and professional. Answered all my questions and helped me. Love this location.
Chris LVery helpful people
Elizabeth RIt was a positive experience renting from Chuck's! Angela was great, explained everything! Thank you!
Jeff FThe app was horrendous. It wouldn't load my location correctly, causing me to have to restart the process's on my wife's phone. Then it took forever for an agent to call for a conversation lasting literally 10 seconds to verify an emergency contact. Huge waste of time. Delayed us by 30 minutes and sucked donkey if you are on a tight schedule
Matthew PAll was fine.really great that truck n trailer at same location.
Emma GVery good equipment and friendly and knowledgeable staff
Richard FVery good experience. Trailer towed easily and had no issues. I would recommend a foamy rubber strip be installed on the back roof span. I hit my head hard exiting the low roof trailer. Ouch! Also, there is no way to lock the hitch coupler. I was concerned that someone could steal the trailer off my ball overnight. Constructively Yours, Hans
hans sI used Chuck’s Auto before, although they were a little out of the way for me to rent- they did a great job. They were friendly and very helpful. Highly recommend!
Rachel VDon't change anything, you guys rock !!
elaine bMisunderstanding
Maria SI was pleasantly surprised at how well the truck performed and handled fully loaded and pulling a trailer through the PA mountains. I was expecting a long and fatiguing trip, but instead found it a pleasant relief from the work of loading.
Jeffrey RChuck Auto U-Haul rental Church always clean equipment also, angel the woman who runs the U-Haul rentals it's so nice and we'll do anything to meet your rental needs
JOHN Gvery poor gas mileage! drove 15 miles and took 5 gallons to fill
Brian BStaff was very friendly and accommodating Excellent and convenient loction
WILLIAM WHorrible customer service
Shawn KI was very pleased with the ease of the rental process. I can’t think of any improvements needed. Five stars is recommended. Thank you so much.
Robin SI think they do a great job. Very friendly & professional .
Jim CGIVE ANGELA A RAISE. She was absolutely amazing. She help me and my family out and did a fantastic job. She went above and beyond and is very caring about her clients. I would rent again in a heartbeat!!! Thank you for the excellant job you did and for all the time you took to help me. Jason Lichtfus
Jason LI had trouble doing the mobile pickup because I arrived past my pickup time. Went inside and Angela was great helping me complete my rental. She was friendly, patient and understanding. Would definitely rent from this location again.
Lisa QI would recommend Chuck’s additional services to anyone. But I will never recommend U-Haul to anyone ever. Your app and website were not functional and your customer “support” staff were ineffectual. Complete waste of time and money.
Kevin Mtruck ran fine but alot of body damage that wasn't shown in the pictures when I was picking up. luckily I took plenty of pictures to show the damage even tho some may have been harder to see on camera
Kate GAlways ready for any return, truck or trailer.
Phyllis WStaff was courteous, knowledgeable, and explained everything I needed to know. Great overall experience.
Michael AAngel was definitely an angel. Quick and easy check in and check out.
Wayne PThe guy on the lot was rude and arrogant. He was not helpful and condescending. Basically useless for any help. He told me to check in on my phone and pretty much go away. I called Uhal because it was confusing on how to access key and check out truck. Very bad experience... Now the truck, I believe needs work. It is an outstate truck, seems to sound terrible, had a hard time starting it up. Does not seem to be well maintained. I do not know if I would rent there again probably not. Nor would I recommend that location.
Carol BThey were great! Worked with us on pick up and dropped off. Truck was there, clean and ready to go when we got there. The whole process wS very smooth.
BOYERTOWN MGreat experience. I wouldn't change a thing. Thank-you all!
FRED WHelpful, friendly staff
GARY MMy review has nothing to do with chuck autos . They had nothing to do with my situation, I never even to spoke to anyone at chucks. My review is based solely on U-Haul as a company and how they run things.
Gregory BThey told me that everything would be ready by the time I got there but nothing was ready. Wasted a whole 30-40in before I could get out of there.
Chaina JVery positive experience with staff at Chuck's Auto Very professional and supportive
WILLIAM WChuck Smith's Auto is a great place to rent your U-Haul truck and material, every once nice and so helpful there
JOHN G