Customer Reviews for Chucks Towing & Collision Service LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Chucks Towing & Collision Service LLC

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JULIEANN G.
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Customer did not leave a comment.

KATHLEENS D.
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Very pleasant to work with. I had to change the date of the pick up and there was no issues what so ever. Thank you

Elizabeth S.
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Mary at Uhaul was wonderful! Excellent service and communication. Highly recommended! Wonderful experience

Diane G.
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Very accommodating!!!!

JULIETTE J.
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I have zero complaints! It's a convenient location and the price is reasonable!

VINCENTLOUIS V.
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Customer did not leave a comment.

Robert H.
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This was the friendliest, most helpful U Haul that I have ever rented from.

GABOR K.
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Big lot, a ton of equipment. Very friendly staff, my favorite pickup spot when in that area.

david T.
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The staff was very professional. The online checkout is very helpful and really sped up the processing time. Joe hooked up the trailer, explaining everything he did. We had some corrosion in my truck's electrical connection and he worked at it until he got the lights to work properly. Real class act! Thank you for a great rental experience.

Lester w H.
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They were helpful and a had great service

VINCENTLOUIS V.
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All went very smooth.

SHAWNM W.
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This site didn't have the trailer size that I was looking for in their inventory. I was however able to rent a trailer to accomplish my moving needs. They were very professional, polite, and courteous. This site is very convenient for pick up and drop off. I will be back.

GLENPAUL G.
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Robert M.
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Mark P.
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JOSEPHLEE S.
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CHRISTOPHER D.
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Excellent well informed Staff and a pleasure to work with again sometime.

David G.
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Quite disappointed by the regional processing center. I had made a rental then called to extend it a day earlier since bad rains were forecast. Instead of extending my contract, they time shifted it by a day. I got called by the local depot while still 800 miles from home wondering where the trailer was. The folks at Chucks Towing and I worked it out in spite of the error by regional processing. Chucks told me they cannot see what the other system has done. This is not good! Either allow local depots on the system or else tighten up the ship against human error somehow. Not knowing what happened and having no way to verify anything made for some tense time for me and Chucks. NOT GOOD. For any customer reading this, VERIFY everything for yourself. Don't assume that once you complete an online rental, everything will be in place. It might NOT be as you expect! Chucks Towing was good though.

Zhicong F.
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Customer did not leave a comment.

STEVENC T.
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TRACEY C.
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BRANDON W.
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Emily W.
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Pete G.
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I have been renting from Chuck's Towing for years. Great service, very professional! They come highly recommended. Keep up the great work!

maxene G.
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no one there

BRANDON W.
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Customer did not leave a comment.

RAMONAM S.
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William C.
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No improvement necessary. They were extremely friendly and very helpful. I definitely would rent from them again.

Stephen G.
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Kimberly B.
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Brian B.
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They were great to work with answered all questions very easy process

Brenda B.
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Kyle Y.
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gas per mile was a little high but otherwise excellent!

Mary L.
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Thank you Mary,for the flexible and friendly service. The move went off without a problem.

Dmytro D.
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Customer did not leave a comment.

Gregg D.
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Have them rent from Chucks Towing and Collision in Richfield Springs! Super friendly professional and fast. Feel like i am dealing with a family member.

Daniel K.
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Customer did not leave a comment.

Steve H.
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Nothing..customer service was beyond wonderful!!

Angeline K.
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Customer did not leave a comment.

MATTHEW W.
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I rented another 15' truck for the second leg of a winter move and, as in my first experience, the people at Chuck's Towing & Collision were exceptionally friendly and quick to meet my needs - Great customer service!

Matthew W.
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Wow, What great customer service! The folks at Chuck''s towing & Collision were The Best uhaul service providers I've ever experienced - Friendly, organized & efficient. Moving's a crummy thing to have to do in wintertime, but their service made it a lot more bearable - Thank You!

Kyle G.
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Customer did not leave a comment.

LISA V.
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Wonderful as always

Catherine S.
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None

Mike H.
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Great hassle free experience.

Scott M.
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FAST AND EASY RETURN.

RSpgsFoodPantry C.
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Chucks went over and above to make up for last months gas situation. Thanks to a GREAT local team we appreciate all you did and will certainly use you time and time AGAIN. Tnx

Natasha S.
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The customer service individual was extremely rude and unfriendly. I felt that the service I paid for was an inconvenience to her. I was very close to cancelling the uhaul reservation all together due to the service I received.

RSpgsFoodPantry C.
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Carefully watch the gas pick up Amount...my truck was "full" when I picked it up and when I refilled it at the end. I found the truck got 4 miles per gallon. 44 miles and it took 9.5 gallons of gas Seems strange.. but the reply from the dealership was well that's a truck

Bruce M.
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Wesley E.
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Very nice and professional team at Chuck's.

Timothy C.
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Jack H.
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The experience with Chuck's Towing was superb. Even though I had to change my UHaul size twice and change my date twice the receptionist Mary was pleasant and at all times helpful.

Donald M.
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Customer did not leave a comment.

Joseph V.
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very pleasant transaction. Highly recommend.

AL F.
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Folks were very friendly and helpful. Help me hook up the trailer checked out all the lights and connections. Definitely recommend these folks to anyone looking to rent or drop off U-Haul

John B.
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Customer did not leave a comment.

Tom F.
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Nothing

William S.
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Customer did not leave a comment.

Bruce Karen W.
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Staff do professional! Explained the rental agreement and took plenty of time to acquaint us with the vehicle. Wonderful experience!

brandon W.
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EDWARD T.
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Florence A.
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Everyone is so nice to deal with, service is excellent, great place. I strongly recommend Chuck's Towing for your U Haul needs.

Bryan P.
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Nothing. They were very nice and helpful

Brandon W.
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Customer did not leave a comment.

Michael B.
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Luz O.
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JohnWinkler C.
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I received confusing information from UHaul - I was notified that the trailer would be available at O'Connors in Speculator, NY, but on the day of pickup, I called them and they did not have the 6x12 trailer I needed. Someone had to drive close to 2 hours round trip to pick up the trailer. Very inconvenient.

Cecil G.
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Diane H.
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SARA S.
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Mary at Chuck's Towing Richfield U-Haul was amazing--- super efficient, friendly and knowledgeable. This was by FAR the best U-Haul experience I have ever had (and I have used U-Haul at various times, starting with my first rental as a college student in 1976! Thank you

Priscilla B.
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I needed a ride home(6 miles) and Chuck brought me home. That was fantastic.

Beth S.
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I feel if you had bigger trucks available would be better for customers. I had to make two trips instead of one based on the recommendation of the renting facility therefore the rental cost me double in mileage when I could have saved money and time by renting a bigger truck and only having to only do one trip....

TRACEY C.
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Keith A.
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Lucy M.
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Friendly, knowledgeable staff. Got us on the road quickly

Stephen G.
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Brett R.
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Friendly staff went out of the way to assist in a last minute rental.

Kelly B.
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Jo Ellen M.
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Very customer friendly and thorough.

Megan C.
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Customer did not leave a comment.

Ian S.
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I waited for the only available person to argue with a tow truck driver about his situation (this location is also a repair shop). The office is a complete mess. The lady that I interacted with was very kind and polite. However, she had no idea where "the boss" wanted the trailer. She suggested I park it between two other U-Haul vehicles. Should I have attempted to park the trailer where they wanted it, there would have been approx 1ft of extra space on each side of the trailer. This would have meant utilizing trailer parking skills I do not have. Furthermore, it would have meant that I would have to drive into a main road and block traffic (whille putting myself in harms-way) in order to attempt to back the 6x12 into the spot they desired. I politely explained that I could not put the trailer there. We then waited outside in the freezing cold for 5 minutes waiting for "the boss" to be done doing something to come give her and me further direction on where to park the trailer. After waiting what I deemed to be and unacceptable amount of time (20 minutes from time of arrival) I informed her that a decision had to be made as I had other things to do. She told me to park it in a much easier location. I did so without incident. Just as I unhooked the trailer a man walked up to me and said something like " You were supposed to park it between those other Uhaul vehicles! So you just went and decided to park it wherever you'd like?!?!" The conversation escalated and I decided to walk away and leave.

GARY D.
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Lorelyn B.
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Richard T.
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Alexander K.
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cindy E.
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JASON K.
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Pete W.
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jinny B.
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Richard T.
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Ian M.
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Mike T.
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We could not get a larger truck so we were forced to make two trips doubling our mileage. We rented a 10 footer that was very clean and drove nicely and the customer service was excellent.

Kelly B.
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Customer did not leave a comment.

Michael B.
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Fast, friendly service. Pickup and return took less than 10 minutes each. Knowledgable staff.

Patrick F.
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Remote check-in and check out didn't work at this location. Overbilled for 23 miles at 0.29/mile. Drop off key location not labeled. After speaking with customer service rep, not worth the hassle of "opening a file."

Debbi M.
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Richard T.
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william N.
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Nothing. Friendly staff. Smooth transaction on pick up and return. I would certainly use this branch again W

Adnan H.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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