Customer Reviews for Circle Automotive

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Circle Automotive

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James D. on

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Gerard W. on

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Wilmar Z. on

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NICHOLE A. on

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Horrible service

Julio R. on

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Location is convenient for me.

Madanmohan B. on

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Kevin M. on

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Uhaul is horrible and I will not use them again. I made a reservation for a location pickup for 11:30. I arrived for that appointment to be told i had to go somewhere else becuase Uhaul changed it. Nobody notified me before my reservation time. I drive the extra distance to a new location and get the pick up done. They overcharged me becuase the flexible drop off option over the Internet did not process. So i have two charges and one credit to track now. Then I go to drop off the next day at the location I reserved and they are not expecting me. Telling me that I did not go to the right place when i had most definitely made the reservation to return there becuase it was on my way to work. After 15 minutes they tell me I can go and a receipt will be emailed. A few hours later I get a call from uhaul asking me where the equipment is. Are you kidding me? You guys suck!!!

James T. on

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Fred and his organization was great!

CHRIS B. on

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lorna r. on

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Awesome experience

Coral D. on

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Very friendly service upon pickup. When I returned the truck on Sunday, the office was closed. So I dropped off key in lock box. I tried to do it via mobile app but for some reason it was not working and my rental still appeared as active. I had to call the 800 number to ensure they knew I had returned key within time frame. I called the location early the next morning and all was ok.

Brittani B. on

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Freddy was helpful and friendly. Pick up process was smooth and efficient.

Cynthia R J. on

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Fred was the most caring and helpful person i have ever dealt with. He made sue tye truck was clean and all paperwork matched. He accommodated all my moving needs with a smile! They are by far the most caring and nicest to deal with! Made my move so easy and cut out the stress. I recommend them fully, wonderful people to deal with!!! Ty guys!!!!!

Dylan H. on

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Absolutely amazing service! I had originally reserved a moving truck online at the U-Haul at the Princeton Airport location. Our reservation was supposed to be from 3-6pm on Saturday March 30th 2019. When we arrived at 3:02 to the Princeton Airport, the office was already closed with nobody on site. I am 30 weeks pregnant and moving house is stressful enough! I called many U Haul locations and Deans Ln, were by far the most helpful. Immediately I explained what had happened and they were willing to help at such last minute. We arrived within 20 mins of the phone call and they van was ready for us to go! We were able to load all of our furniture into one go, with the 9ft Cargo Van they had available and bring it back the next day, via the express key drop off. Excellent service from Deans Ln, thank you so much for making my very stressful weekend, not so stressful!!

MAIN STREET H. on

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I have been using this location for the past 8 years rented trucks numerous times the last time I used this the truck was returned with “little “ mud on the floor all it needed was a mop to do that they wanted to change me $50 which I thought was very high I don’t think I will “ever” use uhaul ever sorry but I had to bring this to notice

tina e. on

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They were closed when we drop truck off

NATURAL S. on

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KOTESWARA R V. on

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I requested for 17 ft truck but they provide 20 ft truck for same price of 17 ft( this is awesome) because 17 ft is available.Later i have to delay pickup time 4 hrs and they are so humble to hold truck till that time. Time for pickup and drop time is so fast (less than 5 min of paper work) and no waiting time

Dean K. on

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DAVID B. on

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The truck was clean and well maintained enough but it had a lot of damage to the exterior. The representative failed to do a walk around when I picked up the unit so when I observed this damage later, I was concerned about what damage I might be held responsible for. That stress was unwelcome in this experience.

Brian G. on

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stephen e. on

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ZACHARY H. on

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Some of the pads that were provided, were wet so we were unable to use them after paying extra for them.

ruth a. on

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Patrick L. on

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Tom G. on

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I loved the drop off using the online drop off rather than waiting for the facility to open and have to take time off from work to do so.

Veronique P. on

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Cecilia and Freddy were extremenly helpful and kind. Thank you!

Maria M. on

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goerge n. on

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Ravinder G. on

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Hathi B. on

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sylvia s. on

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Betty S. on

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The manager was very helpful, and informative.

Gilman G. on

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Tanya M. on

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Get your trucks service that truck need a wheelalinme

Ahmed E. on

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Art F. on

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This was set up by Uhaul in Tuckerton NJ. They did a fantastic job. Very helpful and knowledgible .

Quinn G. on

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Theodore L. on

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brian g. on

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avinash s. on

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Jeffrey H. on

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emil n. on

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Great !

shinil p. on

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jack q. on

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Shahwar S. on

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Grreeeatttt staffs! Much better than Uhaul @ How Lane

Peter W. on

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Be careful to distinguish between one way rentals and in town rentals. This was not done for me and it messed me up a little.

MICHAEL M. on

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Russel M. on

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Location is a towing storage and repair garage, don't let that deter you. Service and equipment choice is far superior to competitors.

MUZAMMIL S. on

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Good service

MICHELE P. on

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Customer did not leave a comment.

Jason L. on

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I had a last minute change that Mike from Circle Automotive happily accommodated. Everything was smooth and hassle free with this U-haul vendor. U-Hauls online reservation system NEEDS WORK, click bait for additional services and goods needs to be offered in less scammy way. Also, I received a call notifying me to pick up my trailer from a different location than was offered online, was told online reserved location was "suggested"....huh? Published pricing isn't straight forward, not a fan. Summary: Awesome service at rental location, reservation process needs help. Thanks again to Mike at Circle Automotive - Monmouth Junction, NJ.

Heriberto A. on

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Kenneth K. on

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camilo g. on

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Meghan K. on

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Arnaldo S. on

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deborah k. on

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Freddie was great! Assisted me in every way to help my move!! 5 stars !!!

Billie H. on

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Mitchell s. on

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Nothing

geraido r. on

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Richmond C. on

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Dipal D. on

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ed g. on

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Pete M. on

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Chermiah d. on

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You guys are so AWESOME!

Dwight H. on

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NICHOLAS T. on

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ramy S. on

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aisha w. on

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Service was quick but all the extra fees was unnecessary.

Abdul T. on

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Freddy was extremely helpful, provided a clean working truck, and his customer service skills were remarkable. I had to choose a further location because I waited long to book a truck, however, I am satisfied I used this branch overall.

Tai W. on

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I had an U-box delivered to this facility. The manager and staff were friendly and very helpful. They notified me when the box arrived, and were helpful in providing access to the box for unloading.

ISMET P. on

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Tai W. on

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No improvement to suggest. The manager and staff are very friendly and helpful, and the equipment was in top shape. In addition to helping me with my rental truck, they also helped track down the U-box that I had shipped from Texas.

RAJESH G. on

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venu j. on

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The lady who helped with my rental was very friendly and helpful

Timothy L. on

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The space was very tight to get the equipment out of. The personal was great to deal with.

Paulo K. on

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Excellent. My first time and will continue using.

Matthew A. on

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This was the worst rental experience ever! I got confirmation text and I did pre check in. When I showed up at 7am they told me they did not have my truck ( no one could call me?). They then preceded to send me to another place 20 min away. I got there paid, went behind a shady hotel to find a truck with no side mirror!?!? Talk about dangerous! But today was moving day so I said ok.... only to find out the truck did not start. The lady then told me if they have it a jump it would work and should not die once battery had some juice if I were to start it later. The thing was so dead after 30 min of trying to jump it I gave up and called u-Hal... they the. Directed me to a place 30 min away!! Finally I got a truck not at 7am near my house but 9:30 no ware near my house! The whole thing was a cluster F**k. And I plan on writing a letter on the matter to better business unless I get a full refund.

Ashley K. on

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GARY S. on

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EXCELLENT ...THE BEST AND ONLY location to rent a uhaul....vs going to the storage place on rt1 Monmouth Nxt which is HERENDOU S

ANDREA W. on

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Doris B. on

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I had an issue with the fuel - and the customer service representative did not want to hear me OR assist in anyway - she told me to READ the contract. I understood, but I needed to speak with the manager and had to wait over 45 minutes. She kept telling me he was "busy." Freddy did listen to me and worked things out. I advised Freddy that he needs to work on improving his customer service. It was not a pleasant experience at all. However, the truck was clean and ready on time.

James S. on

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The courtesy, professionalism and genuine care given by the staff were top notch. No doubt, I will think of their location on Deans Lane first. We have already discussed my next rental trip. Great Experience ! James Sturgis

William S. on

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EBONY Y. on

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Inform the customer upfront the charges, especially the mileage charge

Vidyasagar P. on

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Richard R. on

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Co owner very friendly and accommodating.

Josephine F. on

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Was able to accommodate my need for a rental at the last moment. Friendly and efficient service. I have been going to them for years and will continue.

JAMES R. on

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JOHN S. on

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Amy A. on

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Kapil V. on

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Excellent service thank you

Jeff S. on

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Pad rentals should be clean and packed in plastic. Mine were covered in dirt and mud. Rented 2 dollies and they were both very muddy. All other U-haul rental stores I've been to were clean with clean supplies. This location is a junk yard. Awful.

Gopal J. on

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awesome

Alicia C. on

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Parking lot is a wreck but staff make up for it.

Deborah M. on

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ruth a. on

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Pullani S. on

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vijay a. on

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Very friendly and explained everything in detail.

Pullanipa S. on

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The crew were very courteous and helpful.