This is a convenient store location and they are not knowledgeable about UHaul . You must do the return online which is okay .Marc J.
Customer Reviews for Citgo Food Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Problems with picking up my Uhaul from this Indian ran convenience store, not a UHaul store at all. The man was rude and had the correct key but just wanted to run my wife and I in a circle, he was a liar just playing games. After the 360 dollar rental turned into 600$ at the end, all I can say is FUCK UHAULJerry B.
More than 2 hours of waiting and arrangements over the phone with a UHaul representative to deliver theRadames R.
I elected to pickup using the self checkout option. It took over 1 hour to complete the process and get the keys. Several delays and issues: - First, app/web app did not initiate the self checkout, I had to call and the rep resolved whatever data point was missing to allow me to proceed. - My identity verification took over 10 minutes to complete. - Truck key was placed inside the back of the truck with a word lock. The lock code provided was wrong. I engaged in a chat with the rep to get a new working code (10-15 minutes) - after successfully opening the lock and retrieving key I noticed the utility dolly I reserved was missing. I called U-Haul multiple times with wait times longer than 15 minutes and 3 reroutes and still couldn't reach the person responsible to provide a dollyâ€¦. Luckily for me, we were able to borrow one from the neighbors. - Attendant at gas station where the pick up was, was not helpful at all. It would have been nice if he knew how the process works. - This would have been a fantastic experience if I did not have these problems. A direct priority phone line would have been ideal to quickly expedite these issues. (I lost a lot of time)Renato P.
Customer did not leave a comment.Maury G.
Cluster mess from the start.jo M.
Did not know he only had the key for the truck. Didn't understand that my reservation number meant nothing and had to sit there and go through this long process to even get the truckDorothy S.
Customer did not leave a comment.SAVIOUR D.
Would of been easier if I would of been ablebtobpock up withoitbhaving to go inside locationLisglabel R.
Remove all your equipment from this location and place it at a location where people can receive customer service!Ron H.
Customer did not leave a comment.Cheryl S.
Great service! I really appreciate the fact that this location offers its services later than any other uhaul location in my area. Great associates and assistance from beginning to end.Crystal S.