Reserved the truck online and declined the insurance coverage. Checked my final receipt after I returned the truck and insurance was added on by the retailer without my knowledge. If this is common practice by this location, then customers are being ripped off and this is fraud. I’ll be giving U-Haul customer service a call this morning.
Mike S
Customer Reviews for Citgo
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The gas was on E and I used under 15 miles and they still charged me extra I brought it back with a quarter tank gas
Eugene Dall good easy friendly helpful efficient
STEPHEN ZWe rented a truck from 8:30a-5:30p on 12/23/25. The truck was returned before 3:30pm on 12/23/25, yet, per the receipt I received via email, we were charged an entire extra day of rental because they said we did not return the truck until 6:36pm. This is an outright lie and I feel that location was being very deceptive. I have rented uhaul trucks many times but I will NEVER utilize this location again.
James B