Customer Reviews for Citgo

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Citgo

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TRACY W.
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Customer did not leave a comment.

JERRI R.
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Customer did not leave a comment.

Andrew L.
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I did all the quick login on line and still had to do it again at the pickup location.

Julie B.
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Customer did not leave a comment.

joel C.
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Customer did not leave a comment.

Mark C.
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Customer did not leave a comment.

Dave S.
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We went to the first location to pick up car dolly and they thought they had some available but they were all damaged but they did make arrangements for me another pick up at another location so overall wait time probably half hour 45 minutes

James D.
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Customer did not leave a comment.

Leon J.
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Customer did not leave a comment.

Stephanie E.
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Excellent communication from the business and very helpful with my questions. Definitely recommended

Robert O.
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Customer did not leave a comment.

Gary L.
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Very quick and smooth transaction. Mike was very knowledgeable and helpful throughout the process. Truck was ready to go. Excellent experience.

Michael C.
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Customer did not leave a comment.

Jeffrey G.
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There is only one person at the location who is capable of handling the Uhaul pickup and drop off. We have used this location twice now, and the first time he was not there. The second time it was his day off. His wife speaks poor english and is uncooperative in trying to help Uhaul customers. We ended up having to have the regional Uhaul Manager on the phone talk to a teenager at the location in order to collect our rental.

Maylee B.
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Customer did not leave a comment.

CHAD J.
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Told me he was fixing lunch that he would check the trailer later to just drop it and go.

marilyn B.
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You did a wonderful job. Thank you.

joseph G.
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Customer did not leave a comment.

taquila M.
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I rented the pickup truck and paid for 20 miles. I ended up going 7 miles over for a total of 27 miles. Upon returning the vehicle, I paid for $5 worth of gas at the same location to ensure truck was full. I parked truck and took keys inside. I was directed by store owner to take a picture of mileage and gas. The hand was beyond “F” and I have the pictures. He then questions me as to if I put gas prior to putting gas upon return because he could not understand how I drove the truck for a total of 27 miles and only put $5 worth of gas. Because of his rudeness, the store owner and my husband exchanged words. He demanded I put an additional $3 in the tank. To avoid further problems, I paid for additional gas and my husband pumped. Well the truck only took $1.80 more but he forced it to $2.30. These trucks get about 17 mpg. I drive it 27 miles and paid for $5.00 gas initially. His gas was $1.98/gal which means the amount I put in initially covered approximately 42 miles. I then put an additional $2.30 which would have covered an addition 20 miles for a total of about 62 miles. I only drove it 27 miles. The store owner then tells me my husband needs to talk to him like he talks to God. I will never rent from this location again. The owner was even rude upon the initial pickup, so it wasn't surprising.

BILL B.
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Customer did not leave a comment.

Angela B.
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Pedro C.
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No help in making the hitch and the hitch lock down nut does not have a working detent on it so I had to constantly check and re tighten the hits.

MACAYLL J.
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You can not over charge me again, that will be a big improvement !

william B.
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Customer did not leave a comment.

Dale Lorenz L.
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There seems to be a problem with Uhauls rental system. I reserved a furniture dolly with my trailer rental, which I needed to load a piano in the trailer But was told they did not have one when I got there. I now had to go buy a dolly last minute to get the trailer loaded so I could leave. Cost me as much as the trailer rental?? Very frustrating and made me very late. The website should not let you reserve something they don't have. Had I not been able to buy one that night I would have had no use for the trailer. Had I known they didn't have them I could have borrowed one the day before. I also know my neighbor had a similar issue two weeks ago. He rented a truck and hand truck but they did not have the hand trucks when he got there so he called me last minute to borrow mine. I will look at other options in the future if I can't trust the equipment I reserve is going to be there when I needed it.

Anthony B.
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He still had to manually enter my info to get me in the truck

ricky M.
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Loading ramp was not wide enough to put a riding lawn mower on.

Harold W.
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Need to replace these sorry 20 year old trailers.

Luis M.
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Mike was helpful as I was seeking to rent a vehicle. Check-in and check-out very smooth and quick. Will be my first place next time I need to rent a vehicle!

cindy H.
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Very friendly and listened to me when I spoke to him. I had already heard that this was a nice location to pick up my rental. I will be sure to visit again. Thank you for the service.

Alaina H.
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Customer did not leave a comment.

PAUL C.
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Better location for drop off.

william M.
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Customer did not leave a comment.

Joshua G.
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Have gas in it

JAMES L.
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Customer did not leave a comment.

Gerald B.
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Great service!!!

THERESA D.
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Customer did not leave a comment.

Lasandra F.
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Customer did not leave a comment.

Alton G.
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Top of the line professional. I will use this location as my primary.

Ashley R.
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The man working was very attentive and friendly. He knew every customer by name, and even asked me if I my name was Ashley and if I was picking up a uhaul while I was just waiting in the line. Very fast service and I would recommend!

Terry P.
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Customer did not leave a comment.

walter J.
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Great friendly service !!!!

howard K.
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Every thing was great

Margaret E.
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Thomas P.
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All was good.

richard D.
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Well the ramp on the truck wasn't the right one too much of a inclined to short

Terry P.
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Customer did not leave a comment.

Terry P.
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Steven R.
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Mike took good care of my needs. Top rated customer service

Kyle D.
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When I got there to pickup my truck is was not there and girl that's was working was not too help at all

Judy R.
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Wiper blades need to be replaced.

GEOFFREY N.
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Customer did not leave a comment.

charles U.
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Vincent M.
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I phoned the location because I was going to miss my pre-set time and experienced no problems showing late.

russell C.
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Customer did not leave a comment.

michael J.
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Get a drop box!

andrea H.
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Great customer service

Jonathon C.
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Great customer service.

Jennifer W.
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Also a very nice man

Curtis H.
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Do not allow the customer to pick the pickup location and then tell them they have to go elsewhere for the equipment

Russell K.
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Fast friendly service. Recommend the place.

Jeff C.
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It's all good

Tomasz K.
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Great service. Definitely will rent again from this place

Joseph B.
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Cashier customer service was wonderful.

Rachel P.
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would rent again

Gretta S.
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Customer did not leave a comment.

Herbert M.
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The owner of the business was extremely helpful and is very nice.

Terry W.
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Customer did not leave a comment.

laura R.
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Customer did not leave a comment.

Dharma M.
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Nothing! It was an easy great service experience ??

kevin F.
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Mike was great!!

torryne W.
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The owner was professional and really helpful.

Melvin H.
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Customer did not leave a comment.

Juan G.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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