Customer Reviews for Citgo
(U-Haul Neighborhood Dealer)

429 reviews

4800 Russell Pkwy   Warner Robins, GA 31088

(478) 542-9092

Office Hours

  • Mon-Fri: 7 am–7 pm
  • Sat: 7 am–5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(478) 542-9092

4800 Russell Pkwy
Warner Robins, GA 31088

Services at this Location:

Office Hours

  • Mon-Fri: 7 am–7 pm
  • Sat: 7 am–5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Kaysha F 
Rating:
1.0

Rude to me and refused service until 10am despite being open for regular business as a gas station

Thomas M 
Rating:
5.0

Mike was the best!!! The location was very clean. Very Professional and fast. Will definitely use them again and refer people.

Grenada E 
Rating:
5.0

Customer did not leave a comment.

Kody V 
Rating:
5.0

Customer did not leave a comment.

Mary L 
Rating:
5.0

Very Respectful friendly and professional. I felt valued as a customer

Erin C 
Rating:
5.0

Customer did not leave a comment.

Jonathon C 
Rating:
5.0

Operator was very accommodating and professional. He was knowledgeable on different options and advised me on the best rental for me. Fully recommend.

John E 
Rating:
5.0

Mike was friendly and helpful, good sense of humor. He checked everything over. We chose his Citgo because of its rating. He didn’t disappoint and we’ll use him in the future for gasoline and other snacks.

John C 
Rating:
5.0

Great experience. Super friendly and overall great experience!

Carl R 
Rating:
5.0

Customer did not leave a comment.

Deidre R 
Rating:
5.0

The owner is super personable and helpful. Really great customer service each time I've had to drop off a truck. Highly recommend this drop off location.

Jevette L 
Rating:
5.0

I can’t think of anything to add. The gentleman behind the desk was very friendly and knowledgeable. He made sure I liked the truck and had a warm overall positive energy. D

DUSTIN B 
Rating:
5.0

I would say go to 4800 Russell Pkwy every time. They have the best customer service. Mike is ready to help you with a smile. He is the best. He got me what I needed. He made sure I had my receipt on email. I left with confidence for my journey ahead.

MARY E 
Rating:
5.0

There was a sign at this location that U-Haul was closed for 1 month. This location is at a convenience store and the nice lady inside said when the U-Haul man came in she would tell him what time I dropped my trailer off and he would put it in the computer. I dropped the trailer off and tried to use the U-Haul app to show the trailer had been dropped at that location. The phone number on my contract did not answer as I was to call when I reached Warner Robins Ga. The trailer pulled very well and I will use U-Haul again.

Michael H 
Rating:
5.0

Owner was very friendly and helpful.

joseph W 
Rating:
5.0

Customer did not leave a comment.

WILLIAM T 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER W 
Rating:
5.0

Love the customer service Mike is great. Most definitely will be back to this location for future moves.

kenundrea f 
Rating:
5.0

Customer did not leave a comment.

Christopher P 
Rating:
5.0

Nothing!!! This location is so professional and just so easy to do business with. I highly recommend this location. 5 stars all the way,!!!;

David E 
Rating:
5.0

Customer Service was amazing.

DONNA E 
Rating:
4.0

There was damage to the passenger side door and the wire for the lights on the car hauler was frayed so the lights didn’t work correctly

angela b 
Rating:
5.0

Great & Friendly Service Along With Well Maintained Equipment! 10/10

jacob c 
Rating:
5.0

Customer did not leave a comment.

Khadijah C 
Rating:
5.0

Customer did not leave a comment.

Cornelius L 
Rating:
5.0

Mike made the return of four pieces of equipment a breeze, thank you!!!!!!

Julio O 
Rating:
5.0

Mike made the return a breeze, thank you so much.

Julio O 
Rating:
5.0

Mike was great and made the return very easy, thank you so much.

Julio O 
Rating:
5.0

Very nice and fast overall renting experience.

CHRISTOPHER D 
Rating:
5.0

Customer did not leave a comment.

Montrell J 
Rating:
5.0

Mike was awesome and took care of me. He took back my trailer and saved me time and money from driving all over town. I will do all m business with him and reccomend you see him first. His location is easy to find and access.

Nathan B 
Rating:
5.0

I made reservation on line. Trailer was ready and check out seamless. They actually had 3 of the transports ready to rent. Check in was just as seamless. Much better experience than I ever had with U-Haul.

Thomas D 
Rating:
5.0

Just great customer service

Luckie S 
Rating:
5.0

The gentleman Mike Patel inside the store is so helpful all of the time. He will literally do anything he can to help people who are his valued customers. From buying a Body Armor sports drink, to a pack of Bubble yum bubble gum he is the go to guy for it all….oh and i almost forgot to mention that he is the man when it comes to Uhaul!

Dustin B 
Rating:
5.0

Owner is extremely friendly and very helpful

Robert B 
Rating:
5.0

Customer did not leave a comment.

FRETAVIOUS W 
Rating:
5.0

The manager takes good care of his customers.Friendly service!

ROGER P 
Rating:
4.0

Customer did not leave a comment.

Belinda J 
Rating:
5.0

Customer did not leave a comment.

Michael P 
Rating:
5.0

Customer did not leave a comment.

Nathalie R 
Rating:
5.0

Very friendly and good customer service

Lasheka W 
Rating:
5.0

Everything was great.

Harold L 
Rating:
5.0

Customer did not leave a comment.

Danny D 
Rating:
4.0

Everything was fine

james b 
Rating:
5.0

Thx Mike!

Erica C 
Rating:
5.0

Mike was awesome and easy going, location was super convenient, as long as you bring the truck back the same way you drove it off it was as convenient as it gets.

jared e 
Rating:
5.0

Customer did not leave a comment.

robin o 
Rating:
5.0

I highly recommend Mr. Mike to take care of you. Real respectful & he finds ways to save you money.

Jhavahn H 
Rating:
2.0

I didn't pick up at this location. I was sent to a different location because they didn't have the trailer I reserved the week before I was supposed to get the trailer.

Mary G 
Rating:
5.0

Customer did not leave a comment.

robert c 
Rating:
5.0

Customer did not leave a comment.

miller r 
Rating:
4.0

Nice folks, good customer service

Andy S 
Rating:
5.0

Customer did not leave a comment.

Jerry J 
Rating:
5.0

Customer did not leave a comment.

randy t 
Rating:
5.0

Absolutely nothing ,Mike is awesome ! Thanks again . -Caleb

caleb u 
Rating:
4.0

No comment.

Caitlin R 
Rating:
5.0

Customer did not leave a comment.

Kelly L 
Rating:
5.0

Customer did not leave a comment.

johnie l 
Rating:
5.0

Mike made my drop off experience quick and easy. He also helped me save a bit of money upon drop off. He was very helpful and immediately came to help as soon as I pulled into the parking lot…literally. Highly recommend this location.

David T 
Rating:
5.0

Customer did not leave a comment.

Brandon B 
Rating:
5.0

Please warn customers about the sliding door as it can easily get stuck in the roof of the trailer if it is allowed to slide up too far. We had a hard time getting it back down when we finished unloading!

Patty C 
Rating:
5.0

The guy that worked in the store at the Citgo on Russell Parkway was extremely nice and very helpful. I will use this location again for future uhaul rentals.

Shermika B 
Rating:
5.0

Excellent customer service! I would definitely recommend this U-Haul location to others!

Walter C 
Rating:
5.0

Very friendly and helpful!

james A 
Rating:
5.0

Customer did not leave a comment.

Keith B 
Rating:
4.0

Customer did not leave a comment.

Virginia D 
Rating:
3.0

The trailer was terrible and had an awful bounce to it. It was unpleasant to haul for 5+ hours. The original drop off location is no longer affiliated with U-Haul. Finding another drop off location was a major inconvenience. I truly don’t know if I’ll ever go through the trouble of renting a transport trailer again.

kevin s 
Rating:
5.0

Excellent service and experience. Truck was in excellent condition and had all the latest features. Definitely recommended.

Erik C 
Rating:
5.0

Customer service was great.

Cedric C 
Rating:
5.0

They were very nice and helpful in the drop off process. A nice break from the chaos that was the pick up

Natalie B 
Rating:
5.0

I LOVE this UHaul location. It's the wonderful folks that staff this location that make it top notch !!

William H 
Rating:
5.0

Mike was very helpful with getting the trailer reserved and the entire process from pickup to return was with ease. I’d recommend this location for your trailer needs.

robert c 
Rating:
5.0

Mr Mike always keeps the newest & most reliable uhaul trucks. There is plenty of room to maneuver rental truck on property. Mike is so friendly and knowledgeable whenever you walk into his store. Will definitely come back everytime that I am in need of a uhaul rental truck. Absolutely Superb!!

TIMOTHY S 
Rating:
1.0

Charged additional fees

LSean R 
Rating:
5.0

Best experience ever

jnt w 
Rating:
5.0

Customer did not leave a comment.

raymond p 
Rating:
5.0

No improvements needed. Excellent service.

jeffrey m 
Rating:
5.0

Customer did not leave a comment.

Shane S 
Rating:
5.0

Great service. Mike was a great help.

Billy T 
Rating:
5.0

Mike, is very knowledgeable with his uhaul business. He keeps his business & uhaul trucks very clean. I would recommend this location to anyone !!!

TIMOTHY S 
Rating:
5.0

Mike always provides excellent service! Never an issue and highly recommend as the first choice for any needs!

Lisa M 
Rating:
5.0

Great service…Very knowledgeable and efficient…

CHARLES K 
Rating:
5.0

This is the BEST place to rent a truck. The owner is so friendly and makes the rental so easy. We have rented U haul trucks many times in multiple states and this is where we always go to now. You need more reps like this guy.

Becky J 
Rating:
5.0

I had a wonderful experience with this service location. Helpful and knew what I needed when I did not! Would HiGHLY recommend 😀

Angela G 
Rating:
5.0

Very helpful.

Edwin W 
Rating:
5.0

Customer did not leave a comment.

joshua p 
Rating:
5.0

Customer did not leave a comment.

chan h 
Rating:
5.0

Mike was amazing. Very glad I decided to rent from uhaul today.

joshua s 
Rating:
5.0

Customer did not leave a comment.

Thomas S 
Rating:
5.0

Mike was very professional and helpful. I will certainly use this location in the future.

JOHN S 
Rating:
5.0

Nothing. Everything was perfect. It’s why I continue to use uhaul for everything.

Greg H 
Rating:
4.0

None

alvin d 
Rating:
5.0

Service was more than excellent. Awesome communication and customer service experience!

Sonja J 
Rating:
5.0

Mr. Mike is wonderful to do business with

regina m 
Rating:
5.0

Customer did not leave a comment.

Whitney T 
Rating:
5.0

Very convenient and the employee was very helpful.

MICHAEL A 
Rating:
5.0

Customer did not leave a comment.

Stacey C 
Rating:
3.0

Teach attendants how to hook up trailers .

dwight j 
Rating:
5.0

I was pretty happy with the service I received!!!

Jennifer L 
No reviews have been submitted for this location.

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