Customer Reviews for Citgo
(U-Haul Neighborhood Dealer)

155 reviews

4800 Russell Pkwy   Warner Robins, GA 31088

(478) 542-9092

Location Hours

  • Mon-Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(478) 542-9092

4800 Russell Pkwy
Warner Robins, GA 31088

Services at this Location:

Location Hours

  • Mon-Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Nothing as Mike , the store owner makes it very easy to get a vehicle.

sean C. 
Rating:
5.0

Nothing perfect customer care at that location.

jarmaine J. 
Rating:
5.0

Customer did not leave a comment.

courtney W. 
Rating:
5.0

Easiest drop off experience.

Carolyn T. 
Rating:
3.0

Customer did not leave a comment.

William R. 
Rating:
4.0

All expectations were met at this location

GARY D. 
Rating:
5.0

this is a place that excels at customer service, while I was being waited on, a number of people walked in the door and the owner Mike welcomed everyone by their first name (good memory) but that is only one on the things that makes the customers feel important

Henry L. 
Rating:
5.0

Customer did not leave a comment.

michael H. 
Rating:
5.0

Incredible customer support!

jason Y. 
Rating:
5.0

The Citgo rep was very helpful and courteous.

William H. 
Rating:
5.0

Mike was very courteous and helpful.

SERGEY I. 
Rating:
1.0

Has issues on file. Area manager was only one that admitted and cared to provide customer service and think outside of the box.

Kevin T. 
Rating:
5.0

Customer did not leave a comment.

Vu L. 
Rating:
2.0

THEY MADE ME TAKE THE DOLLY OFF THE TRUCK THAT CRAP NEEDS TO BE FIXED

Michael G. 
Rating:
5.0

Customer did not leave a comment.

Shane H. 
Rating:
5.0

They were exceptional! Very helpful and professional!

Richard C. 
Rating:
5.0

Customer did not leave a comment.

jospeh J. 
Rating:
5.0

This place is conveniently located and the gentleman who guided me through the whole process was kind and helpful. Best experience I've had with uhaul.

Cassandra D. 
Rating:
3.0

Customer did not leave a comment.

BOBBY L. 
Rating:
5.0

Customer did not leave a comment.

Cedric C. 
Rating:
5.0

Everything was great from the representative who checked us in and out. I would tell all my friends and associates to go there. Eric and Joanne Jackson

Eric J. 
Rating:
5.0

Everything was very nice and clean

varncheria N. 
Rating:
5.0

Customer did not leave a comment.

janice B. 
Rating:
5.0

Customer did not leave a comment.

Richard J. 
Rating:
5.0

People was very nice freindly andvery helpful

Tammy H. 
Rating:
5.0

No issues what so ever, person was knowledgeable, respectful and helpful

walsrobo R. 
Rating:
3.0

Customer did not leave a comment.

B'ASIA Y. 
Rating:
5.0

Professional, courteous staff and services. Excellence from contact through close out. Highly recommended!!

RICHARD L. 
Rating:
5.0

Clean the interior of the Uhaul a little more

Jameson H. 
Rating:
5.0

I have used this place twice this month. Dude at the counter is a real one! I appreciate his positive energy!

STEVEN S. 
Rating:
4.0

Customer did not leave a comment.

Troy W. 
Rating:
2.0

The tires needed to be replaced. I told them where I wanted to return it. He told me to drop it off any place in the state of WI. Not true. I was charged more where I wanted to return the trailer.

Adam B. 
Rating:
5.0

Customer did not leave a comment.

JASON J. 
Rating:
5.0

Customer did not leave a comment.

Cassandra W. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN R. 
Rating:
5.0

Customer did not leave a comment.

lorri C. 
Rating:
5.0

Customer did not leave a comment.

ronald S. 
Rating:
5.0

Very helpful - quick/easy straight forward transaction!

David T. 
Rating:
5.0

The service was excellent. The clerk was very friendly. No trouble at all with the vehicle.

Laura R. 
Rating:
4.0

The 6X10 trailers need a jack stand on the tongue. They are extremely heavy for one person to raise to hook up..

JIM R. 
Rating:
5.0

Nothing, Mike at the citco location was very helpful and set me up quick for the job I had to get done. I would certainly use his location again. Russ Barnett

Russ B. 
Rating:
5.0

Customer did not leave a comment.

Kimberly H. 
Rating:
5.0

Awesome experience! Great staff!

Matthew H. 
Rating:
5.0

Everything was great

Birtha D. 
Rating:
5.0

Excellent customer service!!!!!!!

dennis S. 
Rating:
5.0

great service

STEPHEN C. 
Rating:
5.0

Owner was very helpful and professional. Was it pleasure to do business with..

Thomas E. 
Rating:
5.0

Customer did not leave a comment.

Aaron T. 
Rating:
3.0

Location was fine, for the second time equipment was not there. Very frustrating.

Rodney K. 
Rating:
5.0

Customer did not leave a comment.

Mike V. 
Rating:
5.0

Excellent experience. Very friendly and helpful...and close to me. My new location of choice!

Mark T. 
Rating:
5.0

Customer did not leave a comment.

Kenneth B. 
Rating:
5.0

Customer did not leave a comment.

Rodrick D. 
Rating:
5.0

Great location and Mike is the best!

Christopher K. 
Rating:
5.0

Customer did not leave a comment.

Kenneth B. 
Rating:
5.0

Customer did not leave a comment.

Katrina J. 
Rating:
5.0

Customer did not leave a comment.

Tonya W. 
Rating:
5.0

Excellent service!

William G. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN P. 
Rating:
5.0

Customer did not leave a comment.

Nicholas W. 
Rating:
5.0

Customer did not leave a comment.

SUZANNE E. 
Rating:
5.0

Great Customer Service! This is my 2nd time renting from this location, he is the only location I recommend!! ☺️

Shequeta B. 
Rating:
4.0

Customer did not leave a comment.

JEFFREY H. 
Rating:
2.0

Be sure to check all lights before you leave

Mary C. 
Rating:
5.0

I really enjoyed the friendly service.

SAMUEL C. 
Rating:
5.0

Your service and hospitality is second to known. It was fast, friendly, and professional.

cj S. 
Rating:
1.0

The store owner is a piece of shit!!

REGINALD L. 
Rating:
5.0

Customer did not leave a comment.

robert S. 
Rating:
5.0

Fast and friendly

Torya F. 
Rating:
5.0

Excellent service. I drove in back the U-Haul dropped it off by the time I walked in I'd already been checked in. Super fast and easy Best part of moving dropping that thing off.

glenn W. 
Rating:
4.0

Customer did not leave a comment.

Brandon S. 
Rating:
5.0

Customer did not leave a comment.

Brandon P. 
Rating:
5.0

Customer did not leave a comment.

Reginald K. 
Rating:
5.0

Customer did not leave a comment.

SCOTT B. 
Rating:
5.0

The gentleman that assisted me was absolutely wonderful! I will recommend this business to all I know. Thank you!

Mike L. 
Rating:
3.0

The vehicle wouldn't go over 75 mph. Vehicle was bucking when I reached the speed limit. Engine light came on when I was driving.

Darius B. 
Rating:
5.0

Customer did not leave a comment.

TRACY W. 
Rating:
5.0

Prompt service and friendly attitude. Equipment was well maintained.

steven N. 
Rating:
5.0

Customer did not leave a comment.

KARLYN N. 
Rating:
5.0

This was an excellent experience with uhaul. Although they did not have the truck that I previously reserved they gave me a larger truck for the price of the truck I reserved. The previous store True Value in Warner Robins, GA does not need a contract with uhaul.

Shequeta B. 
Rating:
5.0

Customer did not leave a comment.

Marlene M. 
Rating:
5.0

Customer did not leave a comment.

TRACY W. 
Rating:
5.0

Customer did not leave a comment.

JERRI R. 
Rating:
3.0

I did all the quick login on line and still had to do it again at the pickup location.

Andrew L. 
Rating:
5.0

Customer did not leave a comment.

Julie B. 
Rating:
5.0

Customer did not leave a comment.

joel C. 
Rating:
5.0

Customer did not leave a comment.

Mark C. 
Rating:
3.0

We went to the first location to pick up car dolly and they thought they had some available but they were all damaged but they did make arrangements for me another pick up at another location so overall wait time probably half hour 45 minutes

Dave S. 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
5.0

Customer did not leave a comment.

Leon J. 
Rating:
5.0

Excellent communication from the business and very helpful with my questions. Definitely recommended

Stephanie E. 
Rating:
5.0

Customer did not leave a comment.

Robert O. 
Rating:
5.0

Very quick and smooth transaction. Mike was very knowledgeable and helpful throughout the process. Truck was ready to go. Excellent experience.

Gary L. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
1.0

There is only one person at the location who is capable of handling the Uhaul pickup and drop off. We have used this location twice now, and the first time he was not there. The second time it was his day off. His wife speaks poor english and is uncooperative in trying to help Uhaul customers. We ended up having to have the regional Uhaul Manager on the phone talk to a teenager at the location in order to collect our rental.

Jeffrey G. 
Rating:
5.0

Customer did not leave a comment.

Maylee B. 
Rating:
2.0

Told me he was fixing lunch that he would check the trailer later to just drop it and go.

CHAD J. 
Rating:
5.0

You did a wonderful job. Thank you.

marilyn B. 
Rating:
5.0

Customer did not leave a comment.

joseph G. 
Rating:
1.0

I rented the pickup truck and paid for 20 miles. I ended up going 7 miles over for a total of 27 miles. Upon returning the vehicle, I paid for $5 worth of gas at the same location to ensure truck was full. I parked truck and took keys inside. I was directed by store owner to take a picture of mileage and gas. The hand was beyond “F” and I have the pictures. He then questions me as to if I put gas prior to putting gas upon return because he could not understand how I drove the truck for a total of 27 miles and only put $5 worth of gas. Because of his rudeness, the store owner and my husband exchanged words. He demanded I put an additional $3 in the tank. To avoid further problems, I paid for additional gas and my husband pumped. Well the truck only took $1.80 more but he forced it to $2.30. These trucks get about 17 mpg. I drive it 27 miles and paid for $5.00 gas initially. His gas was $1.98/gal which means the amount I put in initially covered approximately 42 miles. I then put an additional $2.30 which would have covered an addition 20 miles for a total of about 62 miles. I only drove it 27 miles. The store owner then tells me my husband needs to talk to him like he talks to God. I will never rent from this location again. The owner was even rude upon the initial pickup, so it wasn't surprising.

taquila M. 
No reviews have been submitted for this location.

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