Returning location was super easy, next time I rent they are taking my truck. The boy there was super nice and welcoming and really helped parked the truck.
anna l
Customer Reviews for City Cars LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I waited almost an hour for someone to show up to the location. They had a sign on the door saying they would be back in 15 min. I waited 15 minutes and then called the number and the person who answered said he would be there in 15 min. It took another 45 minutes for him to arrive.
ROBERT MI was approved by the Corporate office to return the truck back to City Cars, however the truck wasn’t checked in for 4 days after. Staff did not return or answer calls. My overall experience is extremely poor. I always use Uhaul for moves and my experience has always been 5 stars except for this rental. However, every time I called the Regional/Corporate office they were pleasant and helped to get the truck checked back in and reservation closed.
Roena CThis location has lazy workers who refuse to check of the trucks daily. Their lack of punctuality is what made me got billed for an extra day when I dropped the truck off the same day I rented it. This is not acceptable and I will not be paying that made up bill and will not be renting with U Haul ever again.
TAMAR CI was charged for equipment that U-Haul never provided. Also I had to call twice to fix some hiccups that the first person said they fixed but didn’t. (Spent a extra hour on phone with customer service…)
JEFFREY M