I was approved by the Corporate office to return the truck back to City Cars, however the truck wasn’t checked in for 4 days after. Staff did not return or answer calls. My overall experience is extremely poor. I always use Uhaul for moves and my experience has always been 5 stars except for this rental. However, every time I called the Regional/Corporate office they were pleasant and helped to get the truck checked back in and reservation closed.
Roena C
Customer Reviews for City Cars LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This location has lazy workers who refuse to check of the trucks daily. Their lack of punctuality is what made me got billed for an extra day when I dropped the truck off the same day I rented it. This is not acceptable and I will not be paying that made up bill and will not be renting with U Haul ever again.
TAMAR CI was charged for equipment that U-Haul never provided. Also I had to call twice to fix some hiccups that the first person said they fixed but didn’t. (Spent a extra hour on phone with customer service…)
JEFFREY M