Customer Reviews for City Storage Inc
(U-Haul Neighborhood Dealer)

126 reviews

1445 N Woodruff Ave   Idaho Falls, ID 83401
(S of Lincoln)

(208) 529-3970

Location Hours

  • Mon-Sat: 8 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(208) 529-3970

1445 N Woodruff Ave
Idaho Falls, ID 83401
(S of Lincoln)

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

There were no moving blankets so I hope I don't get charged. Truck needs alignment.

Samantha H. 
Rating:
5.0

Customer did not leave a comment.

Leland P. 
Rating:
5.0

Customer did not leave a comment.

KATHY C. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Customer did not leave a comment.

Stephen S. 
Rating:
5.0

Customer did not leave a comment.

DONALD M. 
Rating:
3.0

Customer did not leave a comment.

Cheyann S. 
Rating:
3.0

Customer did not leave a comment.

Frank R. 
Rating:
3.0

Customer did not leave a comment.

FRANK R. 
Rating:
5.0

Customer did not leave a comment.

GLEN P. 
Rating:
5.0

How about an All Wheel Drive in the States that are above Interstate 70? Would help when having to drive through winter weather events.

Michael E. 
Rating:
5.0

Customer did not leave a comment.

Kelly B. 
Rating:
5.0

I was told I could pick up the truck at 730 am . The store doesn't open until 8am. The lady that runs the office saw us and asked if she could help. We waited 5 minutes so she could put her daughter on the school bus, then she helped us get the truck. First person with your company to go above to help me out like this. Usually its wait until the office opens. Didn't get her name but she did a great job that morning. Thank you.

steve M. 
Rating:
4.0

They had the truck at a different location than what my confirmation email told me go to.

Kylee B. 
Rating:
5.0

JT did a great job, even after the computer was telling him things that were obviously false and not allowing him to complete the turn in (it said I was a day late, but today's date was printed right on the screen for turn in). He called Uhaul and made it right.

Bryan S. 
Rating:
5.0

Staff was extremely helpful I would recommend this location to anyone in the area

Julie S. 
Rating:
4.0

Reverse more than a few draconian corporate policies

Ray T. 
Rating:
5.0

Customer did not leave a comment.

donna L. 
Rating:
3.0

Customer did not leave a comment.

MELISSA S. 
Rating:
3.0

Customer did not leave a comment.

seth W. 
Rating:
5.0

Customer did not leave a comment.

MARIA V. 
Rating:
4.0

Customer did not leave a comment.

Jeff G. 
Rating:
5.0

Customer did not leave a comment.

Patrick B. 
Rating:
4.0

Customer did not leave a comment.

Ted M. 
Rating:
1.0

There were literally only two trucks to pick from and no trailers whatsoever. I informed the lady I needed an auto trailer as well and she told me she couldn't help me with that and to go to their main distributing location across town. I would have at least expected a courtesy call on my behalf to ensure they had what I was needing before driving all the way over there. I also pointed out that the tires on the uhaul looked like they would need replaced soon and again she told me to inform the receiving company when I returned the truck. And lastly, when I asked her how I should exit the yard with the 26' long uhaul she simply pointed in the general direction, at that point I asked her to get up and physically show me where I should go because I had no idea what she was pointing at, she seemed like I was bothering her with my request. I won't be returning to this location, nor will I send anyone that way. I did in fact go to the main store and the gentlemen there we so helpful and personable. He even attached my trailer for me, offered the right devices I needed to equip the lights to function, and he thoroughly explained to me how to strap the car down. That we outstanding customer service!!

GLADYS M. 
Rating:
5.0

I only drove 16 miles but got charged for 116 miles

Pete H. 
Rating:
3.0

Customer did not leave a comment.

Taylor R. 
Rating:
3.0

I was given an appliance dolly/hand truck rather than the regular dolly that I reserved. I was also given a 15 foot truck instead of the 10 foot truck that I reserved. I would have been nice if the employee would have helped me adjust the mirrors.

Ellen S. 
Rating:
3.0

The check in process by phone didn't work and I had to call the number to get the process going. The gentleman I talked to was very polite, very knowledgeable and had me on my way in no time. The location where the truck was parked was very inconvenient, not much room for such a large truck.

Carl P. 
Rating:
4.0

Customer did not leave a comment.

Rick B. 
Rating:
5.0

Customer did not leave a comment.

STAN C. 
Rating:
5.0

Customer did not leave a comment.

Brian B. 
Rating:
5.0

This was the best moving equipment, and best people I have ever worked with while moving. I'd repeat the experience again in a heart beat!

David L. 
Rating:
1.0

Customer did not leave a comment.

Penny K. 
Rating:
5.0

Customer did not leave a comment.

sydney T. 
Rating:
5.0

Great service and friendly staff.

JAMES R. 
Rating:
5.0

The girl who helped me out was awesome. Definitely someone who represents your company well. Give her a raise.

Moses K. 
Rating:
3.0

Customer did not leave a comment.

Jacob S. 
Rating:
4.0

The workers there weren't in a position to come out and show me the ropes, but I was still able to figure it out

Michael S. 
Rating:
4.0

Customer did not leave a comment.

taylor C. 
Rating:
5.0

Customer did not leave a comment.

Kjell J. 
Rating:
5.0

Customer did not leave a comment.

COLLEEN K. 
Rating:
5.0

If a customer declines insurance on the U-haul large vehicle. Advise them to check if their private insurance covers a large vehicle.

CAROL H. 
Rating:
5.0

Customer did not leave a comment.

DIARA L. 
Rating:
5.0

Workers were great, truck was great.

David F. 
Rating:
4.0

Customer did not leave a comment.

Allan G. 
Rating:
4.0

Customer did not leave a comment.

Donna K. 
Rating:
3.0

Customer did not leave a comment.

Patricia R. 
Rating:
4.0

Helpful staff!

Jennifer L. 
Rating:
3.0

The young lady at the counter was content to have me go out side and do the walk around and check everything. She could have reviewed some of the items of the truck and equipment.

Roy Z. 
Rating:
4.0

Customer did not leave a comment.

Jonathan B. 
Rating:
3.0

After hours drop off. Not much room to park.

Barton B. 
Rating:
5.0

The location was convenient and the service was excellent. I would suggest that Uhaul may clean out the trucks and deodorize them. If someone smokes in them; I think there should be a fine. Similar to how hotels charge if you smoke in a non-smoking room.

Shanna H. 
Rating:
3.0

Customer did not leave a comment.

Andrew B. 
Rating:
3.0

Customer did not leave a comment.

JOSE A. 
Rating:
1.0

Customer did not leave a comment.

amy M. 
Rating:
5.0

Customer did not leave a comment.

Michael N. 
Rating:
5.0

Customer did not leave a comment.

milon W. 
Rating:
5.0

10 out of 10. Great service A+

JON S. 
Rating:
4.0

Customer did not leave a comment.

Jessica M. 
Rating:
3.0

Customer did not leave a comment.

MIKE J. 
Rating:
5.0

Customer did not leave a comment.

Tim S. 
Rating:
3.0

I never received a notice nor instructions about where to drop off the Uhaul. Luckily, we knew about the key drop off boxes.

Charly G. 
Rating:
1.0

The manager of the Idaho Falls U-Haul Location on Yellowstone gave away my Truck. I reserved in 2 days prior at 8:00am. I was on my way to to location when I recieved a call telling me he was going to give my truck to another family if he didn't her from me in 5 miniutes, it was 945am. I called back to the number and no answer. I called and called, finally the phone was picked up and the lady on the phone told me she would put the message in the computer that I would be 15 minutes late, this was 9:55am. I arrived at the u-hall location at 9:01am, as I pull in the lot the only 17 foot truck pulled out of the parking lot. When I asked the manager RUSS about the truck he was rude and said someone else needed the truck and I didn't call back. REALLY! They sent me to another location and by the time I was in the truck it was about 11:00. I asked the general manager Phillip Daley to wave the fee due to the cost of the delay. He said $9.95, well I return the truck and they charge $19.95 addition to my card. The total cost is about $44.00. I had a crew paying them each $20.00 an hour to help for the day. This not only put me behind having to go pick up another truck at another location but the additional charges on my card and the extra time to get another truck while the crew is standing by by,.

TAMMY P. 
Rating:
5.0

Our experience was great! Megan is awesome! She is very friendly and welcoming. My dad had a little accident before we left the parking lot and Megan was very helpful and stayed open late until we all made sure the situation was under control, and even made copies of insurance id's and Drivers licenses. We will continue coming back to City Storage.

KRISTINA A. 
Rating:
5.0

Customer did not leave a comment.

KEN A. 
Rating:
2.0

They said the gas tank was full and it wasn't. I told them I didn't want insurance and they charged me for it anyway.

Kerry C. 
Rating:
4.0

Customer did not leave a comment.

Alina E. 
Rating:
5.0

Customer did not leave a comment.

ROB M. 
Rating:
3.0

Prices for the moving materials (boxes, tape) were significantly higher than the other U-Haul location.

Jason G. 
Rating:
4.0

Customer did not leave a comment.

CAYD F. 
Rating:
3.0

why comment? you won't do anything. oh, so sorry for your inconvenience. bye. that would be the end of it. uhaul is the worst. big waste of money and breath trying to get help with a garbage truck.

PHILIP H. 
Rating:
5.0

amazing customer service and very friendly!!

STEPHANIE T. 
Rating:
5.0

Customer did not leave a comment.

Ken G. 
Rating:
5.0

Wash interior windows

Kelly T. 
Rating:
5.0

Great

Brian H. 
Rating:
3.0

The location was great but pricing is misleading had no idea I was going to be charged per mile on top of gas and rental. Very costly . Won't do again

Heather P. 
Rating:
5.0

Customer did not leave a comment.

DENNIS C. 
Rating:
3.0

Truck broke down before I could even get it loaded and Uhaul didn't not compensate me for the breakdown. Charged me full price. I am outraged!! I got a replacement but I had lost all my moving help because it was later in the day and everyone had to return home. Not impressed with Uhaul service.

JARED W. 
Rating:
4.0

Customer did not leave a comment.

Tena V. 
Rating:
5.0

Great service, and very reasonable rates. I will always stick to U haul when moving.

David J. 
Rating:
3.0

Customer did not leave a comment.

ADAM B. 
Rating:
5.0

excellent! even came out to greet us!

DLYN M. 
Rating:
3.0

Customer did not leave a comment.

LORI D. 
Rating:
5.0

Keep doing what you are doing!

dee R. 
Rating:
3.0

Customer did not leave a comment.

BROCK B. 
Rating:
4.0

Customer did not leave a comment.

LOGAN O. 
Rating:
5.0

Nice truck. It worked great and everything went well. Thanks!

COLLEEN B. 
Rating:
5.0

Customer did not leave a comment.

TYSON C. 
Rating:
3.0

Customer did not leave a comment.

SANTIAGO C. 
Rating:
4.0

Customer did not leave a comment.

DARWIN S. 
Rating:
3.0

Customer did not leave a comment.

Lindsey P. 
Rating:
5.0

Very easy pick up!

ABBY G. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
3.0

Customer did not leave a comment.

KURT V. 
Rating:
3.0

Customer did not leave a comment.

Craig Y. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER N. 
Rating:
1.0

great service! Uhaul needs to give a break for mileage overage.

VALORIE E. 
Rating:
4.0

they were wonderful

SHARON T. 
Rating:
5.0

Quick no-hassle drop-off of truck. Office person pleasant and professional.

NICOLAS N. 
No reviews have been submitted for this location.

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