Customer Reviews for City Storage Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of City Storage Inc

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Norman C.
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Nothing. Thank you

ADRIENNE M.
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Both the customer service and the equipment was outstanding. I hadn't used U-Haul in 10 years. It was nice to see U-Haul customer service and equipment were still being maintained with high standards. The pick-up and drop off was seamless, no glitches, stress-free. I appreciate having a service and product that are worry-free. Thanks,

Denise W.
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Customer did not leave a comment.

TED T O.
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My van is old van.. not like the last time i rented.

TED O.
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I Love your Van. I am happy all day driving your van.

ANTHONY H.
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Customer did not leave a comment.

maria M.
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Customer did not leave a comment.

Tara C.
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Customer did not leave a comment.

Maria E.
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I rented a trolly and a furniture dolly but it was not in the U-Haul truck. I got charged for both items.

SUZANNE H.
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The truck we rented was awful in snow and very loose in the front end. You might want to check the alignment. Awful in poor weather.

DAVID C.
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You're limited as to the site, but that lower lot is tough to back out. Is what it is, though.

Evelyn M.
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Customer did not leave a comment.

tracy P.
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My one day van rental was perfect. I could not be happier. Thank you.

john L.
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Customer did not leave a comment.

Arne H.
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Manes D.
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Kristina L.
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Stephen P.
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Nothing! The nice woman Deena who runs the place makes the experience so simple and easy. She makes it personal which will make me always go back

ESTEVAN L.
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Nothing

WILLIAM W.
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get the main corporate office to actually know what they are doing

eduardo V.
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Customer did not leave a comment.

mark F.
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The customer service rep was great, her service was excellent and I wouldn't want to do business with anyone else.

Christopher E.
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Great people very helpful

MARCO B.
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After hours drop, no real problems except return lane was crowded by a single uhaul box truck so we had to leave trailer a little out of return lane.

Adam M.
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Customer did not leave a comment.

MICHELLE S.
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Customer did not leave a comment.

MICHAEL M.
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There was a ding on the windshield....we were not charged so that was good.... because it was there before we took the van.......the only thing that threw me off was having to take a picture of my driver's license.....for some reason my phone camera went into negative mode ...so I couldn't use the app the check out

DONALD S.
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The trucks should be equipped with power mirrors. I'm 67 yrs old and getting in and out of the trucks numerous times for each mirror was a bit more difficult for me. Power mirrors in those vehicles should be standard equipment. Otherwise the truck was clean,rode well and in good operating condition. Except for a little play in the steering wheel. Other than I am very happy with my experience with u-haul and with the helpful and kind personnel that handled this transaction. Thank you! Don

Stephen H.
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Customer did not leave a comment.

Adam M.
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Customer did not leave a comment.

GRISSELLE U.
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Customer did not leave a comment.

Michael P.
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Customer did not leave a comment.

RICHARD Q.
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Customer did not leave a comment.

Heather B.
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Took awhile to get keys. Paid way to much, didn't use all hours and times

Robert M.
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Customer did not leave a comment.

DEBRA L.
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Had to wait almost 30.minutes due to slow app. Process. Cancelled and reprocessed with representative. Truck was an antique! Passenger mirror could not be adjusted for me to see adequately, even with reps assist. She just shrugged her shoulders when we could not adjust it. I usually receive a discount as my nephew Teddy Gale worked for Uhaul. Rep said. "Never heard of him". Not much help, although a smaller uhaul, she was the only one there.

Juan S.
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Customer did not leave a comment.

Melinda B.
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Customer did not leave a comment.

barry W.
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Billed me for 20 miles even before I left the place!! I only ended up driving 13 miles!!! Only a few dollars but you know what I'm getting at!! I'm sure they what got the balance if I would have went over 20 miles!!!

PHILIP M.
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Fast and easy friendly service.

Arthur D.
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Customer did not leave a comment.

David O.
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Too far from my home Yet the staff was very pleasant and helpful

JOSEPH B.
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Customer did not leave a comment.

JOSEPH B.
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Customer did not leave a comment.

CATHERINE S.
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Manager is a "real company man". He is very thorough and seems to really enjoy his job. Great customer relations for u-haul corp.

Tammy A.
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Customer did not leave a comment.

Rita D.
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Excellent professional assistance.

JUAN M.
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Keep the great service going!

FREDERICK M.
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Best customer service ever!

RICHARD H.
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N/A

Pablo K.
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The lady working at the pickup point was the sweetest woman I've ever met. Please give her a raise

Christian M.
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Customer did not leave a comment.

DALE P.
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Customer did not leave a comment.

JEFFREY N.
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Don't change a thing, they're doing an excellent job at City Storage.

DEBORAH G.
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Customer did not leave a comment.

brianna L.
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Customer did not leave a comment.

Marie L.
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Customer did not leave a comment.

SHERYL J.
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I like fast, efficient and availability which this U-Haul had keep up the good customer service

Joshua C.
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I rented one to transport 2 mattresses! I had never rented it before and when I returned the same day Détente said that the back carpet had a paint stain! I did not do this type of transport and even appealing to the manager, he removed more than 200 dollars from my account!

YOLANDA S.
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Customer did not leave a comment.

Christine W.
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Customer did not leave a comment.

ERIC Y.
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I was very happy with your services

RORETA B.
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I was very impressed how they processed my rental. Quickly and professional most importantly friendly. I appreciated how they followed procedures for the Covid 19 regulation. Thank you for and excellent service!

herbert W.
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I think everything went perfectly as it was.

Lawrence H.
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Customer did not leave a comment.

William C.
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Barry C.
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Customer did not leave a comment.

Eleanor F.
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Deanna was very very helpful.

WASIU I.
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To me, am 100% satisfied with everything. Please keep it up. Thanks

Whittney C.
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On the drop off details located next to the main door maybe mark “key drop off box across parking lot” so it's easier to find for a more quick stress free drop off

Emmanuel M.
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Customer service and support were great. The lady very courteous .

angelica R.
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Nothing excellent en quick service

Edwin G.
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The truck we had needed a wheel alignment..it was going to the sides too much. You couldn't open the passanger door from the outside the driver had to stretch over to open it ever time we got out the truck and it was raining! It was a hassle...not happy with the price of truck with all these issues.

Jose O.
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Customer did not leave a comment.

Joseph P.
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Customer did not leave a comment.

Mark S.
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Customer did not leave a comment.

Jose M.
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Customer did not leave a comment.

Diane J.
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Customer did not leave a comment.

JORDI T.
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Customer did not leave a comment.

Stephen A.
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greg T.
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Fantastic Customer Service!!!!!

Jessica B.
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Customer did not leave a comment.

montana R.
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Customer did not leave a comment.

evelina P.
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They didn't have what I was looking for and it cost me more than I wanted to pay.

Edwin F.
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Customer did not leave a comment.

Janet V.
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Customer did not leave a comment.

Kor M.
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Super Friendly! With all the stress from selling a home and moving, you need a spot like this to know the move will be smooth. Also she sanitized the keys before giving it to me. Lol awesome place!

Gabrielis A.
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When I spoke to Deanna Blood at this location I advised what happened with the location I picked the truck up. She made it known to me that they are aware that the person at the Gardner location does not know what he's doing and they've gotten previous complaints. She advised me she will look into it and file complaints and will follow up with me

Brandon P.
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Great experience at the location, everyone was very nice and helpful. The nicest u haul dealer I've ever been to!!

judy O.
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Love this place been going here for years

Paul W.
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Customer did not leave a comment.

donna H.
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Just didn't know picking the truck up whoever does the plowing and did not do a very good job who is very icy had to throw sand and salt down to get the truck out and Upon returning the truck took about 15-20 minutes to get up the driveway to return the rental truck other than that everything was fine

Howard J.
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Nothing. This location is always pleasant and helpful

greg T.
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Customer did not leave a comment.

John B.
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I'll use them again, great service!

Miguel R.
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Josh was very professional and helpful, he answered all of our questions and made sure the entire rental and return process went quickly and smoothly. Thank you!

Robert E.
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Customer did not leave a comment.

Charles H.
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Professional and cordial. Very pleased.

Jason F.
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Customer did not leave a comment.

Roger B.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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