Customer Reviews for City Storage Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of City Storage Inc

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ana V. on

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Customer did not leave a comment.

William F. on

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Timothy W. on

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Bruce V. on

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manny R. on

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Joshua was excellent and courteous

Courtney B. on

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The employees at this location were great and made sure to get me the van I reserved even after the one originally on its way was out of commission from a collision. I do have to say though that the van does NOT fit a queen bed on its side as promised, and I had to slant my matress and bo spring in order to get it to fit, which significantly lessened the space for my other boxes.

Jason F. on

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Dmitry B. on

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Make a sign of where the drop box is so people don’t have to look for the box. It can be dangerous at night! But it was not a problem just a suggestion to help make it smoother & less scary! Thank you!

Barry S. on

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WAYNE H. on

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Not happy at all trailer was not at the location as promised had to drive 90 extra miles to get trailer, we were told the trailer was in Webster Mass, and had to go to Fitchburg Mass to get the trailer, very very unhappy

Jorge S. on

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angel R. on

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Best costmer service I've had in years. Will be recommending to all my friends.

Brett W. on

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Ronald S. on

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I was very happy whit everything

Richard W. on

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jason F. on

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The staff is what makes it worthwhile...

Ryan B. on

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Diane D. on

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John P. on

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Peter P. on

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Mary B. on

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The lady at the facility was great. The UHAUL was falling apart. The engine would not change gears, the front end was shot, and I didn't think I was going to make it to my destinations alive. Reservation 91664885

Kimberly S. on

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Customer service was excellent. The lady was kind and very helpful. If she was at every location u would booked all the time. 3rd experience with this particular person and wonderful to see her again.

Luis G. on

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Superb customer service, best place to rent from.

kathleen M. on

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very pleasant customer service, would recommend to friends and family

nicholas P. on

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There was a smell of secondhand smoke from the van, but was otherwise in good condition and was easy to use. Staff at the location were pleasant and were quite well at answering any questions that we might have had. For our first experience with using a Uhaul, it was a good first impression. The cost is questionable (factor in what you consider to be of good value to deliver/ship), but an in-town/ next town drive and back will run you around $70-$80 between taxes, fees, a dozen blankets, insurance waiver, gas, per-mile charge, and the van itself. Considering that the items I was delivering to my house cost me $320, it wasn't a terrible price to performance ratio, but keep that in mind.

ANGEL E. on

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Good

lynne D. on

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gerald L. on

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Excellent customer service would definitely use again

John C. on

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Trailer was "clean enough" it was swept out and there wasn't any trash left behind but I was only moving a woodstove, it was definitely unacceptable if i were to be moving upholstered furniture. Hitch had no lubrication whatsoever on the latching mechanism, took 3 people and a rubber mallet to get it to let go of my tow ball

Melissa M. on

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Peter G. on

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