Customer Reviews for City Storage Inc
(U-Haul Neighborhood Dealer)

708 reviews

655 Water St   Fitchburg, MA 01420
(Rt 12 N)

(978) 345-0089

Location Hours

  • Mon: 9:30 am - 5 pm
  • Tue: 9 am - 5 pm
  • Wed: 9 am - 2:30 pm
  • Thur-Fri: 9 am - 5 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(978) 345-0089

655 Water St
Fitchburg, MA 01420
(Rt 12 N)

Services at this Location:

Location Hours

  • Mon: 9:30 am - 5 pm
  • Tue: 9 am - 5 pm
  • Wed: 9 am - 2:30 pm
  • Thur-Fri: 9 am - 5 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

Claire N. 
Rating:
5.0

Everything was great! Liked the text reminders.

Rebecca B. 
Rating:
5.0

We caught the attendant as he was closing up but he stayed around in the rain for the return.

Oren L. 
Rating:
5.0

Customer did not leave a comment.

Mauricio G. 
Rating:
5.0

Customer did not leave a comment.

EstelleLaure O. 
Rating:
3.0

Location needs a major upgrade . Poor parking and very run down

Thomas L. 
Rating:
5.0

Customer did not leave a comment.

linnea P. 
Rating:
5.0

The App return process was difficult and I was unable to do it, so was charged. And there was no indication of the App process upon returning. We were simply told "put the keys in the return drop box".

betty K. 
Rating:
5.0

I can't say enough good things about the quality of service we received from the people at this location. I left two messages with questions and received call backs within minutes. They made sure everything went flawlessly with our move.

Theresa H. 
Rating:
5.0

Deanna and Josh were amazing and very helpful. i recomend 100% this location.

Gisselle T. 
Rating:
5.0

Customer did not leave a comment.

Jeff L. 
Rating:
5.0

Best U-Haul location ever, and I've moved MANY times. Professional, clean, friendly, and not just competent but intelligent.

Chris H. 
Rating:
5.0

Nothing.U have a excellent service.Thank u.

Josue N. 
Rating:
3.0

Office Manager Deanna was a pleasure to business with / very helpful.

joseph C. 
Rating:
5.0

Everything was excellent...the staff went above and beyond to give a great experience...

Tina V. 
Rating:
5.0

Not a thing you guys make your customers happy

MONICA M. 
Rating:
5.0

Excellent great !!

MINELLY C. 
Rating:
5.0

Friendly and very helpful staff.

Michelle F. 
Rating:
5.0

Customer did not leave a comment.

Cynthia B. 
Rating:
5.0

They were very fast and organized and they found my issue with being over charged.

Daniel P. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH B. 
Rating:
4.0

There was no windshield washer fluid this time but the inside of the truck with Siri clean this time but the inside of the window on the driver side needs to be cleaned

GAYLE L. 
Rating:
2.0

Better snow removal. Clearer signs

Samantha C. 
Rating:
4.0

The employee (Josh) was exceptional.

RAYMOND M. 
Rating:
5.0

Customer did not leave a comment.

ELWIN P. 
Rating:
5.0

Customer did not leave a comment.

CESAREO O. 
Rating:
5.0

Keep doing what your doing😉

STACEY F. 
Rating:
5.0

Continue with the same spirit, nice service.

ASKAH T. 
Rating:
5.0

The man at the counter ( unfortunately I didn't get his name ) but I am very impressed with his manners and professionalism

Nicole R. 
Rating:
5.0

Tremendous experience. Excellent customer service. The van was very clean with plenty of gas. Will definitely rent from there again. GREAT STAFF....Very knowledgeable and helpful.

GREGORY T. 
Rating:
5.0

The only issue I had was that the van had no overhead light at all in the cab or cargo area making it difficult to see at night to load or unload, but overall it was a great van for what I needed.

RINI S. 
Rating:
5.0

Excellent quality and custom service

MYSTERLINE B. 
Rating:
5.0

Customer did not leave a comment.

FABIAN S. 
Rating:
5.0

Using the app went very well checking in to get the truck before hours.

Ronald E. 
Rating:
5.0

Customer did not leave a comment.

KARL B. 
Rating:
4.0

Great people, Great service

MARK F. 
Rating:
5.0

Customer did not leave a comment.

Robin T. 
Rating:
5.0

Keep doing what you are doing. The employee was very helpful. We had to change the vehicle because I had ordered one that was too small and she worked it out for us with no challenges.

JESSIE F. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

The woman that helped me check in was extremely helpful with great customer service.

DAWN A. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH G. 
Rating:
5.0

Quick convenient

Isbelia M. 
Rating:
4.0

Customer did not leave a comment.

GISELLE O. 
Rating:
5.0

Customer did not leave a comment.

SUSAN M. 
Rating:
5.0

It would be much easier for all involved if UHaul contacted their customers when the pick-up location and time changed. My location was changed to across the city and the time was changed to an hour earlier but nobody from UHaul contacted me to tell me. Thankfully the wonderful employee at the new location was very nice and stayed late to make sure i got my van, but if it wasn't for her I wouldn't have gotten a van and couldnt have moved that day at all.

THOMAS C. 
Rating:
5.0

Great experience. Thank you!

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

Ronald L. 
Rating:
5.0

Customer did not leave a comment.

AIDA F. 
Rating:
5.0

Very pleased overall great experience

ANTHONY B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
5.0

Very profesional thanks

EMMANUEL P. 
Rating:
5.0

Customer did not leave a comment.

PHILIPANDREW C. 
Rating:
5.0

Customer did not leave a comment.

JOSE C. 
Rating:
5.0

Great customer service.

Adam P. 
Rating:
5.0

Customer did not leave a comment.

CESAREO O. 
Rating:
5.0

they are awsome with there service

MICHAEL L. 
Rating:
5.0

Customer did not leave a comment.

christo[her H. 
Rating:
5.0

***PLEASE READ FUTURE CUSTOMERS!!! First, I want to make it clear that the woman who runs this facility is AMAZING!!!! Super nice, very sweet, and knows her job inside and out! Also, the storage facility in Worcester had amazing customer service! NOW, THE EXTREME AWFULNESS...this whole "U-Haul online experience" was HORRENDOUS!!!! I got different times and dates from them, the website is ridiculous to navigate, the emails are sent as though they aren't even a part of the same company, never mind the same reservation. When I FINALLY (after 2 days of trying) got an ACTUAL, LIVE person, she was rude, unhelpful, and like a robot. But, I especially loved her snapping gum in my ear. U-Haul powers that be, if you ever look at these reviews and actually care about your customers (which I don't believe the corporation does, although the individual in-person people do) A. LET YOUR CUSTOMERS SPEAK WITH PEOPLE AT THE ACTUAL LOCATION, B. GIVE US PROPER UNDERSTANDING OF OUR RENTALS AND RESERVATIONS C. YOU HAVE BECOME WAY, WAY TO BIG FOR YOUR BRITCHES AND TO $$$ HUNGRY, DO PEOPLE EVEN MATTER TO YOU ANYMORE???

MICHELLE C. 
Rating:
5.0

Perfect transaction.

Ray B. 
Rating:
5.0

The service is perfect at this UHAUL location. Customer service is the best😊

HAROLD H. 
Rating:
5.0

Staff are excellent! Would highly recommend!

SANDRA H. 
Rating:
5.0

awsome people

MICHAEL L. 
Rating:
5.0

Customer did not leave a comment.

TAINA D. 
Rating:
5.0

Customer did not leave a comment.

Northeast S. 
Rating:
5.0

excellent customer service!

JEFFREY F. 
Rating:
5.0

Everything was great

SUMNER E. 
Rating:
5.0

Customer did not leave a comment.

MARIAN S. 
Rating:
5.0

Customer did not leave a comment.

SHERRY C. 
Rating:
3.0

It honestly has not been a location or people problem. It was the equipment.

TODD D. 
Rating:
4.0

Please ask staff to stop speaking over the customer. Active listening is essential in this field. Thank you

SANDRA H. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

every one was vey nice and polite and ready to help me in any way.

MICHAEL L. 
Rating:
5.0

Nothing, service was Perfect

TOPAZE E. 
Rating:
5.0

Customer did not leave a comment.

TOPAZE E. 
Rating:
5.0

Josh was able to help me out last minute and he was friendly, professional and considerate. He made the whole process easy. Thanks Josh!

MARIA V. 
Rating:
5.0

Customer did not leave a comment.

MARK C. 
Rating:
5.0

Very nice and attending staff. Super easy pick up and drop off

TEIGAN B. 
Rating:
5.0

Customer did not leave a comment.

Glenda R. 
Rating:
5.0

Customer did not leave a comment.

LUIS G. 
Rating:
5.0

Customer did not leave a comment.

PAUL A. 
Rating:
5.0

Customer did not leave a comment.

charlene D. 
Rating:
5.0

None

KARSYN-IANII M. 
Rating:
5.0

Customer did not leave a comment.

LANESHA A. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM R. 
Rating:
5.0

The representative at this location was an outstanding steward of your company. I was greeted with politeness and respect. When I was a unsure of something, the manager in the store was fantastic. I really can't emphasize how pleasantly and efficiently this gentleman worked

FRANK G. 
Rating:
5.0

Customer did not leave a comment.

Wayne S. 
Rating:
5.0

Customer did not leave a comment.

Maria D. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER D. 
Rating:
4.0

Truck could use new windshield wipers

CHRISTOPHER D. 
Rating:
5.0

The manager is amazing so polite and helpful with everything you need

TRACY C. 
Rating:
5.0

They are both good, but the lady at this location is a jewel. Very nice and with a constant smile while providing great service.

ROSA M. 
Rating:
5.0

Customer did not leave a comment.

TRACY C. 
Rating:
5.0

Customer did not leave a comment.

TRACY C. 
Rating:
5.0

Nothing. Thank you

Norman C. 
Rating:
5.0

Both the customer service and the equipment was outstanding. I hadn't used U-Haul in 10 years. It was nice to see U-Haul customer service and equipment were still being maintained with high standards. The pick-up and drop off was seamless, no glitches, stress-free. I appreciate having a service and product that are worry-free. Thanks,

ADRIENNE M. 
Rating:
5.0

Customer did not leave a comment.

Denise W. 
Rating:
4.0

My van is old van.. not like the last time i rented.

TED T O. 
Rating:
5.0

I Love your Van. I am happy all day driving your van.

TED O. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY H. 
Rating:
5.0

Very good customer service. Easy to reserve. Would definitely recommend to others

Privacy R.  |  First Impressions 
Rating:
5.0

Very quick and easy to reserve. Good customer service upon arrival at the unit

Privacy R.  |  First Impressions 
No reviews have been submitted for this location.

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