Customer Reviews for City Storage Inc
(U-Haul Neighborhood Dealer)

651 reviews

655 Water St   Fitchburg, MA 01420
(Rt 12 N)

(978) 345-0089

Location Hours

  • Mon: 9:30 am - 5 pm
  • Tue: 9 am - 5 pm
  • Wed: 9 am - 2:30 pm
  • Thur-Fri: 9 am - 5 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(978) 345-0089

655 Water St
Fitchburg, MA 01420
(Rt 12 N)

Services at this Location:

Location Hours

  • Mon: 9:30 am - 5 pm
  • Tue: 9 am - 5 pm
  • Wed: 9 am - 2:30 pm
  • Thur-Fri: 9 am - 5 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

christo[her H. 
Rating:
5.0

***PLEASE READ FUTURE CUSTOMERS!!! First, I want to make it clear that the woman who runs this facility is AMAZING!!!! Super nice, very sweet, and knows her job inside and out! Also, the storage facility in Worcester had amazing customer service! NOW, THE EXTREME AWFULNESS...this whole "U-Haul online experience" was HORRENDOUS!!!! I got different times and dates from them, the website is ridiculous to navigate, the emails are sent as though they aren't even a part of the same company, never mind the same reservation. When I FINALLY (after 2 days of trying) got an ACTUAL, LIVE person, she was rude, unhelpful, and like a robot. But, I especially loved her snapping gum in my ear. U-Haul powers that be, if you ever look at these reviews and actually care about your customers (which I don't believe the corporation does, although the individual in-person people do) A. LET YOUR CUSTOMERS SPEAK WITH PEOPLE AT THE ACTUAL LOCATION, B. GIVE US PROPER UNDERSTANDING OF OUR RENTALS AND RESERVATIONS C. YOU HAVE BECOME WAY, WAY TO BIG FOR YOUR BRITCHES AND TO $$$ HUNGRY, DO PEOPLE EVEN MATTER TO YOU ANYMORE???

MICHELLE C. 
Rating:
5.0

Perfect transaction.

Ray B. 
Rating:
5.0

The service is perfect at this UHAUL location. Customer service is the best😊

HAROLD H. 
Rating:
5.0

Staff are excellent! Would highly recommend!

SANDRA H. 
Rating:
5.0

awsome people

MICHAEL L. 
Rating:
5.0

Customer did not leave a comment.

TAINA D. 
Rating:
5.0

Customer did not leave a comment.

Northeast S. 
Rating:
5.0

excellent customer service!

JEFFREY F. 
Rating:
5.0

Everything was great

SUMNER E. 
Rating:
5.0

Customer did not leave a comment.

MARIAN S. 
Rating:
5.0

Customer did not leave a comment.

SHERRY C. 
Rating:
3.0

It honestly has not been a location or people problem. It was the equipment.

TODD D. 
Rating:
4.0

Please ask staff to stop speaking over the customer. Active listening is essential in this field. Thank you

SANDRA H. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

every one was vey nice and polite and ready to help me in any way.

MICHAEL L. 
Rating:
5.0

Nothing, service was Perfect

TOPAZE E. 
Rating:
5.0

Customer did not leave a comment.

TOPAZE E. 
Rating:
5.0

Josh was able to help me out last minute and he was friendly, professional and considerate. He made the whole process easy. Thanks Josh!

MARIA V. 
Rating:
5.0

Customer did not leave a comment.

MARK C. 
Rating:
5.0

Very nice and attending staff. Super easy pick up and drop off

TEIGAN B. 
Rating:
5.0

Customer did not leave a comment.

Glenda R. 
Rating:
5.0

Customer did not leave a comment.

LUIS G. 
Rating:
5.0

Customer did not leave a comment.

PAUL A. 
Rating:
5.0

Customer did not leave a comment.

charlene D. 
Rating:
5.0

None

KARSYN-IANII M. 
Rating:
5.0

Customer did not leave a comment.

LANESHA A. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM R. 
Rating:
5.0

The representative at this location was an outstanding steward of your company. I was greeted with politeness and respect. When I was a unsure of something, the manager in the store was fantastic. I really can't emphasize how pleasantly and efficiently this gentleman worked

FRANK G. 
Rating:
5.0

Customer did not leave a comment.

Wayne S. 
Rating:
5.0

Customer did not leave a comment.

Maria D. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER D. 
Rating:
4.0

Truck could use new windshield wipers

CHRISTOPHER D. 
Rating:
5.0

The manager is amazing so polite and helpful with everything you need

TRACY C. 
Rating:
5.0

They are both good, but the lady at this location is a jewel. Very nice and with a constant smile while providing great service.

ROSA M. 
Rating:
5.0

Customer did not leave a comment.

TRACY C. 
Rating:
5.0

Customer did not leave a comment.

TRACY C. 
Rating:
5.0

Nothing. Thank you

Norman C. 
Rating:
5.0

Both the customer service and the equipment was outstanding. I hadn't used U-Haul in 10 years. It was nice to see U-Haul customer service and equipment were still being maintained with high standards. The pick-up and drop off was seamless, no glitches, stress-free. I appreciate having a service and product that are worry-free. Thanks,

ADRIENNE M. 
Rating:
5.0

Customer did not leave a comment.

Denise W. 
Rating:
4.0

My van is old van.. not like the last time i rented.

TED T O. 
Rating:
5.0

I Love your Van. I am happy all day driving your van.

TED O. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY H. 
Rating:
5.0

Customer did not leave a comment.

maria M. 
Rating:
5.0

Customer did not leave a comment.

Tara C. 
Rating:
2.0

I rented a trolly and a furniture dolly but it was not in the U-Haul truck. I got charged for both items.

Maria E. 
Rating:
4.0

The truck we rented was awful in snow and very loose in the front end. You might want to check the alignment. Awful in poor weather.

SUZANNE H. 
Rating:
5.0

You're limited as to the site, but that lower lot is tough to back out. Is what it is, though.

DAVID C. 
Rating:
5.0

Customer did not leave a comment.

Evelyn M. 
Rating:
5.0

My one day van rental was perfect. I could not be happier. Thank you.

tracy P. 
Rating:
5.0

Customer did not leave a comment.

john L. 
Rating:
5.0

Customer did not leave a comment.

Arne H. 
Rating:
5.0

Customer did not leave a comment.

Manes D. 
Rating:
4.0

Customer did not leave a comment.

Kristina L. 
Rating:
5.0

Nothing! The nice woman Deena who runs the place makes the experience so simple and easy. She makes it personal which will make me always go back

Stephen P. 
Rating:
5.0

Nothing

ESTEVAN L. 
Rating:
4.0

get the main corporate office to actually know what they are doing

WILLIAM W. 
Rating:
5.0

Customer did not leave a comment.

eduardo V. 
Rating:
3.0

The customer service rep was great, her service was excellent and I wouldn't want to do business with anyone else.

mark F. 
Rating:
5.0

Great people very helpful

Christopher E. 
Rating:
5.0

After hours drop, no real problems except return lane was crowded by a single uhaul box truck so we had to leave trailer a little out of return lane.

MARCO B. 
Rating:
5.0

Customer did not leave a comment.

Adam M. 
Rating:
3.0

Customer did not leave a comment.

MICHELLE S. 
Rating:
4.0

There was a ding on the windshield....we were not charged so that was good.... because it was there before we took the van.......the only thing that threw me off was having to take a picture of my driver's license.....for some reason my phone camera went into negative mode ...so I couldn't use the app the check out

MICHAEL M. 
Rating:
5.0

The trucks should be equipped with power mirrors. I'm 67 yrs old and getting in and out of the trucks numerous times for each mirror was a bit more difficult for me. Power mirrors in those vehicles should be standard equipment. Otherwise the truck was clean,rode well and in good operating condition. Except for a little play in the steering wheel. Other than I am very happy with my experience with u-haul and with the helpful and kind personnel that handled this transaction. Thank you! Don

DONALD S. 
Rating:
5.0

Customer did not leave a comment.

Stephen H. 
Rating:
3.0

Customer did not leave a comment.

Adam M. 
Rating:
5.0

Customer did not leave a comment.

GRISSELLE U. 
Rating:
3.0

Customer did not leave a comment.

Michael P. 
Rating:
4.0

Customer did not leave a comment.

RICHARD Q. 
Rating:
2.0

Took awhile to get keys. Paid way to much, didn't use all hours and times

Heather B. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
3.0

Had to wait almost 30.minutes due to slow app. Process. Cancelled and reprocessed with representative. Truck was an antique! Passenger mirror could not be adjusted for me to see adequately, even with reps assist. She just shrugged her shoulders when we could not adjust it. I usually receive a discount as my nephew Teddy Gale worked for Uhaul. Rep said. "Never heard of him". Not much help, although a smaller uhaul, she was the only one there.

DEBRA L. 
Rating:
5.0

Customer did not leave a comment.

Juan S. 
Rating:
4.0

Customer did not leave a comment.

Melinda B. 
Rating:
3.0

Billed me for 20 miles even before I left the place!! I only ended up driving 13 miles!!! Only a few dollars but you know what I'm getting at!! I'm sure they what got the balance if I would have went over 20 miles!!!

barry W. 
Rating:
5.0

Fast and easy friendly service.

PHILIP M. 
Rating:
4.0

Customer did not leave a comment.

Arthur D. 
Rating:
4.0

Too far from my home Yet the staff was very pleasant and helpful

David O. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH B. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH B. 
Rating:
5.0

Manager is a "real company man". He is very thorough and seems to really enjoy his job. Great customer relations for u-haul corp.

CATHERINE S. 
Rating:
5.0

Customer did not leave a comment.

Tammy A. 
Rating:
5.0

Excellent professional assistance.

Rita D. 
Rating:
5.0

Keep the great service going!

JUAN M. 
Rating:
5.0

Best customer service ever!

FREDERICK M. 
Rating:
3.0

N/A

RICHARD H. 
Rating:
5.0

The lady working at the pickup point was the sweetest woman I've ever met. Please give her a raise

Pablo K. 
Rating:
3.0

Customer did not leave a comment.

Christian M. 
Rating:
5.0

Customer did not leave a comment.

DALE P. 
Rating:
5.0

Don't change a thing, they're doing an excellent job at City Storage.

JEFFREY N. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH G. 
Rating:
5.0

Customer did not leave a comment.

brianna L. 
Rating:
5.0

Customer did not leave a comment.

Marie L. 
Rating:
5.0

I like fast, efficient and availability which this U-Haul had keep up the good customer service

SHERYL J. 
Rating:
1.0

I rented one to transport 2 mattresses! I had never rented it before and when I returned the same day Détente said that the back carpet had a paint stain! I did not do this type of transport and even appealing to the manager, he removed more than 200 dollars from my account!

Joshua C. 
Rating:
5.0

Customer did not leave a comment.

YOLANDA S. 
Rating:
3.0

Customer did not leave a comment.

Christine W. 
Rating:
5.0

I was very happy with your services

ERIC Y. 
Rating:
5.0

I was very impressed how they processed my rental. Quickly and professional most importantly friendly. I appreciated how they followed procedures for the Covid 19 regulation. Thank you for and excellent service!

RORETA B. 
No reviews have been submitted for this location.

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