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Marcus D
Customer Reviews for City Trailer Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Dropped off trailer in town on Memorial Day!
Ava BThere was small amounts of dry mud inside the van. Otherwise the van ran well and suited our needs.
DARRYL MThe Owner was very helpful I would definitely recommend this location
Shundas Ogood selection of equipment, convenient location
JOSEPH BGreat communication, polite, real gentleman.
SARAH WNo, engagement with personnel.
RAY MThe guy that checked us in was fusing about how much money he was he was going to make off of this transaction and compared this transaction to stepchildren. That's between him and Uhaul and shouldn't be a customer issue.
DLE WEverything went well. Both the pickup and dropoff locations were very helpful. I will continue to use U-Haul. Thanks again, Nolan Daigle (225) 202-1257
NOLAN DThese are the issues that that need improving: This location was not helpful unless I paid extra which i did! I never had a transport & U haul truck before, the owner did show me how any thing worked and had to find the transport in the many he had in lot, it was drizzling rain also. At the end when his worker that I paid did not know how to hook up the vechile on transport the owner came out and help.
Helen DI’m not sure if this location is responsible for maintaining this particular truck, but I paid for a truck that leaked through the seatbelt when it rained. In other words, in dangerous road conditions, water poured in over my shoulder and onto my lap the duration of the rain. Making it even MORE dangerous. Someone know about the problem and threw mothballs on the truck to cover up the mildew smell. For 2 days of driving I had to smell mothballs, my clothes smelled like mothballs, and for one of those days, I was drenched, and had to drive with a wet ass for almost eight hours. I would rather pay more elsewhere than to deal with other bullshit that an already stressful move and cross country drive.
Steven JThe staff at that location was friendly and helpful.
Fredia SQuick fast convenient
juan aEverything was great thanks
tami bCustomer service was great! They made things easy by getting us in and out. I definitely Appreciate the professionalism and the kindness of wanting to service the customer. Definitely makes me want to do business with them again if needed.
joskie fGreat service
terrell rIt was a perfect experience. I can't see where anything needed improving!!!
richard hThe man working that morning was very nice and quick to check me in. The trailer was ready and easy to hookup. He even offered his help
Mason MMy comments about the experience are not specifically applicable to this pick up location. We had a rough experience with Uhaul and are in process of dispute resolution regarding overage mileage charges.
Jenny SI paid for an extra day, thinking I need it longer and you would be better informed than me just keeping it longer, but I did not need it. Your policy does not allow for refunding for miscalculated timing. This is not a good policy and it leaves a vey bad impression in the customer's attitude and thoughts and thus poor rating.
WAYNE SCity Trailer Sales in Port Allen is a great business.
Kim PThere’s something wrong with that truck. It wouldn’t start every time it took an hour and a half on Saturday and Sunday it took an hour and fifteen minutes so that made me late taking it back. I’m not impressed with U-Haul!!!!
sharon nNothing at this location. They even helped me unhook trailer. Good People.
kevin mJust confusing. Took me a while to figure out we’re the key box was with no help.
Dewitte RNice folks, prompt service!!
Don AThis location is too small and on a side road with adjoining businesses. It's terrible for returning large trucks.
Sherry BSame as above
Judy ANot a thing
Rodney FOnly complaint was , I didn’t like I couldn’t drop uhaul off in plaquemine, la when they had an location there.
Lisa BPut the gas on the correct gas and still was chraged
Dalanna BNot too special of a place. Nothing compaired to the pick up location!
Kenneth LOil the strap ratchets and check tires
Tony HWe cleaned the truck and didn’t get $25 refund like in beck truck
Charmonta AAfter 2 months of working with another moving company they dropped us on pick up day. After a bit of panic I drove straight to a U-Haul location. After telling my story the 3 employees sprang to action and helped me get connected to a representative who managed to find us a cross country truck and car hauler! I could not be happier! Well done U-Haul. You saved the day.
James NThe inside of the vehicle was filthy and the truck was so out of alignment that I had to keep it under 55 mph.
Steven RPremises and assistance was good. BUT, I was allowed to leave with a tire that would in 3 hours lose a significant amount of tread. Not acceptable.
WILFRED BNo improvement needed
HAROLD LThe turn in area is very tight to get in and out of.
susie w